protected function getInput()
{
// Base name of the HTML control.
$ctrl = $this->name;
$value = $this->value;
// Construct an array of the HTML OPTION statements.
$options = array();
// Construct the various argument calls that are supported.
$attribs = ' ';
if (isset($this->element['size'])) {
$attribs .= 'size="' . (int) $this->element['size'] . '"';
}
if (isset($this->element['class'])) {
$attribs .= 'class="' . (string) $this->element['class'] . '"';
} else {
$attribs .= 'class="inputbox"';
}
if (isset($this->element['multiple'])) {
$attribs .= ' multiple="multiple"';
}
$options = RSTicketsProHelper::getPriorities();
if (empty($value)) {
$value = $options;
}
// Render the HTML SELECT list.
return JHTML::_('select.genericlist', $options, $ctrl, $attribs, 'value', 'text', $value, $this->name);
}
function fetchElement($name, $value, &$node, $control_name)
{
// Base name of the HTML control.
$ctrl = $control_name . '[' . $name . ']';
// Construct an array of the HTML OPTION statements.
$options = array();
// Construct the various argument calls that are supported.
$attribs = ' ';
if ($v = $node->attributes('size')) {
$attribs .= 'size="' . $v . '"';
}
if ($v = $node->attributes('class')) {
$attribs .= 'class="' . $v . '"';
} else {
$attribs .= 'class="inputbox"';
}
if ($m = $node->attributes('multiple')) {
$attribs .= ' multiple="multiple"';
$ctrl .= '[]';
}
$options = RSTicketsProHelper::getPriorities();
if (empty($value)) {
$value = $options;
}
// Render the HTML SELECT list.
return JHTML::_('select.genericlist', $options, $ctrl, $attribs, 'value', 'text', $value, $control_name . $name);
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if (!$mainframe->isAdmin()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$data = $this->get('data');
$this->assignRef('data', $data);
$this->assignRef('custom_fields', $this->get('customfields'));
$user = JFactory::getUser();
$this->assign('is_logged', !$user->get('guest'));
$this->assign('is_staff', RSTicketsProHelper::isStaff());
$this->assign('permissions', RSTicketsProHelper::getCurrentPermissions());
$this->assignRef('user', $user);
$this->assign('use_editor', RSTicketsProHelper::getConfig('allow_rich_editor'));
$this->assignRef('editor', JFactory::getEditor());
$show_please_select = true;
$lists['priorities'] = JHTML::_('select.genericlist', RSTicketsProHelper::getPriorities($show_please_select), 'priority_id', '', 'value', 'text', @$data['priority_id'], 'submit_priority');
$lists['departments'] = JHTML::_('select.genericlist', RSTicketsProHelper::getDepartments($show_please_select), 'department_id', 'onchange="rst_show_custom_fields(this.value); rst_show_priority(this.value); rst_show_upload(this.value); rst_show_subject(this.value);"', 'value', 'text', @$data['department_id']);
$lists['subject'] = JHTML::_('select.genericlist', RSTicketsProHelper::getSubjects(@$data['department_id'], $show_please_select), 'subject', '', 'value', 'text', @$data['subject'], 'submit_subject');
$this->assignRef('lists', $lists);
$this->assignRef('departments', $this->get('departments'));
$this->assign('can_upload', $this->get('canupload'));
$this->assign('use_captcha', $this->get('usecaptcha'));
$this->assign('use_builtin', $this->get('usebuiltin'));
$this->assign('use_recaptcha', $this->get('userecaptcha'));
if ($this->get('userecaptcha') && $mainframe->isSite()) {
$this->assign('show_recaptcha', JReCAPTCHA::getHTML($this->get('recaptchaerror')));
}
$this->assign('show_footer', RSTicketsProHelper::getConfig('rsticketspro_link'));
$this->assign('footer', RSTicketsProHelper::getFooter());
$this->assign('use_predefined_subjects', RSTicketsProHelper::getConfig('allow_predefined_subjects'));
if ($mainframe->isAdmin()) {
$this->assign('checked_create_new_user', JRequest::getVar('submit_type', 1) == 1);
