$autoreply_queue = array_merge($autoreply_queue, $updated_tickets);
}
}
imap_errors();
//print_r($autoreply_queue);
module_cache::clear('ticket');
foreach ($autoreply_queue as $ticket_id) {
ob_start();
handle_hook('ticket_sidebar', $ticket_id);
// to get envato hook working quicker
ob_end_clean();
// we have to send the email to admin notifying them about this ticket too.
// if this latest email came from an admin user (ie: the user is replying to a customer via email)
// then we don't send_admin_alert or autoreply, we just send reply back to customer.
$ticket_data = module_ticket::get_ticket($ticket_id);
$last_ticket_message = module_ticket::get_ticket_message($ticket_data['last_ticket_message_id']);
$admins_rel = module_ticket::get_ticket_staff_rel();
// if the last email was from admin, send customer alert.
if (isset($admins_rel[$last_ticket_message['from_user_id']])) {
// echo "sending a customer alert ";
// print_r($last_ticket_message);
module_ticket::send_customer_alert($ticket_id);
} else {
// last email must have been from a customer
// alert the admin to it, and send an auto reply if the message is the first.
module_ticket::send_admin_alert($ticket_id);
//echo "Sent an alert to admin... sending autoreply...";
//print_r($ticket_data);
//echo "<br><br>";
if (module_config::c('ticket_autoreply_every_message', 0) || $ticket_data['message_count'] <= 1) {
module_ticket::send_autoreply($ticket_id);
