function _notifyTicket()
{
if (!$this->is_staff) {
return;
}
if (!RSTicketsProHelper::getConfig('autoclose_enabled')) {
return;
}
if ($this->_ticket->last_reply_customer) {
return;
}
if ($this->_ticket->autoclose_sent) {
return;
}
$date = JFactory::getDate();
$date = $date->toUnix();
$date = RSTicketsProHelper::getCurrentDate($date);
$this->_db->setQuery("UPDATE #__rsticketspro_tickets SET autoclose_sent='" . $date . "' WHERE id='" . $this->_ticket->id . "' LIMIT 1");
$this->_db->query();
$interval = RSTicketsProHelper::getConfig('autoclose_email_interval') * 86400;
if ($interval < 86400) {
$interval = 86400;
}
$last_reply_interval = RSTicketsProHelper::getCurrentDate($this->_ticket->last_reply) + $interval;
if ($last_reply_interval > $date) {
return;
}
$overdue = floor(($date - $last_reply_interval) / 86400);
$closed = RSTicketsProHelper::getConfig('autoclose_interval');
// get email sending settings
$from = RSTicketsProHelper::getConfig('email_address');
$fromname = RSTicketsProHelper::getConfig('email_address_fullname');
// are we using global ?
if (RSTicketsProHelper::getConfig('email_use_global')) {
$config = new JConfig();
$from = $config->mailfrom;
$fromname = $config->fromname;
}
$department =& JTable::getInstance('RSTicketsPro_Departments', 'Table');
$department->load($this->_ticket->department_id);
if (!$department->get('email_use_global')) {
$from = $department->email_address;
$fromname = $department->email_address_fullname;
}
$email = RSTicketsProHelper::getEmail('notification_email');
$customer = JFactory::getUser($this->_ticket->customer_id);
$staff = JFactory::getUser($this->_ticket->staff_id);
$code = $this->_ticket->code;
$replace = array('{live_site}', '{ticket}', '{customer_name}', '{customer_username}', '{customer_email}', '{staff_name}', '{staff_username}', '{staff_email}', '{code}', '{subject}', '{inactive_interval}', '{close_interval}');
$with = array(JURI::root(), RSTicketsProHelper::route(JURI::root() . 'index.php?option=com_rsticketspro&view=ticket&cid=' . $this->_ticket->id . ':' . JFilterOutput::stringURLSafe($this->_ticket->subject)), $customer->get('name'), $customer->get('username'), $customer->get('email'), $staff->get('name'), $staff->get('username'), $staff->get('email'), $code, $this->_ticket->subject, $overdue, $closed);
$email_subject = str_replace($replace, $with, $email->subject);
$email_message = str_replace($replace, $with, $email->message);
JUtility::sendMail($from, $fromname, $customer->get('email'), $email_subject, $email_message, 1);
}
$k = 1;
$i = 0;
$n = count($this->notes);
foreach ($this->notes as $note) {
$avatar = RSTicketsProHelper::getAvatar($note->user_id);
?>
<tr>
<td class="sectiontableheader" valign="bottom"><div align="left"><?php
echo $avatar;
?>
<?php
echo JText::sprintf('RST_TICKET_WROTE', '<strong>' . $this->escape($note->user) . '</strong>');
?>
</div></td>
<td class="sectiontableheader" valign="bottom" width="15%" nowrap="nowrap"><div align="right"><?php
echo $this->escape(date($this->date_format, RSTicketsProHelper::getCurrentDate($note->date)));
?>
</div></td>
</tr>
<tr class="sectiontableentry<?php
echo $k;
?>
">
<td colspan="2">
<span class="rst_buttons">
<?php
echo JHTML::_('rsticketsproicon.editnote', $note, $this->permissions);
echo JHTML::_('rsticketsproicon.deletenote', $note, $this->permissions);
?>
</span>
<div id="rst_ticket_note_<?php
function convertTicket($ticket, $params)
{
$kb_template_body = RSTicketsProHelper::getConfig('kb_template_body');
