function Ticket()
 {
     if (func_num_args() == 1) {
         $row = func_get_arg(0);
         $this->Id = $row["ticket_id"];
         $this->SetValues($row);
         $this->Messages[0] = new TicketMessage($row);
     } else {
         if (func_num_args() == 2) {
             $this->Id = func_get_arg(0);
             $this->Messages[0] = new TicketMessage(getId(32), true);
             $this->Language = strtoupper(func_get_arg(1));
         } else {
             if (func_num_args() == 3) {
                 $row = func_get_arg(0);
                 if (!empty($row["ticket_id"])) {
                     $this->Id = $row["ticket_id"];
                 } else {
                     $this->Id = $row["id"];
                 }
                 $this->SetValues($row);
                 $this->LoadMessages(func_get_arg(1) != null);
                 $this->LoadStatus(func_get_arg(1) != null);
             }
         }
     }
     if (!empty($row) && $row["last_update"] == 0 && $row["wait_begin"] == TICKET_NO_WT) {
         $uticket = new Ticket($this->Id, true);
         $uticket->LoadMessages();
         $uticket->LoadStatus();
         $uticket->SetLastUpdate();
         $this->LastUpdated = $uticket->LastUpdated;
         $this->WaitBegin = $uticket->WaitBegin;
     }
 }
 function SaveTicket($_group, $_name, $_email, $_company, $_country, $_phone, $_cmb = false, $_text, $_custom = true, $_url = "")
 {
     global $INPUTS, $CONFIG, $INTERNAL;
     $isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter();
     $ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"]));
     $ticket->Messages[0]->Id = $ticket->Id;
     $ticket->Messages[0]->IP = getIP();
     if (!isTicketFlood() && !$isSpam) {
         initData(array("INPUTS"));
         $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
         $ticket->Group = $_group;
         $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $_name;
         $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $_email;
         $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $_company;
         $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $_phone;
         $ticket->Messages[0]->Text = $_text;
         $ticket->Messages[0]->CallMeBack = $_cmb;
         $ticket->Messages[0]->Country = $_country;
         $ticket->Messages[0]->EmailId = getId(32);
         $ticket->Messages[0]->ChannelId = getId(32);
         $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
         $ticket->Messages[0]->Subject = $_url;
         $this->Browsers[0]->DesiredChatGroup = $ticket->Group;
         $this->Browsers[0]->SetCookieGroup();
         if ($_custom) {
             foreach ($INPUTS as $index => $input) {
                 if ($input->Active && $input->Custom) {
                     if (isset($_POST["p_cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) {
                         $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_POST["p_cf" . $index]);
                     } else {
                         if (isset($_GET["cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) {
                             $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_GET["cf" . $index]);
                         }
                     }
                     if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index])) {
                         setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]);
                     }
                 } else {
                     if ($input->Active) {
                         if ($input->Index == 111 && $input->Cookie) {
                             setCookieValue("form_111", $ticket->Messages[0]->Fullname);
                         } else {
                             if ($input->Index == 112 && $input->Cookie) {
                                 setCookieValue("form_112", $ticket->Messages[0]->Email);
                             } else {
                                 if ($input->Index == 113 && $input->Cookie) {
                                     setCookieValue("form_113", $ticket->Messages[0]->Company);
                                 } else {
                                     if ($input->Index == 114 && $input->Cookie) {
                                         setCookieValue("form_114", $ticket->Messages[0]->Text);
                                     } else {
                                         if ($input->Index == 116 && $input->Cookie) {
                                             setCookieValue("form_116", $ticket->Messages[0]->Phone);
                                         }
                                     }
                                 }
                             }
                         }
                     }
                 }
             }
         }
         if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) {
             $ticket->Save();
             $ticket->AutoAssignEditor();
             $ticket->SetLastUpdate(time());
         }
         $this->AddFunctionCall("lz_chat_mail_callback(true);", false);
         if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
             $TicketEditor = new TicketEditor($ticket->Id);
             $TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
             $TicketEditor->Status = 0;
             $TicketEditor->GroupId = $ticket->Group;
             $TicketEditor->Save();
         }
         return $ticket;
     } else {
         $this->AddFunctionCall("lz_chat_mail_callback(false);", false);
     }
     return false;
 }
function processTicketActions($count = 0)
{
    global $GROUPS, $CONFIG;
    $temporaryIds = array();
    while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
        $type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
        if ($type == "SetTicketStatus") {
            $Ticket = new Ticket();
            $Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
                $Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
            }
            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
                $Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
            }
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
                $Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
            }
            $TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
                $TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
            }
            $TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
            $TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
            $TicketEditor->Save();
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
                $Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
            }
            $Ticket->Editor = $TicketEditor;
            $Ticket->LoadMessages();
            $Ticket->SetLastUpdate(time());
        } else {
            if ($type == "AddTicketEditorReply") {
                $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
                $Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
                $Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
                $Ticket->Messages[0]->ChannelId = getId(32);
                $Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
                $Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
                $Ticket->Messages[0]->Type = 1;
                $Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
                $Ticket->Messages[0]->Text = Mailbox::FinalizeEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
