<?php
require_once 'main.php';
/***************************************
* Create Submit *
****************************************/
$ObjTicket = new TicketHandler();
if (!empty($_POST) && $_POST['StAction'] == 'create') {
foreach ($_POST as &$StArg) {
UserHandler::SQLInjectionHandle($StArg);
}
$IDCategory = $_POST['StCategory'];
$IDPriority = $_POST['StPriority'];
$StTitle = $_POST['StTitle'];
$TxMessage = f1desk_escape_html($_POST['TxMessage']);
$IDDepartment = $_POST['IDRecipient'] != 'null' ? $_POST['IDRecipient'] : '';
$IDDepartmentReader = isset($_POST['IDReader']) && $_POST['IDReader'] != 'null' ? $_POST['IDReader'] : '';
$ArUsers = isset($_POST['ArRecipients']) ? explode(',', $_POST['ArRecipients']) : array();
$ArReaders = isset($_POST['ArReaders']) ? explode(',', $_POST['ArReaders']) : array();
$ArAttached = isset($_POST['ArAttached']) ? explode(',', $_POST['ArAttached']) : array();
if (F1DeskUtils::IsSupporter()) {
if (!empty($_FILES['Attachment']['name'])) {
$IDTicket = $ObjTicket->createSupporterTicket(getSessionProp('IDSupporter'), $IDCategory, $IDPriority, $StTitle, $TxMessage, $IDDepartment, $IDDepartmentReader, $ArUsers, $ArReaders, true, $_FILES);
} else {
$IDTicket = $ObjTicket->createSupporterTicket(getSessionProp('IDSupporter'), $IDCategory, $IDPriority, $StTitle, $TxMessage, $IDDepartment, $IDDepartmentReader, $ArUsers, $ArReaders, true);
}
} else {
if (!empty($_FILES['Attachment']['name'])) {
$IDTicket = $ObjTicket->createUserTicket(getSessionProp('IDClient'), $IDCategory, $IDPriority, $StTitle, $TxMessage, $IDDepartment, $_FILES);
} else {
$IDTicket = $ObjTicket->createUserTicket(getSessionProp('IDClient'), $IDCategory, $IDPriority, $StTitle, $TxMessage, $IDDepartment);
<?php
require_once 'main.php';
$ObjTicket = new TicketHandler();
if (F1DeskUtils::IsSupporter()) {
$IDSupporter = getSessionProp('IDSupporter');
$ArDepartments = F1DeskUtils::getDepartments($IDSupporter);
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getTickets($ArIDDepartments, $IDSupporter);
} else {
$IDUser = getSessionProp('IDUser');
$ArDepartments = F1DeskUtils::getUserDepartments();
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getUserTickets($IDUser);
}
<?php
require_once 'main.php';
Validate::Session();
if (isset($_GET['IDAttach'])) {
$IDAttachment = $_GET['IDAttach'];
}
$TicketHandler = new TicketHandler();
UserHandler::SQLInjectionHandle($IDAttachment);
$ID = getSessionProp('IDUser');
$ArResult = $TicketHandler->canDownload($IDAttachment, $ID);
if (F1DeskUtils::isSupporter()) {
$ArResult['BoPermission'] = 'true';
}
if (isset($ArResult['BoPermission']) && $ArResult['BoPermission'] == 'true') {
if (strstr($_SERVER['HTTP_USER_AGENT'], "MSIE")) {
$StFileName = preg_replace('/\\./', '%2e', $ArResult['StFile'], substr_count($ArResult['StFile'], '.') - 1);
} else {
$StFileName = $ArResult['StFile'];
}
$StFileName = strtr($StFileName, ' ', '_');
if (isset($ArResult['StLink']) && !is_dir($ArResult['StLink'])) {
$ItFileSize = filesize($ArResult['StLink']);
$tmpFile = F1DeskUtils::toTMP($ArResult['StLink'], 'path');
} else {
$ItFileSize = mb_strlen($ArResult['ByFile'], 'latin1');
$tmpFile = F1DeskUtils::toTMP($ArResult['ByFile'], 'file');
}
#
# Verificar este header pois o mesmo não exibe corretamente o tamanho do arquivo, quando disponiblizado para download
#
<?php require_once 'main.php'; $TicketHandler = new TicketHandler(); $ArTicketsByDepartment = $TicketHandler->reportTicketsByDepartment(); $ArAnswersByDepartment = $TicketHandler->reportAnswersByDepartment(); $ArAnswersBySupporter = $TicketHandler->reportAnswerBySupporter(); $ArSupportersByDepartment = $TicketHandler->reportSupportersByDepartments();
if (!$isSupporter) {
throw new ErrorHandler(INVALID_OPTION);
}
$ArData = array("StTitle" => f1desk_escape_string($_POST['StTitle']), "TxNote" => f1desk_escape_string($_POST['TxMessage']));
$ItAffedcted = F1DeskUtils::editNote($_POST['IDEdit'], $ArData);
if (!$ItAffedcted) {
ErrorHandler::setNotice('note', ERROR_NOTES_EDIT . $_POST['IDEdit'], 'error');
} else {
ErrorHandler::setNotice('note', NOTE_EDIT_OK, 'ok');
}
break;
case 'removeBookmark':
if (!$isSupporter) {
throw new ErrorHandler(INVALID_OPTION);
}
$TicketHandler = new TicketHandler();
$ItAffedcted = $TicketHandler->removeBookmark(getSessionProp('IDSupporter'), $_POST['IDTicket']);
if (!$ItAffedcted) {
ErrorHandler::setNotice('bookmark', ERROR, 'error');
} else {
ErrorHandler::setNotice('bookmark', BOOKMARK_OK, 'ok');
}
break;
default:
ErrorHandler::setNotice('user', NO_ACTION, 'error');
break;
}
}
/***************************************
* Home data *
****************************************/
case 'close':
if (empty($_POST['IDTicket'])) {
ErrorHandler::setNotice('ticket', EXC_GLOBAL_EXPPARAM, 'error');
} else {
}
break;
}
}
/************************** ### End - Actions ### ***************************/
/************************** ### Loading Data ### ***************************/
$IDTicket = array_key_exists('id', $_GET) ? $_GET['id'] : $_REQUEST['IDTicket'];
$IDSupporter = getSessionProp('IDSupporter');
$IDUser = getSessionProp('IDUser');
$preview = isset($_POST['preview']) ? true : false;
$isVisible = false;
$ObjTicket = new TicketHandler();
if ($ObjTicket->ticketExists($IDTicket)) {
if ($isSupporter || $ObjTicket->isVisible($IDTicket, $IDUser)) {
$isVisible = true;
}
}
if ($isVisible) {
$ObjTicket->setAsRead(getSessionProp('IDUser'), $IDTicket);
$ArHeaders = $ObjTicket->getTicketHeaders($IDTicket);
$ArAttachments = $ObjTicket->getAttachments($IDTicket);
if ($isSupporter) {
$ArSupporters = $ObjUser->listSupporters($IDTicket);
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', $IDSupporter);
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
