} else {
// user not assigned to a customer.
}
}
echo print_select_box($c, 'change_user_id', $ticket['user_id']);
} else {
//
if ($create_user['customer_id']) {
echo module_user::link_open_contact($ticket['user_id'], true, array(), true);
} else {
echo module_user::link_open($ticket['user_id'], true, array(), true);
}
echo ' ' . htmlspecialchars($create_user['email']);
}
}));
$fieldset_data['elements'][] = array('title' => _l('Type/Department'), 'fields' => array(array('type' => 'select', 'name' => 'ticket_type_id', 'value' => $ticket['ticket_type_id'], 'options' => module_ticket::get_types(), 'blank' => module_ticket::can_edit_tickets(), 'options_array_id' => 'name')));
if (class_exists('module_faq', false) && module_config::c('ticket_faq_link', 1) && module_faq::get_faq_products() > 0) {
$fieldset_data['elements'][] = array('title' => _l('Product'), 'fields' => array(function () use($ticket, $ticket_id) {
if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_faq::get_faq_products_rel(), 'faq_product_id', $ticket['faq_product_id']);
_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');
} else {
echo friendly_key(module_faq::get_faq_products_rel(), $ticket['faq_product_id']);
}
// show a button that does a jquery popup with the list of faq items and an option to create new one.
//if(module_faq::can_i('edit','FAQ')){ echo ' ';
echo popup_link('<a href="' . module_faq::link_open_list($ticket['faq_product_id']) . '">' . _l('FAQ') . '</a>', array('force' => true, 'width' => 1100, 'height' => 600));
//}
}));
}
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!module_config::can_i('view', 'Settings') || !module_faq::can_i('edit', 'FAQ')) {
redirect_browser(_BASE_HREF);
}
$faq_products = module_faq::get_faq_products();
$types = module_ticket::get_types();
if (class_exists('module_envato', false)) {
$all_items_rel = module_envato::get_envato_items_rel();
}
if (isset($_REQUEST['faq_product_id']) && $_REQUEST['faq_product_id']) {
$show_other_settings = false;
$faq_product_id = (int) $_REQUEST['faq_product_id'];
if ($faq_product_id > 0) {
$faq_product = module_faq::get_faq_product($faq_product_id);
} else {
$faq_product = array();
}
if (!$faq_product) {
$faq_product = array('name' => '', 'envato_item_ids' => '', 'default_type_id' => '');
}
?>
<form action="" method="<?php
echo _DEFAULT_FORM_METHOD;
?>
">
<input type="hidden" name="customer_id" value="<?php
echo isset($_REQUEST['customer_id']) ? (int) $_REQUEST['customer_id'] : '';
?>
">
<?php
module_form::print_form_auth();
$search_bar = array('elements' => array('ticket_id' => array('title' => _l('Number:'), 'field' => array('type' => 'text', 'name' => 'search[ticket_id]', 'value' => isset($search['ticket_id']) ? $search['ticket_id'] : '', 'size' => 5)), 'name' => array('title' => _l('Subject:'), 'field' => array('type' => 'text', 'name' => 'search[generic]', 'value' => isset($search['generic']) ? $search['generic'] : '', 'size' => 10)), 'ticket_content' => array('title' => _l('Message:'), 'field' => array('type' => 'text', 'name' => 'search[ticket_content]', 'value' => isset($search['ticket_content']) ? $search['ticket_content'] : '', 'size' => 10)), 'contact' => array('title' => _l('Contact:'), 'field' => array('type' => 'text', 'name' => 'search[contact]', 'value' => isset($search['contact']) ? $search['contact'] : '', 'size' => 10)), 'date' => array('title' => _l('Date:'), 'fields' => array(array('type' => 'date', 'name' => 'search[date_from]', 'value' => isset($search['date_from']) ? $search['date_from'] : ''), _l('to'), array('type' => 'date', 'name' => 'search[date_to]', 'value' => isset($search['date_to']) ? $search['date_to'] : ''))), 'type' => array('title' => _l('Type:'), 'field' => array('type' => 'select', 'name' => 'search[ticket_type_id]', 'value' => isset($search['ticket_type_id']) ? $search['ticket_type_id'] : '', 'options' => module_ticket::get_types(), 'options_array_id' => 'name')), 'Status' => array('title' => _l('Status:'), 'field' => array('type' => 'select', 'name' => 'search[status_id]', 'value' => isset($search['status_id']) ? $search['status_id'] : '', 'options' => $search_statuses, 'blank' => _l('All'))), 'Priority' => array('title' => _l('Priority:'), 'field' => array('type' => 'select', 'name' => 'search[priority]', 'value' => isset($search['priority']) ? $search['priority'] : '', 'options' => module_ticket::get_ticket_priorities())), 'Staff' => array('title' => _l('Staff:'), 'field' => array('type' => 'select', 'name' => 'search[assigned_user_id]', 'value' => isset($search['assigned_user_id']) ? $search['assigned_user_id'] : '', 'options' => module_ticket::get_ticket_staff_rel()))));
if (class_exists('module_faq', false) && module_config::c('ticket_show_product_list', 1)) {