$this->assign('checked_existing_user', JRequest::getVar('submit_type', 1) == 2);
}
if (RSTicketsProHelper::isJ16() && $mainframe->isSite()) {
// Description
if ($params->get('menu-meta_description')) {
$this->document->setDescription($params->get('menu-meta_description'));
}
// Keywords
if ($params->get('menu-meta_keywords')) {
$this->document->setMetadata('keywords', $params->get('menu-meta_keywords'));
}
// Robots
if ($params->get('robots')) {
$this->document->setMetadata('robots', $params->get('robots'));
}
}
parent::display();
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$departments = RSTicketsProHelper::getDepartments();
$lists['departments'] = JHTML::_('select.genericlist', $departments, 'department_id[]', 'size="5" multiple="multiple"', 'value', 'text', $departments);
$lists['statuses'] = JHTML::_('select.genericlist', RSTicketsProHelper::getStatuses(), 'status_id[]', 'size="5" multiple="multiple"', 'value', 'text', RSTicketsProHelper::getStatuses());
$lists['priorities'] = JHTML::_('select.genericlist', RSTicketsProHelper::getPriorities(), 'priority_id[]', 'size="5" multiple="multiple"', 'value', 'text', RSTicketsProHelper::getPriorities());
$ordering = array();
$ordering[] = JHTML::_('select.option', 'date', JText::_('Default'));
$ordering[] = JHTML::_('select.option', 'last_reply', JText::_('RST_TICKET_LAST_REPLY'));
$ordering[] = JHTML::_('select.option', 'subject', JText::_('RST_TICKET_SUBJECT'));
$ordering[] = JHTML::_('select.option', 'status', JText::_('RST_TICKET_STATUS'));
$ordering[] = JHTML::_('select.option', 'priority', JText::_('RST_TICKET_PRIORITY'));
$ordering[] = JHTML::_('select.option', 'replies', JText::_('RST_TICKET_REPLIES'));
$lists['ordering'] = JHTML::_('select.genericlist', $ordering, 'filter_order', '', 'value', 'text');
$ordering_dir = array();
$ordering_dir[] = JHTML::_('select.option', 'DESC', JText::_('DESC'));
$ordering_dir[] = JHTML::_('select.option', 'ASC', JText::_('ASC'));
$lists['ordering_dir'] = JHTML::_('select.genericlist', $ordering_dir, 'filter_order_Dir', '', 'value', 'text');
$this->assign('is_staff', RSTicketsProHelper::isStaff());
$this->assign('permissions', RSTicketsProHelper::getCurrentPermissions());
$this->assign('is_advanced', JRequest::getVar('advanced', false));
$this->assignRef('lists', $lists);
$this->assign('itemid', $this->get('itemid'));
$this->assign('show_footer', RSTicketsProHelper::getConfig('rsticketspro_link'));
$this->assign('footer', RSTicketsProHelper::getFooter());
if (RSTicketsProHelper::isJ16() && $mainframe->isSite()) {
// Description
if ($params->get('menu-meta_description')) {
$this->document->setDescription($params->get('menu-meta_description'));
}
// Keywords
if ($params->get('menu-meta_keywords')) {
$this->document->setMetadata('keywords', $params->get('menu-meta_keywords'));
}
// Robots
if ($params->get('robots')) {
$this->document->setMetadata('robots', $params->get('robots'));
}
}
parent::display();
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
JToolBarHelper::title('RSTickets! Pro', 'rsticketspro');
JSubMenuHelper::addEntry(JText::_('RST_MANAGE_TICKETS'), 'index.php?option=com_rsticketspro&view=tickets');
JSubMenuHelper::addEntry(JText::_('RST_DEPARTMENTS'), 'index.php?option=com_rsticketspro&view=departments', true);
JSubMenuHelper::addEntry(JText::_('RST_GROUPS'), 'index.php?option=com_rsticketspro&view=groups');
JSubMenuHelper::addEntry(JText::_('RST_STAFF_MEMBERS'), 'index.php?option=com_rsticketspro&view=staff');
JSubMenuHelper::addEntry(JText::_('RST_PRIORITIES'), 'index.php?option=com_rsticketspro&view=priorities');
JSubMenuHelper::addEntry(JText::_('RST_STATUSES'), 'index.php?option=com_rsticketspro&view=statuses');
