/**
* @param $report
* @param $name (default 'status')
* @param $label (default '')
* @param $option (default 1)
**/
function __construct($report, $name = 'status', $label = '', $option = 1)
{
if (is_array($option)) {
foreach ($option as $opt) {
$tab[$opt] = Ticket::getStatus($opt);
}
} else {
if ($option == 1) {
$tab = Ticket::getAllStatusArray(true);
} else {
$tab = Ticket::getAllStatusArray(false);
}
}
// Parent is PluginReportsArrayCriteria
parent::__construct($report, $name, $label ? $label : _n('Status', 'Statuses', 1), $tab);
}
if (is_array($val) && in_array($group, $val)) {
if (isset($tasklevels[$key])) {
$tasklevels[$key] += $time;
} else {
$tasklevels[$key] = $time;
}
}
}
}
}
$row_num++;
$num = 1;
echo Search::showNewLine($output_type);
echo Search::showItem($output_type, $data['id'], $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_entities', $data['entities_id']), $num, $row_num);
echo Search::showItem($output_type, Ticket::getStatus($data["status"]), $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['date']), $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['date_mod']), $num, $row_num);
echo Search::showItem($output_type, Ticket::getPriorityName($data['priority']), $num, $row_num);
echo Search::showItem($output_type, $userdata, $num, $row_num);
echo Search::showItem($output_type, Ticket::getTicketTypeName($data['type']), $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName("glpi_itilcategories", $data["itilcategories_id"]), $num, $row_num);
$out = $ticket->getLink();
echo Search::showItem($output_type, $out, $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['closedate']), $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_requesttypes', $data["requesttypes_id"]), $num, $row_num);
if ($output_type == Search::HTML_OUTPUT || $output_type == Search::PDF_OUTPUT_PORTRAIT || $output_type == Search::PDF_OUTPUT_LANDSCAPE) {
echo Search::showItem($output_type, Html::timestampToString($data["takeintoaccount_delay_stat"]), $num, $row_num);
} else {
echo Search::showItem($output_type, Html::formatNumber($data["takeintoaccount_delay_stat"] / 3600, false, 5), $num, $row_num);
}
}
if ($status1 == "5") {
$status1 = "solved";
}
if ($status1 == "6") {
$status1 = "closed";
}
//requerente
$sql_user = "******" . $row['id'] . "\n\t\t\tAND glpi_tickets_users.`users_id` = glpi_users.id\n\t\t\tAND glpi_tickets_users.type = 1\n\t\t\t" . $entidade . " ";
$result_user = $DB->query($sql_user);
$row_user = $DB->fetch_assoc($result_user);
//tecnico
$sql_tec = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname\n\t\t\tFROM `glpi_tickets_users` , glpi_tickets, glpi_users\n\t\t\tWHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`\n\t\t\tAND glpi_tickets.id = " . $row['id'] . "\n\t\t\tAND glpi_tickets_users.`users_id` = glpi_users.id\n\t\t\tAND glpi_tickets_users.type = 2\n\t\t\t" . $entidade . " ";
$result_tec = $DB->query($sql_tec);
$row_tec = $DB->fetch_assoc($result_tec);
echo "\t\n\t\t\t<tr>\n\t\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t\t<td style='vertical-align:middle;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> " . Ticket::getStatus($row['status']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . substr($row['descr'], 0, 55) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_user['name'] . " " . $row_user['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_tec['name'] . " " . $row_tec['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['solvedate']) . " </td>\n\t\t\t</tr>";
}
echo "</tbody>\n\t\t\t\t</table>\n\t\t\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#data')
.removeClass( 'display' )
.addClass('table table-striped table-bordered');
$(document).ready(function() {
oTable = $('#data').dataTable({
"bJQueryUI": true,
"sPaginationType": "full_numbers",
"bFilter": false,
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI, $DB;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
// if ($meta) {
// $NAME = "META_";
// }
if (isset($searchopt[$ID]["table"])) {
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$count_display = 0;
$added = array();
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0 || isset($data[$num][$k][2]) && $data[$num][$k][2] != '') {
if ($count_display) {
$out .= self::LBBR;
}
if ($itemtype == 'Ticket') {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0) {
$userdata = getUserName($data[$num][$k]['name'], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
$count_display++;
}
} else {
$out .= getUserName($data[$num][$k]['name'], $showuserlink);
$count_display++;
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$num][$k][2])) {
$split = explode(self::LONGSEP, $data[$num][$k][2]);
for ($l = 0; $l < count($split); $l++) {
$split2 = explode(" ", $split[$l]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$num][0]['id'] > 0) {
$userdata = getUserName($data[$num][0]['id'], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$usernameformat = formatUserName($data[$num][0]['id'], $data[$num][0]['name'], $data[$num][0]['realname'], $data[$num][0]['firstname'], 1);
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$count_display = 0;
$added = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_entities', $data[$num][$k]['entities_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$added = array();
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_profiles', $data[$num][$k]['profiles_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$num][0]['name'])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$num][0]['name'] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$displayed = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
$linkid = $data[$num][$k]['tickets_id_2'] == $data['id'] ? $data[$num][$k]['name'] : $data[$num][$k]['tickets_id_2'];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= self::LBBR;
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
// Requester
if ($ID == 60) {
$options['criteria'][0]['field'] = 4;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Writer
if ($ID == 61) {
$options['criteria'][0]['field'] = 22;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Assign
if ($ID == 64) {
$options['criteria'][0]['field'] = 5;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
} else {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.due_date":
case "glpi_problems.due_date":
case "glpi_changes.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$num][0]['name']);
// No due date in waiting status
if ($data[$num][0]['status'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$num][0]['name'])) {
return '';
}
if ($data[$num][0]['status'] == Ticket::SOLVED || $data[$num][0]['status'] == Ticket::CLOSED) {
return $out;
}
$itemtype = getItemTypeForTable($table);
$item = new $itemtype();
$item->getFromDB($data['id']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($item->isField('slas_id') && $item->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($item->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $item->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($item->fields['date']);
$totaltime = strtotime($data[$num][0]['name']) - strtotime($item->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hour') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'day') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hour') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'day') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563; position: relative;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$num][0]['min'] == -1) {
return __('Unlimited');
}
if (empty($data[$num][0]['name'])) {
return 0;
}
return $data[$num][0]['name'];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$num][0]['name'], $data[$num][0]['auths_id'], 1, $data[$num][0]['ldapname'] . $data[$num][0]['mailname']);
case "glpi_reservationitems.comment":
if (empty($data[$num][0]['name'])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$num][0]['name']) . "</a>";
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data[$num][0]['name']);
case 'glpi_changes.status':
$status = Change::getStatus($data[$num][0]['name']);
return "<img src=\"" . Change::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$num][0]['name']);
return "<img src=\"" . Problem::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$num][0]['name']);
return "<img src=\"" . Ticket::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_projectstates.name':
$out = '';
$query = "SELECT `color`\n FROM `glpi_projectstates`\n WHERE `name` = '" . $data[$num][0]['name'] . "'";
foreach ($DB->request($query) as $color) {
$color = $color['color'];
$out = "<div style=\"background-color:" . $color . ";\">";
$name = $data[$num][0]['name'];
if (isset($data[$num][0]['trans'])) {
$name = $data[$num][0]['trans'];
}
if ($itemtype == 'ProjectState') {
$out .= "<a href='" . $CFG_GLPI["root_doc"] . "/front/projectstate.form.php?id=" . $data[$num][0]["id"] . "'>" . $name . "</a></div>";
} else {
$out .= $name . "</div>";
}
}
return $out;
case 'glpi_items_tickets.items_id':
case 'glpi_items_problems.items_id':
if (!empty($data[$num])) {
$items = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['itemtype']) && ($item = getItemForItemtype($val['itemtype']))) {
if ($item->getFromDB($val['name'])) {
$items[] = $item->getLink(array('comments' => true));
}
}
}
}
if (!empty($items)) {
return implode("<br>", $items);
}
}
return ' ';
case 'glpi_items_tickets.itemtype':
case 'glpi_items_problems.itemtype':
if (!empty($data[$num])) {
