* IP Address: 67.79.165.254
 */
if (module_config::c('ticket_allow_priority', 0) || $ticket['priority'] == _TICKET_PRIORITY_STATUS_ID) {
    $responsive_summary = array();
    ob_start();
    ?>
    <table class="tableclass tableclass_form tableclass_full">
        <tbody>
        <tr>
            <td>
                <?php 
    if ($ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
        echo '<p>';
        _e("Current ticket position is: <strong>%s of %s</strong>.", ordinal($ticket['position']), $ticket['total_pending']);
        echo '<br/>';
        $x = module_ticket::get_ticket_count($ticket['faq_product_id']);
        _e('Priority Support will change this to: <strong>%s of %s</strong>.', ordinal($x['priority'] + 1), $ticket['total_pending']);
        echo '<br/>';
        _e('This means your question will be answered faster.');
        echo '</p>';
    }
    if ($ticket['invoice_id']) {
        $invoice_data = module_invoice::get_invoice($ticket['invoice_id']);
        if (!$invoice_data || $invoice_data['invoice_id'] != $ticket['invoice_id']) {
            // ticket invoice has been deleted.
            // unlink it from this ticket.
            if ($ticket['ticket_id']) {
                update_insert('ticket_id', $ticket['ticket_id'], 'ticket', array('invoice_id' => 0));
            }
            echo 'invoice removed... please refresh';
        } else {
Esempio n. 2
0
    public function external_hook($hook)
    {
        switch ($hook) {
            case 'public':
                $faq_id = isset($_REQUEST['i']) ? (int) $_REQUEST['i'] : false;
                $hash = isset($_REQUEST['hash']) ? trim($_REQUEST['hash']) : false;
                if ($faq_id && $hash) {
                    $correct_hash = $this->link_open_public($faq_id, true);
                    if ($correct_hash == $hash) {
                        $faq = array();
                        if ($faq_id > 0) {
                            $faq = $this->get_faq($faq_id);
                        }
                        if ($faq) {
                            $template = module_template::get_template_by_key('faq_item');
                            $faq['answer'] = self::html_faq($faq['answer']);
                            $faq['faq_back'] = $this->link_open_public(-1) . (isset($_REQUEST['faq_product_id']) ? '&faq_product_id=' . (int) $_REQUEST['faq_product_id'] : '');
                            $template->assign_values($faq);
                            $template->page_title = $faq['question'];
                            echo $template->render('pretty_html');
                        } else {
                            $template = module_template::get_template_by_key('faq_list');
                            $data = array();
                            ob_start();
                            include 'public/faq_listing.php';
                            $data['listing'] = ob_get_clean();
                            $template->assign_values($data);
                            $template->page_title = _l('FAQ');
                            echo $template->render('pretty_html');
                        }
                    }
                }
                break;
            case 'faq_list_json':
                @ob_end_clean();
                header("Content-type: text/javascript");
                $faq_id = isset($_REQUEST['faq_id']) ? (int) $_REQUEST['faq_id'] : false;
                if ($faq_id > 0) {
                    $faq = $this->get_faq($faq_id);
                    if ($faq) {
                        $faq['url'] = module_faq::link_open_public($faq_id, false);
                        echo json_encode($faq);
                        /*$template = module_template::get_template_by_key('faq_item');
                          $faq['answer'] = forum_text($faq['answer']);
                          $faq['faq_back'] = $this->link_open_public(-1).(isset($_REQUEST['faq_product_id']) ? '&faq_product_id='.(int)$_REQUEST['faq_product_id'] : '');
                          $template->assign_values($faq);
                          $template->page_title = $faq['question'];
                          echo $template->replace_content();*/
                    }
                    exit;
                }
                $faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
                $faq_search = isset($_REQUEST['faq_search']) ? $_REQUEST['faq_search'] : false;
                $faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id, 'question' => $faq_search));
                $faqs_json = array();
                $all_products = module_faq::get_faq_products_rel();
                foreach ($faqs as $faq) {
                    $faq = module_faq::get_faq($faq['faq_id']);
                    $faq_products = array();
                    foreach ($faq['faq_product_ids'] as $faq_product_id) {
                        $faq_products[$faq_product_id] = $all_products[$faq_product_id];
                    }
                    $faqs_json[$faq['faq_id']] = array('question' => $faq['question'], 'url' => module_faq::link_open_public($faq['faq_id'], false), 'products' => $faq_products);
                }
                echo json_encode($faqs_json);
                exit;
                break;
            case 'ticket_list':
                $faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
                @ob_end_clean();
                header("Content-type: text/javascript");
                if ($faq_product_id) {
                    $product = $this->get_faq_product($faq_product_id);
                    // find the faq items that match this product id.
                    if ($product && $product['faq_product_id'] == $faq_product_id) {
                        $faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id));
                        ob_start();
                        $x = 0;
                        $half = ceil(count($faqs) / 2);
                        ?>

                        <tr>
                            <th>
                                <?php 
                        _e('FAQ');
                        ?>

                            </th>
                            <td>
                                <?php 
                        _e('Please read through the below FAQ to see if the question has already been answered');
                        ?>

