* IP Address: 67.79.165.254
*/
if (module_config::c('ticket_allow_priority', 0) || $ticket['priority'] == _TICKET_PRIORITY_STATUS_ID) {
$responsive_summary = array();
ob_start();
?>
<table class="tableclass tableclass_form tableclass_full">
<tbody>
<tr>
<td>
<?php
if ($ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
echo '<p>';
_e("Current ticket position is: <strong>%s of %s</strong>.", ordinal($ticket['position']), $ticket['total_pending']);
echo '<br/>';
$x = module_ticket::get_ticket_count($ticket['faq_product_id']);
_e('Priority Support will change this to: <strong>%s of %s</strong>.', ordinal($x['priority'] + 1), $ticket['total_pending']);
echo '<br/>';
_e('This means your question will be answered faster.');
echo '</p>';
}
if ($ticket['invoice_id']) {
$invoice_data = module_invoice::get_invoice($ticket['invoice_id']);
if (!$invoice_data || $invoice_data['invoice_id'] != $ticket['invoice_id']) {
// ticket invoice has been deleted.
// unlink it from this ticket.
if ($ticket['ticket_id']) {
update_insert('ticket_id', $ticket['ticket_id'], 'ticket', array('invoice_id' => 0));
}
echo 'invoice removed... please refresh';
} else {
public function external_hook($hook)
{
switch ($hook) {
case 'public':
$faq_id = isset($_REQUEST['i']) ? (int) $_REQUEST['i'] : false;
$hash = isset($_REQUEST['hash']) ? trim($_REQUEST['hash']) : false;
if ($faq_id && $hash) {
$correct_hash = $this->link_open_public($faq_id, true);
if ($correct_hash == $hash) {
$faq = array();
if ($faq_id > 0) {
$faq = $this->get_faq($faq_id);
}
if ($faq) {
$template = module_template::get_template_by_key('faq_item');
$faq['answer'] = self::html_faq($faq['answer']);
$faq['faq_back'] = $this->link_open_public(-1) . (isset($_REQUEST['faq_product_id']) ? '&faq_product_id=' . (int) $_REQUEST['faq_product_id'] : '');
$template->assign_values($faq);
$template->page_title = $faq['question'];
echo $template->render('pretty_html');
} else {
$template = module_template::get_template_by_key('faq_list');
$data = array();
ob_start();
include 'public/faq_listing.php';
$data['listing'] = ob_get_clean();
$template->assign_values($data);
$template->page_title = _l('FAQ');
echo $template->render('pretty_html');
}
}
}
break;
case 'faq_list_json':
@ob_end_clean();
header("Content-type: text/javascript");
$faq_id = isset($_REQUEST['faq_id']) ? (int) $_REQUEST['faq_id'] : false;
if ($faq_id > 0) {
$faq = $this->get_faq($faq_id);
if ($faq) {
$faq['url'] = module_faq::link_open_public($faq_id, false);
echo json_encode($faq);
/*$template = module_template::get_template_by_key('faq_item');
$faq['answer'] = forum_text($faq['answer']);
$faq['faq_back'] = $this->link_open_public(-1).(isset($_REQUEST['faq_product_id']) ? '&faq_product_id='.(int)$_REQUEST['faq_product_id'] : '');
$template->assign_values($faq);
$template->page_title = $faq['question'];
echo $template->replace_content();*/
}
exit;
}
$faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
$faq_search = isset($_REQUEST['faq_search']) ? $_REQUEST['faq_search'] : false;
$faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id, 'question' => $faq_search));
$faqs_json = array();
$all_products = module_faq::get_faq_products_rel();
foreach ($faqs as $faq) {
$faq = module_faq::get_faq($faq['faq_id']);
$faq_products = array();
foreach ($faq['faq_product_ids'] as $faq_product_id) {
$faq_products[$faq_product_id] = $all_products[$faq_product_id];
}
$faqs_json[$faq['faq_id']] = array('question' => $faq['question'], 'url' => module_faq::link_open_public($faq['faq_id'], false), 'products' => $faq_products);
}
echo json_encode($faqs_json);
exit;
break;
case 'ticket_list':
$faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
@ob_end_clean();
header("Content-type: text/javascript");
if ($faq_product_id) {
$product = $this->get_faq_product($faq_product_id);
// find the faq items that match this product id.