JSubMenuHelper::addEntry(JText::_('RST_KNOWLEDGEBASE'), 'index.php?option=com_rsticketspro&view=knowledgebase');
JSubMenuHelper::addEntry(JText::_('RST_EMAIL_MESSAGES'), 'index.php?option=com_rsticketspro&view=emails');
JSubMenuHelper::addEntry(JText::_('RST_CONFIGURATION'), 'index.php?option=com_rsticketspro&view=configuration');
$mainframe->triggerEvent('onAfterTicketsMenu');
JSubMenuHelper::addEntry(JText::_('RST_UPDATES'), 'index.php?option=com_rsticketspro&view=updates');
$task = JRequest::getVar('task', '');
if ($task == 'edit') {
JToolBarHelper::title('RSTickets! Pro <small>[' . JText::_('RST_EDIT_DEPARTMENT') . ']</small>', 'rsticketspro');
JToolBarHelper::apply();
JToolBarHelper::save();
JToolBarHelper::cancel();
$row = $this->get('department');
$this->assignRef('row', $row);
$assignment_type = array(JHTML::_('select.option', '0', JText::_('RST_STATIC')), JHTML::_('select.option', '1', JText::_('RST_AUTOMATIC')));
$lists['assignment_type'] = JHTML::_('select.genericlist', $assignment_type, 'assignment_type', '', 'value', 'text', $row->assignment_type);
$generation_rule = array(JHTML::_('select.option', '0', JText::_('RST_SEQUENTIAL')), JHTML::_('select.option', '1', JText::_('RST_RANDOM')));
$lists['generation_rule'] = JHTML::_('select.genericlist', $generation_rule, 'generation_rule', '', 'value', 'text', $row->generation_rule);
$priority = RSTicketsProHelper::getPriorities();
$lists['priority'] = JHTML::_('select.genericlist', $priority, 'priority_id', '', 'value', 'text', $row->priority_id);
$lists['email_use_global'] = JHTML::_('select.booleanlist', 'email_use_global', 'class="inputbox" onclick="rst_email_enable(this.value)"', $row->email_use_global);
$lists['customer_send_email'] = JHTML::_('select.booleanlist', 'customer_send_email', '', $row->customer_send_email);
$lists['customer_send_copy_email'] = JHTML::_('select.booleanlist', 'customer_send_copy_email', '', $row->customer_send_copy_email);
$lists['customer_attach_email'] = JHTML::_('select.booleanlist', 'customer_attach_email', '', $row->customer_attach_email);
$lists['staff_send_email'] = JHTML::_('select.booleanlist', 'staff_send_email', '', $row->staff_send_email);
$lists['staff_attach_email'] = JHTML::_('select.booleanlist', 'staff_attach_email', '', $row->staff_attach_email);
$disable_uploads = false;
$upload_max_filesize = false;
$max_file_uploads = false;
if (function_exists('ini_get') && is_callable('ini_get')) {
if (!ini_get('file_uploads')) {
$disable_uploads = true;
}
$upload_max_filesize = ini_get('upload_max_filesize');
$max_file_uploads = ini_get('max_file_uploads');
}
$upload = array(JHTML::_('select.option', '1', JText::_('RST_EVERYONE'), 'value', 'text', $disable_uploads), JHTML::_('select.option', '2', JText::_('RST_REGISTERED'), 'value', 'text', $disable_uploads), JHTML::_('select.option', '0', JText::_('RST_NOBODY')));
$lists['upload'] = JHTML::_('select.genericlist', $upload, 'upload', '', 'value', 'text', $row->upload);
$lists['notify_assign'] = JHTML::_('select.booleanlist', 'notify_assign', '', $row->notify_assign);
$lists['published'] = JHTML::_('select.booleanlist', 'published', 'class="inputbox"', $row->published);
$this->assignRef('lists', $lists);
$params = array();
$params['startOffset'] = JRequest::getInt('tabposition', 0);
$tabs =& JPane::getInstance('Tabs', $params, true);
$this->assignRef('tabs', $tabs);
$this->assignRef('uploads_disabled', $disable_uploads);
$this->assignRef('upload_max_filesize', $upload_max_filesize);
$this->assignRef('max_file_uploads', $max_file_uploads);
} else {
JToolBarHelper::addNewX('edit');
JToolBarHelper::editListX('edit');
JToolBarHelper::spacer();
JToolBarHelper::publishList();
JToolBarHelper::unpublishList();
JToolBarHelper::spacer();
JToolBarHelper::deleteList('RST_CONFIRM_DELETE_DEPARTMENT');
