if ($_SESSION['ticket_bulk_send_message'] && $_SESSION['ticket_bulk_send_message_content']) {
// send our reply! tricky!
// who from? just like the admin is writing it I guess.
// hack: so that the tickets do not loose their positions in the queue we want to keep the same 'last message' timestamp on the thread.
$ticket_data = module_ticket::get_ticket($ticket_id);
$from_user_id = $ticket_data['assigned_user_id'] ? $ticket_data['assigned_user_id'] : 1;
// the <br> is a hack so that our script knows this is html.
$message = $_SESSION['ticket_bulk_send_message_content'] . '<br><br>';
// replace our values.
$to_user = module_user::get_user($ticket_data['user_id'], false);
$replace = array('name' => $to_user['name'], 'ticket_id' => module_ticket::ticket_number($ticket_id), 'ticket_url' => module_ticket::link_public($ticket_id), 'ticket_url_cancel' => module_ticket::link_public_status($ticket_id, 7), 'ticket_url_resolved' => module_ticket::link_public_status($ticket_id, 6), 'ticket_url_inprogress' => module_ticket::link_public_status($ticket_id, 5));
foreach ($replace as $key => $val) {
$message = str_replace('{' . strtoupper($key) . '}', $val, $message);
$message = str_replace('{' . $key . '}', $val, $message);
}
$ticket_message_id = module_ticket::send_reply($ticket_id, $message, $from_user_id, $ticket_data['user_id'], 'admin');
if ($ticket_message_id) {
// success!
// do the timestamp.
update_insert('ticket_message_id', $ticket_message_id, 'ticket_message', array('message_time' => $ticket_data['last_message_timestamp'] + 1));
update_insert('ticket_id', $ticket_id, 'ticket', array('last_message_timestamp' => $ticket_data['last_message_timestamp'] + 1));
}
}
?>
<script type="text/javascript">
window.parent.document.getElementById('ticket_<?php
echo $ticket_id;
?>
').innerHTML = 'Done!';
</script>
<?php