$kb_template_ticket_body = RSTicketsProHelper::getConfig('kb_template_ticket_body');
$use_editor = RSTicketsProHelper::getConfig('allow_rich_editor');
$date_format = RSTicketsProHelper::getConfig('date_format');
$show_email_link = RSTicketsProHelper::getConfig('show_email_link');
// Parse template body
$replace = array('{ticket_subject}', '{ticket_department}', '{ticket_date}');
$with = array($ticket->subject, $ticket->department, date($date_format, RSTicketsProHelper::getCurrentDate($ticket->date)));
$text = str_replace($replace, $with, $kb_template_body);
// Parse ticket message template
$messages = array();
foreach ($ticket->messages as $message) {
if (!$use_editor) {
$message->message = nl2br($message->message);
}
if ($show_email_link) {
$message->user = '******' . $message->email . '">' . $message->user . '</a>';
}
$replace = array('{message_user}', '{message_date}', '{message_text}');
$with = array($message->user, date($date_format, RSTicketsProHelper::getCurrentDate($message->date)), $message->message);
$messages[] = str_replace($replace, $with, $kb_template_ticket_body);
}
$text = str_replace('{ticket_messages}', implode("\n", $messages), $text);
$row =& JTable::getInstance('RSTicketsPro_KB_Content', 'Table');
$row->name = $params['name'];
$row->text = $text;
$row->category_id = (int) $params['category_id'];
$row->published = $params['publish_article'];
$row->private = $params['private'];
$row->from_ticket_id = (int) $ticket->id;
$row->ordering = $row->getNextOrder("`category_id`='" . $row->category_id . "'");
$date =& JFactory::getDate();
$row->created = $date->toUnix();
return $row->store();
}
?>
">
<td><?php
echo $this->pagination->getRowOffset($i);
?>
</td>
<td><?php
echo $grid;
?>
</td>
<td><?php
echo $this->escape(date($this->date_format, RSTicketsProHelper::getCurrentDate($item->date)));
?>
</td>
<td><?php
echo $this->escape(date($this->date_format, RSTicketsProHelper::getCurrentDate($item->last_reply)));
?>
</td>
<td align="center"><a href="javascript: void(0);" onclick="rst_flag_ticket('index.php', this, '<?php
echo $item->id;
?>
');" class="rst_flag<?php
echo $item->flagged ? ' rst_flag_active' : '';
?>
"></a></td>
<?php
if ($this->permissions->delete_ticket) {
?>
<td align="center"><?php
echo JHTML::_('rsticketsproicon.deleteticket', $item->id, $this->is_staff, $this->permissions);
?>
function notify($is_staff, $ticket, $attribs = null)
{
if (!$is_staff) {
return;
}
if (!RSTicketsProHelper::getConfig('autoclose_enabled')) {
return;
}
if ($ticket->last_reply_customer) {
return;
}
if ($ticket->autoclose_sent) {
return;
}
if ($ticket->status_id == 2) {
return;
}
$interval = RSTicketsProHelper::getConfig('autoclose_email_interval') * 86400;
if ($interval < 86400) {
$interval = 86400;
}
$date = JFactory::getDate();
$date = $date->toUnix();
$date = RSTicketsProHelper::getCurrentDate($date);
$last_reply_interval = RSTicketsProHelper::getCurrentDate($ticket->last_reply) + $interval;
if ($last_reply_interval > $date) {
return;
}
$overdue = floor(($date - $last_reply_interval) / 86400);
$url = RSTicketsProHelper::route('index.php?option=com_rsticketspro&controller=ticket&task=notify&cid=' . $ticket->id);
$img = JHTML::_('image.site', 'notify.gif', '/components/com_rsticketspro/assets/images/', null, null, JText::_('RST_TICKET_NOTIFY'), 'class="rst_notify_ticket"');
$return = '<span class="hasTip" title="' . JText::sprintf('RST_TICKET_NOTIFY_DESC', $overdue) . '" ' . $attribs . '><a href="' . $url . '">' . $img . '</a></span>';
return $return;
}
