unset($fieldset_data);
$done_messages = false;
if (class_exists('module_mobile', false)) {
if (module_mobile::is_mobile_browser()) {
// we're on mobile, display the ticket messages here:
$tickets_in_reverse = false;
include module_theme::include_ucm('includes/plugin_ticket/pages/ticket_admin_edit_messages.php');
$done_messages = true;
}
}
if ($ticket['user_id']) {
if (module_config::c('ticket_other_list_by', 'user') == 'user') {
$other_tickets = module_ticket::get_tickets(array('user_id' => $ticket['user_id']));
} else {
if (module_config::c('ticket_other_list_by', 'user') == 'customer' && $ticket['customer_id']) {
$other_tickets = module_ticket::get_tickets(array('customer_id' => $ticket['customer_id']));
} else {
$other_tickets = false;
}
}
if ($other_tickets !== false && mysql_num_rows($other_tickets) > 1) {
$other_status = array();
ob_start();
?>
<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full tbl_fixed">
<tbody>
<?php
while ($other_ticket = mysql_fetch_assoc($other_tickets)) {
?>
$search = $_SESSION['ticket_last_search'];
}
if (isset($_REQUEST['faq_product_id']) && !isset($search['faq_product_id'])) {
$search['faq_product_id'] = (int) $_REQUEST['faq_product_id'];
}
if (isset($_REQUEST['customer_id']) && (int) $_REQUEST['customer_id'] > 0) {
$search['customer_id'] = (int) $_REQUEST['customer_id'];
} else {
$search['customer_id'] = false;
}
$search_statuses = module_ticket::get_statuses();
$search_statuses['2,3,5'] = 'New/Replied/In Progress';
if (!isset($search['status_id']) && module_ticket::can_edit_tickets()) {
$search['status_id'] = '2,3,5';
}
$tickets = module_ticket::get_tickets($search, true);
$_SESSION['ticket_last_search'] = $search;
if (!isset($_REQUEST['nonext'])) {
$_SESSION['_ticket_nextprev'] = array();
while ($ticket = mysql_fetch_assoc($tickets)) {
$_SESSION['_ticket_nextprev'][] = $ticket['ticket_id'];
}
if (mysql_num_rows($tickets) > 0) {
mysql_data_seek($tickets, 0);
}
}
$priorities = module_ticket::get_ticket_priorities();
$header = array('title' => _l('Customer Tickets'), 'type' => 'h2', 'main' => true, 'button' => array());
if (module_ticket::can_i('create', 'Tickets')) {
$header['button'] = array('url' => module_ticket::link_open('new'), 'title' => _l('Add New Ticket'), 'type' => 'add');
}
'm' => 'ticket',
'p' => 'ticket_admin',
'default_page' => 'ticket_admin_open',
'order' => 0,
'menu_include_parent' => 0,
'allow_nesting' => 0,
'current' => true,
'args'=>array(
'faq_product_id'=>false,
'ticket_id'=>$ticket_data['ticket_id'],
)
));*/
}
}
array_unshift($links, array("name" => _l('All'), 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 1, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && !isset($_REQUEST['faq_product_id']), 'args' => array('faq_product_id' => false, 'ticket_id' => false)));
$product_tickets = module_ticket::get_tickets(array('faq_product_id' => '0', 'status_id' => '<' . _TICKET_STATUS_RESOLVED_ID));
$link_name = _l('No Product') . " <span class='menu_label'>" . mysql_num_rows($product_tickets) . '</span>';
$ticket_count = module_ticket::get_ticket_count(0);
if ($ticket_count && $ticket_count['priority'] > 0) {
$link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
// $link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
}
//$link_name .= '</span>';
array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 2, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == 0, 'args' => array('faq_product_id' => 0, 'ticket_id' => false)));
/*if(!$showing_ticket && (!isset($_REQUEST['faq_product_id']) || !$_REQUEST['faq_product_id'])){
// hack for search to work correctly.
$_REQUEST['search'] = isset($_REQUEST['search']) ? $_REQUEST['search'] : array();
$_REQUEST['search']['faq_product_id'] = 0;
}*/
$products = module_faq::get_faq_products_rel();
$order = 3;
public static function hook_customer_deleted($callback_name, $customer_id, $remove_linked_data)
{
if ((int) $customer_id > 0) {
while ($row = mysql_fetch_assoc(module_ticket::get_tickets(array('customer_id' => $customer_id)))) {
if ($remove_linked_data && self::can_i('delete', 'Tickets')) {
self::delete_ticket($row['ticket_id']);
} else {
update_insert('ticket_id', $row['ticket_id'], 'ticket', array('customer_id' => 0));
}
}
}
}
}
?>
</tbody>
<?php
if (isset($ticket['ticket_id']) && $ticket['ticket_id'] && module_ticket::can_edit_tickets()) {
module_extra::display_extras(array('owner_table' => 'ticket', 'owner_key' => 'ticket_id', 'owner_id' => $ticket['ticket_id'], 'layout' => 'table_row'));
}
?>
</table>
<?php
if ($ticket['user_id']) {
$other_tickets = module_ticket::get_tickets(array('user_id' => $ticket['user_id']));
if (mysql_num_rows($other_tickets) > 1) {
?>
<h3><?php
_e('%s Other Support Tickets', mysql_num_rows($other_tickets));
?>
</h3>
<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full tbl_fixed">
<tbody>
<?php
while ($other_ticket = mysql_fetch_assoc($other_tickets)) {
?>
<tr>
<td style="width:55px; <?php
