public function userticket()
{
$userticket = Ticket::where('account_id', '=', $this->account_id)->orderBy('id', 'desc')->get();
if (count($userticket) != 0) {
return $userticket;
}
return null;
}
public function get_tickethash($hash)
{
$ticket = Ticket::where('hash', '=', $hash)->first();
if (empty($ticket)) {
return Redirect::to('/#moduleSupport')->with('topmessage', 'Invalid Ticket Hash. Please enter your ticket ID and email below to locate the ticket.');
}
$email = $ticket->email;
$ticketid = $ticket->id;
return Redirect::to('/#moduleSupport')->with(array('ticketemail' => $email, 'ticketid' => $ticketid));
}
public function index()
{
if (Auth::user()->role === 'admin') {
$tickets = Ticket::paginate(2);
return view('tickets.index')->withTickets($tickets);
} elseif (Auth::user()->role === 'tech') {
Session::flash('flash_message', 'your not admin!');
$tickets = Ticket::where('tech_id', '=', Auth::user()->id)->paginate(2);
return view('tickets.index')->withTickets($tickets);
}
}
public function home()
{
if (Auth::check()) {
if (Auth::user()->role === 'admin') {
$tickets = Ticket::count();
return view('pages.home')->with('tickets', $tickets);
} elseif (Auth::user()->role === 'tech') {
$tickets = Ticket::where('tech_id', '=', Auth::user()->id)->count();
return view('pages.home')->with('tickets', $tickets);
}
} else {
return view('auth.login');
}
}
public function ticket($members)
{
$employee = json_decode($members);
foreach ($employee as $key) {
$ticket = Ticket::where('assigned_to', $key)->where('ticket_type_id', 28)->where('status_id', 3)->get();
if (count($ticket)) {
foreach ($ticket as $key) {
$id[] = $key->id;
}
} else {
$id[] = NULL;
}
}
return $id;
}
public function get_va()
{
//Pull our users VA data
$record = User::where('cid', '=', Auth::user()->get()->cid)->first();
// //Figure out what the last 4 months are and append -1 for the first day of the month
// $month = date('Y-m');
// $month .= '-1';
// $month1before = date('Y-m', strtotime('-1 month'));
// $month1before .= '-1';
// $month2before = date('Y-m', strtotime('-2 month'));
// $month2before .= '-1';
// $month3before = date('Y-m', strtotime('-3 month'));
// $month3before .= '-1';
// //Convert to unix time stamps to compare with the DB
// $month = strtotime($month);
// $month1before = strtotime($month1before);
// $month2before = strtotime($month2before);
// $month3before = strtotime($month3before);
//
// //Now let's store our month names in an array
// $clicks = array();
// $clicks['month_name'] = date("F", $month);
// $clicks['month1before_name'] = date("F", $month1before);
// $clicks['month2before_name'] = date("F", $month2before);
// $clicks['month3before_name'] = date("F", $month3before);
//
//
// //Count the data in the DB
// //Where data is greater than the first of this month and is associated with our logged in user.
// $month = Click::where('created_at', '>=', $month)->where('vid', '=', Auth::user()->get()->cid)->count();
// //Where data is greater than the first of last month, but less than the first of this month and is associated with our logged in user.
// $month1before = Click::where('created_at', '>=', $month1before)->where('created_at', '<', $month)->where('vid', '=', Auth::user()->get()->cid)->count();
// //You get the point :)
// $month2before = Click::where('created_at', '>=', $month2before)->where('created_at', '<', $month1before)->where('vid', '=', Auth::user()->get()->cid)->count();
// $month3before = Click::where('created_at', '>=', $month3before)->where('created_at', '<', $month2before)->where('vid', '=', Auth::user()->get()->cid)->count();
// //Add to our clicks array.