$itemtypes = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['name'])) {
if (substr($val['name'], 0, 6) == 'Plugin') {
$plug = new $val['name']();
$name = $plug->getTypeName();
$itemtypes[] = __($name);
} else {
$itemtypes[] = __($val['name']);
}
}
}
}
if (!empty($itemtypes)) {
return implode("<br>", $itemtypes);
}
}
return ' ';
case 'glpi_tickets.name':
case 'glpi_problems.name':
case 'glpi_changes.name':
if (isset($data[$num][0]['content']) && isset($data[$num][0]['id']) && isset($data[$num][0]['status'])) {
$link = Toolbox::getItemTypeFormURL($itemtype);
$out = "<a id='{$itemtype}" . $data[$num][0]['id'] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$num][0]['id'];
// Force solution tab if solved
if ($item = getItemForItemtype($itemtype)) {
if (in_array($data[$num][0]['status'], $item->getSolvedStatusArray())) {
$out .= "&forcetab={$itemtype}\$2";
}
}
$out .= "\">";
$name = $data[$num][0]['name'];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][0]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][0]['id']);
}
$out .= $name . "</a>";
$hdecode = Html::entity_decode_deep($data[$num][0]['content']);
$content = Toolbox::unclean_cross_side_scripting_deep($hdecode);
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br(Html::Clean($content)), array('applyto' => $itemtype . $data[$num][0]['id'], 'display' => false)));
return $out;
}
case 'glpi_ticketvalidations.status':
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($data[$num][$k]['name']) {
$status = TicketValidation::getStatus($data[$num][$k]['name']);
$bgcolor = TicketValidation::getStatusColor($data[$num][$k]['name']);
$out .= (empty($out) ? '' : self::LBBR) . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.satisfaction':
if (self::$output_type == self::HTML_OUTPUT) {
return TicketSatisfaction::displaySatisfaction($data[$num][0]['name']);
}
break;
case 'glpi_projects._virtual_planned_duration':
return Html::timestampToString(ProjectTask::getTotalPlannedDurationForProject($data["id"]), false);
case 'glpi_projects._virtual_effective_duration':
return Html::timestampToString(ProjectTask::getTotalEffectiveDurationForProject($data["id"]), false);
case 'glpi_cartridgeitems._virtual':
return Cartridge::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_printers._virtual':
return Cartridge::getCountForPrinter($data["id"], self::$output_type != self::HTML_OUTPUT);
case 'glpi_consumableitems._virtual':
return Consumable::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_links._virtual':
$out = '';
$link = new Link();
if (($item = getItemForItemtype($itemtype)) && $item->getFromDB($data['id']) && $link->getfromDB($data[$num][0]['id']) && $item->fields['entities_id'] == $link->fields['entities_id']) {
if (count($data[$num])) {
$count_display = 0;
foreach ($data[$num] as $val) {
if (is_array($val)) {
$links = Link::getAllLinksFor($item, $val);
foreach ($links as $link) {
if ($count_display) {
$out .= self::LBBR;
}
$out .= $link;
$count_display++;
}
}
}
}
}
return $out;
case 'glpi_reservationitems._virtual':
if ($data[$num][0]['is_active']) {
return "<a href='reservation.php?reservationitems_id=" . $data["refID"] . "' title=\"" . __s('See planning') . "\">" . "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/reservation-3.png\" alt='' title=''></a>";
} else {
return " ";
}
}
}
//// Default case
// Link with plugin tables : need to know left join structure
if (isset($table)) {
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['id'])) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = $linkitemtype::getFormUrl();
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][$k]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][$k]['id']);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $data[$num][$k]['id'] . "' href='{$page}=" . $data[$num][$k]['id'] . "'>" . $name . "</a>";
}
}
return $out;
case "text":
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$text = "";
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($data[$num][$k]['name'])));
} else {
$text = nl2br($data[$num][$k]['name']);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDate($data[$num][$k]['name']);
}
}
return $out;
case "datetime":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDateTime($data[$num][$k]['name']);
}
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($data[$num][$k]['name'], $withseconds, $withdays);
}
return $out;
case "email":
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (!empty($data[$num][$k]['name'])) {
$out .= empty($out) ? '' : self::LBBR;
$out .= "<a href='mailto:" . $data[$num][$k]['name'] . "'>" . $data[$num][$k]['name'];
$out .= "</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$num][0]['name']);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "count":
case "number":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name'], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "decimal":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name']));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "bool":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$num][$k]['name']), $unit);
}
}
return $out;
case "itemtypename":
if ($obj = getItemForItemtype($data[$num][0]['name'])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$num][0]['name']])) {
return $CFG_GLPI['languages'][$data[$num][0]['name']][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = $data[$num][$k];
// Copy name to real field
$tmpdata[$field] = $data[$num][$k]['name'];
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true, 'searchopt' => $searchopt[$ID]));
}
if (!empty($specific)) {
$out .= $specific;
} else {
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
$out .= $searchopt[$ID]['emptylabel'];
} else {
// Trans field exists
if (isset($data[$num][$k]['trans']) && !empty($data[$num][$k]['trans'])) {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['trans'], $unit);
} else {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
}
}
}
}
}
}
return $out;
// Trans in group concat
if (count($split) == 3 && !empty($split[1])) {
return Dropdown::getValueWithUnit($split[1], $unit);
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
/**
* Clone of Ticket::showForm()
* Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
*/
static function getCentral($ID = 0, $options = array())
{
global $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
$default_values = Ticket::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$ticket->check($ID, 'r');
} else {
// Create item
$ticket->check(-1, 'w', $values);
}
if (!$ID) {
$ticket->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$ticket->userentities[] = $ID_entity;
}
}
}
$ticket->countentitiesforuser = count($ticket->userentities);
if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$ticket->fields["entities_id"] = $ticket->userentities[0];
// Pass to values
$values['entities_id'] = $ticket->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$ticket->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$ticket->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($ticket->fields[$key])) {
$ticket->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $ticket->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $ticket);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($ticket->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($ticket->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($ticket->fields["due_date"] == 'NULL') {
$ticket->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($ticket->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $ticket->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = Ticket::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo Ticket::getTicketTypeName($ticket->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($ticket->fields["type"]) {
case Ticket::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case Ticket::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$ticket->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
} else {
echo Ticket::getStatus($ticket->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $ticket);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $ticket);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
echo Ticket::getUrgencyName($ticket->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
} else {
echo TicketValidation::getStatus($ticket->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
echo Ticket::getImpactName($ticket->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $ticket);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
if ($item->can($ticket->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $ticket->fields["itemtype"];
$dev_items_id = $ticket->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
$item->getFromDB($ticket->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$ticket->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $ticket);
} else {
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
// End of adding by plugin
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($ticket->fields["content"])) {
echo nl2br($ticket->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $ticket);
} else {
echo nl2br($ticket->fields["content"]);
}
// * Added by plugin surveyticket
}
// End of adding by plugin
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
Ticket::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($ticket);
echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$ticket->addDivForTabs();
}
return true;
}
/**
* create a new reply for a ticket.
