?>
</td>
<td valign="top">
<h3><?php
echo _l('Ticket Messages');
?>
</h3>
<div id="ticket_container" style="<?php
echo module_config::c('ticket_scroll', 0) ? ' max-height: 400px; overflow-y:auto;' : '';
?>
">
<?php
$ticket_messages = module_ticket::get_ticket_messages($ticket_id);
$reply__ine_default = '----- (Please reply above this line) -----';
// incase they change it
$reply__ine = module_config::s('ticket_reply_line', $reply__ine_default);
$ticket_message_count = count($ticket_messages);
$ticket_message_counter = 0;
foreach ($ticket_messages as $ticket_message) {
if ($ticket_message['private_message']) {
continue;
}
$ticket_message_counter++;
$attachments = module_ticket::get_ticket_message_attachments($ticket_message['ticket_message_id']);
?>
<div class="ticket_message ticket_message_<?php
//echo $ticket['user_id'] == $ticket_message['from_user_id'] ? 'creator' : 'admin';
}
} else {
$ticket_id = false;
if (class_exists('module_security', false)) {
module_security::check_page(array('module' => $module->module_name, 'feature' => 'create'));
}
}
if (module_ticket::can_edit_tickets()) {
module_ticket::mark_as_read($ticket_id, true);
}
//$module->pre_menu(); // so the links are re-build and the correct "unread" count is at the top.
if (!module_security::can_access_data('ticket', $ticket)) {
echo 'Ticket access denied';
exit;
}
$ticket_messages = module_ticket::get_ticket_messages($ticket['ticket_id'], true);
if (!isset($logged_in_user) || !$logged_in_user) {
// we assume the user is on the public side.
// use the creator id as the logged in id.
$logged_in_user = module_security::get_loggedin_id();
}
$ticket_creator = $ticket['user_id'];
if ($ticket_creator == $logged_in_user) {
// we are sending a reply back to the admin, from the end user.
$to_user_id = $ticket['assigned_user_id'] ? $ticket['assigned_user_id'] : 1;
$from_user_id = $logged_in_user;
} else {
// we are sending a reply back to the ticket user.
$to_user_id = $ticket['user_id'];
$from_user_id = $logged_in_user;
}
public static function api_filter_ticket($hook, $response, $endpoint, $method)
{
$response['ticket'] = true;
switch ($method) {
case 'list':
if (class_exists('module_envato', false)) {
// todo: filter this in the api filter so we keep envato code in the envato plugin
$all_items_rel = module_envato::get_envato_items_rel();
}
$search = isset($_REQUEST['search']) && is_array($_REQUEST['search']) ? $_REQUEST['search'] : array();
if (!isset($search['status_id'])) {
$search['status_id'] = '2,3,5';
}
// new/replied/inprogress
$tickets_mysql = module_ticket::get_tickets($search, true);
$response['tickets'] = array();
$extra_keys = module_ticket::get_ticket_extras_keys();
while ($ticket = mysql_fetch_assoc($tickets_mysql)) {
// return user details along with this ticket
$user = module_user::get_user($ticket['user_id'], false, true, true);
$ticket['user'] = array();
foreach (array('user_id', 'customer_id', 'vendor_id', 'email', 'name', 'last_name') as $field) {
$ticket['user'][$field] = isset($user[$field]) ? $user[$field] : '';
}
$staff = module_user::get_user($ticket['assigned_user_id'] ? $ticket['assigned_user_id'] : module_config::c('ticket_default_user_id', 1), false, true, true);
$ticket['staff'] = array();
foreach (array('user_id', 'customer_id', 'vendor_id', 'email', 'name', 'last_name') as $field) {
$ticket['staff'][$field] = isset($staff[$field]) ? $staff[$field] : '';
}
// find the extra data associated with this ticket.
