if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_faq::get_faq_products_rel(), 'faq_product_id', $ticket['faq_product_id']);
_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');
} else {
echo friendly_key(module_faq::get_faq_products_rel(), $ticket['faq_product_id']);
}
// show a button that does a jquery popup with the list of faq items and an option to create new one.
//if(module_faq::can_i('edit','FAQ')){ echo ' ';
echo popup_link('<a href="' . module_faq::link_open_list($ticket['faq_product_id']) . '">' . _l('FAQ') . '</a>', array('force' => true, 'width' => 1100, 'height' => 600));
//}
}));
}
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
$fieldset_data['elements'][] = array('title' => _l('Account'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'ticket_account_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['ticket_account_id'] : friendly_key(module_ticket::get_accounts_rel(), $ticket['ticket_account_id']), 'options' => module_ticket::get_accounts_rel())));
}
$fieldset_data['elements'][] = array('title' => _l('Status'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'status_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['status_id'] : friendly_key(module_ticket::get_statuses(), $ticket['status_id']), 'options' => module_ticket::get_statuses())));
if (module_ticket::can_edit_tickets() || module_config::c('ticket_allow_priority_selection', 0)) {
$priorities = module_ticket::get_ticket_priorities();
if (!module_ticket::can_edit_tickets() && isset($priorities[_TICKET_PRIORITY_STATUS_ID]) && $ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
unset($priorities[_TICKET_PRIORITY_STATUS_ID]);
}
$fieldset_data['elements'][] = array('title' => _l('Priority'), 'fields' => array(array('type' => 'select', 'name' => 'priority', 'value' => $ticket['priority'], 'blank' => false, 'options' => $priorities)));
}
$fieldset_data['extra_settings'] = array('owner_table' => 'ticket', 'owner_key' => 'ticket_id', 'owner_id' => $ticket['ticket_id'], 'layout' => 'table_row', 'allow_new' => module_extra::can_i('create', 'Tickets'), 'allow_edit' => module_extra::can_i('edit', 'Tickets'));
echo module_form::generate_fieldset($fieldset_data);
unset($fieldset_data);
$done_messages = false;
if (class_exists('module_mobile', false)) {
if (module_mobile::is_mobile_browser()) {
// we're on mobile, display the ticket messages here:
$tickets_in_reverse = false;
),
)
);*/
$search = isset($_REQUEST['search']) && is_array($_REQUEST['search']) ? $_REQUEST['search'] : array();
if (!$search && isset($_REQUEST['do_last_search']) && isset($_SESSION['ticket_last_search'])) {
$search = $_SESSION['ticket_last_search'];
}
if (isset($_REQUEST['faq_product_id']) && !isset($search['faq_product_id'])) {
$search['faq_product_id'] = (int) $_REQUEST['faq_product_id'];
}
if (isset($_REQUEST['customer_id']) && (int) $_REQUEST['customer_id'] > 0) {
$search['customer_id'] = (int) $_REQUEST['customer_id'];
} else {
$search['customer_id'] = false;
}
$search_statuses = module_ticket::get_statuses();
$search_statuses['2,3,5'] = 'New/Replied/In Progress';
if (!isset($search['status_id']) && module_ticket::can_edit_tickets()) {
$search['status_id'] = '2,3,5';
}
$tickets = module_ticket::get_tickets($search, true);
$_SESSION['ticket_last_search'] = $search;
if (!isset($_REQUEST['nonext'])) {
$_SESSION['_ticket_nextprev'] = array();
while ($ticket = mysql_fetch_assoc($tickets)) {
$_SESSION['_ticket_nextprev'][] = $ticket['ticket_id'];
}
if (mysql_num_rows($tickets) > 0) {
mysql_data_seek($tickets, 0);
}
}
echo h(isset($types[$ticket['ticket_type_id']]) ? $types[$ticket['ticket_type_id']]['name'] : '');
?>
</td>
</tr>
<tr>
<th>
<?php
echo _l('Status');
?>
</th>
<td>
<?php
//echo print_select_box(module_ticket::get_statuses(),'status_id',$ticket['status_id'],'',true,false,true);
$s = module_ticket::get_statuses();
echo $s[$ticket['status_id']];
if ($ticket['status_id'] == 2 || $ticket['status_id'] == 3 || $ticket['status_id'] == 5) {
if (module_config::c('ticket_show_position', 1)) {
echo ' ';
echo _l('(%s out of %s tickets)', ordinal($ticket['position']), module_ticket::ticket_count('pending'));
}
}
?>
</td>
</tr>
</tbody>
</table>
<?php
</th>
<td>
<?php
echo print_select_box(module_group::get_groups('ticket'), 'group_id', false, '', true, 'name');
?>
</td>
</tr>
<tr>
<th>
<?php
echo _l('Change Ticket Status');
?>
</th>
<td>
<?php
echo print_select_box(module_ticket::get_statuses(), 'status_id', '');
?>
</td>
</tr>
<tr>
<th>
<?php
echo _l('Send Ticket Reply Message');
?>
</th>
<td>
<input type="checkbox" name="send_message" value="1"> <?php
_e('Yes, send below message to each ticket in group:');
?>
<div>
<textarea name="send_message_content" id="send_message_content" rows="10" cols="30" style="width:450px; height: 350px;"></textarea>
$current_status = $ticket['status_id'];
//if ( count( $ticket_messages ) ) {
if ($ticket_message_count) {
if ($current_status <= 2) {
//$current_status = 3; // change to replied
$current_status = module_config::c('ticket_reply_status_id', _TICKET_STATUS_RESOLVED_ID);
// resolved
} else {
//$current_status = 5; // change to in progress
$current_status = module_config::c('ticket_reply_status_id', _TICKET_STATUS_RESOLVED_ID);
// resolved
}
} else {
$current_status = _TICKET_STATUS_NEW_ID;
}
echo print_select_box(module_ticket::get_statuses(), 'change_status_id', $current_status);
?>
<span id="data_change_status_id" data-status="<?php
echo (int) $current_status;
?>
"></span>
</td>
</tr>
<?php
if (module_config::c('ticket_show_change_staff', 0) && $ticket['assigned_user_id'] != module_security::get_loggedin_id() && isset($admins_rel[module_security::get_loggedin_id()])) {
?>
<tr>
<td colspan="2">
<?php
public static function hook_invoice_sidebar($callback, $invoice_id)
{
// see if any tickets match this invoice.
$tickets = get_multiple('ticket', array('invoice_id' => $invoice_id));
if ($tickets) {
foreach ($tickets as $ticket) {
?>
<h3><?php
_e('Priority Support Ticket');
?>
</h3>
<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full">
<tbody>
<tr>
<th class="width1">
<?php
_e('Ticket');
?>
</th>
<td>
<?php
echo module_ticket::link_open($ticket['ticket_id'], true, $ticket);
?>
</td>
</tr>
<tr>
<th>
<?php
_e('Subject');
?>
</th>
<td>
<?php
echo htmlspecialchars($ticket['subject']);
?>
</td>
</tr>
<tr>
<th>
<?php
_e('Status');
?>
</th>
<td>
<?php
$s = module_ticket::get_statuses();
echo $s[$ticket['status_id']];
?>
</td>
</tr>
</tbody>
</table>
<?php
}
}
}
