Dropdown of ticket type
| static public dropdownType ( $name, $options = [] ) : string | ||
| $name | select name | |
| $options | array of options: - value : integer / preselected value (default 0) - toadd : array / array of specific values to add at the begining - on_change : string / value to transmit to "onChange" - display : boolean / display or get string (default true) | |
| Результат | string | id of the select |
/**
* @since version 0.84
*
* @param $field
* @param $name (default '')
* @param $values (default '')
* @param $options array
**/
static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = array())
{
global $DB;
if (!is_array($values)) {
$values = array($field => $values);
}
$options['display'] = false;
switch ($field) {
case 'use_licenses_alert':
case 'use_contracts_alert':
case 'use_infocoms_alert':
$options['name'] = $name;
$options['value'] = $values[$field];
return Alert::dropdownYesNo($options);
case 'cartridges_alert_repeat':
case 'consumables_alert_repeat':
$options['name'] = $name;
$options['value'] = $values[$field];
return Alert::dropdown($options);
case 'send_contracts_alert_before_delay':
case 'send_infocoms_alert_before_delay':
case 'send_licenses_alert_before_delay':
$options['unit'] = 'day';
$options['never_string'] = __('No');
return Alert::dropdownIntegerNever($name, $values[$field], $options);
case 'use_reservations_alert':
$options['unit'] = 'hour';
return Alert::dropdownIntegerNever($name, $values[$field], $options);
case 'notclosed_delay':
$options['unit'] = 'hour';
return Alert::dropdownIntegerNever($name, $values[$field], $options);
case 'auto_assign_mode':
$options['name'] = $name;
$options['value'] = $values[$field];
return self::dropdownAutoAssignMode($options);
case 'tickettype':
$options['value'] = $values[$field];
$options['toadd'] = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'));
return Ticket::dropdownType($name, $options);
case 'autofill_buy_date':
case 'autofill_order_date':
case 'autofill_delivery_date':
case 'autofill_use_date':
$tab[0] = __('No autofill');
$tab[self::CONFIG_PARENT] = __('Inheritance of the parent entity');
foreach (getAllDatasFromTable('glpi_states') as $state) {
$tab[Infocom::ON_STATUS_CHANGE . '_' . $state['id']] = sprintf(__('Fill when shifting to state %s'), $state['name']);
}
$tab[Infocom::COPY_WARRANTY_DATE] = __('Copy the start date of warranty');
if ($field != 'autofill_buy_date') {
$tab[Infocom::COPY_BUY_DATE] = __('Copy the date of purchase');
if ($field != 'autofill_order_date') {
$tab[Infocom::COPY_ORDER_DATE] = __('Copy the order date');
if ($field != 'autofill_delivery_date') {
$options[Infocom::COPY_DELIVERY_DATE] = __('Copy the delivery date');
}
}
}
$options['value'] = $values[$field];
return Dropdown::showFromArray($name, $tab, $options);
case 'autofill_warranty_date':
$tab = array(0 => __('No autofill'), Infocom::COPY_BUY_DATE => __('Copy the date of purchase'), Infocom::COPY_ORDER_DATE => __('Copy the order date'), Infocom::COPY_DELIVERY_DATE => __('Copy the delivery date'), self::CONFIG_PARENT => __('Inheritance of the parent entity'));
$options['value'] = $values[$field];
return Dropdown::showFromArray($name, $tab, $options);
case 'inquest_config':
$typeinquest = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'), 1 => __('Internal survey'), 2 => __('External survey'));
$options['value'] = $values[$field];
return Dropdown::showFromArray($name, $typeinquest, $options);
case 'default_contract_alert':
$options['name'] = $name;
$options['value'] = $values[$field];
return Contract::dropdownAlert($options);
case 'default_infocom_alert':
$options['name'] = $name;
$options['value'] = $values[$field];
return Infocom::dropdownAlert($options);
case 'entities_id_software':
$options['toadd'] = array(self::CONFIG_NEVER => __('No change of entity'));
// Keep software in PC entity
$options['toadd'][self::CONFIG_PARENT] = __('Inheritance of the parent entity');
return self::dropdown($options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
/**
* Display item used to select a pattern for a criteria
*
* @param $name criteria name
