<?php

#

# Load Language and configs

#

require_once('main.php');

handleLanguage(__FILE__);

$ObjTicket = new TicketHandler();

$ObjUser = new UserHandler();

$isSupporter = F1DeskUtils::isSupporter();

/************************** ### Actions ### ***************************/

if (isset($_POST['StAction'])) {

foreach ($_POST as $Post) {

UserHandler::SQLInjectionHandle($Post);

}

$StAction = $_POST['StAction'];

switch ($StAction) {

case 'ignore':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDSupporter']) || !is_numeric($_POST['IDTicket'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

if (F1DeskUtils::isIgnored($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ALREADY_IGNORED, 'error');

} else {

if (!$ObjTicket->ignoreTicket($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ERROR_IGNORING, 'error');

} else {

$BoIgnored = true;

ErrorHandler::setNotice('ticket',SUCESS_IGNORED, 'ok');

}

}

}

break;

case 'unignore':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDSupporter']) || !is_numeric($_POST['IDTicket'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

if (!F1DeskUtils::isIgnored($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ALREADY_UNIGNORED, 'error');

} else {

$ObjTicket->deleteFromTable(DBPREFIX . 'Ignored', "IDSupporter = ".$_POST['IDSupporter']." AND IDTicket = ".$_POST['IDTicket'],1);

ErrorHandler::setNotice('ticket',SUCESS_UNIGNORED, 'ok');

$BoIgnored = false;

}

}

break;

case 'bookmark':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDSupporter']) || !is_numeric($_POST['IDTicket'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

if (F1DeskUtils::isBookmarked($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ALREADY_BOOKMARKED, 'error');

} else {

if (!$ObjTicket->bookmarkTicket($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ERROR_BOOKMARKING, 'error');

} else {

ErrorHandler::setNotice('ticket',SUCESS_BOOKMARK, 'ok');

$BoBookMark = true;

}

}

}

break;

case 'unbookmark':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDSupporter']) || !is_numeric($_POST['IDTicket'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

if (! F1DeskUtils::isBookmarked($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',NOT_BOOKMARKED, 'error');

} else {

if (!$ObjTicket->removeBookmark($_POST['IDSupporter'], $_POST['IDTicket'])){

ErrorHandler::setNotice('ticket',ERROR_UNBOOKMARKING, 'error');

} else {

ErrorHandler::setNotice('ticket',SUCESS_UNBOOKMARK, 'ok');

$BoBookMark = false;

}

}

}

break;

case 'attach':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDAttached'])){

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

$IDAttached = $_POST['IDAttached'];

if (F1DeskUtils::isAttached($_POST['IDTicket'],$IDAttached)){

ErrorHandler::setNotice('ticket',ALREADY_ATTACHED, 'error');

} else {

$ObjTicket->attachTicket($_POST['IDTicket'],$IDAttached);

ErrorHandler::setNotice('ticket',SUCESS_ATTACHING, 'ok');

}

}

break;

case 'changeDepartment':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDTicket']) || !is_numeric($_POST['IDDepartment'])){

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

$BoReturn = $ObjTicket->changeDepartment($_POST['IDTicket'], $_POST['IDDepartment']);

if (!$BoReturn){

ErrorHandler::setNotice('ticket',EXC_ERR_CHANGE, 'error');

} else {

ErrorHandler::setNotice('ticket',SUCESS_CHANGEDEPARTMENT, 'ok');

}

}

break;

case 'setOwner':

if (! $isSupporter) { throw new ErrorHandler(INVALID_OPTION); }

if (!is_numeric($_POST['IDTicket']) || !is_numeric($_POST['IDSupporter'])){

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

$Ticket = new TicketHandler();

$Ticket->setTicketOwner($_POST['IDTicket'], $_POST['IDSupporter'], getSessionProp('IDUser'));

ErrorHandler::setNotice('ticket',SUCESS_SETOWNER, 'ok');

}

break;

case 'answer':

if (empty($_POST['TxMessage']) || !is_numeric($_POST['IDTicket']) || empty($_POST['StMessageType'])){

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

$_POST['TxMessage'] = f1desk_escape_html($_POST['TxMessage']);

