function _notifyTicket()
{
if (!$this->is_staff) {
return;
}
if (!RSTicketsProHelper::getConfig('autoclose_enabled')) {
return;
}
if ($this->_ticket->last_reply_customer) {
return;
}
if ($this->_ticket->autoclose_sent) {
return;
}
$date = JFactory::getDate();
$date = $date->toUnix();
$date = RSTicketsProHelper::getCurrentDate($date);
$this->_db->setQuery("UPDATE #__rsticketspro_tickets SET autoclose_sent='" . $date . "' WHERE id='" . $this->_ticket->id . "' LIMIT 1");
$this->_db->query();
$interval = RSTicketsProHelper::getConfig('autoclose_email_interval') * 86400;
if ($interval < 86400) {
$interval = 86400;
}
$last_reply_interval = RSTicketsProHelper::getCurrentDate($this->_ticket->last_reply) + $interval;
if ($last_reply_interval > $date) {
return;
}
$overdue = floor(($date - $last_reply_interval) / 86400);
$closed = RSTicketsProHelper::getConfig('autoclose_interval');
// get email sending settings
$from = RSTicketsProHelper::getConfig('email_address');
$fromname = RSTicketsProHelper::getConfig('email_address_fullname');
// are we using global ?
if (RSTicketsProHelper::getConfig('email_use_global')) {
$config = new JConfig();
$from = $config->mailfrom;
$fromname = $config->fromname;
}
$department =& JTable::getInstance('RSTicketsPro_Departments', 'Table');
$department->load($this->_ticket->department_id);
if (!$department->get('email_use_global')) {
$from = $department->email_address;
$fromname = $department->email_address_fullname;
}
$email = RSTicketsProHelper::getEmail('notification_email');
$customer = JFactory::getUser($this->_ticket->customer_id);
$staff = JFactory::getUser($this->_ticket->staff_id);
$code = $this->_ticket->code;
$replace = array('{live_site}', '{ticket}', '{customer_name}', '{customer_username}', '{customer_email}', '{staff_name}', '{staff_username}', '{staff_email}', '{code}', '{subject}', '{inactive_interval}', '{close_interval}');
$with = array(JURI::root(), RSTicketsProHelper::route(JURI::root() . 'index.php?option=com_rsticketspro&view=ticket&cid=' . $this->_ticket->id . ':' . JFilterOutput::stringURLSafe($this->_ticket->subject)), $customer->get('name'), $customer->get('username'), $customer->get('email'), $staff->get('name'), $staff->get('username'), $staff->get('email'), $code, $this->_ticket->subject, $overdue, $closed);
$email_subject = str_replace($replace, $with, $email->subject);
$email_message = str_replace($replace, $with, $email->message);
JUtility::sendMail($from, $fromname, $customer->get('email'), $email_subject, $email_message, 1);
}
function sendUserEmail(&$user, $password)
{
$mainframe =& JFactory::getApplication();
$lang = JFactory::getLanguage();
$lang->load('com_rsticketspro', JPATH_SITE);
// get email sending settings
$from = RSTicketsProHelper::getConfig('email_address');
$fromname = RSTicketsProHelper::getConfig('email_address_fullname');
// are we using global ?
if (RSTicketsProHelper::getConfig('email_use_global')) {
$config = new JConfig();
$from = $config->mailfrom;
$fromname = $config->fromname;
}
$email = RSTicketsProHelper::getEmail('new_user_email');
$replace = array('{live_site}', '{username}', '{password}', '{email}');
$with = array(JURI::root(), $user->get('username'), $password, $user->get('email'));
$email_subject = $email->subject;
$email_message = str_replace($replace, $with, $email->message);
JUtility::sendMail($from, $fromname, $user->get('email'), $email_subject, $email_message, 1);
}
