$IDDepartment = $_POST['IDDepartment'];
} else {
$IDDepartment = 'single';
}
$StSupporter = !empty($ArHeaders['StName']) ? $ArHeaders['StName'] : '';
$StSituation = $ArHeaders['StSituation'];
if ($isSupporter) {
$BoIgnored = isset($BoIgnored) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);
$BoBookMark = isset($BoBookMark) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);
}
#
# Ticket Info
#
if ($isSupporter) {
$ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);
$ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);
$ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);
$ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);
$ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);
$ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);
}
$ArMessages = $ObjTicket->listTicketMessages($IDTicket);
$DtOpened = F1DeskUtils::formatDate('datetime_format', $ArHeaders['DtOpened']);
$StTicketCategory = $ObjTicket->getTicketCategory($IDTicket);
$StTicketPriority = $ObjTicket->getTicketPriority($IDTicket);
$StTicketType = $ObjTicket->getTicketType($IDTicket);
$ArRates = F1DeskUtils::listRate();
if ($isSupporter) {
$ArResponses = F1DeskUtils::listCannedResponses($IDSupporter, $IDDepartment);
}
}