* A reply will only be added if the content isn't empty and if the ticket isn't closed.
* The ticket creator will be notified by email that someone else replied on his ticket.
* @param $content the content of the reply
* @param $author the author of the reply
* @param $ticket_id the id of the ticket to which we want to add the reply.
* @param $hidden boolean that specifies if the reply should only be shown to mods/admins or all users.
*/
public static function createReply($content, $author, $ticket_id, $hidden)
{
//if not empty
if (!(Trim($content) === '')) {
$content = filter_var($content, FILTER_SANITIZE_STRING);
$ticket = new Ticket();
$ticket->load_With_TId($ticket_id);
//if status is not closed
if ($ticket->getStatus() != 3) {
Ticket_Reply::createReply($content, $author, $ticket_id, $hidden, $ticket->getAuthor());
//notify ticket author that a new reply is added!
if ($ticket->getAuthor() != $author) {
Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "REPLY", $ticket->getForwardedGroupId());
}
} else {
//TODO: Show error message that ticket is closed
}
} else {
//TODO: Show error content is empty
}
}
/**
* Display linked tickets to a ticket
*
* @param $ID ID of the ticket id
*
* @return nothing display
**/
static function displayLinkedTicketsTo($ID)
{
global $DB, $CFG_GLPI;
$tickets = self::getLinkedTicketsTo($ID);
$canupdate = Session::haveRight('ticket', UPDATE);
$ticket = new Ticket();
if (is_array($tickets) && count($tickets)) {
foreach ($tickets as $linkID => $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$icons = "<img src='" . Ticket::getStatusIconURL($ticket->fields["status"]) . "' alt=\"" . Ticket::getStatus($ticket->fields["status"]) . "\"\n title=\"" . Ticket::getStatus($ticket->fields["status"]) . "\">";
if ($canupdate) {
$icons .= ' ' . Html::getSimpleForm(static::getFormURL(), 'purge', _x('button', 'Delete permanently'), array('id' => $linkID, 'tickets_id' => $ID), $CFG_GLPI["root_doc"] . "/pics/delete.png");
}
$text = sprintf(__('%1$s %2$s'), self::getLinkName($data['link']), $ticket->getLink(array('forceid' => true)));
printf(__('%1$s %2$s'), $text, $icons);
}
echo '<br>';
}
}
}
$prio_name = _x('priority', 'Medium');
}
if ($priority == 4) {
$prio_name = _x('priority', 'High');
}
if ($priority == 5) {
$prio_name = _x('priority', 'Very high');
}
if ($priority == 6) {
$prio_name = _x('priority', 'Major');
}
//get Location
$sql_loc = "SELECT id, name\n\t\tFROM glpi_locations\n\t\tWHERE glpi_locations.id = " . $row['lid'] . " ";
$result_loc = $DB->query($sql_loc);
$row_loc = $DB->fetch_assoc($result_loc);
echo "\n\t\t<tr class='title'>\n\t\t\t<td style='text-align:center; vertical-align:middle;'> <a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span >" . $row['id'] . "</span> </a></td>\n\t\t\t<td style='vertical-align:middle;'><span style='color:#000099';><img src=../../../../pics/" . $status1 . ".png /> " . Ticket::getStatus($row['status']) . "</span ></td>\n\t\t\t<td style='vertical-align:middle;'><a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span >" . $row['descri'] . "</span> </a></td>\n\t\t\t<td style='vertical-align:middle;'><span >" . $row_tec['name'] . " " . $row_tec['sname'] . "</span> </td>\n\t\t\t<td style='vertical-align:middle;'><span >" . $row_req['name'] . " " . $row_req['sname'] . "</span> </td>";
if ($show_loc == 1) {
echo "<td style='vertical-align:middle; text-align:center; font-size:14pt;'>" . $row_loc['name'] . "</td>";
}
if ($show_due == 1) {
if ($count_due > 0) {
$now = date("Y-m-d H:i");
if ($row['duedate'] < $now) {
echo "<td style='vertical-align:middle; font-size:14pt; color:red;'><span>" . conv_data_hora($row['duedate']) . "</span> </td>";
} else {
echo "<td style='vertical-align:middle; font-size:14pt; color:green;'><span>" . conv_data_hora($row['duedate']) . "</span> </td>";
}
}
}
echo "\t\t\t\t\n\t\t\t<td style='vertical-align:middle; text-align:center; background-color:" . $row_prio['value'] . ";'>" . $prio_name . "</td>\n\t\t</tr>";
}
public function showEquals($searchopt, $value, $edit = true)
{
$inputname = $searchopt['linkfield'];
switch ($searchopt['table'] . "." . $searchopt['linkfield']) {
case "glpi_tickets.status":
if ($edit) {
Ticket::dropdownStatus($inputname, $value, 1);
} else {
echo Ticket::getStatus($value);
}
break;
case "glpi_tickets.priority":
if ($edit) {
Ticket::dropdownPriority($inputname, $value, true, true);
} else {
echo Ticket::getPriorityName(trim($value));
}
break;
case "glpi_tickets.impact":
if ($edit) {
Ticket::dropdownImpact($inputname, $value, true);
} else {
echo Ticket::getImpactName($value);
}
break;
case "glpi_tickets.urgency":
if ($edit) {
Ticket::dropdownUrgency($inputname, $value, true);
} else {
echo Ticket::getUrgencyName($value);
}
break;
case "glpi_tickets.global_validation":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
TicketValidation::getStatus($value);
}
break;
case "glpi_users.name":
if ($edit) {
User::dropdown(array('name' => $inputname, 'value' => $value, 'comments' => false, 'all' => -1, 'right' => 'all'));
} else {
echo getUserName($value);
}
break;
case "glpi_ticketvalidations.status":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
echo TicketValidation::getStatus($value);
}
break;
}
}
/**
* Construct history for an item
*
* @param $item CommonDBTM object
* @param $oldvalues array of old values updated
* @param $values array of all values of the item
*
* @return boolean for success (at least 1 log entry added)
**/
static function constructHistory(CommonDBTM $item, &$oldvalues, &$values)
{
global $LANG;
if (!count($oldvalues)) {
return false;
}
// needed to have $SEARCHOPTION
if ($item->getType() == 'TicketSatisfaction') {
$real_type = 'Ticket';
$real_id = $item->fields['tickets_id'];
} else {
if ($item->getType() == 'Infocom') {
$real_type = $item->fields['itemtype'];
$real_id = $item->fields['items_id'];
} else {
$real_type = $item->getType();
$real_id = $item->fields['id'];
}
}
$searchopt = Search::getOptions($real_type);
if (!is_array($searchopt)) {
return false;
}
$result = 0;
foreach ($oldvalues as $key => $oldval) {
$changes = array();
if ($real_type == 'Infocom') {
// Parsing $SEARCHOPTION to find infocom
foreach ($searchopt as $key2 => $val2) {
if ($val2["field"] == $key && strpos($val2['table'], 'infocoms') || $key == 'budgets_id' && $val2['table'] == 'glpi_budgets' || $key == 'suppliers_id' && $val2['table'] == 'glpi_suppliers') {
$id_search_option = $key2;
