/**
* Get email which was specified in TO field, when ticket was created via EmailProcessing
*
* @param Ticket $ticket
* @return array|null
*/
public function getEndpointByTicket(Ticket $ticket)
{
$qb = $this->_em->createQueryBuilder();
$qb->select("r.endpoint")->from($this->_entityName, 'r')->where($qb->expr()->eq('r.ticket', $ticket->getId()))->setMaxResults(1);
try {
$result = $qb->getQuery()->getResult(Query::HYDRATE_SINGLE_SCALAR);
} catch (\Exception $e) {
$result = null;
}
return $result;
}
/**
* @param Ticket $ticket
* @param AbstractTicketEvent $event
* @return array
*/
private function getMemberList(Ticket $ticket, AbstractTicketEvent $event)
{
$members = [];
if ($ticket->getAssignee()) {
$members[] = new User($ticket->getAssignee()->getId(), User::TYPE_ORO);
}
if ($event->getEventName() == 'ticketAssigneeWasChanged') {
return $members;
}
$members[] = $ticket->getReporter();
return $members;
}
/**
* @ORM\PrePersist
* @ORM\PreUpdate
* @param Ticket $ticket
* @param LifecycleEventArgs $event
*/
public function prePersistHandler(Ticket $ticket, LifecycleEventArgs $event)
{
if ($ticket->getSequenceNumber()->getValue()) {
return;
}
$em = $event->getEntityManager();
$query = $em->createQuery("SELECT MAX(t.sequenceNumber) FROM DiamanteDeskBundle:Ticket t WHERE t.branch = :branchId")->setParameter('branchId', $ticket->getBranch()->getId());
$ticketSequenceNumberValue = $query->getSingleScalarResult();
$ticketSequenceNumberValue++;
$ticketSequenceNumber = $ticket->getSequenceNumber();
$ref = new \ReflectionClass($ticketSequenceNumber);
$property = $ref->getProperty(self::TICKET_SEQUENCE_NUMBER_FIELD_TO_UPDATE);
$property->setAccessible(true);
$property->setValue($ticketSequenceNumber, $ticketSequenceNumberValue);
$property->setAccessible(false);
}
public function testCreateWhenAssigneeIsNull()
{
$branch = $this->createBranch();
$reporter = $this->createReporter();
$ticket = new Ticket(new UniqueId('unique_id'), new TicketSequenceNumber(null), self::TICKET_SUBJECT, self::TICKET_DESCRIPTION, $branch, $reporter, null, new Source(Source::PHONE), new Priority(Priority::PRIORITY_LOW), new Status(Status::NEW_ONE));
$this->assertEquals('Subject', $ticket->getSubject());
$this->assertEquals('Description', $ticket->getDescription());
$this->assertEquals($branch, $ticket->getBranch());
$this->assertEquals('new', $ticket->getStatus()->getValue());
$this->assertEquals($reporter, $ticket->getReporter());
$this->assertNull($ticket->getAssignee());
$this->assertEquals(Source::PHONE, $ticket->getSource()->getValue());
}
/**
* @test
*/
public function thatTicketCreatesWithAttachments()
{
$branchId = 1;
$assigneeId = 3;
$reporter = $this->createReporter();
$this->ticketBuilder->expects($this->once())->method('setSubject')->with(self::SUBJECT)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setDescription')->with(self::DESCRIPTION)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setBranchId')->with($branchId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setReporter')->with((string) $reporter)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setAssigneeId')->with($assigneeId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setSource')->with(Source::EMAIL)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('build')->will($this->returnValue($this->ticket));
$this->attachmentManager->expects($this->once())->method('createNewAttachment')->with($this->equalTo(self::DUMMY_FILENAME), $this->equalTo(self::DUMMY_FILE_CONTENT), $this->equalTo($this->ticket));
$this->ticketRepository->expects($this->once())->method('store')->with($this->equalTo($this->ticket));
$messageReference = new MessageReference(self::DUMMY_MESSAGE_ID, $this->ticket);
$this->messageReferenceRepository->expects($this->once())->method('store')->with($this->equalTo($messageReference));
$this->ticket->expects($this->atLeastOnce())->method('getRecordedEvents')->will($this->returnValue(array()));
$this->messageReferenceService->createTicket(self::DUMMY_MESSAGE_ID, $branchId, self::SUBJECT, self::DESCRIPTION, $reporter, $assigneeId, $this->attachments());
}
/**
* @param Ticket $ticket
* @return array
*/
private function getSuccessSaveResponse(Ticket $ticket)
{
return $this->get('oro_ui.router')->redirectAfterSave(['route' => 'diamante_ticket_update', 'parameters' => ['key' => (string) $ticket->getKey()]], ['route' => 'diamante_ticket_view', 'parameters' => ['key' => (string) $ticket->getKey()]]);
