$_ticketContainer['priority'] = $_ticketObject->getPriority()->getTitle();
$_ticketContainer['prioritybgcolor'] = $_ticketObject->getPriority()->getBackgroundColor();
$_ticketContainer['userid'] = $_ticketObject->getUserId();
$_ticketContainer['tickettypeid'] = $_ticketObject->getTypeId();
$_ticketContainer['type'] = $_ticketObject->getType()->getTitle();
$_ticketContainer['userid'] = $_ticketObject->getUserId();
$_ticketContainer['fullname'] = $_ticketObject->getFullName();
$_ticketContainer['email'] = $_ticketObject->getEmail();
$_ticketContainer['ownerstaffid'] = $_ticketObject->getOwnerStaffId();
$_ticketContainer['owner'] = $_ticketObject->getOwnerStaffName();
$_ticketContainer['lastreplier'] = $_ticketObject->getLastReplier();
$_ticketContainer['subject'] = $_ticketObject->getSubject();
$_ticketContainer['dateline'] = $_ticketObject->getCreationTime();
$_ticketContainer['lastactivity'] = $_ticketObject->getLastActivity();
//Get ticket posts
$_ticketPostObjectContainer = kyTicketPost::getAll($_ticketContainer['ticketid']);
$_ticketPostContainer = array();
foreach ($_ticketPostObjectContainer as $_ticketPostObject) {
$_ticketPost['ticketpostid'] = $_ticketPostObject->getId();
$_ticketPost['ticketid'] = $_ticketPostObject->getTicketId();
$_ticketPost['dateline'] = $_ticketPostObject->getDateline();
$_ticketPost['userid'] = $_ticketPostObject->getUserId();
$_ticketPost['fullname'] = $_ticketPostObject->getFullName();
$_ticketPost['email'] = $_ticketPostObject->getEmail();
$_ticketPost['emailto'] = $_ticketPostObject->getEmailTo();
$_ticketPost['subject'] = $_ticketPostObject->getSubject();
$_ticketPost['ipaddress'] = $_ticketPostObject->getIPAddress();
$_ticketPost['hasattachments'] = $_ticketPostObject->getHasAttachments();
$_ticketPost['creator'] = $_ticketPostObject->getCreatorType();
$_ticketPost['isthirdparty'] = $_ticketPostObject->getIsThirdParty();
$_ticketPost['ishtml'] = $_ticketPostObject->getIsHTML();
/**
* Returns list of ticket posts.
*
* Result is cached till the end of script.
*
* @param bool $reload True to reload posts from server.
* @return kyResultSet
*/
public function getPosts($reload = false)
{
if ($this->posts === null || $reload) {
$this->posts = kyTicketPost::getAll($this->getId())->getRawArray();
}
/** @noinspection PhpParamsInspection */
return new kyResultSet($this->posts);
}
/**
* Returns Ticket Posts
*
* @param int $_ticketID
*
* @return array $_ticketPostContainer
*/
public function getTicketPosts($_ticketID)
{
$_ticketPostObjectContainer = kyTicketPost::getAll($_ticketID);
$_ticketPostContainer = $this->getTicketPostArray($_ticketPostObjectContainer);
return $_ticketPostContainer;
}