* @param $ID the given criteria
* @param $condition condition used
* @param $value the pattern (default '')
* @param $test Is to test rule ? (false by default)
**/
function displayCriteriaSelectPattern($name, $ID, $condition, $value = "", $test = false)
{
$crit = $this->getCriteria($ID);
$display = false;
$tested = false;
if (isset($crit['type']) && ($test || in_array($condition, array(self::PATTERN_IS, self::PATTERN_IS_NOT, self::PATTERN_NOT_UNDER, self::PATTERN_UNDER)))) {
switch ($crit['type']) {
case "yesonly":
Dropdown::showYesNo($name, $crit['table'], 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo($name, $crit['table']);
$display = true;
break;
case "dropdown":
$param = array('name' => $name, 'value' => $value);
if (isset($crit['condition'])) {
$param['condition'] = $crit['condition'];
}
Dropdown::show(getItemTypeForTable($crit['table']), $param);
$display = true;
break;
case "dropdown_users":
User::dropdown(array('value' => $value, 'name' => $name, 'right' => 'all'));
$display = true;
break;
case "dropdown_tracking_itemtype":
Dropdown::showItemTypes($name, array_keys(Ticket::getAllTypesForHelpdesk()));
$display = true;
break;
case "dropdown_urgency":
Ticket::dropdownUrgency(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_impact":
Ticket::dropdownImpact(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_priority":
Ticket::dropdownPriority(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_status":
Ticket::dropdownStatus(array('name' => $name, 'value' => $value));
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType($name, array('value' => $value));
$display = true;
break;
}
$tested = true;
}
//Not a standard condition
if (!$tested) {
$display = $this->displayAdditionalRuleCondition($condition, $crit, $name, $value, $test);
}
if ($condition == self::PATTERN_EXISTS || $condition == self::PATTERN_DOES_NOT_EXISTS) {
echo "<input type='hidden' name='{$name}' value='1'>";
$display = true;
}
if (!$display && ($rc = getItemForItemtype($this->rulecriteriaclass))) {
Html::autocompletionTextField($rc, "pattern", array('name' => $name, 'value' => $value, 'size' => 70));
}
}
/**
* Print the helpdesk
*
* @param $ID int : ID of the user who want to display the Helpdesk
* @param $from_helpdesk int : is display from the helpdesk.php ?
*
* @return nothing (print the helpdesk)
**/
function printHelpDesk($ID, $from_helpdesk)
{
global $DB, $CFG_GLPI, $LANG;
if (!haveRight("create_ticket", "1")) {
return false;
}
if (haveRight('validate_ticket', 1)) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
$query = "SELECT `email`, `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
$ticketcategories_id = 0;
$urgency = 3;
$type = 0;
if (isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']) && isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification'])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification']);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["ticketcategories_id"])) {
$ticketcategories_id = stripslashes($_SESSION["helpdeskSaved"]["ticketcategories_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["type"])) {
$type = stripslashes($_SESSION["helpdeskSaved"]["type"]);
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre'>";
echo "<tr><th colspan='2'>" . $LANG['job'][11] . " : ";
if (isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td>";
echo "<td>";
Ticket::dropdownUrgency("urgency", $urgency);
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " : </td>";
echo "<td>";
$_REQUEST['value'] = getLoginUserID();
$_REQUEST['field'] = '_users_id_requester_notif';
$_REQUEST['use_notification'] = $use_email_notification;
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td>";
echo "<td>";
Ticket::dropdownMyDevices(getLoginUserID(), $_SESSION["glpiactive_entity"]);
Ticket::dropdownAllDevices("itemtype", $itemtype, $items_id, 0, $_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][17] . " : </td><td>";
Ticket::dropdownType('type', $type);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][36] . " : </td><td>";