                $Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"];
                $Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
                $acount = 7;
                $att = array();
                while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
                    $att[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount]] = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount];
                    $Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
                }
                $mailbox = Mailbox::GetById($GROUPS[$Ticket->Group]->TicketEmailOut, true);
                $Ticket->SendEditorReply($mailbox, $Ticket->Messages[0]->Text, getPredefinedMessage($GROUPS[$Ticket->Group]->PredefinedMessages, $Ticket->Language), $att, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
                if (!empty($CONFIG["gl_ctor"])) {
                    $Ticket->LoadStatus();
                    $Ticket->Editor->Status = TICKET_STATUS_CLOSED;
                    $Ticket->Editor->Save();
                }
                $Ticket->SetLastUpdate(time());
            } else {
                if ($type == "SetTicketLanguage") {
                    $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                    $Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                    $Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                    $Ticket->SetLastUpdate(time());
                } else {
                    if ($type == "DeleteTicketFromServer") {
                        $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                        $Ticket->Destroy();
                        $Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
                        $Ticket->SetLastUpdate(time());
                    } else {
                        if ($type == "AddComment") {
                            $Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                            $Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                            $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
                            $Ticket->SetLastUpdate(time());
                        } else {
                            if ($type == "LinkChat") {
                                if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
                                    $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
                                }
                                $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                $Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
                                $Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                                $Ticket->SetLastUpdate(time());
                            } else {
                                if ($type == "LinkTicket") {
                                    $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                    $TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                    $counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
                                    $counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
                                    if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
                                        $Ticket->LinkTicket($TicketSub->Id, getId(32));
                                    } else {
                                        $TicketSub->LinkTicket($Ticket->Id, getId(32));
                                    }
                                    $Ticket->SetLastUpdate(time());
                                } else {
                                    if ($type == "EditMessage") {
                                        $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                        $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                        $message->Load();
                                        $message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                        $message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
                                        $message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
                                        $message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
                                        $message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
                                        $message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
                                        $message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
                                        $message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
                                        $ticket->SetLastUpdate(time(), false);
                                    } else {
                                        if ($type == "CreateTicket") {
                                            $Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), "");
                                            $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
                                            $Ticket->Messages[0]->Id = $Ticket->Id;
                                            $Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
                                            $Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
                                            $Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
                                            $Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
                                            $Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
                                            $Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
                                            $Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
                                            $Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
                                            $Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
                                            $Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
                                            $Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
                                            $Ticket->Messages[0]->ApplyCustomFromPost($count);
                                            $cid = 0;
                                            while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
                                                $value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
                                                if (strpos($value, "[att]") === 0) {
                                                    $Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
                                                } else {
                                                    if (strpos($value, "[com]") === 0) {
                                                        $Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
                                                    }
                                                }
                                            }
                                            $Ticket->Messages[0]->LoadAttachments();
                                            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
                                                $email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