}
/**
* @param Ticket $ticket
* @param $command
*/
protected function updateTicketStatus(Ticket $ticket, $command)
{
$status = new Status($command->ticketStatus);
if (false === $ticket->getStatus()->equals($status)) {
$ticket->updateStatus($status);
$this->registry->getManager()->persist($ticket);
}
}
/**
* @param Ticket $ticket
* @param User $user
* @return null|object
*/
public function findOne(Ticket $ticket, User $user)
{
return $this->findOneBy(['userType' => $user, 'ticket' => $ticket->getId()]);
}
/**
* @param Ticket $ticket
*/
private function removePrivateComments(Ticket $ticket)
{
$user = $this->authorizationService->getLoggedUser();
if (!$user instanceof ApiUser) {
return;
}
$comments = $ticket->getComments();
foreach ($comments as $comment) {
if ($comment->isPrivate()) {
$comments->removeElement($comment);
}
}
}
public function delete()
{
$this->raise(new CommentWasDeleted($this->ticket->getUniqueId(), $this->ticket->getSubject(), $this->content, $this->private));
}
public static function create(Branch $branch, Ticket $ticket)
{
return new TicketKey($branch->getKey(), $ticket->getSequenceNumber()->getValue());
}
/**
* Return watchers list
*
* @param Ticket $ticket
*
* @return array
*/
public function getWatchers(Ticket $ticket)
{
return $ticket->getWatcherList()->getValues();
}
/**
* @param Comment $comment
* @param Ticket $ticket
*/
private function dispatchEvents(Comment $comment, Ticket $ticket = null)
{
foreach ($comment->getRecordedEvents() as $event) {
$this->dispatcher->dispatch($event->getEventName(), $event);
}
if ($ticket) {
foreach ($ticket->getRecordedEvents() as $event) {
$this->dispatcher->dispatch($event->getEventName(), $event);
}
}
$this->notificationDeliveryManager->deliver($this->notifier);
}
/**
* @param Ticket $ticket
* @return UpdateStatusCommand
*/
public function createUpdateStatusCommandForView(Ticket $ticket)
{
$command = new UpdateStatusCommand();
$command->ticketId = $ticket->getId();
$command->status = $ticket->getStatus();
return $command;
}
/**
* @test
* @expectedException \RuntimeException
* @expectedExceptionMessage Attachment loading failed. Ticket has no such attachment.
*/
public function thatAttachmentRemovingThrowsExceptionWhenTicketHasNoAttachment()
{
$ticket = new Ticket(new UniqueId('unique_id'), new TicketSequenceNumber(12), self::SUBJECT, self::DESCRIPTION, $this->createBranch(), $this->createReporter(), $this->createAssignee(), new Source(Source::PHONE), new Priority(Priority::PRIORITY_LOW), new Status(Status::CLOSED));
$ticket->addAttachment($this->attachment());
$this->ticketRepository->expects($this->once())->method('get')->with($this->equalTo(self::DUMMY_TICKET_ID))->will($this->returnValue($ticket));
$this->authorizationService->expects($this->once())->method('isActionPermitted')->with($this->equalTo('EDIT'), $this->equalTo($ticket))->will($this->returnValue(true));
$removeTicketAttachmentCommand = new RemoveTicketAttachmentCommand();
$removeTicketAttachmentCommand->ticketId = self::DUMMY_TICKET_ID;
$removeTicketAttachmentCommand->attachmentId = self::DUMMY_ATTACHMENT_ID;
$this->ticketService->removeAttachmentFromTicket($removeTicketAttachmentCommand);
}
/**
* @param Notification $notification
* @param Ticket $ticket
*
* @return string
*/
private function getFormattedUserName(Notification $notification, Ticket $ticket)
{
$author = $notification->getAuthor();
if (is_null($author)) {
$reporterId = $ticket->getReporter()->getId();
$user = $this->diamanteUserRepository->get($reporterId);
} else {
$user = $this->getUserDependingOnType($author);
}
$name = $this->nameFormatter->format($user);
if (empty($name)) {
$format = $this->nameFormatter->getNameFormat();
$name = str_replace(array('%first_name%', '%last_name%', '%prefix%', '%middle_name%', '%suffix%'), array($user->getFirstName(), $user->getLastName(), '', '', ''), $format);
}
$name = preg_replace('/\\s+/', ' ', $name);
return trim($name);
}
/**
* @param Ticket $ticket
*/
private function removePrivateComments(Ticket $ticket)
{
$user = $this->authorizationService->getLoggedUser();
if (!$user instanceof ApiUser) {
return;
}
$comments = $ticket->getComments();
$commentsList = $comments->toArray();
$comments->clear();
foreach ($commentsList as $comment) {
if (!$comment->isPrivate()) {
$comments->add($comment);
}
}
$comments->takeSnapshot();
}