$filter_state = $mainframe->getUserStateFromRequest('rsticketspro.filter_state', 'filter_state');
$mainframe->setUserState('rsticketspro.filter_state', $filter_state);
$lists['state'] = JHTML::_('grid.state', $filter_state);
$this->assignRef('lists', $lists);
$this->assignRef('sortColumn', JRequest::getVar('filter_order', 'ordering'));
$this->assignRef('sortOrder', JRequest::getVar('filter_order_Dir', 'ASC'));
$this->assignRef('departments', $this->get('departments'));
$this->assignRef('pagination', $this->get('pagination'));
$filter_word = JRequest::getCmd('search', '');
$this->assignRef('filter_word', $filter_word);
}
parent::display($tpl);
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$row = $this->get('ticket');
$this->assignRef('row', $row);
$this->assign('date_format', RSTicketsProHelper::getConfig('date_format'));
$this->assign('show_ticket_info', RSTicketsProHelper::getConfig('show_ticket_info'));
$this->assign('show_ticket_voting', RSTicketsProHelper::getConfig('show_ticket_voting'));
$this->assign('what', RSTicketsProHelper::getConfig('show_user_info'));
$this->assign('avatar', RSTicketsProHelper::getConfig('avatars'));
$this->assign('show_email_link', RSTicketsProHelper::getConfig('show_email_link'));
$this->assign('show_signature', RSTicketsProHelper::getConfig('show_signature'));
$this->assign('show_kb_search', RSTicketsProHelper::getConfig('show_kb_search'));
$this->assign('show_time_spent', RSTicketsProHelper::getConfig('enable_time_spent'));
$this->assign('time_spent_unit', JText::_('RST_TIME_UNIT_' . strtoupper(RSTicketsProHelper::getConfig('time_spent_unit'))));
$this->assign('permissions', $this->get('permissions'));
$is_staff = RSTicketsProHelper::isStaff();
$this->assign('is_staff', $is_staff);
$this->assign('can_upload', $this->get('canupload'));
$this->assign('can_update', $this->get('canupdate'));
$this->assign('can_update_custom_fields', $this->get('canupdatecustomfields'));
$this->assign('data', $this->get('data'));
$this->assign('use_editor', RSTicketsProHelper::getConfig('allow_rich_editor'));
$this->assignRef('editor', JFactory::getEditor());
$editor_javascript = "document.getElementById('message').innerHTML = content.replace(/<(.*?)>/g, '');";
if ($this->use_editor) {
// fix for JCE
if ($this->editor->get('_name') == 'jce') {
$editor_javascript = str_replace("'content'", 'content', $this->editor->setContent('message', 'content'));
} elseif ($this->editor->get('_name') == 'jckeditor') {
$editor_javascript = str_replace(array('(!oEditor) ', "'content'"), array('(!oEditor) ? ', 'content'), $this->editor->setContent('message', 'content')) . "\n";
} else {
$editor_javascript = $this->editor->setContent('message', 'content');
}
} else {
$editor_javascript = str_replace('innerHTML', 'value', $editor_javascript);
}
$this->assign('editor_javascript', $editor_javascript);
$this->assign('show_footer', $this->get('showfooter'));
$this->assign('footer', $this->get('footer'));
$this->assign('do_print', JRequest::getInt('print', 0));
$this->assignRef('department', $this->get('department'));
if ($is_staff) {
$status = RSTicketsProHelper::getStatuses();
$lists['status'] = JHTML::_('select.genericlist', $status, 'status_id', '', 'value', 'text', $row->status_id);
$priority = RSTicketsProHelper::getPriorities();
$lists['priority'] = JHTML::_('select.genericlist', $priority, 'priority_id', '', 'value', 'text', $row->priority_id);
$department = RSTicketsProHelper::getDepartments();
$lists['department'] = JHTML::_('select.genericlist', $department, 'department_id', '', 'value', 'text', $row->department_id);
$staff = RSTicketsProHelper::getStaff();
$unassigned[] = JHTML::_('select.option', 0, JText::_('RST_UNASSIGNED'));
$staff = array_merge($unassigned, $staff);
$lists['staff'] = JHTML::_('select.genericlist', $staff, 'staff_id', '', 'value', 'text', $row->staff_id);