// Give ID of the $SEARCHOPTION
if ($val2["table"] == "glpi_infocoms") {
// 1st case : text field -> keep datas
$changes = array($id_search_option, addslashes($oldval), $values[$key]);
} else {
if ($val2["table"] == "glpi_suppliers") {
// 2nd case ; link field -> get data from glpi_suppliers
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName("glpi_suppliers", $oldval)), addslashes(Dropdown::getDropdownName("glpi_suppliers", $values[$key])));
} else {
// 3rd case ; link field -> get data from dropdown (budget)
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
}
}
break;
// foreach exit
}
}
} else {
// Not an Infocom
// Parsing $SEARCHOPTION to find changed field
foreach ($searchopt as $key2 => $val2) {
// Linkfield or standard field not massive action enable
if ($val2["linkfield"] == $key || $key == $val2["field"] && $val2["table"] == $item->getTable()) {
$id_search_option = $key2;
// Give ID of the $SEARCHOPTION
// 1st case : Ticket specific dropdown case (without table)
if ($real_type == 'Ticket' && in_array($key, array('status', 'urgency', 'impact', 'priority', 'global_validation'))) {
switch ($key) {
case 'global_validation':
$changes = array($id_search_option, addslashes(TicketValidation::getStatus($oldval)), addslashes(TicketValidation::getStatus($values[$key])));
break;
case 'status':
$changes = array($id_search_option, addslashes(Ticket::getStatus($oldval)), addslashes(Ticket::getStatus($values[$key])));
break;
case 'urgency':
$changes = array($id_search_option, addslashes(Ticket::getUrgencyName($oldval)), addslashes(Ticket::getUrgencyName($values[$key])));
break;
case 'impact':
$changes = array($id_search_option, addslashes(Ticket::getImpactName($oldval)), addslashes(Ticket::getImpactName($values[$key])));
break;
case 'priority':
$changes = array($id_search_option, addslashes(Ticket::getPriorityName($oldval)), addslashes(Ticket::getPriorityName($values[$key])));
break;
}
} else {
if ($val2["table"] == $item->getTable()) {
// 2nd case : text field -> keep datas
$changes = array($id_search_option, addslashes($oldval), $values[$key]);
} else {
// if ($val2['table'] == 'glpi_users_validation') {
// $val2['table'] = 'glpi_users';
// }
// other cases ; link field -> get data from dropdown
if ($val2["table"] != 'glpi_complete_entities') {
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
}
}
}
break;
}
}
}
if (count($changes)) {
$result = self::history($real_id, $real_type, $changes);
}
}
return $result;
}
// Status
switch ($row['status']) {
case 'NOT VALID':
case 'NOT PROCESSED':
$ticket->setStatus('closed');
$ticket->setResolution('Bogus');
break;
case 'COMPLETED':
$ticket->setStatus('closed');
$ticket->setResolution('Resolved');
break;
default:
$ticket->setStatus('open');
}
// ReqPro was not very good at keeping it's status and completed_date in sync
if ($row['completed_date'] && $ticket->getStatus() == 'open') {
$ticket->setStatus('closed');
}
// Import the Person
if (isset($row['received_by']) && $row['received_by']) {
try {
$ticket->setEnteredByPerson($row['received_by']);
} catch (Exception $e) {
}
}
if (!$ticket->getEnteredByPerson()) {
$ticket->setEnteredByPerson('unknown');
}
if (isset($row['assigned_to']) && $row['assigned_to']) {
try {
list($username, $fullname) = explode(':', $row['assigned_to']);
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI, $LANG, $PLUGIN_HOOKS;
$searchopt =& Search::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
return PluginMobileSearch::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
switch ($table . '.' . $field) {
case "glpi_users_validation.name":
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserNameMobile($split[$k], 2);
$out .= $userdata['name'] . " ";
} else {
$out .= getUserNameMobile($split[$k], 1);
}
}
}
return $out;
} else {
if (!empty($linkfield)) {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserNameMobile($data[$NAME . $num . "_3"], 2);
$toadd = " ";
}
//Stevenes
$name1 = explode("\$\$", $data[$NAME . $num]);
// return $name1['0'].' ('.$name1['1'].')';
$link_user = $_SESSION['mobileSearchLastLink'] = "<a href=" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/item.php?itemtype=user&menu=admin&ssmenu=user&id=" . $name1['1'] . ">" . $name1['0'] . " (" . $name1['1'] . ")</a>";
return $link_user;
// return formatUserNameMobile($data[$NAME.$num."_3"],$data[$NAME.$num],$data[$NAME.$num."_2"], $data[$NAME.$num."_4"],1).$toadd;
}
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
break;
case "glpi_profiles.name":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . $split2[$k];
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . $split2[$k];
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
} else {
if ($data[$NAME . $num . "_2"] == 0) {
// Set name for Root entity
$data[$NAME . $num] = $LANG['entity'][2];
}
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
case "glpi_infocoms.sink_time":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][9];
}
}
return $out;
}
return " ";
case "glpi_infocoms.warranty_duration":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][57];
}
if ($val < 0) {
$out .= $LANG['financial'][2];
}
}
return $out;
}
return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return $LANG['financial'][80];
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return $LANG['buttons'][32];
case pow(2, Alert::NOTICE):
return $LANG['financial'][10];
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
}
return "";
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
$options['reset'] = 'reset';
$out = "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options) . "\" data-back='false'>";
$out .= $data[$NAME . $num];
$out .= "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return $LANG['software'][4];
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title='" . $LANG['reservation'][22] . "'\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' data-back='false'>" . $LANG['common'][49] . "</a>";
}
return "<a title='" . $LANG['reservation'][22] . "'\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' data-back='false'>" . resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
return $events[$data[$NAME . $num]];
}
return '';
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
// status Stevenes Donato
if ($data[$NAME . $num] == "1") {
$data[$NAME . $num] = "new";
}
if ($data[$NAME . $num] == "2") {
$data[$NAME . $num] = "assign";
}
if ($data[$NAME . $num] == "3") {