Dropdown::show('TicketCategory', array('value' => $ticketcategories_id, 'condition' => '`is_helpdeskvisible`=1'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " : </td>";
echo "<td><input type='text' maxlength='250' size='50' name='name' value='{$title}'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'><textarea name='content' cols='78' rows='14'>{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") : ";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . $LANG['central'][7] . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</td>";
echo "<td><input type='file' name='filename' value='' size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit'>";
echo "</td></tr>";
echo "</table></div></form>";
}
static function showHelpdeskOptions(Entity $entity)
{
global $LANG, $CFG_GLPI;
$ID = $entity->getField('id');
if (!$entity->can($ID, 'r') || !haveRight('entity_helpdesk', 'r')) {
return false;
}
$canedit = haveRight('entity_helpdesk', 'w') && haveAccessToEntity($ID);
// Get data
$entdata = new EntityData();
if (!$entdata->getFromDB($ID)) {
$entdata->getEmpty();
}
echo "<div class='spaced'>";
if ($canedit) {
echo "<form method='post' name=form action='" . getItemTypeFormURL(__CLASS__) . "'>";
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['buttons'][15] . " : </td>";
echo "<td colspan='2'>";
$options = array('value' => $entdata->fields["calendars_id"], 'emptylabel' => $LANG['common'][102]);
if ($ID == 0) {
$options['emptylabel'] = $LANG['sla'][10];
}
Dropdown::show('Calendar', $options);
if ($entdata->fields["calendars_id"] == 0) {
$calendar = new Calendar();
if ($calendar->getFromDB(self::getUsedConfig('calendars_id', $ID))) {
echo " - " . $calendar->getLink();
}
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][28] . " : </td>";
echo "<td colspan='2'>";
$toadd = array();
if ($ID != 0) {
$toadd = array(0 => $LANG['common'][102]);
}
Ticket::dropdownType('tickettype', $entdata->fields["tickettype"], $toadd);
if ($entdata->fields["calendars_id"] == 0) {
$calendar = new Calendar();
if ($calendar->getFromDB(self::getUsedConfig('calendars_id', $ID))) {
echo " - " . $calendar->getLink();
}
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['setup'][52] . " : </td>";
echo "<td colspan='2'>";
$autoassign = array(-1 => $LANG['setup'][731], NO_AUTO_ASSIGN => $LANG['choice'][0], AUTO_ASSIGN_HARDWARE_CATEGORY => $LANG['setup'][51], AUTO_ASSIGN_CATEGORY_HARDWARE => $LANG['setup'][50]);
Dropdown::showFromArray('auto_assign_mode', $autoassign, array('value' => $entdata->fields["auto_assign_mode"]));
echo "</td></tr>";
echo "<tr><th colspan='4'>" . $LANG['entity'][17] . "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][18] . " : </td>";
echo "<td colspan='2'>";
Dropdown::showInteger('autoclose_delay', $entdata->fields['autoclose_delay'], 0, 99, 1, array(-1 => $LANG['setup'][731], -10 => $LANG['setup'][307]));
/*
Alert::dropdownIntegerNever('autoclose_delay', $entdata->fields['autoclose_delay'],
array('max' => 99,
'inherit_global' => 1,
'never_value' => -10,));
*/
echo " " . $LANG['stats'][31] . "</td></tr>";
echo "<tr><th colspan='4'>" . $LANG['entity'][19] . "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][19] . " : </td>";
echo "<td colspan='2'>";
/// no inquest case = rate 0
$typeinquest = array(0 => $LANG['common'][102], 1 => $LANG['satisfaction'][9], 2 => $LANG['satisfaction'][10]);
// No inherit from parent for root entity
if ($entdata->fields['entities_id'] == 0) {
unset($typeinquest[0]);
if ($entdata->fields['inquest_config'] == 0) {
$entdata->fields['inquest_config'] = 1;
}
}
$rand = Dropdown::showFromArray('inquest_config', $typeinquest, $options = array('value' => $entdata->fields['inquest_config']));
echo "</td></tr>\n";
// Do not display for root entity in inherit case
if ($entdata->fields['inquest_config'] == 0 && $entdata->fields['entities_id'] != 0) {
$inquestconfig = self::getUsedConfig('inquest_config', $entdata->fields['entities_id']);
$inquestrate = self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_rate');
echo "<tr><td colspan='4' class='green center'>" . $LANG['common'][102] . " : ";
