static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $ticket)
{
global $CFG_GLPI, $DB;
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . __('Approvals for the ticket') . "</b>");
if (!Session::haveRight('validate_request', 1) && !Session::haveRight('validate_incident', 1) && !Session::haveRight('create_incident_validation', 1) && !Session::haveRight('create_request_validation', 1)) {
return false;
}
$ID = $ticket->getField('id');
$query = "SELECT *\n FROM `glpi_ticketvalidations`\n WHERE `tickets_id` = '" . $ticket->getField('id') . "'\n ORDER BY submission_date DESC";
$result = $DB->query($query);
$number = $DB->numrows($result);
if ($number) {
$pdf->setColumnsSize(20, 19, 21, 19, 21);
$pdf->displayTitle(_x('item', 'State'), __('Request date'), __('Approval requester'), __('Approval date'), __('Approver'));
while ($row = $DB->fetch_assoc($result)) {
$pdf->setColumnsSize(20, 19, 21, 19, 21);
$pdf->displayLine(TicketValidation::getStatus($row['status']), Html::convDateTime($row["submission_date"]), getUserName($row["users_id"]), Html::convDateTime($row["validation_date"]), getUserName($row["users_id_validate"]));
$tmp = trim($row["comment_submission"]);
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Request comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
if ($row["validation_date"]) {
$tmp = trim($row["comment_validation"]);
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
}
}
} else {
$pdf->displayLine(__('No item found'));
}
$pdf->displaySpace();
}
function createGroup(Ticket $ticket, $date, $groups_id, $type)
{
$calendar = new Calendar();
if ($type == 'new') {
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$begin = $calendar->getActiveTimeBetween($ticket->fields['date'], $date);
} else {
// cas 24/24 - 7/7
$begin = strtotime($date) - strtotime($ticket->fields['date']);
}
$this->add(array('tickets_id' => $ticket->getField("id"), 'date' => $date, 'groups_id' => $groups_id, 'begin' => $begin));
} else {
if ($type == 'delete') {
$a_dbentry = $this->find("`tickets_id`='" . $ticket->getField("id") . "'\n AND `groups_id`='" . $groups_id . "'\n AND `delay` IS NULL", "", 1);
if (count($a_dbentry) == 1) {
$input = current($a_dbentry);
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$input['delay'] = $calendar->getActiveTimeBetween($input['date'], $date);
} else {
// cas 24/24 - 7/7
$input['delay'] = strtotime($date) - strtotime($input['date']);
}
$this->update($input);
}
}
}
}
static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $job)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
//////////////followups///////////
$query = "SELECT *\n FROM `glpi_ticketcosts`\n WHERE `tickets_id` = '{$ID}'\n ORDER BY `begin_date`";
$result = $DB->query($query);
if (!$DB->numrows($result)) {
$pdf->setColumnsSize(100);
$pdf->displayLine(__('No ticket cost for this ticket', 'pdf'));
} else {
$pdf->setColumnsSize(60, 20, 20);
$pdf->displayTitle("<b>" . TicketCost::getTypeName($DB->numrows($result)), __('Ticket duration'), CommonITILObject::getActionTime($job->fields['actiontime']) . "</b>");
$pdf->setColumnsSize(20, 10, 10, 10, 10, 10, 10, 10, 10);
$pdf->setColumnsAlign('center', 'center', 'center', 'left', 'right', 'right', 'right', 'right', 'right');
$pdf->displayTitle("<b><i>" . __('Name') . "</i></b>", "<b><i>" . __('Begin date') . "</i></b>", "<b><i>" . __('End date') . "</i></b>", "<b><i>" . __('Budget') . "</i></b>", "<b><i>" . __('Duration') . "</i></b>", "<b><i>" . __('Time cost') . "</i></b>", "<b><i>" . __('Fixed cost') . "</i></b>", "<b><i>" . __('Material cost') . "</i></b>", "<b><i>" . __('Total cost') . "</i></b>");
while ($data = $DB->fetch_array($result)) {
$cost = TicketCost::computeTotalCost($data['actiontime'], $data['cost_time'], $data['cost_fixed'], $data['cost_material']);
$pdf->displayLine($data['name'], Html::convDate($data['begin_date']), Html::convDate($data['end_date']), Dropdown::getDropdownName('glpi_budgets', $data['budgets_id']), CommonITILObject::getActionTime($data['actiontime']), Html::formatNumber($data['cost_time']), Html::formatNumber($data['cost_fixed']), Html::formatNumber($data['cost_material']), Html::formatNumber($cost));
$total_time += $data['actiontime'];
$total_costtime += $data['actiontime'] * $data['cost_time'] / HOUR_TIMESTAMP;
$total_fixed += $data['cost_fixed'];
$total_material += $data['cost_material'];
$total += $cost;
}
$pdf->setColumnsSize(50, 10, 10, 10, 10, 10);
$pdf->setColumnsAlign('right', 'right', 'right', 'right', 'right', 'right');
$pdf->displayLine('<b>' . __('Total'), CommonITILObject::getActionTime($total_time), Html::formatNumber($total_costtime), Html::formatNumber($total_fixed), Html::formatNumber($total_material), Html::formatNumber($total));
}
$pdf->displaySpace();
}
static function plugin_vip_item_delete(Ticket $ticket)
{
global $DB;
$ticketid = $ticket->getField('id');
$delticketquery = "DELETE FROM glpi_plugin_vip_tickets\n\t\t\t\t\t\t\t\t WHERE id = " . $ticketid;
$delvipticket = $DB->query($delticketquery);
}
static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $job, $private)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
//////////////Tasks///////////
$RESTRICT = "";
if (!$private) {
// Don't show private'
$RESTRICT = " AND `is_private` = '0' ";
} else {
if (!Session::haveRight("show_full_ticket", "1")) {
// No right, only show connected user private one
$RESTRICT = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
}
}
$query = "SELECT *\n FROM `glpi_tickettasks`\n WHERE `tickets_id` = '{$ID}'\n {$RESTRICT}\n ORDER BY `date` DESC";
$result = $DB->query($query);
if (!$DB->numrows($result)) {
$pdf->setColumnsSize(100);
$pdf->displayLine(__('No task found.'));
} else {
$pdf->displayTitle("<b>" . TicketTask::getTypeName($DB->numrows($result) . "</b>"));
$pdf->setColumnsSize(20, 20, 20, 20, 20);
$pdf->displayTitle("<b><i>" . __('Type') . "</i></b>", "<b><i>" . __('Date') . "</i></b>", "<b><i>" . __('Duration') . "</i></b>", "<b><i>" . __('Writer') . "</i></b>", "<b><i>" . __('Planning') . "</i></b>");
while ($data = $DB->fetch_array($result)) {
$actiontime = Html::timestampToString($data['actiontime'], false);
$planification = '';
if (empty($data['begin'])) {
if (isset($data["state"])) {
$planification = Planning::getState($data["state"]) . "<br>";
}
$planification .= _e('None');
} else {
if (isset($data["state"])) {
$planification = sprintf(__('%1$s: %2$s'), _x('item', 'State'), Planning::getState($data["state"]));
}
$planificiation = sprintf(__('%1$s - %2$s'), $planification, Html::convDateTime($data["begin"]) . " -> " . Html::convDateTime($data["end"]));
$planificiation = sprintf(__('%1$s - %2$s'), $planification, sprintf(__('%1$s %2$s'), __('By'), getUserName($data["users_id_tech"])));
}
if ($data['taskcategories_id']) {
$lib = Dropdown::getDropdownName('glpi_taskcategories', $data['taskcategories_id']);
} else {
$lib = '';
}
if ($data['is_private']) {
$lib = sprintf(__('%1$s (%2$s)'), $lib, __('Private'));
}
toolbox::logdebug("lib", $data);
$pdf->displayLine(Html::clean($lib), Html::convDateTime($data["date"]), Html::timestampToString($data["actiontime"], 0), Html::clean(getUserName($data["users_id"])), Html::clean($planification), 1);
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Description') . "</i></b>", Html::clean($data["content"]), 1));
}
}
$pdf->displaySpace();
}
static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $job, $private)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
//////////////followups///////////
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . __('Ticket followup') . "</b>");
$RESTRICT = "";
if (!$private) {
// Don't show private'
$RESTRICT = " AND `is_private` = '0' ";
} else {
if (!Session::haveRight("show_full_ticket", "1")) {
// No right, only show connected user private one
$RESTRICT = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
}
}
$query = "SELECT *\n FROM `glpi_ticketfollowups`\n WHERE `tickets_id` = '{$ID}'\n {$RESTRICT}\n ORDER BY `date` DESC";
$result = $DB->query($query);
if (!$DB->numrows($result)) {
$pdf->displayLine(__('No followup for this ticket.'));
} else {
while ($data = $DB->fetch_array($result)) {
$pdf->setColumnsSize(44, 14, 42);
$pdf->displayTitle("<b><i>" . __('Source of followup') . "</i></b>", "<b><i>" . __('Date') . "</i></b>", "<b><i>" . __('Requester') . "</i></b>");
// Author
if ($data['requesttypes_id']) {
$lib = Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']);
} else {
$lib = '';
}
if ($data['is_private']) {
$lib = sprintf(__('%1$s (%2$s)'), $lib, __('Private'));
}
$pdf->displayLine(Html::clean($lib), Html::convDateTime($data["date"]), Html::clean(getUserName($data["users_id"])));
$pdf->displayText('<b><i>' . sprintf(__('%1$s: %2$s'), __('Comments') . '</i></b>', $data["content"]));
}
}
$pdf->displaySpace();
}
/**
* Show problems for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!Session::haveRight("show_all_problem", 1) || !$ticket->can($ID, 'r')) {
// if (!$ticket->can($ID,'r')) {
return false;
}
$canedit = $ticket->can($ID, 'w');
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_problems_tickets`.`id` AS linkID,\n `glpi_problems`.*\n FROM `glpi_problems_tickets`\n LEFT JOIN `glpi_problems`\n ON (`glpi_problems_tickets`.`problems_id` = `glpi_problems`.`id`)\n WHERE `glpi_problems_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_problems`.`name`";
$result = $DB->query($query);
$problems = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$problems[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='problemticket_form{$rand}' id='problemticket_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a problem') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
$condition = "`glpi_problems`.`status` NOT IN ('" . implode("', '", array_merge(Problem::getSolvedStatusArray(), Problem::getClosedStatusArray())) . "')";