                                                $email->LoadAttachments();
                                                foreach ($email->Attachments as $rid => $res) {
                                                    if (empty($Ticket->Messages[0]->Attachments[$rid])) {
                                                        processResource(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
                                                    }
                                                }
                                                $email->Destroy();
                                            }
                                            $Ticket->Save();
                                            $TicketEditor = new TicketEditor($Ticket->Id);
                                            $TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
                                            $TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
                                            $TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
                                            $TicketEditor->Save();
                                            $Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
                                            $Ticket->SetLastUpdate(time());
                                        } else {
                                            if ($type == "SetEmailStatus") {
                                                $Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                                $Email->SetStatus();
                                            } else {
                                                if ($type == "ForwardMessage") {
                                                    $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                                    $message->Load();
                                                    $message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
                                                    $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
                                                    $ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                                } else {
                                                    if ($type == "MoveMessageIntoTicket") {
                                                        $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                                        $message->Load(true);
                                                        $message->ChannelId = getId(32);
                                                        $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                                        $ticket->Load();
                                                        $ticket->Id = $message->Id = getObjectId("ticket_id", DATABASE_TICKETS);
                                                        $ticket->Messages = array();
                                                        $ticket->Messages[0] = $message;
                                                        $ticket->Save();
                                                        $ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
                                                        $message->SaveAttachments();
                                                        $message->SaveComments($ticket->Id);
                                                    } else {
                                                        if ($type == "DeleteAttachment") {
                                                            processResource(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
                                                        }
                                                    }
                                                }
                                            }
                                        }
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
        $count++;
    }
    if ($count > 0) {
        CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
        CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
    }
}
function processTicketActions($count = 0)
{
    $temporaryIds = array();
    $updateRequiredTickets = $updateRequiredEmails = false;
    while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
        $type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
        if ($type == "SetTicketStatus") {
            $Ticket = new Ticket();
            $Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
                $Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
            }
            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
                $Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
            }
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
                $Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
            }
            $TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
                $TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
            }
            $TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
            $TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
            $TicketEditor->Save();
            if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
                $Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
            }
            $Ticket->Editor = $TicketEditor;
            $Ticket->LoadMessages();
            $time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS, "last_update");
            $Ticket->SetLastUpdate($time);
            $updateRequiredTickets = true;
        } else {
            if ($type == "AddTicketEditorReply") {
                $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
                $Ticket->Load(false, false);
                $Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
                $Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
                $Ticket->Messages[0]->ChannelId = getId(32);
                $Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
                $Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
                $Ticket->Messages[0]->Type = 1;
                $Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
                $Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
                if ($Ticket->CreationType >= 6 && !empty($Ticket->ChannelId)) {
                    $twchannel = SocialMediaChannel::GetChannelById($Ticket->ChannelId);
                    if ($Ticket->CreationType == 7 && $twchannel->StreamType == 1) {
                        $Ticket->Messages[0]->Text = $twchannel->AddScreenName($Ticket->Messages[0]->Text, $Ticket->Messages[0]->Email);
                    } else {
                        if ($Ticket->CreationType == 6) {
                            $Ticket->Messages[0]->Email = $twchannel->PageId;
                        }
                    }
                }
                $Ticket->Messages[0]->Subject = cutString($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], 255, false);
                $Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
                $acount = 8;
                while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
                    $Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
                }
                $Ticket->SendEditorReply($Ticket->Messages[0]->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