$data[$NAME . $num] = "plan";
}
if ($data[$NAME . $num] == "4") {
$data[$NAME . $num] = "waiting";
}
if ($data[$NAME . $num] == "5") {
$data[$NAME . $num] = "solved";
}
if ($data[$NAME . $num] == "6") {
$data[$NAME . $num] = "closed";
}
//
return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n alt='{$status}' title='{$status}'> {$status}";
case 'glpi_tickets.priority':
return Ticket::getPriorityName($data[$NAME . $num]);
case 'glpi_tickets.urgency':
return Ticket::getUrgencyName($data[$NAME . $num]);
case 'glpi_tickets.impact':
return Ticket::getImpactName($data[$NAME . $num]);
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
$item = new $data[$NAME . $num . "_2"]();
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(true);
}
}
return ' ';
case 'glpi_tickets.id':
$link = getItemTypeFormURLMobile('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num];
//$out .= 'id='.$data[$NAME.$num."_2"];
$out .= "\" data-back='false'>" . $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
//$out .= " (".$data[$NAME.$num."_2"].")";
$out .= $data[$NAME . $num . "_2"];
}
$out .= "</a>";
return $out;
case 'glpi_ticketvalidations.status':
case "glpi_tickets.global_validation":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$status = TicketValidation::getStatus($val);
$bgcolor = TicketValidation::getStatusColor($val);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
return $out;
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
if (!empty($data[$NAME . $num . "_2"])) {
if (isset($searchopt[$ID]["itemlink_type"])) {
$link = getItemTypeFormURLMobile($searchopt[$ID]["itemlink_type"]);
} else {
$link = getItemTypeFormURLMobile($itemtype);
}
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"] . "\" data-back='false'>";
$out .= $data[$NAME . $num] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
return $out;
} else {
if (isset($searchopt[$ID]["itemlink_type"])) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = explode("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = getItemTypeFormURLMobile($searchopt[$ID]["itemlink_type"]);
$page .= strpos($page, '?') ? '&id' : '?id';
$out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $split2[1] . "'\n href='{$page}=" . $split2[1] . "' data-back='false'>";
$out .= $split2[0] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$out .= " (" . $split2[1] . ")";
}
$out .= "</a>";
}
}
}
return $out;
}
}
break;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
return str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
case "date":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDateTime($val);
}
return $out;
case "timestamp":
return timestampToString($data[$NAME . $num]);
case "realtime":
return Ticket::getRealtime($data[$NAME . $num]);
case "date_delay":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (strpos($val, ',')) {
list($dat, $dur) = explode(',', $val);
if (!empty($dat)) {
$out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
}
}
}
return empty($out) ? " " : $out;
case "email":
// Stevenes
// $email=trim($data[$NAME.$num]);
$email = explode('$$', $data[$NAME . $num]);
if (!empty($email['0'])) {
return $email['0'];
//return "<a href='mailto:$email'>$email</a>";
}
return " ";
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (utf8_strlen($link) > 30) {
$link = Toolbox::substr($link, 0, 30) . "...";
}
//return "<a href=\"".formatOutputWebLink($orig_link)."\" target='_blank'>$link</a>";
return $orig_link;
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', Html::formatNumber($split[$k], false, 0)) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num], false, 0)) . $unit;
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', Html::formatNumber($split[$k])) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num])) . $unit;
case "bool":
return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if (class_exists($data[$NAME . $num])) {
$obj = new $data[$NAME . $num]();
return $obj->getTypeName();
} else {
return "";
}
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
} else {
return $LANG['setup'][46];
}
break;
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$out .= $split[$k] . $unit;
}
}
return $out;
}
return $data[$NAME . $num] . $unit;
}
/**
* Display linked tickets to a ticket
*
* @param $ID ID of the ticket id
*
* @return nothing display
**/
static function displayLinkedTicketsTo($ID)
{
global $DB, $LANG, $CFG_GLPI;
$tickets = self::getLinkedTicketsTo($ID);
$canupdate = haveRight('update_ticket', '1');
$ticket = new Ticket();
if (is_array($tickets) && count($tickets)) {
foreach ($tickets as $linkID => $data) {
echo self::getLinkName($data['link']) . " ";
if (!$_SESSION['glpiis_ids_visible']) {
echo $LANG['common'][2] . " " . $data['tickets_id'] . " : ";
}
if ($ticket->getFromDB($data['tickets_id'])) {
echo $ticket->getLink();
echo " <img src='" . $CFG_GLPI["root_doc"] . "/pics/" . $ticket->fields["status"] . ".png' alt=\"" . Ticket::getStatus($ticket->fields["status"]) . "\"\n title=\"" . Ticket::getStatus($ticket->fields["status"]) . "\">";
if ($canupdate) {
echo " <a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?delete_link=delete_link&id={$linkID}" . "&tickets_id={$ID}' title=\"" . $LANG['reservation'][6] . "\">\n <img src='" . $CFG_GLPI["root_doc"] . "/pics/delete.png'\n alt=\"" . $LANG['buttons'][6] . "\" title=\"" . $LANG['buttons'][6] . "\"></a>";
}
}
echo '<br>';
}
}
}
/**
* Return a value associated with a pattern associated to a criteria
*
* @param $ID the given action
* @param $value the value
**/
function getActionValue($ID, $value)
{
global $LANG;
$action = $this->getAction($ID);
if (isset($action['type'])) {
switch ($action['type']) {
case "dropdown":
return Dropdown::getDropdownName($action["table"], $value);
case "dropdown_status":
return Ticket::getStatus($value);
case "dropdown_assign":
case "dropdown_users":
case "dropdown_users_validate":
return getUserName($value);
case "yesonly":
case "yesno":
if ($value) {
return $LANG['choice'][1];
}
return $LANG['choice'][0];
case "dropdown_urgency":
return Ticket::getUrgencyName($value);
case "dropdown_impact":
return Ticket::getImpactName($value);
case "dropdown_priority":
return Ticket::getPriorityName($value);
case "dropdown_management":
return Dropdown::getGlobalSwitch($value);
default:
return $this->displayAdditionRuleActionValue($value);
}
}
return $value;
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ?