if ($inquestrate == 0) {
echo $LANG['crontask'][31];
} else {
echo $typeinquest[$inquestconfig];
echo " - " . self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_delay');
echo " " . $LANG['stats'][31] . " - ";
echo $inquestrate . "%";
if ($inquestconfig == 2) {
echo " - " . self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_URL');
}
}
echo "</td></tr>\n";
}
echo "<tr class='tab_bg_1'><td colspan='4'>";
$_REQUEST = array('inquest_config' => $entdata->fields['inquest_config'], 'entities_id' => $ID);
$params = array('inquest_config' => '__VALUE__', 'entities_id' => $ID);
echo "<div id='inquestconfig'>";
include GLPI_ROOT . '/ajax/ticketsatisfaction.php';
echo "</div>\n";
echo "</td></tr>";
if ($canedit) {
echo "<tr>";
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='hidden' name='entities_id' value='{$ID}'>";
if ($entdata->fields["id"]) {
echo "<input type='hidden' name='id' value='" . $entdata->fields["id"] . "'>";
echo "<input type='submit' name='update' value=\"" . $LANG['buttons'][7] . "\"\n class='submit'>";
} else {
echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][7] . "\" class='submit'>";
}
echo "</td></tr>";
echo "</table></form>";
} else {
echo "</table>";
}
echo "</div>";
ajaxUpdateItemOnSelectEvent("dropdown_inquest_config{$rand}", "inquestconfig", $CFG_GLPI["root_doc"] . "/ajax/ticketsatisfaction.php", $params);
}
/**
* @param $options array
**/
function displayActionSelectPattern($options = array())
{
$display = false;
$param['value'] = '';
if (isset($options['value'])) {
$param['value'] = $options['value'];
}
switch ($options["action_type"]) {
//If a regex value is used, then always display an autocompletiontextfield
case "regex_result":
case "append_regex_result":
Html::autocompletionTextField($this, "value", $param);
break;
case 'fromuser':
case 'fromitem':
Dropdown::showYesNo("value", $param['value'], 0);
$display = true;
break;
default:
$actions = Rule::getActionsByType($options["sub_type"]);
if (isset($actions[$options["field"]]['type'])) {
switch ($actions[$options["field"]]['type']) {
case "dropdown":
$table = $actions[$options["field"]]['table'];
$param['name'] = "value";
if (isset($actions[$options["field"]]['condition'])) {
$param['condition'] = $actions[$options["field"]]['condition'];
}
Dropdown::show(getItemTypeForTable($table), $param);
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType('value', $param);
$display = true;
break;
case "dropdown_assign":
$param['name'] = 'value';
$param['right'] = 'own_ticket';
User::dropdown($param);
$display = true;
break;
case "dropdown_users":
$param['name'] = 'value';
$param['right'] = 'all';
User::dropdown($param);
$display = true;
break;
case "dropdown_urgency":
$param['name'] = 'value';
Ticket::dropdownUrgency($param);
$display = true;
break;
case "dropdown_impact":
$param['name'] = 'value';
Ticket::dropdownImpact($param);
$display = true;
break;
case "dropdown_priority":
if ($_POST["action_type"] != 'compute') {
$param['name'] = 'value';
Ticket::dropdownPriority($param);
}
$display = true;
break;
case "dropdown_status":
$param['name'] = 'value';
Ticket::dropdownStatus($param);
$display = true;
break;
case "yesonly":
Dropdown::showYesNo("value", $param['value'], 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo("value", $param['value']);
$display = true;
break;
case "dropdown_management":
$param['name'] = 'value';
$param['management_restrict'] = 2;
$param['withtemplate'] = false;
Dropdown::showGlobalSwitch(0, $param);
$display = true;
break;
case "dropdown_users_validate":
$used = array();
if ($item = getItemForItemtype($options["sub_type"])) {
$rule_data = getAllDatasFromTable('glpi_ruleactions', "`action_type` = 'add_validation'\n AND `field` = 'users_id_validate'\n AND `" . $item->getRuleIdField() . "`\n = '" . $options[$item->getRuleIdField()] . "'");
foreach ($rule_data as $data) {
$used[] = $data['value'];
}
}
$param['name'] = 'value';
$param['right'] = array('validate_incident', 'validate_request');
$param['used'] = $used;
User::dropdown($param);
$display = true;
break;
case "dropdown_groups_validate":
