$columns['ticket_group'] = array('title' => 'Group', 'callback' => function ($ticket) {
// find the groups for this customer.
$groups = module_group::get_groups_search(array('owner_table' => 'ticket', 'owner_id' => $ticket['ticket_id']));
$g = array();
foreach ($groups as $group) {
$g[] = $group['name'];
}
echo implode(', ', $g);
});
}
if (module_config::c('ticket_allow_priority', 0) && module_config::c('ticket_show_priority', 1)) {
$columns['ticket_priority'] = array('title' => 'Priority', 'callback' => function ($ticket) use($priorities) {
echo $priorities[$ticket['priority']];
});
}
if (module_ticket::can_edit_tickets()) {
$columns['ticket_action'] = array('title' => ' <input type="checkbox" name="bulk_operation_all" id="bulk_operation_all" value="yehaw" > ', 'callback' => function ($ticket) {
echo '<input type="checkbox" name="bulk_operation[' . $ticket['ticket_id'] . ']" class="ticket_bulk_check" value="yes">';
});
}
if (class_exists('module_extra', false)) {
$table_manager->display_extra('ticket', function ($ticket) {
module_extra::print_table_data('ticket', $ticket['ticket_id']);
});
}
$table_manager->set_columns($columns);
$time = time();
$today = strtotime(date('Y-m-d'));
$table_manager->row_callback = function ($row_data) use($time, $today, $limit_time) {
// load the full vendor data before displaying each row so we have access to more details
/*if(class_exists('module_envato',false) && isset($_REQUEST['faq_product_envato_hack']) && (!$ticket['faq_product_id'] || $ticket['faq_product_id'] == $_REQUEST['faq_product_envato_hack'])){
<a href="<?php
echo module_ticket::link_public($ticket_id);
?>
" target="_blank"><?php
_e('click here');
?>
</a> <?php
}));
}
echo module_form::generate_fieldset($fieldset_data);
unset($fieldset_data);
handle_hook('ticket_sidebar', $ticket_id);
}
// end can edit
hook_handle_callback('layout_column_half', 2, '65');
if ($ticket_id > 0 && module_ticket::can_edit_tickets() && !$ticket['assigned_user_id']) {
ob_start();
?>
<div class="content_box_wheader" style="padding-bottom: 20px">
<p>
<?php
_e('This ticket is not assigned to anyone.');
?>
<br/>
<?php
_e('If you are able to solve this ticket please assign it to yourself.');
?>
</p>
<input type="button" name="butt_assign_me" value="<?php
break;
}
if ($ticket_count > 0) {
$module->page_title = _l('Tickets (%s)', $ticket_count);
} else {
$module->page_title = _l('TIckets');
}
$search = isset($_REQUEST['search']) && is_array($_REQUEST['search']) ? $_REQUEST['search'] : array();
if (isset($_REQUEST['customer_id']) && (int) $_REQUEST['customer_id'] > 0) {
$search['customer_id'] = (int) $_REQUEST['customer_id'];
} else {
$search['customer_id'] = false;
}
$search_statuses = module_ticket::get_statuses();
$search_statuses['2,3,5'] = 'New/Replied/In Progress';
if (!isset($search['status_id']) && module_ticket::can_edit_tickets()) {
$search['status_id'] = '2,3,5';
}
$tickets = module_ticket::get_tickets($search, true);
if (!isset($_REQUEST['nonext'])) {
$_SESSION['_ticket_nextprev'] = array();
while ($ticket = mysql_fetch_assoc($tickets)) {
$_SESSION['_ticket_nextprev'][] = $ticket['ticket_id'];
}
if (mysql_num_rows($tickets) > 0) {
mysql_data_seek($tickets, 0);
}
}
$priorities = module_ticket::get_ticket_priorities();
?>
<input type="hidden" name="creator_hash" value="<?php echo module_ticket::creator_hash(module_security::get_loggedin_id());?>">
<strong>
<?php echo htmlspecialchars($send_as_name);?>
<<?php echo htmlspecialchars($send_as_address);?>>
</strong>
<?php _e('Reply To:');?> <strong><?php echo htmlspecialchars($to_user_a['email']);?></strong>
</td>
</tr> */
?>
</tbody>
</table>
<?php
$form_actions = array('class' => 'action_bar action_bar_center action_bar_single', 'elements' => array());
if (module_ticket::can_edit_tickets() && module_config::c('ticket_allow_cc_bcc', 1)) {
$form_actions['elements'][] = array('type' => 'button', 'name' => 'show_cc_bcc', 'value' => _l('Add CC/BCC'), 'onclick' => "\$('#ticket_cc_bcc').show(); \$(this).hide();");
}
if ($next_ticket) {
$form_actions['elements'][] = array('type' => 'submit', 'class' => 'submit_button', 'name' => 'newmsg', 'value' => _l('Submit Message'));
$form_actions['elements'][] = array('type' => 'save_button', 'name' => 'newmsg_next', 'value' => _l('Submit Message & Go To Next Ticket'));
$form_actions['elements'][] = array('type' => 'hidden', 'name' => 'next_ticket_id', 'value' => $next_ticket);
} else {
if ($prev_ticket) {
$form_actions['elements'][] = array('type' => 'save_button', 'name' => 'newmsg', 'value' => _l('Submit Message'));
$form_actions['elements'][] = array('type' => 'save_button', 'name' => 'newmsg_next', 'value' => _l('Submit Message & Go To Prev Ticket'));
$form_actions['elements'][] = array('type' => 'hidden', 'name' => 'next_ticket_id', 'value' => $prev_ticket);
} else {
$form_actions['elements'][] = array('type' => 'save_button', 'name' => 'newmsg', 'value' => _l('Submit Message'));
}
}
public function handle_hook($hook)
{
switch ($hook) {
case "invoice_paid":
$foo = func_get_args();
$invoice_id = (int) $foo[1];
if ($invoice_id > 0) {
// see if any tickets match this invoice.