                if (!empty(Server::$Configuration->File["gl_ctor"])) {
                    $Ticket->LoadStatus();
                    $Ticket->Editor->Status = TICKET_STATUS_CLOSED;
                    $Ticket->Editor->Save();
                }
                $Ticket->SetLastUpdate(time());
                $updateRequiredTickets = true;
            } else {
                if ($type == "SetTicketLanguage") {
                    $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                    $Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                    $Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                    $Ticket->SetLastUpdate(time());
                    $updateRequiredTickets = true;
                } else {
                    if ($type == "DeleteTicketFromServer") {
                        $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                        $Ticket->Destroy();
                        $Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
                        $Ticket->SetLastUpdate(time());
                        $updateRequiredTickets = true;
                    } else {
                        if ($type == "AddComment") {
                            $Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                            $Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                            $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
                            $Ticket->SetLastUpdate(time());
                            $updateRequiredTickets = true;
                        } else {
                            if ($type == "LinkChat") {
                                if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
                                    $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
                                }
                                $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                $Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
                                $Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
                                $Ticket->SetLastUpdate(time());
                                $updateRequiredTickets = true;
                            } else {
                                if ($type == "LinkTicket") {
                                    $Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                    $TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                    $counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
                                    $counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
                                    if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
                                        $Ticket->LinkTicket($TicketSub->Id, getId(32));
                                    } else {
                                        $TicketSub->LinkTicket($Ticket->Id, getId(32));
                                    }
                                    $Ticket->SetLastUpdate(time());
                                    $updateRequiredTickets = true;
                                } else {
                                    if ($type == "EditMessage") {
                                        $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                        $ticket->LoadStatus();
                                        $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                        $message->Load();
                                        $message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                        $message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
                                        $message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
                                        $message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
                                        $message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
                                        $message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
                                        $message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
                                        $message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
                                        $ticket->SetLastUpdate(time(), false);
                                        $updateRequiredTickets = true;
                                        if ($ticket->Editor != null) {
                                            $ticket->Editor->Save();
                                        }
                                    } else {
                                        if ($type == "CreateTicket") {
                                            $Ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), "");
                                            $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
                                            $Ticket->Messages[0]->Id = $Ticket->Id;
                                            $Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
                                            $Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
                                            $Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
                                            $Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
                                            $Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
                                            $Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
                                            $Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
                                            $Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
                                            $Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
                                            $Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
                                            $Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
                                            $Ticket->Messages[0]->ApplyCustomFromPost($count);
                                            $cid = 0;
                                            while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
                                                $value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
                                                if (strpos($value, "[att]") === 0) {
                                                    $Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
                                                } else {
                                                    if (strpos($value, "[com]") === 0) {
                                                        $Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
                                                    }
                                                }
                                            }
                                            $Ticket->Messages[0]->LoadAttachments();
                                            if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
                                                $email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
                                                $email->Load();
                                                $email->LoadAttachments();
                                                foreach ($email->Attachments as $rid => $res) {