$search_bar['elements']['Product'] = array('title' => _l('Product:'), 'field' => array('type' => 'select', 'name' => 'search[faq_product_id]', 'value' => isset($search['faq_product_id']) ? $search['faq_product_id'] : '', 'options' => module_faq::get_faq_products_rel()));
}
if (class_exists('module_envato', false)) {
$search_bar['elements']['envato'] = array('title' => _l('Envato:'), 'field' => array('type' => 'select', 'name' => 'search[envato_item_id]', 'value' => isset($search['envato_item_id']) ? $search['envato_item_id'] : '', 'options' => array(-1 => 'No product') + module_envato::get_envato_items_rel()));
}
echo module_form::search_bar($search_bar);
if (class_exists('module_envato', false) && module_config::c('envato_show_ticket_earning', 0)) {
$item_ticket_count = array();
$envato_count = module_cache::get('ticket', 'envato_ticket_earning');
//if($envato_count===false){
while ($ticket = mysql_fetch_assoc($tickets)) {
$items = module_envato::get_items_by_ticket($ticket['ticket_id']);
if (count($items)) {
foreach ($items as $item_id => $item) {
public static function api_filter_faq($hook, $response, $endpoint, $method)
{
$response['faq'] = true;
switch ($method) {
case 'list_products':
$faq_products = module_faq::get_faq_products();
$types = module_ticket::get_types();
if (class_exists('module_envato', false)) {
$all_items = module_envato::get_envato_items();
$all_items_rel = array();
foreach ($all_items as $all_item) {
$all_items_rel[$all_item['item_id']] = $all_item;
}
}
foreach ($faq_products as $faq_product_id => $faq_product) {
$faq_products[$faq_product_id]['default_type'] = isset($types[$faq_product['default_type_id']]) ? $types[$faq_product['default_type_id']] : false;
if (class_exists('module_envato', false)) {
$linked_items = explode('|', $faq_product['envato_item_ids']);
foreach ($linked_items as $id => $linked_item) {
if (!strlen(trim($linked_item))) {
unset($linked_items[$id]);
}
if (isset($all_items_rel[$linked_item])) {
$linked_items[$id] = $all_items_rel[$linked_item];
}
}
$faq_products[$faq_product_id]['envato_items'] = $linked_items;
}
}
$response['faq_products'] = $faq_products;
break;
}
return $response;
}
?>
<input type="text" name="search[date_to]" value="<?php
echo isset($search['date_to']) ? htmlspecialchars($search['date_to']) : '';
?>
" class="date_field">
</td>
<td width="30">
<?php
echo _l('Type:');
?>
</td>
<td>
<?php
echo print_select_box(module_ticket::get_types(), 'search[ticket_type_id]', isset($search['ticket_type_id']) ? $search['ticket_type_id'] : '');
?>
</td>
<td width="30">
<?php
echo _l('Status:');
?>
</td>
<td>
<?php
echo print_select_box($search_statuses, 'search[status_id]', isset($search['status_id']) ? $search['status_id'] : '');
?>
</td>
<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full">
<tbody>
<?php
if (module_config::c('ticket_public_show_type_dropdown', 1)) {
?>
<tr>
<th>
<?php
_e('Type/Department');
?>
</th>
<td>
<?php
$types = module_ticket::get_types(true);
echo print_select_box($types, 'ticket_type_id', isset($_REQUEST['ticket_type_id']) && isset($types[$_REQUEST['ticket_type_id']]) ? $_REQUEST['ticket_type_id'] : $ticket_account['default_type'], '', false, 'name');
?>
</td>
</tr>
<?php
}
?>
<?php
if (module_config::c('ticket_allow_priority_selection', 0)) {
$priorities = module_ticket::get_ticket_priorities();
if (isset($priorities[_TICKET_PRIORITY_STATUS_ID])) {
unset($priorities[_TICKET_PRIORITY_STATUS_ID]);
}
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!module_config::can_i('view', 'Settings')) {
redirect_browser(_BASE_HREF);
}
$ticket_types = module_ticket::get_types(false);
if (isset($_REQUEST['ticket_type_id']) && $_REQUEST['ticket_type_id']) {
$show_other_settings = false;
$ticket_type_id = (int) $_REQUEST['ticket_type_id'];
if ($ticket_type_id > 0) {
$ticket_type = module_ticket::get_ticket_type($ticket_type_id);
} else {
$ticket_type = array();
}
if (!$ticket_type) {
$ticket_type = array('name' => '', 'public' => '1', 'default_user_id' => 0);
}
?>
<form action="" method="post">
<input type="hidden" name="_process" value="save_ticket_type">
?>
<form action="" method="post">
<input type="hidden" name="_process" value="save_faq">
<input type="hidden" name="faq_id" value="<?php
echo $faq_id;
?>
" />
<?php
$fieldset_data = array('heading' => array('type' => 'h3', 'title' => 'Edit FAQ'), 'class' => 'tableclass tableclass_form tableclass_full', 'elements' => array());
$fieldset_data['elements'][] = array('title' => 'Question', 'fields' => array(array('type' => 'text', 'name' => 'question', 'value' => $faq['question'])));
$fieldset_data['elements'][] = array('title' => 'Answer', 'fields' => array(array('type' => 'wysiwyg', 'name' => 'answer', 'value' => $faq['answer'])));
$fieldset_data['elements'][] = array('title' => 'Linked Products', 'fields' => array(function () use($faq) {
$default_types = module_ticket::get_types();
foreach (module_faq::get_faq_products_rel() as $faq_product_id => $product_name) {
