/**
* Creates new post in this ticket.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyUser|kyStaff $creator Creator (User or Staff) of new post.
* @param string $contents Contents of new post.
* @return kyTicketPost
*/
public function newPost($creator, $contents)
{
return kyTicketPost::createNew($this, $creator, $contents);
}
/**
* Creates new ticket post.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicket $ticket Ticket in which to create the post.
* @param kyUser|kyStaff $creator Creator (User or Staff) of new post.
* @param string $contents Contents of new post.
* @return kyTicketPost
*/
public static function createNew($ticket, $creator, $contents)
{
$new_ticket_post = new kyTicketPost();
$new_ticket_post->setTicket($ticket);
$new_ticket_post->setCreator($creator);
$new_ticket_post->setContents($contents);
return $new_ticket_post;
}
/**
* Creates new attachment for ticket post with contents read from physical file.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicketPost $ticket_post Ticket post.
* @param string $file_path Path to file.
* @param string $file_name Optional. Use to set filename other than physical file.
* @return kyTicketAttachment
*/
public static function createNewFromFile($ticket_post, $file_path, $file_name = null)
{
$new_ticket_attachment = new kyTicketAttachment();
$new_ticket_attachment->setTicketId($ticket_post->getTicketId());
$new_ticket_attachment->setTicketPostId($ticket_post->getId());
$new_ticket_attachment->setContentsFromFile($file_path, $file_name);
return $new_ticket_attachment;
}
$_ticketContainer['priority'] = $_ticketObject->getPriority()->getTitle();
$_ticketContainer['prioritybgcolor'] = $_ticketObject->getPriority()->getBackgroundColor();
$_ticketContainer['userid'] = $_ticketObject->getUserId();
$_ticketContainer['tickettypeid'] = $_ticketObject->getTypeId();
$_ticketContainer['type'] = $_ticketObject->getType()->getTitle();
$_ticketContainer['userid'] = $_ticketObject->getUserId();
$_ticketContainer['fullname'] = $_ticketObject->getFullName();
$_ticketContainer['email'] = $_ticketObject->getEmail();
$_ticketContainer['ownerstaffid'] = $_ticketObject->getOwnerStaffId();
$_ticketContainer['owner'] = $_ticketObject->getOwnerStaffName();
$_ticketContainer['lastreplier'] = $_ticketObject->getLastReplier();
$_ticketContainer['subject'] = $_ticketObject->getSubject();
$_ticketContainer['dateline'] = $_ticketObject->getCreationTime();
$_ticketContainer['lastactivity'] = $_ticketObject->getLastActivity();
//Get ticket posts
$_ticketPostObjectContainer = kyTicketPost::getAll($_ticketContainer['ticketid']);
$_ticketPostContainer = array();
foreach ($_ticketPostObjectContainer as $_ticketPostObject) {
$_ticketPost['ticketpostid'] = $_ticketPostObject->getId();
$_ticketPost['ticketid'] = $_ticketPostObject->getTicketId();
$_ticketPost['dateline'] = $_ticketPostObject->getDateline();
$_ticketPost['userid'] = $_ticketPostObject->getUserId();
$_ticketPost['fullname'] = $_ticketPostObject->getFullName();
$_ticketPost['email'] = $_ticketPostObject->getEmail();
$_ticketPost['emailto'] = $_ticketPostObject->getEmailTo();
$_ticketPost['subject'] = $_ticketPostObject->getSubject();
$_ticketPost['ipaddress'] = $_ticketPostObject->getIPAddress();
$_ticketPost['hasattachments'] = $_ticketPostObject->getHasAttachments();
$_ticketPost['creator'] = $_ticketPostObject->getCreatorType();
$_ticketPost['isthirdparty'] = $_ticketPostObject->getIsThirdParty();
$_ticketPost['ishtml'] = $_ticketPostObject->getIsHTML();
/**
* Creates a new Ticket Post
*
* @param array $data
* @param int $_ticketID
* @param string $userEmail
*
* @return object $_ticketPost
*/
public function createTicketPost($data, $_ticketID, $userEmail)
{
$_User = Mage::getModel("client/user");
$_userDetails = $_User->getUser($userEmail);
$_ticketObject = $this->getTicketDetails($_ticketID);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_userDetails, $data['ticketmessage'])->create();
return $_ticketPost;
}
$_ticketPriority['type'] = $_ticketPriorityObject->getType();
$_ticketPriority['frcolorcode'] = $_ticketPriorityObject->getForegroundColor();
$_ticketPriority['bgcolorcode'] = $_ticketPriorityObject->getBackgroundColor();
$_ticketPriority['displayicon'] = $_ticketPriorityObject->getDisplayIcon();
$_ticketPriority['uservisibilitycustom'] = $_ticketPriorityObject->getUserVisibilityCustom();
$_ticketPriorityContainer[$_ticketPriorityObject->getId()] = $_ticketPriority;
}
if (isset($_GET['aid'])) {
$_ticketAttachment = kyTicketAttachment::get($_GET['tid'], $_GET['aid']);
Download($_ticketAttachment->getFileName(), $_ticketAttachment->getContents());
} else {
if ($_GET['action'] == 'reply') {
$_user = kyUser::search($clientsdetails['email']);
$_user = $_user[0];
$_ticketObject = kyTicket::get($_GET['ticketid']);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_user, $_POST['replycontents'])->create();
//Save ticket post attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPost, $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
if ($_REQUEST['action'] == 'update') {
require_once 'updateticket.php';
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
require_once 'ticketview.php';
}
}
}
$smarty->assign('_ticketPriorityContainer', $_ticketPriorityContainer);