$used = array();
if ($item = getItemForItemtype($options["sub_type"])) {
$rule_data = getAllDatasFromTable('glpi_ruleactions', "`action_type` = 'add_validation'\n AND `field` = 'groups_id_validate'\n AND `" . $item->getRuleIdField() . "`\n = '" . $options[$item->getRuleIdField()] . "'");
foreach ($rule_data as $data) {
$used[] = $data['value'];
}
}
$condition = "(SELECT count(`users_id`)\n FROM `glpi_groups_users`\n WHERE `groups_id` = `glpi_groups`.`id`)";
$param['name'] = 'value';
$param['condition'] = $condition;
$param['right'] = array('validate_incident', 'validate_request');
$param['used'] = $used;
Group::dropdown($param);
$display = true;
break;
case "dropdown_validation_percent":
$ticket = new Ticket();
echo $ticket->getValueToSelect('validation_percent', 'value', $param['value']);
$display = true;
break;
default:
if ($rule = getItemForItemtype($options["sub_type"])) {
$display = $rule->displayAdditionalRuleAction($actions[$options["field"]], $param['value']);
}
break;
}
}
if (!$display) {
Html::autocompletionTextField($this, "value", $param);
}
}
}
function showTicketTemplate($items_id)
{
global $CFG_GLPI;
$ticketTemplate = new TicketTemplate();
echo "<form method='post' name='form_addquestion' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
echo "<table class='tab_cadre' width='700'>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Ticket template') . " :</td>";
echo "<td>";
$a_used = array();
Dropdown::show("TicketTemplate", array("name" => "tickettemplates_id", "used" => $a_used));
echo "</td>";
echo "<td>" . __('Type') . " :</td>";
echo "<td>";
Ticket::dropdownType("type");
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Simplified interface') . " :</td>";
echo "<td>";
Dropdown::showYesNo("is_helpdesk");
echo "</td>";
echo "<td>" . __('Standard interface') . " :</td>";
echo "<td>";
Dropdown::showYesNo("is_central");
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td class='tab_bg_2 top' colspan='4'>";
echo "<input type='hidden' name='plugin_surveyticket_surveys_id' value='" . $items_id . "'>";
echo "<div class='center'>";
echo "<input type='submit' name='add' value=\"" . __('Add') . "\" class='submit'>";
echo "</div></td></tr>";
echo "</table>";
Html::closeForm();
// list templates
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<th>";
echo __('Ticket template');
echo "</th>";
echo "<th>";
echo __('Type');
echo "</th>";
echo "<th>";
echo __('Simplified interface');
echo "</th>";
echo "<th>";
echo __('Standard interface');
echo "</th>";
echo "<th>";
echo "</th>";
echo "</tr>";
$_tickettempaltes = $this->find("`plugin_surveyticket_surveys_id`='" . $items_id . "'");
foreach ($_tickettempaltes as $data) {
echo "<tr class='tab_bg_1'>";
echo "<td>";
$ticketTemplate->getFromDB($data['tickettemplates_id']);
echo $ticketTemplate->getLink(1);
echo "</td>";
echo "<td>";
echo Ticket::getTicketTypeName($data['type']);
echo "</td>";
echo "<td>";
echo Dropdown::getYesNo($data['is_helpdesk']);
echo "</td>";
echo "<td>";
echo Dropdown::getYesNo($data['is_central']);
echo "</td>";
echo "<td align='center'>";
echo "<form method='post' name='form_delettickettemplate' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
echo "<input type='hidden' name='id' value='" . $data['id'] . "'>";
echo "<input type='submit' name='delete' value=\"" . _sx('button', 'Delete permanently') . "\" class='submit'>";
Html::closeForm();
echo "</td>";
echo "</tr>";
}
echo "</table>";
}
/**
* @param $options array
**/
function displayActionSelectPattern($options = array())
{
$display = false;
switch ($_POST["action_type"]) {
//If a regex value is used, then always display an autocompletiontextfield
case "regex_result":
case "append_regex_result":
Html::autocompletionTextField($this, "value");
break;
case 'fromuser':
case 'fromitem':
Dropdown::showYesNo("value", 0, 0);
$display = true;
break;
default:
$actions = Rule::getActionsByType($options["sub_type"]);
if (isset($actions[$options["field"]]['type'])) {
switch ($actions[$options["field"]]['type']) {
case "dropdown":
$table = $actions[$options["field"]]['table'];