$ticket = get_single('ticket', 'invoice_id', $invoice_id);
if ($ticket) {
// check it's status and make it priority if it isn't already
if ($ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
update_insert('ticket_id', $ticket['ticket_id'], 'ticket', array('priority' => _TICKET_PRIORITY_STATUS_ID));
// todo - send email to admin?
//send_email('*****@*****.**','priority ticket',var_export($ticket,true));
}
}
}
break;
case "home_alerts":
$alerts = array();
if (module_ticket::can_edit_tickets()) {
if (module_config::c('ticket_alerts', 1)) {
// find any tickets that are past the due date and dont have a finished date.
$sql = "SELECT * FROM `" . _DB_PREFIX . "ticket` p ";
$sql .= " WHERE p.status_id <= 2 AND p.date_updated <= '" . date('Y-m-d', strtotime('-' . module_config::c('ticket_turn_around_days', 5) . ' days')) . "'";
$tickets = qa($sql);
foreach ($tickets as $ticket) {
$alert_res = process_alert($ticket['date_updated'], _l('Ticket Not Completed'), module_config::c('ticket_turn_around_days', 5));
if ($alert_res) {
$alert_res['link'] = $this->link_open($ticket['ticket_id']);
$alert_res['name'] = $ticket['subject'];
$alerts[] = $alert_res;
}
}
}
}
return $alerts;
break;
}
}
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if ($ticket_id > 0 && module_config::c('ticket_allow_billing', 1) && module_ticket::can_edit_tickets()) {
$done_in_ticket_billing = true;
$responsive_summary = array();
$quotes = array();
if (class_exists('module_quote', false) && module_quote::is_plugin_enabled()) {
$quotes = module_quote::get_quotes(array('ticket_id' => $ticket_id));
foreach ($quotes as $quote) {
$responsive_summary[] = module_quote::link_open($quote['quote_id'], true, $quote);
}
}
$fieldset_data = array('heading' => array('type' => 'h3', 'title' => 'Ticket Billing', 'responsive' => array('summary' => implode(', ', $responsive_summary))), 'class' => 'tableclass tableclass_form tableclass_full', 'elements' => array());
$c = array();
$res = module_customer::get_customers();
while ($row = array_shift($res)) {
$c[$row['customer_id']] = $row['customer_name'];
}
if ($ticket['customer_id'] < 0) {
$ticket['customer_id'] = false;
}
$fieldset_data['elements'][] = array('title' => _l('Customer'), 'fields' => array(array('type' => 'select', 'name' => 'change_customer_id', 'value' => $ticket['customer_id'], 'options' => $c), array('type' => 'button', 'name' => 'new_customer', 'value' => _l('New'), 'onclick' => "window.location.href='" . module_customer::link_open('new', false) . "&move_user_id=" . $ticket['user_id'] . "';")));
?>
" class="submit_button delete_button" />
<?php
}
?>
<input type="button" name="cancel" value="<?php
echo _l('Cancel');
?>
" onclick="window.location.href='<?php
echo module_ticket::link_open(false);
?>
';" class="submit_button" />
</p>
<?php
if ((int) $ticket_id && module_ticket::can_edit_tickets()) {
?>
<p align="center">
<input type="submit" name="mark_as_unread" value="<?php
echo _l('Mark as unread');
?>
" class="submit_button" />
</p>
<?php
}
?>
</form>