Problem::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID(), 'condition' => $condition));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Problem') . "?tickets_id={$ID}'>";
_e('Create a problem from this ticket');
echo "</a>";
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows);
Html::showMassiveActions(__CLASS__, $massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='11'>" . Problem::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Problem::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Problem', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
$i = 0;
foreach ($problems as $data) {
Session::addToNavigateListItems('Problem', $data["id"]);
Problem::showShort($data['id'], Search::HTML_OUTPUT, $i, $data['linkID']);
$i++;
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions(__CLASS__, $massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Assign and actor in a ticket for an authenticated user
*
* @param $params array of options (ticket, id2name)
* @param $protocol the communication protocol used
*
* @return array of hashtable as glpi.getTicket
**/
static function methodsetTicketAssign($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('ticket' => 'integer,mandatory', 'user' => 'integer,optional', 'supplier' => 'integer,optional', 'group' => 'integer,optional', 'user_email' => 'string,optional', 'use_email_notification' => 'bool,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
if (!Session::haveRight("assign_ticket", "1")) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if (!isset($params['user']) && !isset($params['group']) && !isset($params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'user or group or supplier');
}
$ticket = new Ticket();
if (!isset($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
}
if (!is_numeric($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket=' . $params['ticket']);
}
if (!$ticket->can($params['ticket'], 'r')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
}
if (!$ticket->getFromDB($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'ticket');
}
$ticket_user = new Ticket_User();
$user = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
// technician : optionnal, default = none
if (isset($params['user'])) {
if (!is_numeric($params['user'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
$user['users_id'] = $params['user'];
if ($ticket->getFromDB($params['ticket'])) {
$entity = $ticket->getField('entities_id');
}
if (!$ticket_user->can(-1, 'w', $user) || !self::checkUserRights($params['user'], "own_ticket", 1, $entity)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isUser(CommonITILActor::ASSIGN, $user['users_id'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'User already assign for this ticket');
}
if (isset($params['user_email'])) {
if (!NotificationMail::isUserAddressValid($params['user_email'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user_email');
}
$user['alternative_email'] = $params['user_email'];
$user['use_notification'] = 1;
} else {
if (isset($params['use_email_notification']) && $params['use_email_notification']) {
$user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 1);
} else {
if (isset($params['use_email_notification']) && !$params['use_email_notification']) {
$user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 0);
}
}
}
if (!$ticket_user->add($user)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'user not assign');
}
}
// group (technicians group) : optionnal, default = none
$group_ticket = new Group_Ticket();
$group = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
if (isset($params['group'])) {
if (!is_numeric($params['group'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
$group['groups_id'] = $params['group'];
if (!$group_ticket->can(-1, 'w', $group)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isGroup(CommonITILActor::ASSIGN, $params['group'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Group already assign for this ticket');
}
if (!$group_ticket->add($group)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'group not assign');
}
}
// supplier to assign : optionnal, default = none
$supplier_ticket = new Supplier_Ticket();
$supplier = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
if (isset($params['supplier'])) {
if (!is_numeric($params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'supplier');
}
$supplier['suppliers_id'] = $params['supplier'];
if (!$supplier_ticket->can(-1, 'w', $supplier)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isSupplier(CommonITILActor::ASSIGN, $params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Supplier already assign for this ticket');
}
if (!$supplier_ticket->add($supplier)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'supplier not assign');
}
}
return self::methodGetTicket(array('ticket' => $params['ticket']), $protocol);
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
}
/**
* Print the wainting ticket form
*
* @param $ID integer ID of the item
* @param $options array
* - target filename : where to go when done.
* - withtemplate boolean : template or basic item
*
* @return Nothing (display)
* */
function showForm($ID, $options = array())
{
global $CFG_GLPI;
// validation des droits
if (!$this->canview()) {
return false;
}
$ticket = new Ticket();
if ($ID > 0) {
if (!$ticket->getFromDB($ID)) {
$ticket->getEmpty();
}
} else {
// Create item
$ticket->getEmpty();
}
// If values are saved in session we retrieve it
if (isset($_SESSION['glpi_plugin_moreticket_close'])) {
foreach ($_SESSION['glpi_plugin_moreticket_close'] as $key => $value) {
$ticket->fields[$key] = str_replace(array('\\r\\n', '\\r', '\\n'), '', $value);
}
}
unset($_SESSION['glpi_plugin_moreticket_close']);
echo "<div class='spaced' id='moreticket_close_ticket'>";
echo "</br>";
echo "<table class='moreticket_close_ticket' id='cl_menu'>";
echo "<tr><td>";
echo _n('Solution template', 'Solution templates', 1) . " : ";
$rand_template = mt_rand();
$rand_type = 0;
$rand_text = mt_rand();
$rand_type = mt_rand();
SolutionTemplate::dropdown(array('value' => 0, 'entity' => $ticket->getEntityID(), 'rand' => $rand_template, 'toupdate' => array('value_fieldname' => 'value', 'to_update' => 'solution' . $rand_text, 'url' => $CFG_GLPI["root_doc"] . "/ajax/solution.php", 'moreparams' => array('type_id' => 'dropdown_solutiontypes_id' . $rand_type))));
echo "</td></tr>";
echo "<tr><td>";
echo _n('Solution type', 'Solution types', 1);
$config = new PluginMoreticketConfig();
if ($config->mandatorySolutionType() == true) {
echo " : <span class='red'>*</span> ";
}
Dropdown::show('SolutionType', array('value' => $ticket->getField('solutiontypes_id'), 'rand' => $rand_type, 'entity' => $ticket->getEntityID()));
echo "</td></tr>";
echo "<tr><td>";
echo __('Solution description', 'moreticket') . " : <span class='red'>*</span> ";
$rand = mt_rand();
Html::initEditorSystem("solution" . $rand);
echo "<div id='solution{$rand_text}'>";
echo "<textarea id='solution{$rand}' name='solution' rows='3'>" . stripslashes($ticket->fields['solution']) . "</textarea></div>";
echo "</td></tr>";
echo "</table>";
echo "</div>";
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
// Specific datas
$datas['##change.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $item->getField("id") . "_ChangeValidation\$1");
$datas['##change.globalvalidation##'] = ChangeValidation::getStatus($item->getField('global_validation'));
// $datas["##problem.impacts##"] = $item->getField('impactcontent');
// $datas["##problem.causes##"] = $item->getField('causecontent');
// $datas["##problem.symptoms##"] = $item->getField('symptomcontent');
// Complex mode
if (!$simple) {
$restrict = "`changes_id`='" . $item->getField('id') . "'";
$tickets = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['tickets'] = array();
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##ticket.id##'] = $data['tickets_id'];
$tmp['##ticket.date##'] = $ticket->getField('date');
$tmp['##ticket.title##'] = $ticket->getField('name');
$tmp['##ticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Ticket_" . $data['tickets_id']);
$tmp['##ticket.content##'] = $ticket->getField('content');
$datas['tickets'][] = $tmp;
}
}
}
$datas['##change.numberoftickets##'] = count($datas['tickets']);
$restrict = "`changes_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_changes_problems', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##change.numberofproblems##'] = count($datas['problems']);
$restrict = "`changes_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_changes_items', $restrict);
$datas['items'] = array();
if (count($items)) {
foreach ($items as $data) {
if ($item2 = getItemForItemtype($data['itemtype'])) {
if ($item2->getFromDB($data['items_id'])) {
$tmp = array();
$tmp['##item.itemtype##'] = $item2->getTypeName();
$tmp['##item.name##'] = $item2->getField('name');
$tmp['##item.serial##'] = $item2->getField('serial');
$tmp['##item.otherserial##'] = $item2->getField('otherserial');
$tmp['##item.contact##'] = $item2->getField('contact');
$tmp['##item.contactnum##'] = $item2->getField('contactnum');
$tmp['##item.location##'] = '';
$tmp['##item.user##'] = '';
$tmp['##item.group##'] = '';
$tmp['##item.model##'] = '';
//Object location
if ($item2->getField('locations_id') != NOT_AVAILABLE) {
$tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item2->getField('locations_id'));
}
//Object user
if ($item2->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($item2->getField('users_id'))) {
$tmp['##item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($item2->getField('groups_id')) {
$tmp['##item.group##'] = Dropdown::getDropdownName('glpi_groups', $item2->getField('groups_id'));
}
$modeltable = getSingular($item2->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($item2->isField($modelfield)) {
$tmp['##item.model##'] = $item2->getField($modelfield);