$param = array('name' => "value");
if (isset($actions[$options["field"]]['condition'])) {
$param['condition'] = $actions[$options["field"]]['condition'];
}
Dropdown::show(getItemTypeForTable($table), $param);
$display = true;
break;
case "dropdown_tickettype":
Ticket::dropdownType('value');
$display = true;
break;
case "dropdown_assign":
User::dropdown(array('name' => 'value', 'right' => 'own_ticket'));
$display = true;
break;
case "dropdown_users":
User::dropdown(array('name' => 'value', 'right' => 'all'));
$display = true;
break;
case "dropdown_urgency":
Ticket::dropdownUrgency(array('name' => 'value'));
$display = true;
break;
case "dropdown_impact":
Ticket::dropdownImpact(array('name' => 'value'));
$display = true;
break;
case "dropdown_priority":
if ($_POST["action_type"] != 'compute') {
Ticket::dropdownPriority(array('name' => 'value'));
}
$display = true;
break;
case "dropdown_status":
Ticket::dropdownStatus(array('name' => "value"));
$display = true;
break;
case "yesonly":
Dropdown::showYesNo("value", 0, 0);
$display = true;
break;
case "yesno":
Dropdown::showYesNo("value");
$display = true;
break;
case "dropdown_management":
Dropdown::showGlobalSwitch(0, array('name' => 'value', 'management_restrict' => 2, 'withtemplate' => false));
$display = true;
break;
case "dropdown_users_validate":
User::dropdown(array('name' => "value", 'right' => array('validate_incident', 'validate_request')));
$display = true;
break;
default:
if ($rule = getItemForItemtype($options["sub_type"])) {
$display = $rule->displayAdditionalRuleAction($actions[$options["field"]]);
}
break;
}
}
if (!$display) {
Html::autocompletionTextField($this, "value");
}
}
}
// // User::dropdown(array('name' => $inputname,
// // 'value' => $_REQUEST['value'],
// // 'right' => 'own_ticket'));
// // $display = true;
// // break;
// }
// }
if (!$display && isset($searchopt['field'])) {
// Specific cases
switch ($searchopt['table'] . "." . $searchopt['field']) {
case "glpi_tickets.status":
Ticket::dropdownStatus($inputname, $_REQUEST['value'], 1);
$display = true;
break;
case "glpi_tickets.type":
Ticket::dropdownType($inputname, $_REQUEST['value']);
$display = true;
break;
case "glpi_tickets.priority":
Ticket::dropdownPriority($inputname, $_REQUEST['value'], true, true);
$display = true;
break;
case "glpi_tickets.impact":
Ticket::dropdownImpact($inputname, $_REQUEST['value'], true);
$display = true;
break;
case "glpi_tickets.urgency":
Ticket::dropdownUrgency($inputname, $_REQUEST['value'], true);
$display = true;
break;
case "glpi_tickets.global_validation":
case "glpi_contracts.duration":
case "glpi_contracts.notice":
Dropdown::showInteger($search["field"], 0, 0, 120);
echo " " . $LANG['financial'][57];
break;
case "glpi_softwarelicenses.number":
Dropdown::showInteger($search["linkfield"], 0, 1, 1000, 1, array(-1 => $LANG['software'][4]));
break;
case "glpi_contracts.alert":
Contract::dropdownAlert($search["linkfield"], 0);
break;
case "glpi_tickets.status":
Ticket::dropdownStatus($search["linkfield"]);
break;
case "glpi_tickets.type":
Ticket::dropdownType($search["linkfield"]);
break;
case "glpi_tickets.priority":
Ticket::dropdownPriority($search["linkfield"]);
break;
case "glpi_tickets.impact":
Ticket::dropdownImpact($search["linkfield"]);
break;
case "glpi_tickets.urgency":
Ticket::dropdownUrgency($search["linkfield"]);
break;
case "glpi_tickets.global_validation":
TicketValidation::dropdownStatus($search["linkfield"]);
break;
default:
// Specific plugin Type case
/**
*
*
* @param $items_id integer ID
*
* @param $host_id integer associated host ID
* @param $options array
*
*@return bool true if form is ok
*
**/
function showForm($items_id = -1, $options = array())
{
global $DB, $CFG_GLPI;
$host_id = -1;
if (isset($_GET['host_id'])) {
$host_id = $_GET['host_id'];
}
if ($host_id == -1 && $items_id == -1) {
return false;
}
$createDowntime = false;
$pmHost = new PluginMonitoringHost();
if ($host_id != -1) {
$pmHost->getFromDB($host_id);
if ($pmHost->isInScheduledDowntime()) {
// If host already in scheduled downtime, show current downtime ...