$ticket['extra'] = array();
foreach (self::get_ticket_extras($ticket['ticket_id']) as $extra_data) {
if (isset($extra_keys[$extra_data['ticket_data_key_id']])) {
$ticket['extra'][$extra_keys[$extra_data['ticket_data_key_id']]['key']] = $extra_data['value'];
}
}
if (class_exists('module_envato', false)) {
$ticket['user']['envato'] = array();
$ticket['user']['envato']['user'] = array();
$ticket['user']['envato']['purchases'] = array();
$envato_tickets = get_multiple('envato_ticket', array('ticket_id' => $ticket['ticket_id']));
foreach ($envato_tickets as $envato_ticket) {
if ($envato_ticket && $envato_ticket['envato_ticket_id']) {
if (isset($all_items_rel[$envato_ticket['envato_item_id']]) && $envato_ticket['envato_author_id']) {
$envato_author = get_single('envato_author', 'envato_author_id', $envato_ticket['envato_author_id']);
$buys = @unserialize($envato_author['purchase_history']);
$purchase_history = array();
foreach ($buys as $buy) {
$purchase_history[] = $buy;
}
$ticket['user']['envato']['purchases'][$envato_ticket['envato_item_id']] = array('item_name' => $all_items_rel[$envato_ticket['envato_item_id']], 'envato_item_id' => $envato_ticket['envato_item_id'], 'license_code' => $envato_ticket['license_code']);
$ticket['user']['envato']['user'][$envato_author['envato_username']] = array('envato_username' => $envato_author['envato_username'], 'purchase_history' => $purchase_history);
}
}
}
}
$ticket['url'] = self::link_open($ticket['ticket_id'], false, $ticket);
$response['tickets'][] = $ticket;
$response['reply_options'] = array(array('title' => 'Mark Thread Resolved', 'field' => array('type' => 'checkbox', 'value' => 1, 'name' => 'resolved', 'checked' => true)));
}
break;
case 'message':
$search = isset($_REQUEST['search']) && is_array($_REQUEST['search']) ? $_REQUEST['search'] : array();
$response['tickets'] = array();
if (empty($search['ticket_ids']) && isset($_REQUEST['ticket_ids'])) {
$search['ticket_ids'] = explode(',', $_REQUEST['ticket_ids']);
}
if (isset($search['ticket_ids']) && is_array($search['ticket_ids'])) {
foreach ($search['ticket_ids'] as $ticket_id) {
$ticket_id = (int) trim($ticket_id);
if ($ticket_id) {
$messages = module_ticket::get_ticket_messages($ticket_id, false);
if ($messages) {
foreach ($messages as $message_id => $message) {
$user = module_user::get_user($message['from_user_id'], false);
$messages[$message_id]['user'] = array();
foreach (array('customer_id', 'vendor_id', 'email', 'name', 'last_name') as $field) {
$messages[$message_id]['user'][$field] = isset($user[$field]) ? $user[$field] : '';
}
}
$response['tickets'][$ticket_id] = $messages;
}
}
}
}
break;
case 'reply':
$ticket_id = (int) $_REQUEST['ticket_id'];
$message = $_REQUEST['message'];
$extra_data = isset($_REQUEST['extra_data']) && is_array($_REQUEST['extra_data']) ? $_REQUEST['extra_data'] : array();
// do we mark is as resolved? similar to bbpress api
if ($ticket_id && $message) {
// send a reply to this particular message.
$ticket_data = self::get_ticket($ticket_id);
if ($ticket_data && $ticket_data['ticket_id'] == $ticket_id) {
$from_user_id = $ticket_data['assigned_user_id'] ? $ticket_data['assigned_user_id'] : module_config::c('ticket_default_user_id', 1);
// send this back in initial api response.
$ticket_message_id = self::send_reply($ticket_id, $message, $from_user_id, $ticket_data['user_id'], 'admin');
$response['ticket_message_id'] = $ticket_message_id;
if ($ticket_message_id) {
if (!empty($extra_data['resolved'])) {
update_insert("ticket_message_id", $ticket_message_id, "ticket_message", array('status_id' => _TICKET_STATUS_RESOLVED_ID));
update_insert("ticket_id", $ticket_id, "ticket", array('status_id' => _TICKET_STATUS_RESOLVED_ID));
$response['stat'] = 'Changing status to ' . _TICKET_STATUS_RESOLVED_ID;
} else {
// change the ticket to in progress
update_insert("ticket_message_id", $ticket_message_id, "ticket_message", array('status_id' => _TICKET_STATUS_IN_PROGRESS_ID));
update_insert("ticket_id", $ticket_id, "ticket", array('status_id' => _TICKET_STATUS_IN_PROGRESS_ID));
$response['stat'] = 'Changing status to ' . _TICKET_STATUS_IN_PROGRESS_ID;
}
}
module_cache::clear('ticket');
}
}
if (empty($response['ticket_message_id'])) {
$response['error'] = true;
$response['message'] = 'Failed to send message reply.';
}
break;
}
return $response;
}
