function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$row = $this->get('ticket');
$this->assignRef('row', $row);
$this->assign('date_format', RSTicketsProHelper::getConfig('date_format'));
$this->assign('show_ticket_info', RSTicketsProHelper::getConfig('show_ticket_info'));
$this->assign('show_ticket_voting', RSTicketsProHelper::getConfig('show_ticket_voting'));
$this->assign('what', RSTicketsProHelper::getConfig('show_user_info'));
$this->assign('avatar', RSTicketsProHelper::getConfig('avatars'));
$this->assign('show_email_link', RSTicketsProHelper::getConfig('show_email_link'));
$this->assign('show_signature', RSTicketsProHelper::getConfig('show_signature'));
$this->assign('show_kb_search', RSTicketsProHelper::getConfig('show_kb_search'));
$this->assign('show_time_spent', RSTicketsProHelper::getConfig('enable_time_spent'));
$this->assign('time_spent_unit', JText::_('RST_TIME_UNIT_' . strtoupper(RSTicketsProHelper::getConfig('time_spent_unit'))));
$this->assign('permissions', $this->get('permissions'));
$is_staff = RSTicketsProHelper::isStaff();
$this->assign('is_staff', $is_staff);
$this->assign('can_upload', $this->get('canupload'));
$this->assign('can_update', $this->get('canupdate'));
$this->assign('can_update_custom_fields', $this->get('canupdatecustomfields'));
$this->assign('data', $this->get('data'));
$this->assign('use_editor', RSTicketsProHelper::getConfig('allow_rich_editor'));
$this->assignRef('editor', JFactory::getEditor());
$editor_javascript = "document.getElementById('message').innerHTML = content.replace(/<(.*?)>/g, '');";
if ($this->use_editor) {
// fix for JCE
if ($this->editor->get('_name') == 'jce') {
$editor_javascript = str_replace("'content'", 'content', $this->editor->setContent('message', 'content'));
} elseif ($this->editor->get('_name') == 'jckeditor') {
$editor_javascript = str_replace(array('(!oEditor) ', "'content'"), array('(!oEditor) ? ', 'content'), $this->editor->setContent('message', 'content')) . "\n";
} else {
$editor_javascript = $this->editor->setContent('message', 'content');
}
} else {
$editor_javascript = str_replace('innerHTML', 'value', $editor_javascript);
}
$this->assign('editor_javascript', $editor_javascript);
$this->assign('show_footer', $this->get('showfooter'));
$this->assign('footer', $this->get('footer'));
$this->assign('do_print', JRequest::getInt('print', 0));
$this->assignRef('department', $this->get('department'));
if ($is_staff) {
$status = RSTicketsProHelper::getStatuses();
$lists['status'] = JHTML::_('select.genericlist', $status, 'status_id', '', 'value', 'text', $row->status_id);
$priority = RSTicketsProHelper::getPriorities();
$lists['priority'] = JHTML::_('select.genericlist', $priority, 'priority_id', '', 'value', 'text', $row->priority_id);
$department = RSTicketsProHelper::getDepartments();
$lists['department'] = JHTML::_('select.genericlist', $department, 'department_id', '', 'value', 'text', $row->department_id);
$staff = RSTicketsProHelper::getStaff();
$unassigned[] = JHTML::_('select.option', 0, JText::_('RST_UNASSIGNED'));
$staff = array_merge($unassigned, $staff);
$lists['staff'] = JHTML::_('select.genericlist', $staff, 'staff_id', '', 'value', 'text', $row->staff_id);
$this->assignRef('lists', $lists);
$this->assign('history_tickets', $this->get('HistoryTickets'));
}
$ticket_view = RSTicketsProHelper::getConfig('ticket_view');
$this->assign('ticket_view', $ticket_view);
if ($ticket_view == 'tabbed') {
jimport('joomla.html.pane');
$tabparams = array();
$tabparams['startOffset'] = JRequest::getInt('tabposition', 0);
$tabs =& JPane::getInstance('Tabs', $tabparams, true);
$this->assignRef('tabs', $tabs);
}
$model = $this->getModel();
$model->addViewingHistory();
parent::display();
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$this->assign('date_format', RSTicketsProHelper::getConfig('date_format'));
$this->assign('permissions', $this->get('permissions'));
$this->assign('is_staff', RSTicketsProHelper::isStaff());
$this->assignRef('tickets', $this->get('tickets'));
$this->assignRef('pagination', $this->get('pagination'));
$staff = RSTicketsProHelper::getStaff();
$unassigned = array();
$unassigned[] = JHTML::_('select.option', -1, JText::_('RST_UNCHANGED'));
$unassigned[] = JHTML::_('select.option', 0, JText::_('RST_UNASSIGNED'));
$staff = array_merge($unassigned, $staff);
$lists['staff'] = JHTML::_('select.genericlist', $staff, 'bulk_staff_id', '', 'value', 'text');
$priority = RSTicketsProHelper::getPriorities();
$unchanged = array();
$unchanged[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$priority = array_merge($unchanged, $priority);
$lists['priority'] = JHTML::_('select.genericlist', $priority, 'bulk_priority_id', '', 'value', 'text');
$status = RSTicketsProHelper::getStatuses();
$unchanged = array();
$unchanged[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$status = array_merge($unchanged, $status);
$lists['status'] = JHTML::_('select.genericlist', $status, 'bulk_status_id', '', 'value', 'text');
$delete = array();
$delete[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$delete[] = JHTML::_('select.option', 1, JText::_('RST_DELETE_SELECTED'));
$lists['delete'] = JHTML::_('select.genericlist', $delete, 'bulk_delete', 'onchange="rst_disable_bulk(this.value);" onclick="rst_disable_bulk(this.value);"', 'value', 'text', '');
$notify = array();
$notify[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$notify[] = JHTML::_('select.option', 1, JText::_('RST_NOTIFY_SELECTED'));
$lists['notify'] = JHTML::_('select.genericlist', $notify, 'bulk_notify', '', 'value', 'text', '');
$this->assignRef('lists', $lists);
$this->assignRef('sortColumn', $this->get('sortColumn'));
$this->assignRef('sortOrder', $this->get('sortOrder'));
$this->assignRef('limitstart', JRequest::getInt('limitstart', 0));
$this->assign('is_searching', $this->get('searching'));
$searches = $this->get('searches');
$this->assign('searches', $searches);
$this->assign('has_searches', !empty($searches));
$this->assign('predefined_search', $this->get('predefinedsearch'));
$this->assign('show_footer', RSTicketsProHelper::getConfig('rsticketspro_link'));
$this->assign('footer', RSTicketsProHelper::getFooter());
$this->assignRef('priorityColors', $this->get('prioritycolors'));
$this->assign('colorWholeTicket', RSTicketsProHelper::getConfig('color_whole_ticket'));
if (RSTicketsProHelper::isJ16() && $mainframe->isSite()) {
// Description
if ($params->get('menu-meta_description')) {
$this->document->setDescription($params->get('menu-meta_description'));
}
// Keywords
if ($params->get('menu-meta_keywords')) {
$this->document->setMetadata('keywords', $params->get('menu-meta_keywords'));
}
// Robots
if ($params->get('robots')) {
$this->document->setMetadata('robots', $params->get('robots'));
}
}
parent::display();
}