}
$datas['items'][] = $tmp;
}
}
}
}
$datas['##change.numberofitems##'] = count($datas['items']);
//Validation infos
$restrict = "`changes_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_changevalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_changevalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
}
return $datas;
}
function showForm($ID, $options = array())
{
global $CFG_GLPI, $DB;
if (!static::canView()) {
return false;
}
// In percent
$colsize1 = '13';
$colsize2 = '37';
$default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_SESSION['glpiactive_entity'], '', 1);
// Set default options
if (!$ID) {
$values = array('_users_id_requester' => Session::getLoginUserID(), '_users_id_requester_notif' => array('use_notification' => $default_use_notif, 'alternative_email' => ''), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => $default_use_notif, 'alternative_email' => ''), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => $default_use_notif, 'alternative_email' => ''), '_suppliers_id_assign_notif' => array('use_notification' => $default_use_notif, 'alternative_email' => ''), '_groups_id_observer' => 0, '_suppliers_id_assign' => 0, 'priority' => 3, 'urgency' => 3, 'impact' => 3, 'content' => '', 'entities_id' => $_SESSION['glpiactive_entity'], 'name' => '', 'itilcategories_id' => 0);
foreach ($values as $key => $val) {
if (!isset($options[$key])) {
$options[$key] = $val;
}
}
if (isset($options['tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($options['tickets_id'])) {
$options['content'] = $ticket->getField('content');
$options['name'] = $ticket->getField('name');
$options['impact'] = $ticket->getField('impact');
$options['urgency'] = $ticket->getField('urgency');
$options['priority'] = $ticket->getField('priority');
$options['itilcategories_id'] = $ticket->getField('itilcategories_id');
$options['due_date'] = $ticket->getField('due_date');
}
}
if (isset($options['problems_id'])) {
$problem = new Problem();
if ($problem->getFromDB($options['problems_id'])) {
$options['content'] = $problem->getField('content');
$options['name'] = $problem->getField('name');
$options['impact'] = $problem->getField('impact');
$options['urgency'] = $problem->getField('urgency');
$options['priority'] = $problem->getField('priority');
$options['itilcategories_id'] = $problem->getField('itilcategories_id');
$options['due_date'] = $problem->getField('due_date');
}
}
}
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $options);
}
$showuserlink = 0;
if (User::canView()) {
$showuserlink = 1;
}
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<th class='left' width='{$colsize1}%'>" . __('Opening date') . "</th>";
echo "<td class='left' width='{$colsize2}%'>";
if (isset($options['tickets_id'])) {
echo "<input type='hidden' name='_tickets_id' value='" . $options['tickets_id'] . "'>";
}
if (isset($options['problems_id'])) {
echo "<input type='hidden' name='_problems_id' value='" . $options['problems_id'] . "'>";
}
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Due date') . "</th>";
echo "<td width='{$colsize2}%' class='left'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
Html::showDateTimeField("due_date", array('value' => $this->fields["due_date"], 'timestep' => 1));
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'><th>" . __('By') . "</th><td>";
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
echo "</td>";
echo "<th>" . __('Last update') . "</th>";
echo "<td>" . Html::convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
printf(__('%1$s: %2$s'), __('By'), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td></tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Date of solving') . "</th>";
echo "<td>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th>" . __('Closing date') . "</th>";
echo "<td>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Status') . "</th>";
echo "<td width='{$colsize2}%'>";
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
ChangeValidation::alertValidation($this, 'status');
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Urgency') . "</th>";
echo "<td width='{$colsize2}%'>";
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Category') . "</th>";
echo "<td >";
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"], 'condition' => "`is_change`='1'");
ITILCategory::dropdown($opt);
echo "</td>";
echo "<th>" . __('Impact') . "</th>";
echo "<td>";
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Total duration') . "</th>";
echo "<td>" . parent::getActionTime($this->fields["actiontime"]) . "</td>";
echo "<th class='left'>" . __('Priority') . "</th>";
echo "<td>";
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => 'dropdown_priority' . $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
echo "</td>";
echo "</tr>";
echo "</table>";
$this->showActorsPartForm($ID, $options);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Title') . "</th>";
echo "<td colspan='3'>";
echo "<input type='text' size='90' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Description') . "</th>";
echo "<td colspan='3'>";
$rand = mt_rand();
echo "<textarea id='content{$rand}' name='content' cols='90' rows='6'>" . Html::clean(Html::entity_decode_deep($this->fields["content"])) . "</textarea>";
echo "</td>";
echo "</tr>";
$options['colspan'] = 3;
$this->showFormButtons($options);
return true;
}
/**
* Print the ticket user form for notification
*
* @param $ID integer ID of the item
* @param $options array
*
* @return Nothing (display)
**/
function showForm($ID, $options = array())
{
global $CFG_GLPI, $LANG;
$this->check($ID, 'w');
echo "<br><form method='post' action='" . $CFG_GLPI['root_doc'] . "/front/popup.php'>";
echo "<div class='center'>";
echo "<table class='tab_cadre'>";
echo "<tr class='tab_bg_2'><td>" . $LANG['job'][38] . " :</td>";
echo "<td>";
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields["tickets_id"])) {
echo $ticket->getField('name');
}
echo "</td></tr>";
$user = new User();
$email = "";
if ($user->getFromDB($this->fields["users_id"])) {
$email = $user->getField('email');
}
echo "<tr class='tab_bg_2'><td>" . $LANG['common'][34] . " :</td>";
echo "<td>" . $user->getName() . "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['job'][19] . " :</td>";
echo "<td>";
Dropdown::showYesNo('use_notification', $this->fields['use_notification']);
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['mailing'][118] . " :</td>";
echo "<td>";
if (!empty($email) && NotificationMail::isUserAddressValid($email)) {
echo $email;
} else {
echo "<input type='text' size='40' name='alternative_email' value='" . $this->fields['alternative_email'] . "'>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td class='center' colspan='2'>";
echo "<input type='submit' name='update' value=\"" . $LANG['buttons'][7] . "\" class='submit'>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</td></tr>";
echo "</table></div></form>";
}
/**
* @param $ID
* @param $options array
**/
function showForm($ID, $options = array())
{
global $CFG_GLPI, $DB;
if (!static::canView()) {
return false;
}
// In percent
$colsize1 = '13';
$colsize2 = '37';
// Set default options
if (!$ID) {
$values = array('_users_id_requester' => Session::getLoginUserID(), '_users_id_requester_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_observer' => 0, '_suppliers_id_assign' => 0, 'priority' => 3, 'urgency' => 3, 'impact' => 3, 'content' => '', 'name' => '', 'entities_id' => $_SESSION['glpiactive_entity'], 'itilcategories_id' => 0);
foreach ($values as $key => $val) {
if (!isset($options[$key])) {
$options[$key] = $val;
}
}
if (isset($options['tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($options['tickets_id'])) {
$options['content'] = $ticket->getField('content');
$options['name'] = $ticket->getField('name');
$options['impact'] = $ticket->getField('impact');
$options['urgency'] = $ticket->getField('urgency');
$options['priority'] = $ticket->getField('priority');
$options['itilcategories_id'] = $ticket->getField('itilcategories_id');
}
}
}
$this->initForm($ID, $options);
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
$this->showTabs($options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<th class='left' width='{$colsize1}%'>" . __('Opening date') . "</th>";
echo "<td class='left' width='{$colsize2}%'>";
if (isset($options['tickets_id'])) {
echo "<input type='hidden' name='_tickets_id' value='" . $options['tickets_id'] . "'>";
}
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
Html::showDateTimeFormItem("date", $date, 1, false);
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Due date') . "</th>";
echo "<td width='{$colsize2}%' class='left'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true);
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'><th>" . __('By') . "</th><td>";
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
echo "</td>";
echo "<th>" . __('Last update') . "</th>";
echo "<td>" . Html::convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
printf(__('%1$s: %2$s'), __('By'), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td></tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Date of solving') . "</th>";
echo "<td>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th>" . __('Closing date') . "</th>";
echo "<td>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Status') . "</th>";
echo "<td width='{$colsize2}%'>";
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Urgency') . "</th>";
echo "<td width='{$colsize2}%'>";
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Category') . "</th>";
echo "<td >";
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"], 'condition' => "`is_problem`='1'");
ITILCategory::dropdown($opt);
echo "</td>";
echo "<th>" . __('Impact') . "</th>";
echo "<td>";