$this->assignRef('lists', $lists);
$this->assign('history_tickets', $this->get('HistoryTickets'));
}
$ticket_view = RSTicketsProHelper::getConfig('ticket_view');
$this->assign('ticket_view', $ticket_view);
if ($ticket_view == 'tabbed') {
jimport('joomla.html.pane');
$tabparams = array();
$tabparams['startOffset'] = JRequest::getInt('tabposition', 0);
$tabs =& JPane::getInstance('Tabs', $tabparams, true);
$this->assignRef('tabs', $tabs);
}
$model = $this->getModel();
$model->addViewingHistory();
parent::display();
}
function display($tpl = null)
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
$params = $mainframe->getParams('com_rsticketspro');
$this->assignRef('params', $params);
}
$this->assign('date_format', RSTicketsProHelper::getConfig('date_format'));
$this->assign('permissions', $this->get('permissions'));
$this->assign('is_staff', RSTicketsProHelper::isStaff());
$this->assignRef('tickets', $this->get('tickets'));
$this->assignRef('pagination', $this->get('pagination'));
$staff = RSTicketsProHelper::getStaff();
$unassigned = array();
$unassigned[] = JHTML::_('select.option', -1, JText::_('RST_UNCHANGED'));
$unassigned[] = JHTML::_('select.option', 0, JText::_('RST_UNASSIGNED'));
$staff = array_merge($unassigned, $staff);
$lists['staff'] = JHTML::_('select.genericlist', $staff, 'bulk_staff_id', '', 'value', 'text');
$priority = RSTicketsProHelper::getPriorities();
$unchanged = array();
$unchanged[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$priority = array_merge($unchanged, $priority);
$lists['priority'] = JHTML::_('select.genericlist', $priority, 'bulk_priority_id', '', 'value', 'text');
$status = RSTicketsProHelper::getStatuses();
$unchanged = array();
$unchanged[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$status = array_merge($unchanged, $status);
$lists['status'] = JHTML::_('select.genericlist', $status, 'bulk_status_id', '', 'value', 'text');
$delete = array();
$delete[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$delete[] = JHTML::_('select.option', 1, JText::_('RST_DELETE_SELECTED'));
$lists['delete'] = JHTML::_('select.genericlist', $delete, 'bulk_delete', 'onchange="rst_disable_bulk(this.value);" onclick="rst_disable_bulk(this.value);"', 'value', 'text', '');
$notify = array();
$notify[] = JHTML::_('select.option', 0, JText::_('RST_UNCHANGED'));
$notify[] = JHTML::_('select.option', 1, JText::_('RST_NOTIFY_SELECTED'));
$lists['notify'] = JHTML::_('select.genericlist', $notify, 'bulk_notify', '', 'value', 'text', '');
$this->assignRef('lists', $lists);
$this->assignRef('sortColumn', $this->get('sortColumn'));
$this->assignRef('sortOrder', $this->get('sortOrder'));
$this->assignRef('limitstart', JRequest::getInt('limitstart', 0));
$this->assign('is_searching', $this->get('searching'));
$searches = $this->get('searches');
$this->assign('searches', $searches);
$this->assign('has_searches', !empty($searches));
$this->assign('predefined_search', $this->get('predefinedsearch'));
$this->assign('show_footer', RSTicketsProHelper::getConfig('rsticketspro_link'));
$this->assign('footer', RSTicketsProHelper::getFooter());
$this->assignRef('priorityColors', $this->get('prioritycolors'));
$this->assign('colorWholeTicket', RSTicketsProHelper::getConfig('color_whole_ticket'));
if (RSTicketsProHelper::isJ16() && $mainframe->isSite()) {
// Description
if ($params->get('menu-meta_description')) {
$this->document->setDescription($params->get('menu-meta_description'));
}
// Keywords
if ($params->get('menu-meta_keywords')) {
$this->document->setMetadata('keywords', $params->get('menu-meta_keywords'));
}
// Robots
if ($params->get('robots')) {
$this->document->setMetadata('robots', $params->get('robots'));
}
}
parent::display();
}