$ObjTicket = new TicketHandler();

$IDWriter = (getSessionProp('IDClient')) ? getSessionProp('IDClient') : getSessionProp('IDSupporter');

$ArMessageType = array('NORMAL' => '0', 'INTERNAL' => '1', 'SYSTEM' => '2', 'SATISFACTION' => '3');

if (!empty($_FILES['Attachment']['name'])) {

$ObjTicket->answerTicket($IDWriter,$_POST['IDTicket'],$_POST['TxMessage'],$ArMessageType[$_POST['StMessageType']],$_FILES);

} else {

$ObjTicket->answerTicket($IDWriter,$_POST['IDTicket'],$_POST['TxMessage'],$ArMessageType[$_POST['StMessageType']]);

}

ErrorHandler::setNotice('ticket',SUCESS_ANSWERING, 'ok');

}

break;

case 'previewAnswer':

if (empty($_POST['TxMessage'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

$TxMessagePreview = $ObjTicket->getPreviewAnswer(getSessionProp('IDUser'), $_POST['TxMessage'], $isSupporter);

}

break;

case 'close':

if (empty($_POST['IDTicket'])) {

ErrorHandler::setNotice('ticket',EXC_GLOBAL_EXPPARAM, 'error');

} else {

}

break;

}

}

/************************** ### End - Actions ### ***************************/

/************************** ### Loading Data ### ***************************/

$IDTicket = array_key_exists('id',$_GET) ? $_GET['id'] : $_REQUEST['IDTicket'];

$IDSupporter = getSessionProp('IDSupporter');

$IDUser = getSessionProp('IDUser');

$preview = (isset($_POST['preview']))?true:false;

$isVisible = false;

$ObjTicket = new TicketHandler();

if ($ObjTicket->ticketExists($IDTicket)) {

if ($isSupporter || $ObjTicket->isVisible($IDTicket,$IDUser)) {

$isVisible = true;

}

}

if ($isVisible) {

$ObjTicket->setAsRead(getSessionProp('IDUser'),$IDTicket);

$ArHeaders = $ObjTicket->getTicketHeaders($IDTicket);

$ArAttachments = $ObjTicket->getAttachments($IDTicket);

if ($isSupporter) {

$ArSupporters = $ObjUser->listSupporters($IDTicket);

$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', $IDSupporter);

if ($BoCreate) {

$ArDepartments = F1DeskUtils::getPublicDepartments(false);

} else {

$ArDepartments = F1DeskUtils::getDepartmentsFormatted($IDSupporter);

}

} else {

$ArDepartments = F1DeskUtils::getPublicDepartments();

}

#

# Ticket Header

#

$StTitle = $ArHeaders['StTitle'];

$IDTicket = $ArHeaders['IDTicket'];

if (array_key_exists('IDDepartment',$ArHeaders)) {

$IDDepartment = $ArHeaders['IDDepartment'];

} elseif (array_key_exists('IDDepartment',$_POST)) {

$IDDepartment = $_POST['IDDepartment'];

} else {

$IDDepartment = 'single';

}

$StSupporter = (!empty($ArHeaders['StName'])) ? $ArHeaders['StName'] : '';

$StSituation = $ArHeaders['StSituation'];

if ($isSupporter) {

$BoIgnored = (isset($BoIgnored)) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);

$BoBookMark = (isset($BoBookMark)) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);

}

#

# Ticket Info

#

if ($isSupporter) {

$ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);

$ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);

$ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);

$ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);

$ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);

$ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);

}

$ArMessages = $ObjTicket->listTicketMessages($IDTicket);

$DtOpened = F1DeskUtils::formatDate('datetime_format',$ArHeaders['DtOpened']);

$StTicketCategory = $ObjTicket->getTicketCategory($IDTicket);

$StTicketPriority = $ObjTicket->getTicketPriority($IDTicket);

$StTicketType = $ObjTicket->getTicketType($IDTicket);

$ArRates = F1DeskUtils::listRate();

if ($isSupporter) {

$ArResponses = F1DeskUtils::listCannedResponses($IDSupporter,$IDDepartment);

}

}

/************************** ### End - Loading Data ### ***************************/

?>