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Total duration') . "</th>";
echo "<td>" . parent::getActionTime($this->fields["actiontime"]) . "</td>";
echo "<th class='left'>" . __('Priority') . "</th>";
echo "<td>";
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
echo "</td>";
echo "</tr>";
echo "</table>";
$this->showActorsPartForm($ID, $options);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Title') . "</th>";
echo "<td colspan='3'>";
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 110, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Description') . "</th>";
echo "<td colspan='3'>";
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 110, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th colspan='2' width='" . ($colsize1 + $colsize2) . "%'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
echo "<td colspan='2'></td>";
echo "</tr>";
}
$options['colspan'] = 2;
$this->showFormButtons($options);
$this->addDivForTabs();
return true;
}
static function pdfSolution(PluginPdfSimplePDF $pdf, Ticket $job)
{
global $CFG_GLPI, $DB;
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . __('Solution') . "</b>");
if ($job->fields['solutiontypes_id'] || !empty($job->fields['solution'])) {
if ($job->fields['solutiontypes_id']) {
$title = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $job->getField('solutiontypes_id')));
} else {
$title = __('Solution');
}
$sol = Html::clean(Toolbox::unclean_cross_side_scripting_deep(html_entity_decode($job->getField('solution'), ENT_QUOTES, "UTF-8")));
$pdf->displayText("<b><i>{$title}</i></b> : ", $sol);
} else {
$pdf->displayLine(__('None'));
}
$pdf->displaySpace();
}
/**
* @see NotificationTarget::getDatasForTemplate()
**/
function getDatasForTemplate($event, $options = array())
{
global $CFG_GLPI, $DB;
//----------- Reservation infos -------------- //
$events = $this->getAllEvents();
$item = $this->obj;
$this->datas['##projecttask.action##'] = $events[$event];
$this->datas['##projecttask.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ProjectTask_" . $item->getField("id"));
$this->datas["##projecttask.name##"] = $item->getField('name');
$this->datas["##projecttask.project##"] = Dropdown::getDropdownName('glpi_projects', $item->getField('projects_id'));
$this->datas["##projecttask.projecturl##"] = $this->formatURL($options['additionnaloption']['usertype'], "Project_" . $item->getField("projects_id"));
$this->datas["##projecttask.description##"] = $item->getField('content');
$this->datas["##projecttask.comments##"] = $item->getField('comment');
$this->datas["##projecttask.creationdate##"] = Html::convDateTime($item->getField('date'));
$this->datas["##projecttask.lastupdatedate##"] = Html::convDateTime($item->getField('date_mod'));
$this->datas["##projecttask.percent##"] = Dropdown::getValueWithUnit($item->getField('percent_done'), "%");
$this->datas["##projecttask.planstartdate##"] = Html::convDateTime($item->getField('plan_start_date'));
$this->datas["##projecttask.planenddate##"] = Html::convDateTime($item->getField('plan_end_date'));
$this->datas["##projecttask.realstartdate##"] = Html::convDateTime($item->getField('real_start_date'));
$this->datas["##projecttask.realenddate##"] = Html::convDateTime($item->getField('real_end_date'));
$this->datas["##projecttask.plannedduration##"] = Html::timestampToString($item->getField('planned_duration'), false);
$this->datas["##projecttask.effectiveduration##"] = Html::timestampToString($item->getField('effective_duration'), false);
$ticket_duration = ProjectTask_Ticket::getTicketsTotalActionTime($item->getID());
$this->datas["##projecttask.ticketsduration##"] = Html::timestampToString($ticket_duration, false);
$this->datas["##projecttask.totalduration##"] = Html::timestampToString($ticket_duration + $item->getField('effective_duration'), false);
$entity = new Entity();
$this->datas["##projecttask.entity##"] = '';
$this->datas["##projecttask.shortentity##"] = '';
if ($entity->getFromDB($this->getEntity())) {
$this->datas["##projecttask.entity##"] = $entity->getField('completename');
$this->datas["##projecttask.shortentity##"] = $entity->getField('name');
}
$this->datas["##projecttask.father##"] = '';
if ($item->getField('projecttasks_id')) {
$this->datas["##projecttask.father##"] = Dropdown::getDropdownName('glpi_projecttasks', $item->getField('projecttasks_id'));
}
$this->datas["##projecttask.state##"] = '';
if ($item->getField('projectstates_id')) {
$this->datas["##projecttask.state##"] = Dropdown::getDropdownName('glpi_projectstates', $item->getField('projectstates_id'));
}
$this->datas["##projecttask.type##"] = '';
if ($item->getField('projecttasktypes_id')) {
$this->datas["##projecttask.type##"] = Dropdown::getDropdownName('glpi_projecttasktypes', $item->getField('projecttasktypes_id'));
}
$this->datas["##projecttask.createbyuser##"] = '';
if ($item->getField('users_id')) {
$user_tmp = new User();
$user_tmp->getFromDB($item->getField('users_id'));
$this->datas["##projecttask.createbyuser##"] = $user_tmp->getName();
}
// Team infos
$restrict = "`projecttasks_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_projecttaskteams', $restrict);
$this->datas['teammembers'] = array();
if (count($items)) {
foreach ($items as $data) {
if ($item2 = getItemForItemtype($data['itemtype'])) {
if ($item2->getFromDB($data['items_id'])) {
$tmp = array();
$tmp['##teammember.itemtype##'] = $item2->getTypeName();
$tmp['##teammember.name##'] = $item2->getName();
$this->datas['teammembers'][] = $tmp;
}
}
}
}
$this->datas['##projecttask.numberofteammembers##'] = count($this->datas['teammembers']);
// Task infos
$restrict = "`projecttasks_id`='" . $item->getField('id') . "'";
$restrict .= " ORDER BY `date` DESC, `id` ASC";
$tasks = getAllDatasFromTable('glpi_projecttasks', $restrict);
$this->datas['tasks'] = array();
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.creationdate##'] = Html::convDateTime($task['date']);
$tmp['##task.lastupdatedate##'] = Html::convDateTime($task['date_mod']);
$tmp['##task.name##'] = $task['name'];
$tmp['##task.description##'] = $task['content'];
$tmp['##task.comments##'] = $task['comment'];
$tmp['##task.state##'] = Dropdown::getDropdownName('glpi_projectstates', $task['projectstates_id']);
$tmp['##task.type##'] = Dropdown::getDropdownName('glpi_projecttasktypes', $task['projecttasktypes_id']);
$tmp['##task.percent##'] = Dropdown::getValueWithUnit($task['percent_done'], "%");
$this->datas["##task.planstartdate##"] = '';
$this->datas["##task.planenddate##"] = '';
$this->datas["##task.realstartdate##"] = '';
$this->datas["##task.realenddate##"] = '';
if (!is_null($task['plan_start_date'])) {
$tmp['##task.planstartdate##'] = Html::convDateTime($task['plan_start_date']);
}
if (!is_null($task['plan_end_date'])) {
$tmp['##task.planenddate##'] = Html::convDateTime($task['plan_end_date']);
}
if (!is_null($task['real_start_date'])) {
$tmp['##task.realstartdate##'] = Html::convDateTime($task['real_start_date']);
}
if (!is_null($task['real_end_date'])) {
$tmp['##task.realenddate##'] = Html::convDateTime($task['real_end_date']);
}
$this->datas['tasks'][] = $tmp;
}
$this->datas["##projecttask.numberoftasks##"] = count($this->datas['tasks']);
// History infos
$this->datas['log'] = array();
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($item, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp["##projecttask.log.date##"] = $data['date_mod'];
$tmp["##projecttask.log.user##"] = $data['user_name'];
$tmp["##projecttask.log.field##"] = $data['field'];
$tmp["##projecttask.log.content##"] = $data['change'];
$this->datas['log'][] = $tmp;
}
$this->datas["##projecttask.numberoflogs##"] = count($this->datas['log']);
// Tickets infos
$restrict = "`projecttasks_id`='" . $item->getField('id') . "'";
$tickets = getAllDatasFromTable('glpi_projecttasks_tickets', $restrict);
$this->datas['tickets'] = array();
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##ticket.id##'] = $data['tickets_id'];
$tmp['##ticket.date##'] = $ticket->getField('date');
$tmp['##ticket.title##'] = $ticket->getField('name');
$tmp['##ticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Ticket_" . $data['tickets_id']);
$tmp['##ticket.content##'] = $ticket->getField('content');
$this->datas['tickets'][] = $tmp;
}
}
}
$this->datas['##projecttask.numberoftickets##'] = count($this->datas['tickets']);
// Document
$query = "SELECT `glpi_documents`.*\n FROM `glpi_documents`\n LEFT JOIN `glpi_documents_items`\n ON (`glpi_documents`.`id` = `glpi_documents_items`.`documents_id`)\n WHERE `glpi_documents_items`.`itemtype` = 'ProjectTask'\n AND `glpi_documents_items`.`items_id` = '" . $item->getField('id') . "'";
$this->datas["documents"] = array();
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$tmp = array();
$tmp['##document.id##'] = $data['id'];
$tmp['##document.name##'] = $data['name'];
$tmp['##document.weblink##'] = $data['link'];
$tmp['##document.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "document_" . $data['id']);
$downloadurl = "/front/document.send.php?docid=" . $data['id'];
$tmp['##document.downloadurl##'] = $this->formatURL($options['additionnaloption']['usertype'], $downloadurl);
$tmp['##document.heading##'] = Dropdown::getDropdownName('glpi_documentcategories', $data['documentcategories_id']);
$tmp['##document.filename##'] = $data['filename'];
$this->datas['documents'][] = $tmp;
}
}
$this->datas["##projecttask.urldocument##"] = $this->formatURL($options['additionnaloption']['usertype'], "ProjectTask_" . $item->getField("id") . '_Document_Item$1');
$this->datas["##projecttask.numberofdocuments##"] = count($this->datas['documents']);
// Items infos
$restrict = "`projects_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_items_projects', $restrict);
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
checkSeveralRightsOr(array('knowbase' => 'r', 'faq' => 'r'));
if (isset($_GET["id"])) {