*
* @return string to print
**/
static function giveItem($itemtype, $ID, $data, $num, $meta = 0)
{
global $CFG_GLPI, $LANG;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$out .= $userdata['name'] . " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
} else {
$out .= getUserName($split[$k], 1);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
return formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1) . $toadd;
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_entities', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_complete_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_profiles', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($data[$NAME . $num . "_2"] == 0) {
// Set name for Root entity
$data[$NAME . $num] = $LANG['entity'][2];
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
case "glpi_infocoms.sink_time":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][9];
}
}
return $out;
}
return " ";
case "glpi_infocoms.warranty_duration":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][57];
}
if ($val < 0) {
$out .= $LANG['financial'][2];
}
}
return $out;
}
return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return $LANG['financial'][80];
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return $LANG['buttons'][32];
case pow(2, Alert::NOTICE):
return $LANG['financial'][10];
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = $linkid . " - " . Dropdown::getDropdownName('glpi_tickets', $linkid);
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && haveRight("show_all_ticket", "1")) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return $LANG['software'][4];
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . $LANG['common'][49] . "</a>";
}
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
return $events[$data[$NAME . $num]];
}
return '';
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.type':
return Ticket::getTicketTypeName($data[$NAME . $num]);
case 'glpi_tickets.priority':
return Ticket::getPriorityName($data[$NAME . $num]);
case 'glpi_tickets.urgency':
return Ticket::getUrgencyName($data[$NAME . $num]);
case 'glpi_tickets.impact':
return Ticket::getImpactName($data[$NAME . $num]);
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
$item = new $data[$NAME . $num . "_2"]();
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(true);
}
}
return ' ';
case 'glpi_tickets.name':
$link = getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == 'solved') {
$out .= "&forcetab=4";
}
$out .= "\">" . $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
$out .= showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false));
return $out;
case "glpi_tickets.due_date":
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == 'waiting') {
$data[$NAME . $num] = "";
}
break;
case 'glpi_ticketvalidations.status':
case "glpi_tickets.global_validation":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$status = TicketValidation::getStatus($val);
$bgcolor = TicketValidation::getStatusColor($val);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
case 'glpi_fieldunicities.fields':
$values = explode(',', $data[$NAME . $num]);
$item = new $data['ITEMTYPE']();
$message = array();
foreach ($values as $field) {
$table = getTableNameForForeignKeyField($field);
if ($table != '') {
$searchOption = $item->getSearchOptionByField('field', 'name', $table);
} else {
$searchOption = $item->getSearchOptionByField('field', $field);
}
$message[] = $searchOption['name'];
}
return implode(',', $message);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
if (!empty($data[$NAME . $num . "_2"])) {
if (isset($searchopt[$ID]["itemlink_type"])) {
$link = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
} else {
$link = getItemTypeFormURL($itemtype);
}
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"] . "\">" . $data[$NAME . $num] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
return $out;
}
if (isset($searchopt[$ID]["itemlink_type"])) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = explode("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
$page .= strpos($page, '?') ? '&id' : '?id';
$out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $split2[0] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$out .= " (" . $split2[1] . ")";
}
$out .= "</a>";
}
}
}
return $out;
}
break;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$text = str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = html_clean(unclean_cross_side_scripting_deep($text));
}
return $text;
case "date":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
return timestampToString($data[$NAME . $num], $withseconds);
case "date_delay":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (strpos($val, ',')) {
list($dat, $dur) = explode(',', $val);
if (!empty($dat)) {
$out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
}
}
}
return empty($out) ? " " : $out;
case "email":
$email = trim($data[$NAME . $num]);
if (!empty($email)) {
return "<a href='mailto:{$email}'>{$email}</a>";
}
return " ";
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (utf8_strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = utf8_substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k], false, 0)) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num], false, 0)) . $unit;
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k])) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num])) . $unit;
case "bool":
return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if (class_exists($data[$NAME . $num])) {
$obj = new $data[$NAME . $num]();
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return $LANG['setup'][46];
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$out .= $split[$k] . $unit;
}
}
return $out;
}
return $data[$NAME . $num] . $unit;
}
/**
* List the tickets for an authenticated user
*
* @param $params array of options (author, group, category, status, startdate, enddate, itemtype)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodListTickets($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('count' => 'bool,optional', 'start' => 'integer,optional', 'limit' => 'integer,optional', 'user' => 'integer,optional', 'recipient' => 'integer,optional', 'mine' => 'bool,optional', 'group' => 'integer,optional', 'mygroups' => 'bool,optional', 'category' => 'integer,optional', 'status' => 'integer,optional', 'startdate' => 'datetime,optional', 'enddate' => 'datetime,optional', 'itemtype' => 'string,optional', 'item' => 'integer,optional', 'entity' => 'integer,optional', 'satisfaction' => 'integer,optional', 'approval' => 'text,optional', 'approver' => 'integer,optional', 'id2name' => 'bool,optional', 'order' => 'array,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$resp = array();
$start = 0;
if (isset($params['start']) && is_numeric($params['start'])) {
$start = $params['start'];
}
$limit = $_SESSION['glpilist_limit'];
if (isset($params['limit']) && is_numeric($params['limit'])) {
$limit = $params['limit'];
}
$where = $join = '';
// User (victim)
if (isset($params['user'])) {
if (!is_numeric($params['user']) || $params['user'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') || $params['user'] == Session::getLoginUserID()) {
// restrict to author parameter