// $clicks['month'] = $month;
// $clicks['month1before'] = $month1before;
// $clicks['month2before'] = $month2before;
// $clicks['month3before'] = $month3before;
//Let's just keep it simple for now and get the total number of clicks
$clicks = Click::where('vid', '=', Auth::user()->get()->cid)->count();
//Pull our ticket information
$opentickets = Ticket::where('vid', '=', Auth::user()->get()->cid)->where('status', '=', '1')->orderBy('created_at', 'DESC')->get();
$openticketscount = count($opentickets);
$closedtickets = Ticket::where('vid', '=', Auth::user()->get()->cid)->where('status', '=', '0')->orderBy('created_at', 'DESC')->get();
$closedticketscount = count($closedtickets);
//Create our array
$tickets = array();
$tickets['opentickets'] = $opentickets;
$tickets['opentickets_count'] = $openticketscount;
$tickets['closedtickets'] = $closedtickets;
$tickets['closedtickets_count'] = $closedticketscount;
//Pull our replies
$tickets_request = Ticket::where('vid', '=', Auth::user()->get()->cid)->get();
$tids = array();
foreach ($tickets_request as $ticket_request) {
$tid = $ticket_request->id;
$tids[$tid] = $tid;
}
if (!empty($tids)) {
$replies = TicketReply::whereIn('tid', $tids)->orderBy('created_at', 'ASC')->get();
} else {
$replies = '';
}
$tickets['replies'] = $replies;
//Pull our Category data
$categories = Category::where('hidden', '!=', 1)->get();
//Check to see if there is a banner if so provide the source for it
if ($record->banner) {
$banner = User::getBannerUrl(Auth::user()->get()->cid);
} else {
//No banner we will set this as false so the views no not to try and display it.
$banner = FALSE;
}
//Get our news
$news = News::orderBy("updated_at", "DESC")->get();
//Create our view with the VA, clicks, categories and tickets data.
return View::make('va')->with(array('news' => $news, 'record' => $record, 'clicks' => $clicks, 'tickets' => $tickets, 'categories' => $categories, 'banner' => $banner));
}
<td>{{{ $seance->count }}}</td>
<td>{{{ $seance->datetime }}}</td>
<td>{{ link_to_route('seances.edit', 'Edit', array($seance->id), array('class' => 'btn btn-info')) }}</td>
<td>
{{ Form::open(array('method' => 'DELETE', 'route' => array('seances.destroy', $seance->id))) }}
{{ Form::submit('Delete', array('class' => 'btn btn-danger')) }}
{{ Form::close() }}
</td>
</tr>
</tbody>
</table>
<h4>Available Tickets</h4>
<?php
$tickets = $seance->tickets();
$tickets = Ticket::where('seance_id', '=', $seance->id)->get();
?>
@if ($tickets->count())
<table class="table table-striped table-bordered">
<thead>
<tr>
<th>Price</th>
<th>Seance</th>
<th>Row</th>
<th>Place</th>
<th>Status</th>
<th>User</th>
</tr>
</thead>
<tbody>
public function post_guestreopenticket()
{
//Get our data
$ticketid = Input::get('ticketid');
$hash = Input::get('hash');
//Fetch our ticket
$ticket = Ticket::where('id', '=', $ticketid)->where('hash', '=', $hash)->first();
if (!empty($ticket)) {
//Reopen our ticket
$ticket->status = 1;
//Update our ticket
$ticket->save();
//Hell, let's just pull new replies in case something was updated
$status = '<span style="margin-right: 10px;" class="badge badge-success">OPEN</span>';
$response = '<div id="ticketreceived" data-tickethash="' . $ticket->hash . '" data-ticketid="' . $ticket->id . '" class="well"><div style="margin-top: 20px; margin-bottom: 40px;" class="row-fluid"><div style="border-bottom: 1px solid #e5e5e5;" class="span10 offset2"><h4>' . $status . ' ' . $ticket->subject . '</h4></div><div class="span2"><strong>' . $ticket->name . '</strong><br /><small>' . $ticket->created_at . '</small></div><div style="padding-top: 3px; padding-left: 3px; margin-left: 0px; border-left: 1px solid #e5e5e5;" class="span8">' . $ticket->description . '</div></div></div>';