glpi_header($CFG_GLPI["root_doc"] . "/front/knowbaseitem.form.php?id=" . $_GET["id"]);
}
commonHeader($LANG['title'][5], $_SERVER['PHP_SELF'], "utils", "knowbase");
// Search a solution
if (!isset($_GET["contains"]) && isset($_GET["tickets_id"])) {
$ticket = new Ticket();
if ($ticket->getFromDB($_GET["tickets_id"])) {
$_GET["contains"] = $ticket->getField('name');
}
}
if (!isset($_GET["contains"])) {
$_GET["contains"] = "";
}
if (!isset($_GET["knowbaseitemcategories_id"])) {
$_GET["knowbaseitemcategories_id"] = "0";
}
$faq = !haveRight("knowbase", "r");
KnowbaseItem::searchForm($_GET, $faq);
if (!isset($_GET["tickets_id"])) {
KnowbaseItemCategory::showFirstLevel($_GET, $faq);
}
KnowbaseItem::showList($_GET, $faq);
if (!$_GET["knowbaseitemcategories_id"] && strlen($_GET["contains"]) == 0) {
/**
* Get all data needed for template processing
**/
function getDatasForTemplate($event, $options = array())
{
global $LANG, $CFG_GLPI;
//----------- Ticket infos -------------- //
if ($event != 'alertnotclosed') {
$fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
foreach ($fields as $tag => $table_field) {
$this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
}
$this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
$this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
$this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
$this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
$events = $this->getAllEvents();
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
} else {
$this->datas['##ticket.action##'] = $events[$event];
}
$this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
$this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
$this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
$this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
$this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
$this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
$this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
$this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
$this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
$this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
$this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
$this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
$this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
$this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
$entitydata = new EntityData();
$autoclose_value = $CFG_GLPI['autoclose_delay'];
if ($entitydata->getFromDB($this->getEntity())) {
$autoclose_value = $entitydata->getField('autoclose_delay');
// Set global config value
if ($autoclose_value == -1) {
$autoclose_value = $CFG_GLPI['autoclose_delay'];
}
}
if ($autoclose_value > 0) {
$this->datas['##ticket.autoclose##'] = $autoclose_value;
$this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
} else {
$this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
$this->datas['##lang.ticket.autoclosewarning##'] = "";
}
if ($this->obj->getField('ticketcategories_id')) {
$this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
} else {
$this->datas['##ticket.category##'] = '';
}
if ($this->obj->getField('slas_id')) {
$this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
} else {
$this->datas['##ticket.sla##'] = '';
}
if ($this->obj->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$this->datas['authors'][] = $tmp;
}
$this->datas['##ticket.authors##'] = implode(', ', $users);
} else {
$this->datas['##ticket.authors##'] = '';
}
if ($this->obj->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
$this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
} else {
$this->datas['##ticket.openbyuser##'] = '';
}
if ($this->obj->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.assigntousers##'] = '';
}
if ($this->obj->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.observerusers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.observerusers##'] = '';
}
if ($this->obj->getField('suppliers_id_assign')) {
$this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
} else {
$this->datas['##ticket.assigntosupplier##'] = '';
}
if ($this->obj->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.groups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.groups##'] = '';
}
if ($this->obj->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.observergroups##'] = '';
}
if ($this->obj->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.assigntogroups##'] = '';
}
//Tags associated with the object linked to the ticket
if ($this->target_object != null) {
//Object type
$this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
//Object name
$this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
//Object serial
if ($this->target_object->isField('serial')) {
$this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
} else {
$this->datas['##ticket.item.serial##'] = '';
}
//Object contact
if ($this->target_object->isField('contact')) {
$this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
} else {
$this->datas['##ticket.item.contact##'] = '';
}
//Object contact num
if ($this->target_object->isField('contact_num')) {
$this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
} else {
$this->datas['##ticket.item.contactnumber##'] = '';
}
//Object otherserial
if ($this->target_object->isField('otherserial')) {
$this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
} else {
$this->datas['##ticket.item.otherserial##'] = '';
}
//Object location
if ($this->target_object->isField('locations_id')) {
$this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
} else {
$this->datas['##ticket.item.location##'] = '';
}
//Object user
$this->datas['##ticket.item.user##'] = '';
if ($this->obj->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
$this->datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($this->obj->getField('groups_id')) {
$this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
} else {
$this->datas['##ticket.item.group##'] = '';
}
$modeltable = getSingular($this->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($this->target_object->isField($modelfield)) {
$this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
} else {
$this->datas['##ticket.item.model##'] = '';
}
} else {
$this->datas['##ticket.itemtype##'] = '';
$this->datas['##ticket.item.name##'] = '';
$this->datas['##ticket.item.serial##'] = '';
$this->datas['##ticket.item.otherserial##'] = '';
$this->datas['##ticket.item.location##'] = '';
}
if ($this->obj->getField('ticketsolutiontypes_id')) {
$this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$this->datas['linkedtickets'][] = $tmp;
}
}
}
if (!empty($this->datas['linkedtickets'])) {
$this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
} else {
$this->datas['##ticket.numberoflinkedtickets##'] = 0;
}
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$plan = new TicketPlanning();
if ($plan->getFromDBbyTask($task['id'])) {
$tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
$tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
$tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
$tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
} else {
$tmp['##task.planning.user##'] = "";
$tmp['##task.planning.begin##'] = "";
$tmp['##task.planning.end##'] = "";
$tmp['##task.planning.status##'] = "";
}
$this->datas['tasks'][] = $tmp;
}
if (!empty($this->datas['tasks'])) {
$this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
} else {
$this->datas['##ticket.numberoftasks##'] = 0;
}
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$this->datas['followups'][] = $tmp;
}
if (isset($this->datas['followups'])) {
$this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
} else {
$this->datas['##ticket.numberoffollowups##'] = 0;
}
//Validation infos
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
$tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
$tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$this->datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
if ($inquest->getFromDB($this->obj->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
}
}
$this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
$this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
$this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
} else {
$this->datas['##satisfaction.type##'] = '';
$this->datas['##satisfaction.datebegin##'] = '';
$this->datas['##satisfaction.dateanswered##'] = '';
$this->datas['##satisfaction.satisfaction##'] = '';
$this->datas['##satisfaction.description##'] = '';
}
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp['##ticket.log.date##'] = $data['date_mod'];
$tmp['##ticket.log.user##'] = $data['user_name'];
$tmp['##ticket.log.field##'] = $data['field'];
$tmp['##ticket.log.content##'] = $data['change'];
$this->datas['log'][] = $tmp;
}
if (isset($this->datas['log'])) {
$this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
} else {
$this->datas['##ticket.numberoflogs##'] = 0;
}
} else {
if (isset($options['entities_id']) && isset($options['tickets'])) {
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
$this->datas['##ticket.action##'] = $LANG['crontask'][15];
$t = new Ticket();
foreach ($options['tickets'] as $ticket) {
$tmp = array();
$t->getFromDB($ticket['id']);
$tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
$tmp['##ticket.title##'] = $ticket['name'];
$tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
$tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
$tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
$tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
$tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
$tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
$tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
$tmp['##ticket.costtime##'] = $ticket['cost_time'];
$tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