$where = " AND `glpi_tickets_users_request`.`users_id` = '" . $params['user'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1')) {
$where = '';
// Restrict will come from group (if needed)
} else {
// Only connected user's tickets'
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
// Group
if (isset($params['group'])) {
if (!is_numeric($params['group']) || $params['group'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') && in_array($params['group'], $_SESSION['glpigroups'])) {
// restrict to group parameter
$where = " AND `glpi_groups_tickets_request`.`groups_id` = '" . $params['group'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_group_ticket', '1') && !Session::haveRight('show_all_ticket', '1')) {
// Connected user's group'
if (count($_SESSION['glpigroups']) > 0) {
$where = " AND `glpi_groups_tickets_request`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
} else {
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
}
// Security
if (empty($where) && !Session::haveRight('show_all_ticket', '1')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'profil');
}
// Recipient (person creating the ticket)
if (isset($params['recipient'])) {
if (!is_numeric($params['recipient']) || $params['recipient'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'recipient');
}
// restrict to recipient parameter
$where = " AND `users_id_recipient`='" . $params['recipient'] . "'";
}
// Mine (user or recipient for the ticket)
if (isset($params['mine'])) {
$where = " AND (`glpi_tickets_users_request`.`users_id` = '" . Session::getLoginUserID() . "'\n OR `users_id_recipient` = '" . Session::getLoginUserID() . "')";
}
// Mygroups
if (isset($param['mygroups'])) {
$where = " AND `glpi_groups_tickets`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
}
// Entity
if (isset($params['entity'])) {
if (!Session::haveAccessToEntity($params['entity'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'entity');
}
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets", '', $params['entity']) . $where;
} else {
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets") . $where;
}
// Category
if (isset($params['category'])) {
if (!is_numeric($params['category']) || $params['category'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category');
}
$where .= " AND " . getRealQueryForTreeItem("glpi_itilcategories", $params['category'], "glpi_tickets.itilcategories_id");
}
if (isset($params['approval']) || isset($params['approver'])) {
$join .= "INNER JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id` ) ";
if (isset($params['approver']) && is_numeric($params['approver'])) {
$where .= " AND `glpi_ticketvalidations`.`users_id_validate`=" . $params['approver'];
}
$tabstatus = TicketValidation::getAllStatusArray();
if (isset($params['approval']) && isset($tabstatus[$params['approval']])) {
$where .= " AND `glpi_ticketvalidations`.`status`='" . $params['approval'] . "'";
}
}
if (isset($params['satisfaction'])) {
$join .= "INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id` ) ";
switch ($params['satisfaction']) {
case 1:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NULL";
break;
case 2:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NOT NULL";
break;
default:
// survey exists (by Inner Join)
}
$params['status'] = Ticket::CLOSED;
}
// Status
if (isset($params['status'])) {
if (!in_array($params['status'], Ticket::getAllowedStatusArray(true))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'status');
}
switch ($params['status']) {
case 'all':
// No restriction
break;
case 'notclosed':
$status = Ticket::getAllStatusArray();
unset($status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'notold':
$status = Ticket::getAllStatusArray();
unset($status[SOLVED], $status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'old':
$status = array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray());
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'process':
$status = Ticket::getProcessStatusArray();
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
default:
$where .= " AND `glpi_tickets`.`status` = '" . $params['status'] . "' ";
}
}
// Dates
if (isset($params["startdate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["startdate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["startdate"])) {
$where .= " AND `glpi_tickets`.`date` >= '" . $params['startdate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params["enddate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["enddate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["enddate"])) {
$where .= " AND `glpi_tickets`.`date` <= '" . $params['enddate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params['itemtype'])) {
if (!empty($params['itemtype']) && !class_exists($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'itemtype');
}
$where .= " AND `glpi_tickets`.`itemtype`='" . $params['itemtype'] . "'";
}
if (isset($params['item'])) {
if (!isset($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'itemtype');
}
if (!is_numeric($params['item']) || $params['item'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'item');
}
$where .= " AND `glpi_tickets`.`items_id`='" . $params['item'] . "'";
}
$orders = array();
if (isset($params['order'])) {
if (is_array($params['order'])) {
$tab = $params['order'];
} else {
$tab = array($params['order'] => 'DESC');
}
foreach ($tab as $key => $val) {
if ($val != 'ASC') {
$val = 'DESC';
}
$sqlkey = array('id' => '`glpi_tickets`.`id`', 'date' => '`glpi_tickets`.`date`', 'closedate' => '`glpi_tickets`.`closedate`', 'date_mod' => '`glpi_tickets`.`date_mod`', 'status' => '`glpi_tickets`.`status`', 'entities_id' => '`glpi_tickets`.`entities_id`', 'priority' => '`glpi_tickets`.`priority`');
if (isset($sqlkey[$key])) {
$orders[] = $sqlkey[$key] . " {$val}";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'order=$key');
}
}
}
if (count($orders)) {
$order = implode(',', $orders);
} else {
$order = "`glpi_tickets`.`date_mod` DESC";
}
$resp = array();
if (isset($params['count'])) {
$query = "SELECT COUNT(DISTINCT `glpi_tickets`.`id`) AS count\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1 )\n {$where}";
$resp = $DB->request($query)->next();
//debug $resp['query'] = $query;
} else {
$query = "SELECT `glpi_tickets`.*,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_request`.`users_id` SEPARATOR ',')\n AS users_id_request,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_observer`.`users_id` SEPARATOR ',')\n AS users_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_assign`.`users_id` SEPARATOR ',')\n AS users_id_assign,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_request`.`groups_id` SEPARATOR ',')\n AS groups_id_request,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_observer`.`groups_id` SEPARATOR ',')\n AS groups_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_assign`.`groups_id` SEPARATOR ',')\n AS groups_id_assign\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_assign\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_assign`.`tickets_id`\n AND `glpi_tickets_users_assign`.`type` = 2)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_observer\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_observer`.`tickets_id`\n AND `glpi_tickets_users_observer`.`type` = 3)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_assign\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_assign`.`tickets_id`\n AND `glpi_groups_tickets_assign`.`type` = 2)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_observer\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_observer`.`tickets_id`\n AND `glpi_groups_tickets_observer`.`type` = 3)\n {$where}\n GROUP BY `glpi_tickets`.`id`\n ORDER BY {$order}\n LIMIT {$start},{$limit}";