//Get our replies
$replies = $ticket->replies()->get();
foreach ($replies as $reply) {
//Figure out if this is a staff reply
if ($reply->staff == 0) {
$author = '<strong>' . $ticket->name . '</strong>';
} else {
//Alright. It is a staff reply. Let's fetch the name of the auditor
$author = '<span class="label label-important"><i class="fa fa-bookmark fa-fw"></i>' . ConsoleUser::getName($reply->author) . '</span>';
}
$response .= '<div style="margin-top: 15px; margin-bottom: 15px;"><hr style="border-bottom: 0;" /></div><div class="well"><div style="margin-top: 20px; margin-bottom: 40px;" class="row-fluid"><div class="span2">' . $author . '<br /><small>' . $reply->created_at . '</small></div><div style="padding-top: 3px; padding-left: 3px; margin-left: 0px; border-left: 1px solid #e5e5e5;" class="span8">' . $reply->content . '</div></div></div>';
}
echo $response;
}
}
public function get_index()
{
return View::make('page.user.support.index')->with('tickets', Ticket::where('user_id', '=', Auth::user()->id)->order_by('created_at', 'DESC')->get());
}
public function getInProgressTicketsByUser()
{
return Ticket::where('status_id', '=', '2')->where('owner_id', '=', Sentry::getUser()->id)->get();
}
public function get_solved()
{
return View::make('page.admin.support.overview')->with('tickets', Ticket::where('solved', '=', 1)->order_by('created_at', 'DESC')->paginate(100));
}
public function show($id)
{
$users = UserAction::findOrFail($id);
$tickets_count = Ticket::where('tech_id', '=', $id)->count();
return View('users.show')->with('users', $users)->with('tickets_count', $tickets_count);
}
public function get_helpdesk($filter)
{
$filter = strtolower($filter);
//Make sure our filter is valid
if ($filter != "open" && $filter != "closed" && $filter != "assigned") {
//Shit, that's bad. Throw a 404.
App::abort(404, 'Invalid helpdesk filter');
}
//Create our subheader based on the URL parameter and fetch the relevant list of tickets
switch ($filter) {
case 'open':
$subheader = "Open Tickets";
$tickets = Ticket::where('status', '=', '1')->orderBy('updated_at', 'DESC')->get();
break;
case 'closed':
$subheader = "Closed Tickets";
$tickets = Ticket::where('status', '=', '0')->orderBy('updated_at', 'DESC')->get();
break;
case 'assigned':
$subheader = "Assigned Tickets";
$tickets = Ticket::where('assigned', '=', Auth::consoleuser()->get()->cid)->where('status', '=', '1')->orderBy('updated_at', 'DESC')->get();
break;
}
//Get the replies
$repliescount = array();
foreach ($tickets as $ticket) {
$repliescount[$ticket->id] = Ticket::find($ticket->id)->replies()->count();
}
return View::make('console.helpdesk')->with(array('subheader' => $subheader, 'tickets' => $tickets, 'repliescount' => $repliescount));
}
/**
* Remove the specified Ticket .
*
* @param $ticket
*
*/
public function postDelete($ticket)
{
//Only admin to delete the ticket
Ticket::where('id', $ticket->id)->where('user_id', Auth::id())->delete();
$id = $ticket->id;
$ticket->delete();
// Was the comment post deleted?
$ticket = Ticket::where('user_id', Auth::id())->find($id);
if (empty($ticket)) {
// TODO needs to delete all of that user's content
return Redirect::to('ticket')->with('success', 'Removed Ticket Successfully');
} else {
// There was a problem deleting the user
return Redirect::to('ticket/' . $ticket->id . '/edit')->with('error', 'Error while deleting ticket');
}
}
