/**
* Creates a new Ticket Post
*
* @param array $data
* @param int $_ticketID
* @param string $userEmail
*
* @return object $_ticketPost
*/
public function createTicketPost($data, $_ticketID, $userEmail)
{
$_User = Mage::getModel("client/user");
$_userDetails = $_User->getUser($userEmail);
$_ticketObject = $this->getTicketDetails($_ticketID);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_userDetails, $data['ticketmessage'])->create();
return $_ticketPost;
}
/**
* Creates new post in this ticket.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyUser|kyStaff $creator Creator (User or Staff) of new post.
* @param string $contents Contents of new post.
* @return kyTicketPost
*/
public function newPost($creator, $contents)
{
return kyTicketPost::createNew($this, $creator, $contents);
}
$_ticketPriority['type'] = $_ticketPriorityObject->getType();
$_ticketPriority['frcolorcode'] = $_ticketPriorityObject->getForegroundColor();
$_ticketPriority['bgcolorcode'] = $_ticketPriorityObject->getBackgroundColor();
$_ticketPriority['displayicon'] = $_ticketPriorityObject->getDisplayIcon();
$_ticketPriority['uservisibilitycustom'] = $_ticketPriorityObject->getUserVisibilityCustom();
$_ticketPriorityContainer[$_ticketPriorityObject->getId()] = $_ticketPriority;
}
if (isset($_GET['aid'])) {
$_ticketAttachment = kyTicketAttachment::get($_GET['tid'], $_GET['aid']);
Download($_ticketAttachment->getFileName(), $_ticketAttachment->getContents());
} else {
if ($_GET['action'] == 'reply') {
$_user = kyUser::search($clientsdetails['email']);
$_user = $_user[0];
$_ticketObject = kyTicket::get($_GET['ticketid']);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_user, $_POST['replycontents'])->create();
//Save ticket post attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPost, $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
if ($_REQUEST['action'] == 'update') {
require_once 'updateticket.php';
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
require_once 'ticketview.php';
}
}
}
$smarty->assign('_ticketPriorityContainer', $_ticketPriorityContainer);