$pmDowntime = new PluginMonitoringDowntime();
$pmDowntime->getFromDBByQuery("WHERE `" . $pmDowntime->getTable() . "`.`plugin_monitoring_hosts_id` = '" . $host_id . "' LIMIT 1");
$items_id = $pmDowntime->getID();
$this->getFromDB($items_id);
} else {
// .. else create new downtime
$createDowntime = true;
$this->getEmpty();
$this->setDefaultContent($host_id);
}
} else {
$this->getFromDB($items_id);
}
// Now ...
$nowDate = date('Y-m-d');
$nowTime = date('H:i:s');
$this->showFormHeader(array('colspan' => '4'));
$this->isExpired();
$pmHost = new PluginMonitoringHost();
$pmHost->getFromDB($this->fields["plugin_monitoring_hosts_id"]);
$itemtype = $pmHost->getField("itemtype");
$item = new $itemtype();
$item->getFromDB($pmHost->getField("items_id"));
echo "<tr class='tab_bg_1'>";
echo "<td>" . $item->getTypeName() . "</td>";
echo "<td>";
echo "<input type='hidden' name='plugin_monitoring_hosts_id' value='" . $this->fields['plugin_monitoring_hosts_id'] . "' />";
echo $item->getLink() . " " . $pmHost->getComments();
echo "</td>";
echo "<td></td>";
echo "<td></td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Start time', 'monitoring') . "</td>";
echo "<td>";
$date = $this->fields["start_time"];
Html::showDateTimeField("start_time", array('value' => $date, 'timestep' => 10, 'maybeempty' => false, 'canedit' => $createDowntime, 'mindate' => $nowDate, 'mintime' => $nowTime));
echo "</td>";
echo "<td>" . __('Flexible ?', 'monitoring') . "</td>";
echo "<td>";
if ($createDowntime) {
Dropdown::showYesNo('flexible', $this->fields['flexible']);
} else {
echo Dropdown::getYesNo($this->fields['flexible']);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('End time', 'monitoring') . "</td>";
echo "<td>";
$date = $this->fields["end_time"];
Html::showDateTimeField("end_time", array('value' => $date, 'timestep' => 10, 'maybeempty' => false, 'canedit' => $createDowntime, 'mindate' => $nowDate, 'mintime' => $nowTime));
echo "</td>";
echo "<td>" . __('Duration', 'monitoring') . "</td>";
echo "<td>";
if ($createDowntime) {
Dropdown::showNumber("duration", array('value' => $this->fields['duration'], 'min' => 1, 'max' => 300));
} else {
echo $this->fields['duration'];
}
$a_duration_type = array();
$a_duration_type['seconds'] = __('Second(s)', 'monitoring');
$a_duration_type['minutes'] = __('Minute(s)', 'monitoring');
$a_duration_type['hours'] = __('Hour(s)', 'monitoring');
$a_duration_type['days'] = __('Day(s)', 'monitoring');
if ($createDowntime) {
Dropdown::showFromArray("duration_type", $a_duration_type, array('value' => $this->fields['duration_type']));
} else {
echo " " . $this->fields['duration_type'];
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Comment', 'monitoring') . "</td>";
echo "<td >";
if ($createDowntime) {
echo "<textarea cols='80' rows='4' name='comment' >" . $this->fields['comment'] . "</textarea>";
} else {
echo "<textarea cols='80' rows='4' name='comment' readonly='1' disabled='1' >" . $this->fields['comment'] . "</textarea>";
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('User', 'monitoring') . "</td>";
echo "<td>";
echo "<input type='hidden' name='users_id' value='" . $this->fields['users_id'] . "' />";
echo $this->getUsername();
echo "</td>";
echo "<td>" . __('Expired ?', 'monitoring') . "</td>";
echo "<td>";
echo Dropdown::getYesNo($this->fields['expired']);
echo "</td>";
echo "</tr>";
if (Ticket::canView()) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4'> </td>";
echo "</tr>";
if ($this->isAssociatedTicket()) {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('Downtime associated ticket', 'monitoring') . "</td>";
echo "</tr>";
// Find ticket in DB ...