                                                    if (empty($Ticket->Messages[0]->Attachments[$rid])) {
                                                        KnowledgeBase::Process(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
                                                    }
                                                }
                                                $email->Destroy();
                                                if (!empty($email->Created)) {
                                                    $Ticket->Messages[0]->Created = $email->Created;
                                                }
                                            }
                                            $Ticket->Save();
                                            $TicketEditor = new TicketEditor($Ticket->Id);
                                            $TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
                                            $TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
                                            $TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
                                            $TicketEditor->Save();
                                            $Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
                                            $Ticket->SetLastUpdate(time());
                                            $updateRequiredTickets = true;
                                        } else {
                                            if ($type == "SetEmailStatus") {
                                                $Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                                $Email->SetStatus();
                                                $updateRequiredEmails = true;
                                            } else {
                                                if ($type == "ForwardMessage") {
                                                    $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                                    $message->Load();
                                                    $message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
                                                    $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
                                                    $ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
                                                } else {
                                                    if ($type == "MoveMessageIntoTicket") {
                                                        $message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
                                                        $message->Load(true);
                                                        $message->ChannelId = getId(32);
                                                        $ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
                                                        $ticket->Load();
                                                        $ticket->Id = $message->Id = CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS);
                                                        $ticket->Messages = array();
                                                        $ticket->Messages[0] = $message;
                                                        $ticket->Save();
                                                        $ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
                                                        $message->SaveAttachments();
                                                        $message->SaveComments($ticket->Id);
                                                        $updateRequiredTickets = true;
                                                    } else {
                                                        if ($type == "DeleteAttachment") {
                                                            KnowledgeBase::Process(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
                                                        }
                                                    }
                                                }
                                            }
                                        }
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
        $count++;
    }
    if ($updateRequiredTickets) {
        CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
    }
    if ($updateRequiredEmails) {
        CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
    }
}
function downloadEmails($cronJob = false, $exists = false, $reload = false)
{
    global $GROUPS, $CONFIG, $INTERNAL;
    if (is_array($GROUPS)) {
        foreach ($GROUPS as $group) {
            $gmbout = Mailbox::GetById($group->TicketEmailOut);
            if (is_array($group->TicketEmailIn)) {
                foreach ($group->TicketEmailIn as $mid) {
                    if (!empty($CONFIG["db"]["gl_email"][$mid]) && $CONFIG["db"]["gl_email"][$mid]->LastConnect < time() - $CONFIG["db"]["gl_email"][$mid]->ConnectFrequency * 60) {
                        $CONFIG["db"]["gl_email"][$mid]->SetLastConnect(time());
                        $newmails = downloadFromMailbox($reload, $CONFIG["db"]["gl_email"][$mid]->Type, $CONFIG["db"]["gl_email"][$mid]->Host, $CONFIG["db"]["gl_email"][$mid]->Port, $CONFIG["db"]["gl_email"][$mid]->Password, $CONFIG["db"]["gl_email"][$mid]->Username, $CONFIG["db"]["gl_email"][$mid]->SSL, $CONFIG["db"]["gl_email"][$mid]->Delete);
                        if ($reload) {
                            $CONFIG["db"]["gl_email"][$mid]->SetLastConnect(0);
                        }
                        if (!empty($newmails) && is_array($newmails)) {
                            foreach ($newmails as $temail) {
                                if (TicketEmail::Exists($temail->Id)) {
                                    continue;
                                }
                                $Ticket = null;
                                $temail->MailboxId = $mid;
                                $temail->GroupId = $group->Id;
                                if (preg_match_all("/\\[[a-zA-Z\\d]{12}\\]/", $temail->Subject . $temail->Body, $matches)) {
                                    foreach ($matches[0] as $match) {
                                        $id = $groupid = $language = "";
                                        if ($exists = Ticket::Exists($match, $id, $groupid, $language)) {
                                            $Ticket = new Ticket($id, true);
                                            $Ticket->Group = $groupid;
                                            $Ticket->Language = strtoupper($language);
                                            $Ticket->Messages[0]->Type = $temail->Email == $gmbout->Email || $temail->Email == $CONFIG["db"]["gl_email"][$mid]->Email ? 1 : 3;
                                            $Ticket->Messages[0]->Text = $temail->Body;
                                            $Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
                                            $Ticket->Messages[0]->ChannelId = $temail->Id;
                                            $Ticket->Messages[0]->Fullname = $temail->Name;
                                            $Ticket->Messages[0]->Subject = $temail->Subject;
                                            $Ticket->Messages[0]->Hash = strtoupper(str_replace(array("[", "]"), "", $match));
