function saveKBConvert()
{
$mainframe =& JFactory::getApplication();
if ($mainframe->isSite()) {
return;
}
$model = $this->getModel('ticket');
$ticket = $model->getTicket();
$cid = JRequest::getInt('cid');
$post = JRequest::get('post');
$success = RSTicketsProHelper::convertTicket($ticket, $post);
if ($success) {
$this->setRedirect('index.php?option=com_rsticketspro&view=ticket&cid=' . $cid, JText::_('RST_KB_ARTICLE_SAVED_OK'));
} else {
JError::raiseWarning(500, JText::_('RST_KB_ARTICLE_SAVED_ERROR'));
$this->setRedirect('index.php?option=com_rsticketspro&view=ticket&cid=' . $cid);
}
}