                        </tr>
                        <tr>
                            <td colspan="2">
                                <table width="100%" class="tableclass tableclass_full table_faq_class">
                                    <tbody>
                                    <tr>
                                        <td width="50%" valign="top">
                                            <ul><?php 
                        for (true; $x < $half; $x++) {
                            $data = array_shift($faqs);
                            $faq = module_faq::get_faq($data['faq_id']);
                            ?>

                                                    <li>
                                                        <a href="<?php 
                            echo module_faq::link_open_public($data['faq_id'], false);
                            ?>
" target="_blank"><?php 
                            echo htmlspecialchars($faq['question']);
                            ?>
</a>
                                                    </li>
                                                    <?php 
                        }
                        ?>

                                            </ul>
                                        </td>
                                        <td width="50%" valign="top">
                                            <ul><?php 
                        foreach ($faqs as $data) {
                            $faq = module_faq::get_faq($data['faq_id']);
                            ?>

                                                    <li>
                                                        <a href="<?php 
                            echo module_faq::link_open_public($data['faq_id'], false);
                            ?>
" target="_blank"><?php 
                            echo htmlspecialchars($faq['question']);
                            ?>
</a>
                                                    </li>
                                                    <?php 
                        }
                        ?>

                                            </ul>
                                        </td>
                                    </tr>
                                    </tbody>
                                </table>

                            </td>
                        </tr>
                        <?php 
                        $html = preg_replace('#\\s+#', ' ', ob_get_clean());
                        ?>

                        $('#faq_product_area').html('<?php 
                        echo addcslashes($html, "'");
                        ?>
');
                        <?php 
                        if ($product['default_type_id']) {
                            ?>

                            $('#ticket_type_id').val(<?php 
                            echo (int) $product['default_type_id'];
                            ?>
);
                        <?php 
                        }
                        // and now we have to set the ticket position.
                        if (module_config::c('ticket_show_position', 1)) {
                            $new_position = module_ticket::ticket_position(false, $faq_product_id);
                            ?>

                            $('#ticket_position_field').html('<?php 
                            echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
                            ?>
');
                            <?php 
                            if (module_config::c('ticket_allow_priority', 0)) {
                                $c = module_ticket::get_ticket_count($faq_product_id);
                                ?>

                                $('#priority_ticket_position').html('<?php 
                                _e('%s out of %s', ordinal($c['priority'] + 1), $new_position['total'] + 1);
                                ?>
');
                                <?php 
                            }
                        }
                        exit;
                    }
                }
                ?>
  $('#faq_product_area').html(''); <?php 
                if (module_config::c('ticket_show_position', 1)) {
                    $new_position = module_ticket::ticket_position();
                    ?>

                    $('#ticket_position_field').html('<?php 
                    echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
                    ?>
');
                    <?php 
                    if (module_config::c('ticket_allow_priority', 0)) {
                        ?>

                        $('#priority_ticket_position').html('<?php 
                        _e('%s out of %s', ordinal(module_ticket::ticket_count('priority') + 1), $new_position['total'] + 1);
                        ?>
');
                        <?php 
                    }
                }
                break;
        }
    }
Esempio n. 3
0
    $link_name = _l('No Product') . " <span class='menu_label'>" . mysql_num_rows($product_tickets) . '</span>';
    $ticket_count = module_ticket::get_ticket_count(0);
    if ($ticket_count && $ticket_count['priority'] > 0) {
        $link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
        //    $link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
    }
    //$link_name .= '</span>';
    array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => 2, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => !$showing_ticket && isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == 0, 'args' => array('faq_product_id' => 0, 'ticket_id' => false)));
    /*if(!$showing_ticket && (!isset($_REQUEST['faq_product_id']) || !$_REQUEST['faq_product_id'])){
          // hack for search to work correctly.
          $_REQUEST['search'] = isset($_REQUEST['search']) ? $_REQUEST['search'] : array();
          $_REQUEST['search']['faq_product_id'] = 0;
      }*/
    $products = module_faq::get_faq_products_rel();
    $order = 3;
    foreach ($products as $product_id => $product_name) {
        $ticket_count = module_ticket::get_ticket_count($product_id);
        if (!$ticket_count || !$ticket_count['count']) {
            continue;
        }
        $link_name = htmlspecialchars($product_name) . " <span class='menu_label'>" . $ticket_count['count'] . '</span>';
        if ($ticket_count && $ticket_count['priority'] > 0) {
            $link_name .= " <span class='menu_label important'>" . $ticket_count['priority'] . "</span> ";
            //$link_name .= ' <em>+ '.$ticket_count['priority'].'</em>';
        }
        //$link_name .= '</span>';
        array_unshift($links, array("name" => $link_name, 'm' => 'ticket', 'p' => 'ticket_admin', 'default_page' => 'ticket_admin_open', 'order' => ++$order, 'menu_include_parent' => 0, 'allow_nesting' => 0, 'current' => isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id'] == $product_id, 'args' => array('faq_product_id' => $product_id, 'ticket_id' => false)));
    }
} else {
    include 'ticket_admin_open.php';
}