                                            $Ticket->Messages[0]->Edited = $Ticket->Messages[0]->Created = $temail->Created;
                                            if (DEBUG_MODE) {
                                                logit("SAVE EMAIL REPLY: " . $temail->Id . " - " . $temail->Subject);
                                            }
                                            $Ticket->Messages[0]->Save($id, $temail->Created);
                                            $Ticket->Reactivate();
                                            $Ticket->SetLastUpdate(time());
                                        }
                                    }
                                }
                                if (!$exists) {
                                    if ($group->TicketHandleUnknownEmails == 1) {
                                        if (DEBUG_MODE) {
                                            logit("SAVE EMAIL: " . $temail->Id . " - " . $temail->Subject);
                                        }
                                        $temail->Save();
                                    } else {
                                        if ($group->TicketHandleUnknownEmails == 0) {
                                            $Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), true);
                                            $Ticket->Group = $group->Id;
                                            $Ticket->CreationType = 1;
                                            $Ticket->Language = strtoupper($CONFIG["gl_default_language"]);
                                            $Ticket->Messages[0]->Id = $Ticket->Id;
                                            $Ticket->Messages[0]->Type = 3;
                                            $Ticket->Messages[0]->Text = $temail->Body;
                                            $Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
                                            $Ticket->Messages[0]->ChannelId = $temail->Id;
                                            $Ticket->Messages[0]->Fullname = $temail->Name;
                                            $Ticket->Messages[0]->Created = $temail->Created;
                                            $Ticket->Messages[0]->Subject = $temail->Subject;
                                            $Ticket->Messages[0]->Attachments = $temail->Attachments;
                                            $Ticket->Messages[0]->SaveAttachments();
                                            $Ticket->Save();
                                            $Ticket->AutoAssignEditor();
                                            $Ticket->SetLastUpdate(time());
                                            languageSelect(strtolower($CONFIG["gl_default_language"]), true);
                                            Visitor::SendTicketAutoresponder($Ticket, strtoupper($CONFIG["gl_default_language"]), false);
                                            languageSelect("", true);
                                        }
                                    }
                                    if (!empty($CONFIG["gl_mpm"])) {
                                        foreach ($INTERNAL as $operator) {
                                            if ($operator->IsInPushMessageState()) {
                                                if ($operator->HasAccessToEmail($group->Id)) {
                                                    $operator->AddPushMessage($temail->Id, $this->SystemId, !empty($temail->Name) ? $temail->Name : $temail->Email, 3, $temail->Body);
                                                }
                                            }
                                        }
                                    }
                                }
                                foreach ($temail->Attachments as $attid => $attdata) {
                                    file_put_contents(PATH_UPLOADS . $attdata[0], $attdata[2]);
                                    processResource("SYSTEM", $attid, $attdata[0], 3, $attdata[1], 0, 100, 1);
                                    if (!$exists && $group->TicketHandleUnknownEmails == 1) {
                                        $temail->SaveAttachment($attid);
                                    }
                                    if (!empty($Ticket)) {
                                        $Ticket->Messages[0]->ApplyAttachment($attid);
                                    }
                                }
                            }
                        }
                        if (!$cronJob) {
                            return;
                        }
                    }
                }
            }
        }
    }
}
 function TicketEditorAssign()
 {
     $editor = new TicketEditor();
     $params = ApiV2::GetObjectFields("TicketEditor");
     if ($editor = $this->CreateFromJSON($params, json_decode($_POST["p_data"]), $editor, "TicketEditor")) {
         $Ticket = new Ticket();
         $Ticket->Id = $editor->Id;
         if ($Ticket->Load()) {
             $editor->Editor = Operator::GetSystemId($editor->Editor);
             if (isset(Server::$Operators[$editor->Editor])) {
                 if (!empty($editor->GroupId) && in_array($editor->GroupId, Server::$Operators[$editor->Editor]->GetGroupList(true))) {
                     $editor->Save();
                     $Ticket->Editor = $editor;
                     if ($Ticket->Group != $editor->GroupId) {
                         $Ticket->SetGroup($editor->GroupId);
                     }
                     $Ticket->LoadMessages();
                     $Ticket->SetLastUpdate(time());
                     $this->JSONOutput = APIV2::Encode(array("TicketEditor" => ApiV2::ClearObject($params, $editor)), $this->JSONParams);
                     CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
                 } else {
                     $this->ErrorField = "GroupId";
                 }
             } else {
                 $this->ErrorField = "Editor";
             }
         } else {
             $this->ErrorField = "Id";
         }
     }
 }
 function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false)
 {
     global $INPUTS, $CONFIG, $INTERNAL, $GROUPS;
     $isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter();
     $ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"]));
     $ticket->Messages[0]->Id = $ticket->Id;
     $ticket->Messages[0]->IP = getIP();
     $group = $GROUPS[$_group];
     if (!isTicketFlood() && !$isSpam) {
         initData(array("INPUTS"));
         $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
         $ticket->Group = $_group;
         $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput($INPUTS[111], false, "", $changed);
         $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput($INPUTS[112], false, "", $changed);
         $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput($INPUTS[113], false, "", $changed);
         $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput($INPUTS[116], false, "", $changed);
         $ticket->Messages[0]->Text = $group->GetServerInput($INPUTS[114], false, "", $changed);
         $ticket->Messages[0]->CallMeBack = $_cmb;
         $ticket->Messages[0]->Country = $_country;
         $ticket->Messages[0]->EmailId = getId(32);
         $ticket->Messages[0]->ChannelId = getId(32);
         $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
         if (empty($_url)) {