if ($product && $product['faq_product_id'] == $faq_product_id) {
$faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id));
ob_start();
$x = 0;
$half = ceil(count($faqs) / 2);
?>
<tr>
<th>
<?php
_e('FAQ');
?>
</th>
<td>
<?php
_e('Please read through the below FAQ to see if the question has already been answered');
?>
</tr>
<tr>
<td colspan="2">
<table width="100%" class="tableclass tableclass_full table_faq_class">
<tbody>
<tr>
<td width="50%" valign="top">
<ul><?php
for (true; $x < $half; $x++) {
$data = array_shift($faqs);
$faq = module_faq::get_faq($data['faq_id']);
?>
<li>
<a href="<?php
echo module_faq::link_open_public($data['faq_id'], false);
?>
" target="_blank"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</li>
<?php
}
?>
</ul>
</td>
<td width="50%" valign="top">
<ul><?php
foreach ($faqs as $data) {
$faq = module_faq::get_faq($data['faq_id']);
?>
<li>
<a href="<?php
echo module_faq::link_open_public($data['faq_id'], false);
?>
" target="_blank"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</li>
<?php
}
?>
</ul>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<?php
$html = preg_replace('#\\s+#', ' ', ob_get_clean());
?>
$('#faq_product_area').html('<?php
echo addcslashes($html, "'");
?>
');
<?php
if ($product['default_type_id']) {
?>
$('#ticket_type_id').val(<?php
echo (int) $product['default_type_id'];
?>
);
<?php
}
// and now we have to set the ticket position.
if (module_config::c('ticket_show_position', 1)) {
$new_position = module_ticket::ticket_position(false, $faq_product_id);
?>
$('#ticket_position_field').html('<?php
echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
?>
');
<?php
if (module_config::c('ticket_allow_priority', 0)) {
$c = module_ticket::get_ticket_count($faq_product_id);
?>
$('#priority_ticket_position').html('<?php
_e('%s out of %s', ordinal($c['priority'] + 1), $new_position['total'] + 1);
?>
');
<?php
}
}
exit;
}
}
?>
$('#faq_product_area').html(''); <?php
if (module_config::c('ticket_show_position', 1)) {
$new_position = module_ticket::ticket_position();
?>
$('#ticket_position_field').html('<?php
echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
?>
');
<?php
if (module_config::c('ticket_allow_priority', 0)) {
?>
$('#priority_ticket_position').html('<?php
_e('%s out of %s', ordinal(module_ticket::ticket_count('priority') + 1), $new_position['total'] + 1);
?>
');
<?php
}
}
break;
}
}
$link_name = _l('No Product') . " <span class='menu_label'>" . mysql_num_rows($product_tickets) . '</span>';
$ticket_count = module_ticket::get_ticket_count(0);
if ($ticket_count && $ticket_count['priority'] > 0) {
$link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
// $link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
}
//$link_name .= '</span>';
array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 2, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == 0, 'args' => array('faq_product_id' => 0, 'ticket_id' => false)));
/*if(!$showing_ticket && (!isset($_REQUEST['faq_product_id']) || !$_REQUEST['faq_product_id'])){
// hack for search to work correctly.
$_REQUEST['search'] = isset($_REQUEST['search']) ? $_REQUEST['search'] : array();
$_REQUEST['search']['faq_product_id'] = 0;
}*/
$products = module_faq::get_faq_products_rel();
$order = 3;
foreach ($products as $product_id => $product_name) {
$ticket_count = module_ticket::get_ticket_count($product_id);
if (!$ticket_count || !$ticket_count['count']) {
continue;
}
$link_name = htmlspecialchars($product_name) . " <span class='menu_label'>" . $ticket_count['count'] . '</span>';
if ($ticket_count && $ticket_count['priority'] > 0) {
$link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
//$link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
}
//$link_name .= '</span>';
array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => ++$order, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == $product_id, 'args' => array('faq_product_id' => $product_id, 'ticket_id' => false)));
}
} else {
include 'ticket_admin_open.php';
}