$tmp['##ticket.content##'] = $ticket['content'];
if ($t->getField('ticketsolutiontypes_id')) {
$tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
if ($t->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp2 = array();
$tmp2['##author.id##'] = $uid;
$tmp2['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp2['##author.location##'] = '';
}
$tmp2['##author.phone##'] = $user_tmp->getField('phone');
$tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
$tmp['authors'][] = $tmp2;
}
$tmp['##ticket.authors##'] = implode(', ', $users);
} else {
$tmp['##ticket.authors##'] = '';
}
if ($t->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$tmp['##ticket.assigntousers##'] = '';
}
if ($t->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.assigntogroups##'] = '';
}
if ($t->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.groups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.groups##'] = '';
}
if ($t->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.observerusers##'] = implode(', ', $users);
} else {
$tmp['##ticket.observerusers##'] = '';
}
if ($t->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.observergroups##'] = '';
}
if ($ticket['suppliers_id_assign']) {
$tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
} else {
$tmp['##ticket.assigntosupplier##'] = '';
}
$this->datas['tickets'][] = $tmp;
}
}
}
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas["##problem.impacts##"] = $item->getField('impactcontent');
$datas["##problem.causes##"] = $item->getField('causecontent');
$datas["##problem.symptoms##"] = $item->getField('symptomcontent');
// Complex mode : get tasks
if (!$simple) {
$restrict = "`problems_id`='" . $item->getField('id') . "'";
$tickets = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['tickets'] = array();
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##ticket.id##'] = $data['tickets_id'];
$tmp['##ticket.date##'] = $ticket->getField('date');
$tmp['##ticket.title##'] = $ticket->getField('name');
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##ticket.content##'] = $ticket->getField('content');
$datas['tickets'][] = $tmp;
}
}
}
$datas['##problem.numberoftickets##'] = 0;
if (!empty($datas['tickets'])) {
$datas['##problem.numberoftickets##'] = count($datas['tickets']);
}
$restrict = "`problems_id` = '" . $item->getField('id') . "'\n ORDER BY `date` DESC,\n `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_problemtasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.author##'] = Html::clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = Html::convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Problem::getActionTime($task['actiontime']);
$tmp['##task.status##'] = Planning::getState($task['state']);
$tmp['##task.user##'] = "";
$tmp['##task.begin##'] = "";
$tmp['##task.end##'] = "";
if (!is_null($task['begin'])) {
$tmp['##task.user##'] = Html::clean(getUserName($task['users_id_tech']));
$tmp['##task.begin##'] = Html::convDateTime($task['begin']);
$tmp['##task.end##'] = Html::convDateTime($task['end']);
}
$datas['tasks'][] = $tmp;
}
$datas['##problem.numberoftasks##'] = 0;
if (!empty($datas['tasks'])) {
$datas['##problem.numberoftasks##'] = count($datas['tasks']);
}
$restrict = "`problems_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_items_problems', $restrict);
$datas['items'] = array();
if (count($tickets)) {
foreach ($items as $data) {
if ($item2 = getItemForItemtype($data['itemtype'])) {
if ($item2->getFromDB($data['items_id'])) {
$tmp = array();
$tmp['##item.itemtype##'] = $item2->getTypeName();
$tmp['##item.name##'] = $item2->getField('name');
$tmp['##item.serial##'] = $item2->getField('serial');
$tmp['##item.otherserial##'] = $item2->getField('otherserial');
$tmp['##item.contact##'] = $item2->getField('contact');
$tmp['##item.contactnum##'] = $item2->getField('contactnum');
$tmp['##item.location##'] = '';
$tmp['##item.user##'] = '';
$tmp['##item.group##'] = '';
$tmp['##item.model##'] = '';
//Object location
if ($item2->getField('locations_id') != NOT_AVAILABLE) {
$tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item2->getField('locations_id'));
}
//Object user
if ($item2->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($item2->getField('users_id'))) {
$tmp['##item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($item2->getField('groups_id')) {
$tmp['##item.group##'] = Dropdown::getDropdownName('glpi_groups', $item2->getField('groups_id'));
}
$modeltable = getSingular($item2->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($item2->isField($modelfield)) {
$tmp['##item.model##'] = $item2->getField($modelfield);
}
$datas['items'][] = $tmp;
}
}
}
}
$datas['##problem.numberofitems##'] = 0;
if (!empty($datas['items'])) {
$datas['##problem.numberofitems##'] = count($datas['items']);
}
}
return $datas;
}
/**
* Show changes for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, 'r')) {
return false;
}
$canedit = $ticket->can($ID, 'w');
$rand = mt_rand();
echo Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
$query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n `glpi_changes`.*\n FROM `glpi_changes_tickets`\n LEFT JOIN `glpi_changes`\n ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_changes`.`name`";
$result = $DB->query($query);
$changes = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$changes[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeproblem_form{$rand}' id='changeproblem_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
_e('Create a change from this ticket');
echo "</a>";
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows);
Html::showMassiveActions(__CLASS__, $massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr>";
if ($canedit && $numrows) {
echo "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand) . "</th>";
}
echo "<th>" . __('Title') . "</th>";
echo "</tr>";
$used = array();
if ($numrows) {
Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
foreach ($changes as $data) {
$used[$data['id']] = $data['id'];
Session::addToNavigateListItems('Change', $data["id"]);
echo "<tr class='tab_bg_1'>";
if ($canedit) {
echo "<td width='10'>";
Html::showMassiveActionCheckBox(__CLASS__, $data["linkID"]);
echo "</td>";
}
echo "<td><a href='" . Toolbox::getItemTypeFormURL('Change') . "?id=" . $data['id'] . "'>" . $data["name"] . "</a></td>";
echo "</tr>";
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions(__CLASS__, $massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Show changes for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, READ)) {
return false;
}
$canedit = $ticket->canEdit($ID);
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n `glpi_changes`.*\n FROM `glpi_changes_tickets`\n LEFT JOIN `glpi_changes`\n ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_changes`.`name`";
$result = $DB->query($query);
$changes = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$changes[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeticket_form{$rand}' id='changeticket_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
if (Session::haveRight('change', CREATE)) {
echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
_e('Create a change from this ticket');
echo "</a>";
}
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Change::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
$i = 0;
foreach ($changes as $data) {
Session::addToNavigateListItems('Change', $data["id"]);
Change::showShort($data['id'], array('row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
$i++;
}
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas["##problem.impacts##"] = $item->getField('impactcontent');
$datas["##problem.causes##"] = $item->getField('causecontent');
$datas["##problem.symptoms##"] = $item->getField('symptomcontent');
// Complex mode
if (!$simple) {
$restrict = "`problems_id`='" . $item->getField('id') . "'";
$tickets = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['tickets'] = array();
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##ticket.id##'] = $data['tickets_id'];
$tmp['##ticket.date##'] = $ticket->getField('date');
$tmp['##ticket.title##'] = $ticket->getField('name');
$tmp['##ticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Ticket_" . $data['tickets_id']);
$tmp['##ticket.content##'] = $ticket->getField('content');
$datas['tickets'][] = $tmp;
}
}
}
$datas['##problem.numberoftickets##'] = count($datas['tickets']);
$restrict = "`problems_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_problems', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##problem.numberofchanges##'] = count($datas['changes']);
$restrict = "`problems_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_items_problems', $restrict);
$datas['items'] = array();
if (count($items)) {
foreach ($items as $data) {
if ($item2 = getItemForItemtype($data['itemtype'])) {
if ($item2->getFromDB($data['items_id'])) {
$tmp = array();
$tmp['##item.itemtype##'] = $item2->getTypeName();
$tmp['##item.name##'] = $item2->getField('name');
$tmp['##item.serial##'] = $item2->getField('serial');
$tmp['##item.otherserial##'] = $item2->getField('otherserial');
$tmp['##item.contact##'] = $item2->getField('contact');
$tmp['##item.contactnum##'] = $item2->getField('contactnum');
$tmp['##item.location##'] = '';
$tmp['##item.user##'] = '';
$tmp['##item.group##'] = '';
$tmp['##item.model##'] = '';
//Object location
if ($item2->getField('locations_id') != NOT_AVAILABLE) {
$tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item2->getField('locations_id'));
}
//Object user
if ($item2->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($item2->getField('users_id'))) {
$tmp['##item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($item2->getField('groups_id')) {
$tmp['##item.group##'] = Dropdown::getDropdownName('glpi_groups', $item2->getField('groups_id'));
}
