/************************** ### End - Actions ### ***************************/
/************************** ### Loading Data ### ***************************/
$IDTicket = array_key_exists('id', $_GET) ? $_GET['id'] : $_REQUEST['IDTicket'];
$IDSupporter = getSessionProp('IDSupporter');
$IDUser = getSessionProp('IDUser');
$preview = isset($_POST['preview']) ? true : false;
$isVisible = false;
$ObjTicket = new TicketHandler();
if ($ObjTicket->ticketExists($IDTicket)) {
if ($isSupporter || $ObjTicket->isVisible($IDTicket, $IDUser)) {
$isVisible = true;
}
}
if ($isVisible) {
$ObjTicket->setAsRead(getSessionProp('IDUser'), $IDTicket);
$ArHeaders = $ObjTicket->getTicketHeaders($IDTicket);
$ArAttachments = $ObjTicket->getAttachments($IDTicket);
if ($isSupporter) {
$ArSupporters = $ObjUser->listSupporters($IDTicket);
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', $IDSupporter);
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted($IDSupporter);
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
#
# Ticket Header
#