$faq_product = module_faq::get_faq_product($faq_product_id);
?>
<div>
<input type="checkbox" name="faq_product_ids[]" value="<?php
echo $faq_product_id;
?>
" id="multi_<?php
echo $faq_product_id;
?>
" <?php
echo in_array($faq_product_id, $faq['faq_product_ids']) ? ' checked' : '';
?>
>
<label for="multi_<?php
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!module_config::can_i('view', 'Settings')) {
redirect_browser(_BASE_HREF);
}
$c = array();
$customers = module_customer::get_customers();
foreach ($customers as $customer) {
$c[$customer['customer_id']] = $customer['customer_name'];
}
$pop3imap_accounts = array();
foreach (module_ticket::get_accounts() as $account) {
$pop3imap_accounts[$account['ticket_account_id']] = $account['name'];
}
module_config::print_settings_form(array('heading' => array('title' => 'Ticket Settings', 'type' => 'h2', 'main' => true), 'settings' => array(array('key' => 'ticket_show_summary', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show unread ticket count in the menu item.'), array('key' => 'ticket_recaptcha', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show recaptcha on ticket form'), array('key' => 'ticket_show_position', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show ticket position (eg: 1st of 10)'), array('key' => 'ticket_allow_priority', 'default' => 1, 'type' => 'checkbox', 'description' => 'Allow priority paid support'), array('key' => 'ticket_priority_cost', 'default' => 10, 'type' => 'currency', 'description' => 'Cost of a priority support ticket'), array('key' => 'faq_ticket_show_product_selection', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show FAQ product selection', 'help' => 'If you have the FAQ module installed this will show a drop down list of products and commoon support questions before the user creates a support ticket.'), array('key' => 'ticket_allow_extra_data', 'default' => 1, 'type' => 'checkbox', 'description' => 'Allow for extra input boxes on tickets', 'help' => 'For FTP usernames and passwords, or whatever else you need'), array('key' => 'ticket_from_creators_email', 'default' => 0, 'type' => 'checkbox', 'description' => 'Customer replies go directly to staff', 'help' => 'Enable this option and any customer email replies will go back to the staff member who sent the support ticket (rather than into the system). Recommended unticking this option.'), array('key' => 'ticket_admin_email_alert', 'default' => '', 'type' => 'text', 'description' => 'Send notifications of new tickets to this address.'), array('key' => 'ticket_admin_alert_subject', 'default' => 'Support Ticket Updated: #%s', 'type' => 'text', 'description' => 'The subject to have in ticket notification emails.'), array('key' => 'ticket_public_header', 'default' => 'Submit a support ticket', 'type' => 'text', 'description' => 'Message to display at the top of the embed ticket form.'), array('key' => 'ticket_public_welcome', 'default' => '', 'type' => 'textarea', 'description' => 'Text to display at the top of the embed ticket form.', 'help' => 'You can use text or html code'), array('key' => 'ticket_default_customer_id', 'default' => 1, 'type' => 'select', 'options' => $c, 'description' => 'Which customer to assign tickets to from the public Ticket Embed Form', 'help' => 'Only use this default customer if the customer cannot be found based on the ticket users email address.'), array('key' => 'ticket_type_id_default', 'default' => 0, 'type' => 'select', 'options' => module_ticket::get_types(), 'array_id' => 'name', 'description' => 'What default ticket type for tickets'), array('key' => 'ticket_default_account_id', 'default' => 0, 'type' => 'select', 'options' => $pop3imap_accounts, 'description' => 'Which default POP3/IMAP account to use'), array('key' => 'ticket_public_new_redirect', 'default' => '', 'type' => 'text', 'description' => 'Public New Ticket Redirect URL', 'help' => 'When a user submits a new public ticket, take them to this URL. Leave blank to use default. Use full URL with http://'), array('key' => 'ticket_public_reply_redirect', 'default' => '', 'type' => 'text', 'description' => 'Public Reply Ticket Redirect URL', 'help' => 'When a user submits a reply to the public ticket form, take them to this URL. Leave blank to use default. Use full URL with http://'))));
</td>
</tr>
<tr>
<th>
<?php
echo _l('Type/Department');
?>
</th>
<td>
<?php
if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_ticket::get_types(), 'ticket_type_id', $ticket['ticket_type_id'], '', true);
//echo print_select_box(module_ticket::get_types(),'type',$ticket['type'],'',true,false,true);
} else {
echo print_select_box(module_ticket::get_types(), 'ticket_type_id', $ticket['ticket_type_id'], '', false);
}
?>
</td>
</tr>
<?php
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
?>
<tr>
<th>
<?php
echo _l('Account');
?>