$modeltable = getSingular($item2->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($item2->isField($modelfield)) {
$tmp['##item.model##'] = $item2->getField($modelfield);
}
$datas['items'][] = $tmp;
}
}
}
}
$datas['##problem.numberofitems##'] = count($datas['items']);
}
return $datas;
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
$datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
$datas['##ticket.content##'] = $datas['##ticket.description##'];
// Specific datas
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact##'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
$datas['items'] = array();
if (count($items)) {
foreach ($items as $val) {
if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
$tmp = array();
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
$datas['items'][] = $tmp;
}
}
}
$datas['##ticket.numberofitems##'] = count($datas['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##ticket.numberofchanges##'] = count($datas['changes']);
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
// Approbation of solution
$restrict .= " LIMIT 1";
$replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$data = current($replysolved);
$datas['##ticket.solution.approval.description##'] = $data['content'];
$datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
$datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
}
return $datas;
}
function plugin_timelineticket_ticket_purge(Ticket $item)
{
// Instantiation of the object from the class PluginTimelineticketStates
$ticketstate = new PluginTimelineticketState();
$user = new PluginTimelineticketAssignUser();
$group = new PluginTimelineticketAssignUser();
$ticketstate->deleteByCriteria(array('tickets_id' => $item->getField("id")));
$user->deleteByCriteria(array('tickets_id' => $item->getField("id")));
$group->deleteByCriteria(array('tickets_id' => $item->getField("id")));
}
/**
* Used to display each status time used for each group/user
*
*
* @param Ticket $ticket
*/
static function ShowDetail(Ticket $ticket, $type)
{
$ptState = new PluginTimelineticketState();
if ($type == 'group') {
$ptItem = new PluginTimelineticketAssignGroup();
} else {
if ($type == 'user') {
$ptItem = new PluginTimelineticketAssignUser();
}
}
$a_states = $ptState->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
$a_state_delays = array();
$a_state_num = array();
$delay = 0;
$list_status = Ticket::getAllStatusArray();
$status = "new";
foreach ($a_states as $array) {
$delay += $array['delay'];
$a_state_delays[$delay] = $array['old_status'];
$a_state_num[] = $delay;
}
$a_state_num[] = $delay;
$last_delay = $delay;
$a_groups = $ptItem->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
echo "<table class='tab_cadre_fixe' width='100%'>";
echo "<tr class='tab_bg_1'>";
echo "<th colspan='" . (count($list_status) + 1) . "'>";
_e('Result details');
if ($type == 'group') {
echo " (" . __('Groups in charge of the ticket', 'timelineticket') . ")";
} else {
if ($type == 'user') {
echo " (" . __('Technicians in charge of the ticket', 'timelineticket') . ")";
}
}
echo "</th>";
echo "</tr>";
echo "</tr>";
echo "<th>";
echo "</th>";
foreach ($list_status as $name) {
echo "<th>";
echo $name;
echo "</th>";
}
echo "</tr>";
if ($type == 'group') {
$a_details = PluginTimelineticketToolbox::getDetails($ticket, 'group', false);
} else {
if ($type == 'user') {
$a_details = PluginTimelineticketToolbox::getDetails($ticket, 'user', false);
}
}
foreach ($a_details as $items_id => $a_detail) {
$a_status = array();
foreach ($a_detail as $data) {
if (!isset($a_status[$data['Status']])) {
$a_status[$data['Status']] = 0;
}
$a_status[$data['Status']] += $data['End'] - $data['Start'];
}
echo "<tr class='tab_bg_1'>";
if ($type == 'group') {
echo "<td>" . Dropdown::getDropdownName("glpi_groups", $items_id) . "</td>";
} else {
if ($type == 'user') {
echo "<td>" . Dropdown::getDropdownName("glpi_users", $items_id) . "</td>";
}
}
foreach ($list_status as $status => $name) {
echo "<td>";
if (isset($a_status[$status])) {
echo Html::timestampToString($a_status[$status], true);
}
echo "</td>";
}
echo "</tr>";
}
echo "</table>";
}
function showTimeline(Ticket $ticket, $params = array())
{
global $DB, $CFG_GLPI;
/* Create and populate the pData object */
$MyData = new pData();
/* Create the pChart object */
$myPicture = new pImage(820, 29, $MyData);
/* Create the pIndicator object */
$Indicator = new pIndicator($myPicture);
$myPicture->setFontProperties(array("FontName" => GLPI_ROOT . "/plugins/timelineticket/lib/pChart2.1.4/fonts/pf_arma_five.ttf", "FontSize" => 6));
/* Define the indicator sections */
$IndicatorSections = array();
$a_states = array(Ticket::INCOMING, Ticket::ASSIGNED, Ticket::PLANNED, Ticket::WAITING, Ticket::SOLVED, Ticket::CLOSED);
$a_status_color = array();
$a_status_color[Ticket::INCOMING] = array('R' => 197, 'G' => 204, 'B' => 79);
$a_status_color[Ticket::ASSIGNED] = array('R' => 38, 'G' => 174, 'B' => 38);
$a_status_color[Ticket::PLANNED] = array('R' => 255, 'G' => 102, 'B' => 0);
$a_status_color[Ticket::WAITING] = array('R' => 229, 'G' => 184, 'B' => 0);
$a_status_color[Ticket::SOLVED] = array('R' => 83, 'G' => 141, 'B' => 184);
$a_status_color[Ticket::CLOSED] = array('R' => 51, 'G' => 51, 'B' => 51);
$delaystatus = array();
foreach ($a_states as $status) {
$IndicatorSections[$status] = '';
$delaystatus[$status] = 0;
}
$a_status = $this->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
$begin = 0;
if ($params['totaltime'] > 0) {
foreach ($a_status as $data) {
foreach ($a_states as $statusSection) {
$R = 235;
$G = 235;
$B = 235;
$caption = '';
if ($statusSection == $data['old_status']) {
$R = $a_status_color[$statusSection]['R'];
$G = $a_status_color[$statusSection]['G'];
$B = $a_status_color[$statusSection]['B'];
//$caption = $status;
$delaystatus[$statusSection] += round($data['delay'] * 100 / $params['totaltime'], 2);
}
$IndicatorSections[$statusSection][] = array("Start" => $begin, "End" => $begin + $data['delay'], "Caption" => $caption, "R" => $R, "G" => $G, "B" => $B);
}
$begin += $data['delay'];
}
if ($ticket->fields['status'] != Ticket::CLOSED) {
foreach ($a_states as $statusSection) {
$R = 235;
$G = 235;
$B = 235;
$caption = ' ';
if ($statusSection == $ticket->fields['status']) {
$R = $a_status_color[$statusSection]['R'];
$G = $a_status_color[$statusSection]['G'];
$B = $a_status_color[$statusSection]['B'];
//$caption = $status;
$delaystatus[$statusSection] += round(($params['totaltime'] - $begin) * 100 / $params['totaltime'], 2);
}
$IndicatorSections[$statusSection][] = array("Start" => $begin, "End" => $begin + ($params['totaltime'] - $begin), "Caption" => $caption, "R" => $R, "G" => $G, "B" => $B);
}
}
}
if (count($a_status) > 1) {
foreach ($a_states as $status) {
echo "<tr class='tab_bg_2'>";
echo "<td width='100'>";
echo Ticket::getStatus($status);
echo "<br/>(" . $delaystatus[$status] . "%)";
echo "</td>";
echo "<td>";
if ($ticket->fields['status'] != Ticket::CLOSED) {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => $IndicatorSections[$status], "SectionsMargin" => 0);
$Indicator->draw(2, 2, 805, 25, $IndicatorSettings);
} else {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "DrawRightHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => $IndicatorSections[$status], "SectionsMargin" => 0);
$Indicator->draw(2, 2, 814, 25, $IndicatorSettings);
}
$filename = $uid = Session::getLoginUserID(false) . "_test" . $status;
$myPicture->render(GLPI_GRAPH_DIR . "/" . $filename . ".png");
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/graph.send.php?file=" . $filename . ".png'><br/>";
echo "</td>";
echo "</tr>";
}
}
// Display ticket have Due date
if ($ticket->fields['due_date'] && strtotime(date('Y-m-d H:i:s') - strtotime($ticket->fields['due_date'])) > 0) {
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$duedate = $calendar->getActiveTimeBetween($ticket->fields['date'], $ticket->fields['due_date']);
if ($ticket->fields['closedate']) {
$dateend = $calendar->getActiveTimeBetween($ticket->fields['due_date'], $ticket->fields['closedate']);
} else {
$dateend = $calendar->getActiveTimeBetween($ticket->fields['due_date'], date('Y-m-d H:i:s'));
}
} else {
// cas 24/24 - 7/7
$duedate = strtotime($ticket->fields['due_date']) - strtotime($ticket->fields['date']);
if ($ticket->fields['closedate']) {
$dateend = strtotime($ticket->fields['closedate']) - strtotime($ticket->fields['due_date']);
} else {
$dateend = strtotime(date('Y-m-d H:i:s')) - strtotime($ticket->fields['due_date']);
}
}
echo "<tr class='tab_bg_2'>";
echo "<td width='100' class='tab_bg_2_2'>";
_e('Late');
echo "<br/>(" . round($dateend * 100 / $params['totaltime'], 2) . "%)";
echo "</td>";
echo "<td>";
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($ticket->fields['status'] != Ticket::CLOSED) {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => array(array("Start" => 0, "End" => $duedate, "Caption" => "", "R" => 235, "G" => 235, "B" => 235), array("Start" => $duedate, "End" => $dateend + $duedate, "Caption" => "", "R" => 255, "G" => 0, "B" => 0)), "SectionsMargin" => 0);
$Indicator->draw(2, 2, 805, 25, $IndicatorSettings);
} else {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "DrawRightHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => array(array("Start" => 0, "End" => $duedate, "Caption" => "", "R" => 235, "G" => 235, "B" => 235), array("Start" => $duedate, "End" => $dateend + $duedate, "Caption" => "", "R" => 255, "G" => 0, "B" => 0)), "SectionsMargin" => 0);
$Indicator->draw(2, 2, 814, 25, $IndicatorSettings);
}
$filename = $uid = Session::getLoginUserID(false) . "_testduedate";
$myPicture->render(GLPI_GRAPH_DIR . "/" . $filename . ".png");
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/graph.send.php?file=" . $filename . ".png'><br/>";
echo "</td>";
echo "</tr>";
}
}
/**
* Show projecttasks for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, READ)) {