$track = new Ticket();
$track->getFromDB($this->getField("tickets_id"));
// Display ticket id, name and tracking ...
$bgcolor = $_SESSION["glpipriority_" . $track->fields["priority"]];
echo "<tr class='tab_bg_2'>";
echo "<td class='center' bgcolor='{$bgcolor}'>" . sprintf(__('%1$s: %2$s'), __('ID'), $track->fields["id"]) . "</td>";
echo "<td class='center'>";
$showprivate = Session::haveRight("show_full_ticket", 1);
$link = "<a id='ticket" . $track->fields["id"] . "' href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $track->fields["id"];
$link .= "'>";
$link .= "<span class='b'>" . $track->getNameID() . "</span></a>";
$link = sprintf(__('%1$s (%2$s)'), $link, sprintf(__('%1$s - %2$s'), $track->numberOfFollowups($showprivate), $track->numberOfTasks($showprivate)));
$link = printf(__('%1$s %2$s'), $link, Html::showToolTip($track->fields['content'], array('applyto' => 'ticket' . $track->fields["id"], 'display' => false)));
echo "</td>";
echo "</tr>";
} else {
if ($createDowntime && Ticket::canCreate()) {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('Associated ticket (no declared category implies no ticket created):', 'monitoring') . "</td>";
echo "</tr>";
echo "<input type='hidden' name='redirect' value='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php' />";
echo "<input type='hidden' name='itemtype' value='" . $pmHost->getField("itemtype") . "' />";
echo "<input type='hidden' name='items_id' value='" . $pmHost->getField("items_id") . "' />";
echo '<input type="hidden" name="entities_id" value="' . $item->fields['entities_id'] . '" />';
$item = new $itemtype();
$item->getFromDB($pmHost->getField("items_id"));
echo "<input type='hidden' name='locations_id' value='" . $item->getField("locations_id") . "' />";
/*
// Find SLA ...
$sla = new Sla();
$slas = current($sla->find("`name` LIKE '%proactive%' LIMIT 1"));
$sla_id = isset($slas['id']) ? $slas['id'] : 0;
echo "<tr class='tab_bg_3'>";
echo "<td>".__('Ticket SLA:', 'monitoring')."</td>";
echo "<td colspan='3'>";
Sla::dropdown(array('value' => $sla_id));
echo "</td>";
echo "</tr>";
*/
// Ticket type ...
echo "<tr class='tab_bg_3'>";
echo "<td>" . __('Ticket type:', 'monitoring') . "</td>";
echo "<td colspan='3'>";
Ticket::dropdownType("type", array('value' => Ticket::INCIDENT_TYPE));
echo "</td>";
echo "</tr>";
// Find category ...
$category = new ITILCategory();
$categories = current($category->find("`name` LIKE '%incident%' LIMIT 1"));
$category_id = isset($categories['id']) ? $categories['id'] : 0;
/*
echo "
<script>
function changeCategory() {
alert(document.getElementById('dropdown_itilcategories_idcategory'));
alert($('#dropdown_itilcategories_idcategory').val());
}
</script>
";
*/
echo "<tr class='tab_bg_3'>";
echo "<td>" . __('Ticket category:', 'monitoring') . "</td>";
echo "<td colspan='3'>";
ITILCategory::dropdown(array('value' => $category_id));
/*
ITILCategory::dropdown(array(
'value' => $category_id,
'rand' => 'category',
'on_change' => 'changeCategory();'
));
*/
echo "</td>";
echo "</tr>";
} else {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('No associated ticket for this downtime', 'monitoring') . "</td>";
echo "</tr>";
}
}
}
$this->showFormButtons(array('canedit' => $createDowntime));
return true;
}