             $_url = Visitor::GetLastURLFromVisitor($this->UserId);
         }
         $ticket->Messages[0]->Subject = $_url;
         $this->Browsers[0]->DesiredChatGroup = $ticket->Group;
         $this->Browsers[0]->SetCookieGroup();
         if ($_custom) {
             foreach ($INPUTS as $index => $input) {
                 if ($input->Active && $input->Custom) {
                     $value = $group->GetServerInput($input, false, "", $changed);
                     if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) {
                         $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value;
                     } else {
                         if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) {
                             $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId);
                         }
                     }
                     if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index]) && $input->Type != "File") {
                         setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]);
                     }
                 } else {
                     if ($input->Active) {
                         if ($input->Index == 111 && $input->Cookie) {
                             setCookieValue("form_111", $ticket->Messages[0]->Fullname);
                         } else {
                             if ($input->Index == 112 && $input->Cookie) {
                                 setCookieValue("form_112", $ticket->Messages[0]->Email);
                             } else {
                                 if ($input->Index == 113 && $input->Cookie) {
                                     setCookieValue("form_113", $ticket->Messages[0]->Company);
                                 } else {
                                     if ($input->Index == 114 && $input->Cookie) {
                                         setCookieValue("form_114", $ticket->Messages[0]->Text);
                                     } else {
                                         if ($input->Index == 116 && $input->Cookie) {
                                             setCookieValue("form_116", $ticket->Messages[0]->Phone);
                                         }
                                     }
                                 }
                             }
                         }
                     }
                 }
             }
         }
         if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) {
             $ticket->Save();
             $ticket->AutoAssignEditor();
             $ticket->SetLastUpdate(time());
         }
         $this->AddFunctionCall("lz_chat_mail_callback(true);", false);
         if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
             $TicketEditor = new TicketEditor($ticket->Id);
             $TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
             $TicketEditor->Status = 0;
             $TicketEditor->GroupId = $ticket->Group;
             $TicketEditor->Save();
         }
         if (!empty($CONFIG["gl_mpm"])) {
             foreach ($INTERNAL as $operator) {
                 if ($operator->IsInPushMessageState()) {
                     if ($operator->HasAccessToTicket($ticket)) {
                         $operator->AddPushMessage($ticket->Id, $this->SystemId, $_name, 2, $_text);
                     }
                 }
             }
         }
         return $ticket;
     } else {
         $this->AddFunctionCall("lz_chat_mail_callback(false);", false);
     }
     return false;
 }
 function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false)
 {
     $isSpam = !empty(Server::$Configuration->File["gl_sft"]) && Visitor::CreateSPAMFilter($this->UserId);
     $ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : Server::$Configuration->File["gl_default_language"]));
     $ticket->Messages[0]->Id = $ticket->Id;
     $ticket->Messages[0]->IP = Communication::GetIP();
     $group = Server::$Groups[$_group];
     if (!isTicketFlood() && !$isSpam) {
         Server::InitDataBlock(array("INPUTS"));
         $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
         $ticket->Group = $_group;
         $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput(Server::$Inputs[111], false, "", $changed);
         $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput(Server::$Inputs[112], false, "", $changed);
         $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput(Server::$Inputs[113], false, "", $changed);
         $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput(Server::$Inputs[116], false, "", $changed);
         $ticket->Messages[0]->Text = $group->GetServerInput(Server::$Inputs[114], false, "", $changed);
         $ticket->Messages[0]->CallMeBack = $_cmb;
         $ticket->Messages[0]->Country = $_country;
         $ticket->Messages[0]->EmailId = getId(32);
         $ticket->Messages[0]->ChannelId = getId(32);
         $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
         if (empty($_url)) {
             $_url = Visitor::GetLastURLFromVisitor($this->UserId);
         }
         $ticket->Messages[0]->Subject = $_url;
         $this->Browsers[0]->DesiredChatGroup = $ticket->Group;
         $this->Browsers[0]->SetCookieGroup();
         if ($_custom) {
             foreach (Server::$Inputs as $index => $input) {
                 if ($input->Active && $input->Custom) {
                     $value = $group->GetServerInput($input, false, "", $changed);
                     if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) {
                         $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value;
                     } else {
                         if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) {
                             $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId);
                         }
                     }
                 }
                 $ud = new UserData($ticket->Messages[0]->Fullname, $ticket->Messages[0]->Email, $ticket->Messages[0]->Company, $ticket->Messages[0]->Phone, $ticket->Messages[0]->Customs);
                 $ud->Save();
                 $ud->SaveToCookie();
             }
         }
         if (Server::$Configuration->File["gl_adct"] == 1 || !(!empty(Server::$Configuration->File["gl_rm_om"]) && Server::$Configuration->File["gl_rm_om_time"] == 0)) {
             $ticket->Save();
             $ticket->AutoAssignEditor();
             $ticket->SetLastUpdate(time());
         }
         $this->AddFunctionCall("lz_chat_mail_callback(true);", false);
         if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty(Server::$Operators[Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
             $TicketEditor = new TicketEditor($ticket->Id);
             $TicketEditor->Editor = Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
             $TicketEditor->Status = 0;
             $TicketEditor->GroupId = $ticket->Group;
             $TicketEditor->Save();
         }
         if (!empty(Server::$Configuration->File["gl_mpm"])) {
             foreach (Server::$Operators as $operator) {
                 if ($operator->IsInPushMessageState()) {
                     if ($operator->HasAccessToTicket($ticket)) {
                         $operator->AddPushMessage($ticket->Id, $this->SystemId, $ticket->Messages[0]->Fullname, 2, $ticket->Messages[0]->Text);
                     }
                 }
             }
         }
         return $ticket;
     } else {
         $this->AddFunctionCall("lz_chat_mail_callback(false);", false);
     }
     return false;
 }