return false;
}
$canedit = $ticket->canEdit($ID);
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_projecttasks_tickets`.`id` AS linkID,\n `glpi_projecttasks`.*\n FROM `glpi_projecttasks`\n LEFT JOIN `glpi_projecttasks_tickets`\n ON (`glpi_projecttasks_tickets`.`projecttasks_id` = `glpi_projecttasks`.`id`)\n WHERE `glpi_projecttasks_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_projecttasks`.`name`";
$result = $DB->query($query);
$pjtasks = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$pjtasks[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
// if ($canedit) {
// echo "<div class='firstbloc'>";
// echo "<form name='projecttaskticket_form$rand' id='projecttaskticket_form$rand'
// method='post' action='".Toolbox::getItemTypeFormURL(__CLASS__)."'>";
//
// echo "<table class='tab_cadre_fixe'>";
// echo "<tr class='tab_bg_2'><th colspan='3'>".__('Add a project task')."</th></tr>";
//
// echo "<tr class='tab_bg_2'><td class='right'>";
// echo "<input type='hidden' name='tickets_id' value='$ID'>";
// $condition = "`glpi_projecttasks`.`projectstates_id` <> 3";
// ProjectTask::dropdown(array('used' => $used,
// 'entity' => $ticket->getEntityID(),
// 'entity_sons' => $ticket->isRecursive(),
// 'condition' => $condition,
// 'displaywith' => array('id')));
// echo "</td><td width='20%'>";
// // echo "<a href='".Toolbox::getItemTypeFormURL('ProjectTask')."?tickets_id=$ID'>";
// // _e('Create a project task from this ticket');
// // echo "</a>";
// echo "</td><td class='center'>";
// echo "<input type='submit' name='add' value=\""._sx('button', 'Add')."\" class='submit'>";
// echo "</td></tr>";
//
// echo "</table>";
// Html::closeForm();
// echo "</div>";
// }
echo "<div class='spaced'>";
if ($numrows) {
$columns = array('projectname' => Project::getTypeName(Session::getPluralNumber()), 'name' => ProjectTask::getTypeName(Session::getPluralNumber()), 'tname' => __('Type'), 'sname' => __('Status'), 'percent_done' => __('Percent done'), 'plan_start_date' => __('Planned start date'), 'plan_end_date' => __('Planned end date'), 'planned_duration' => __('Planned duration'), '_effect_duration' => __('Effective duration'), 'fname' => __('Father'));
if (isset($_GET["order"]) && $_GET["order"] == "DESC") {
$order = "DESC";
} else {
$order = "ASC";
}
if (!isset($_GET["sort"]) || empty($_GET["sort"])) {
$_GET["sort"] = "plan_start_date";
}
if (isset($_GET["sort"]) && !empty($_GET["sort"]) && isset($columns[$_GET["sort"]])) {
$sort = "`" . $_GET["sort"] . "`";
} else {
$sort = "`plan_start_date` {$order}, `name`";
}
$query = "SELECT `glpi_projecttasks`.*,\n `glpi_projecttasktypes`.`name` AS tname,\n `glpi_projectstates`.`name` AS sname,\n `glpi_projectstates`.`color`,\n `father`.`name` AS fname,\n `father`.`id` AS fID,\n `glpi_projects`.`name` AS projectname,\n `glpi_projects`.`content` AS projectcontent\n FROM `glpi_projecttasks`\n LEFT JOIN `glpi_projecttasktypes`\n ON (`glpi_projecttasktypes`.`id` = `glpi_projecttasks`.`projecttasktypes_id`)\n LEFT JOIN `glpi_projectstates`\n ON (`glpi_projectstates`.`id` = `glpi_projecttasks`.`projectstates_id`)\n LEFT JOIN `glpi_projecttasks` as father\n ON (`father`.`id` = `glpi_projecttasks`.`projecttasks_id`)\n LEFT JOIN `glpi_projecttasks_tickets`\n ON (`glpi_projecttasks_tickets`.`projecttasks_id` = `glpi_projecttasks`.`id`)\n LEFT JOIN `glpi_projects`\n ON (`glpi_projecttasks`.`projects_id` = `glpi_projects`.`id`)\n WHERE `glpi_projecttasks_tickets`.`tickets_id` = '{$ID}'\n ORDER BY {$sort} {$order}";
Session::initNavigateListItems('ProjectTask', sprintf(__('%1$s = %2$s'), $ticket::getTypeName(1), $ticket->getName()));
if ($result = $DB->query($query)) {
if ($DB->numrows($result)) {
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='10'>" . ProjectTask::getTypeName($numrows) . "</th>";
echo "</tr>";
$sort_img = "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . ($order == "DESC" ? "puce-down.png" : "puce-up.png") . "\" alt='' title=''>";
$header = '<tr>';
foreach ($columns as $key => $val) {
// Non order column
if ($key[0] == '_') {
$header .= "<th>{$val}</th>";
} else {
$header .= "<th>" . ($sort == "`{$key}`" ? $sort_img : "") . "<a href='javascript:reloadTab(\"sort={$key}&order=" . ($order == "ASC" ? "DESC" : "ASC") . "&start=0\");'>{$val}</a></th>";
}
}
$header .= "</tr>\n";
echo $header;
while ($data = $DB->fetch_assoc($result)) {
Session::addToNavigateListItems('ProjectTask', $data['id']);
$rand = mt_rand();
echo "<tr class='tab_bg_2'>";
echo "<td>";
$link = "<a id='Project" . $data["projects_id"] . $rand . "' href='project.form.php?id=" . $data['projects_id'] . "'>" . $data['projectname'] . (empty($data['projectname']) ? "(" . $data['projects_id'] . ")" : "") . "</a>";
echo sprintf(__('%1$s %2$s'), $link, Html::showToolTip($data['projectcontent'], array('display' => false, 'applyto' => "Project" . $data["projects_id"] . $rand)));
echo "</td>";
echo "<td>";
$link = "<a id='ProjectTask" . $data["id"] . $rand . "' href='projecttask.form.php?id=" . $data['id'] . "'>" . $data['name'] . (empty($data['name']) ? "(" . $data['id'] . ")" : "") . "</a>";
echo sprintf(__('%1$s %2$s'), $link, Html::showToolTip($data['content'], array('display' => false, 'applyto' => "ProjectTask" . $data["id"] . $rand)));
echo "</td>";
echo "<td>" . $data['tname'] . "</td>";
echo "<td";
echo " style=\"background-color:" . $data['color'] . "\"";
echo ">" . $data['sname'] . "</td>";
echo "<td>";
echo Dropdown::getValueWithUnit($data["percent_done"], "%");
echo "</td>";
echo "<td>" . Html::convDateTime($data['plan_start_date']) . "</td>";
echo "<td>" . Html::convDateTime($data['plan_end_date']) . "</td>";
echo "<td>" . Html::timestampToString($data['planned_duration'], false) . "</td>";
echo "<td>" . Html::timestampToString(ProjectTask::getTotalEffectiveDuration($data['id']), false) . "</td>";
echo "<td>";
if ($data['projecttasks_id'] > 0) {
$father = Dropdown::getDropdownName('glpi_projecttasks', $data['projecttasks_id']);
echo "<a id='ProjectTask" . $data["projecttasks_id"] . $rand . "' href='projecttask.form.php?id=" . $data['projecttasks_id'] . "'>" . $father . (empty($father) ? "(" . $data['projecttasks_id'] . ")" : "") . "</a>";
}
echo "</td></tr>";
}
echo $header;
echo "</table>\n";
} else {
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('No item found') . "</th></tr>";
echo "</table>\n";
}
}
echo "</div>";
}
}
/**
* Print out an HTML "<form>" for knowbase item
*
* @param $ID
* @param $options array
* - target for the Form
*
* @return nothing (display the form)
**/
function showForm($ID, $options = array())
{
global $LANG;
// show kb item form
if (!haveRight("knowbase", "w") && !haveRight("faq", "w")) {
return false;
}
if ($ID > 0) {
$this->check($ID, 'r');
} else {
$this->check(-1, 'w');
}
$canedit = $this->can($ID, 'w');
$canrecu = $this->can($ID, 'recursive');
if ($canedit) {
// Load ticket solution
if (empty($ID) && isset($options['tickets_id']) && $options['tickets_id'] > 0) {
$ticket = new Ticket();
if ($ticket->getFromDB($options['tickets_id'])) {
$this->fields['question'] = $ticket->getField('name');
$this->fields['answer'] = $ticket->getField('solution');
}
}
echo "<div id='contenukb'>";
initEditorSystem('answer');
echo "<form method='post' id='form_kb' name='form_kb' action=\"" . $this->getFormUrl() . "\">";
if (!empty($ID)) {
echo "<input type='hidden' name='id' value='{$ID}'>\n";
}
echo "<fieldset>";
echo "<legend>" . $LANG['knowbase'][13] . "</legend>";
echo "<div class='center'>" . $LANG['knowbase'][6];
Dropdown::show('KnowbaseItemCategory', array('value' => $this->fields["knowbaseitemcategories_id"]));
echo "</div></fieldset>";
echo "<fieldset>";
echo "<legend>" . $LANG['knowbase'][14] . "</legend>";
echo "<div class='center'>";
echo "<textarea cols='80' rows='2' name='question'>" . $this->fields["question"] . "</textarea>";
echo "</div></fieldset>";
echo "<fieldset>";
echo "<legend>" . $LANG['knowbase'][15] . "</legend>";
echo "<div class='center'>";
echo "<textarea cols='80' rows='30' id='answer' name='answer'>" . $this->fields["answer"];
echo "</textarea></div></fieldset>";
echo "<br>";
if (!empty($ID)) {
echo "<fieldset>";
echo "<legend></legend>";
echo "<div class='baskb'>";
if ($this->fields["users_id"]) {
echo $LANG['common'][37] . " : " . getUserName($this->fields["users_id"], "1") . " ";
}
echo "<span class='baskb_right'>";
if ($this->fields["date_mod"]) {
echo $LANG['common'][26] . " : " . convDateTime($this->fields["date_mod"]) . " ";
}
echo "</span><br>";
if ($this->fields["date"]) {
echo $LANG['common'][27] . " : " . convDateTime($this->fields["date"]);
}
echo "<span class='baskb_right'>";
echo $LANG['knowbase'][26] . " : " . $this->fields["view"] . "</span></div>";
echo "</fieldset>";
}
echo "<p class='center'>";
if (isMultiEntitiesMode()) {
echo $LANG['entity'][0] . " : ";
Dropdown::show('Entity', array('value' => $this->fields["entities_id"], 'comments' => 0));
echo " " . $LANG['entity'][9] . " : ";
if ($canrecu) {
Dropdown::showYesNo("is_recursive", $this->fields["is_recursive"]);
} else {
echo Dropdown::getYesNo($this->fields["is_recursive"]);
}
}
echo "<br><br>" . $LANG['knowbase'][5] . " : ";
if (haveRight("faq", "w") && haveRight("knowbase", "w")) {
Dropdown::showYesNo('is_faq', $this->fields["is_faq"]);
} else {
echo Dropdown::getYesNo($this->fields["is_faq"]);
}
echo "<br><br>";
if ($ID > 0) {
echo "<input type='submit' class='submit' name='update' value=\"" . $LANG['buttons'][7] . "\">";
} else {
echo "<input type='hidden' name='users_id' value=\"" . getLoginUserID() . "\">";
echo "<input type='submit' class='submit' name='add' value=\"" . $LANG['buttons'][8] . "\">";
}
echo "<span class='big_space'>";
echo "<input type='reset' class='submit' value=\"" . $LANG['buttons'][16] . "\"></span>";
echo "</p></form></div>";
return true;
}
// ELSE Cannot edit
return false;
}