foreach ($DB->request($query) as $data) {
$tmp = explode(',', $data['users_id_request']);
$data['users']['requester'] = array();
foreach ($tmp as $id) {
$data['users']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_observer']);
$data['users']['observer'] = array();
foreach ($tmp as $id) {
$data['users']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_assign']);
$data['users']['assign'] = array();
foreach ($tmp as $id) {
$data['users']['assign'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_request']);
$data['groups']['requester'] = array();
foreach ($tmp as $id) {
$data['groups']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_observer']);
$data['groups']['observer'] = array();
foreach ($tmp as $id) {
$data['groups']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_assign']);
$data['groups']['assign'] = array();
foreach ($tmp as $id) {
$data['groups']['assign'][]['id'] = $id;
}
unset($data['groups_id_request'], $data['groups_id_observer'], $data['groups_id_assign'], $data['users_id_request'], $data['users_id_observer'], $data['users_id_assign']);
$data['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($data['solution']));
if (isset($params['id2name'])) {
if ($data['itemtype'] && ($item = getItemForItemtype($data['itemtype']))) {
$data['itemtype_name'] = Html::clean($item->getTypeName());
if ($item->getFromDB($data['items_id'])) {
$data['items_name'] = Html::clean($item->getNameID());
} else {
$data['items_name'] = NOT_AVAILABLE;
}
}
foreach ($data['groups'] as $type => $tab) {
foreach ($tab as $key => $grp) {
$data['groups'][$type][$key]['name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $grp['id']));
}
}
foreach ($data['users'] as $type => $tab) {
foreach ($tab as $key => $usr) {
$data['users'][$type][$key]['name'] = Html::clean(getUserName($usr['id']));
}
}
$data['status_name'] = Html::clean(Ticket::getStatus($data['status']));
$data['urgency_name'] = Ticket::getUrgencyName($data['urgency']);
$data['impact_name'] = Ticket::getImpactName($data['impact']);
$data['priority_name'] = Ticket::getPriorityName($data['priority']);
$data['users_name_recipient'] = Html::clean(getUserName($data['users_id_recipient']));
$data['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $data['entities_id']));
$data['suppliers_name_assign'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $data['suppliers_id_assign']));
$data['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $data['itilcategories_id']));
$data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
$data['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $data['solutiontypes_id']));
$data['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $data['slas_id']));
$data['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $data['slalevels_id']));
}
$resp[] = $data;
}
}
return $resp;
}
$status1 = "new";
}
if ($status1 == "2") {
$status1 = "assign";
}
if ($status1 == "3") {
$status1 = "plan";
}
if ($status1 == "4") {
$status1 = "waiting";
}
if ($status1 == "5") {
$status1 = "solved";
}
if ($status1 == "6") {
$status1 = "closed";
}
$sql_tec = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname\nFROM `glpi_tickets_users` , glpi_tickets, glpi_users\nWHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`\nAND glpi_tickets.id = " . $row['id'] . "\nAND glpi_tickets_users.`users_id` = glpi_users.id\nAND glpi_tickets_users.type = 2\n";
$result_tec = $DB->query($sql_tec);
$row_tec = $DB->fetch_assoc($result_tec);
echo "<tr>\n<td style='text-align:center;'> \n<a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span style='color:#000099';>" . $row['id'] . "</span> </a>\n</td>\n<td>\n<span style='color:#000099';><img src=../../../../pics/" . $status1 . ".png /> " . Ticket::getStatus($row['status']) . "</span >\n</td>\n<td>\n<a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span >" . $row['descri'] . "</span> </a>\n</td>\n<td>\n<span >" . $row_tec['name'] . " " . $row_tec['sname'] . "</span> \n</td>\n</tr>";
}
echo "</table>";
?>
</div></div>
<br>
</div></div>
</body> </html>
$row_prio = $DB->fetch_assoc($result_prio);
$priority = $row['priority'];
if ($priority == 1) {
$prio_name = _x('priority', 'Very low');
}
if ($priority == 2) {
$prio_name = _x('priority', 'Low');
}
if ($priority == 3) {
$prio_name = _x('priority', 'Medium');
}
if ($priority == 4) {
$prio_name = _x('priority', 'High');
}
if ($priority == 5) {
$prio_name = _x('priority', 'Very high');
}
if ($priority == 6) {
$prio_name = _x('priority', 'Major');
}
echo "<tr>\n<td style='text-align:center; vertical-align:middle;'> <a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span>" . $row['id'] . "</span> </a></td>\n<td style='vertical-align:middle;'><span style='color:#000099';><img src=../../../../pics/" . $status1 . ".png /> " . Ticket::getStatus($row['status']) . "</span ></td><td style='vertical-align:middle;'>\n<a href=../../../../front/ticket.form.php?id=" . $row['id'] . " target=_blank > <span >" . $row['descri'] . "</span> </a></td>\n<td style='vertical-align:middle;'><span >" . $row_grp['name'] . " " . $row_grp['sname'] . "</span></td>\n<td style='vertical-align:middle; text-align:center; background-color:" . $row_prio['priority'] . ";'>" . $prio_name . "</td>\n</tr>";
}
echo "</table>";
?>
</div>
</div>
</div>
</body>
</html>
$resultm = $DB->query($querym) or die('erro');
$arr_grfm = array();
while ($row_result = $DB->fetch_assoc($resultm)) {
$v_row_result = $row_result['stat'];
$arr_grfm[$v_row_result] = $row_result['tick'];
}
$grfm = array_keys($arr_grfm);
$quantm = array_values($arr_grfm);
$contam = count($arr_grfm);
echo '
<!-- Javascript -->
<script type="text/javascript">
$(function () {
var data = [';
for ($i = 0; $i < $contam; $i++) {
echo ' {label: "' . Ticket::getStatus($grfm[$i]) . '", data:' . $quantm[$i] . '},';
}
echo ' ];
var options = {
series: {
pie: {
innerRadius: 0.5,
show: true }
}
};
for (var i=0;i<data.length;i++){
//put the data value into the label
data[i].label+= " - "+data[i].data
}
function showTimeline(Ticket $ticket, $params = array())
{
global $DB, $CFG_GLPI;
/* Create and populate the pData object */
$MyData = new pData();
/* Create the pChart object */
$myPicture = new pImage(820, 29, $MyData);
/* Create the pIndicator object */
$Indicator = new pIndicator($myPicture);
$myPicture->setFontProperties(array("FontName" => GLPI_ROOT . "/plugins/timelineticket/lib/pChart2.1.4/fonts/pf_arma_five.ttf", "FontSize" => 6));
/* Define the indicator sections */
$IndicatorSections = array();
$a_states = array(Ticket::INCOMING, Ticket::ASSIGNED, Ticket::PLANNED, Ticket::WAITING, Ticket::SOLVED, Ticket::CLOSED);
$a_status_color = array();
$a_status_color[Ticket::INCOMING] = array('R' => 197, 'G' => 204, 'B' => 79);
$a_status_color[Ticket::ASSIGNED] = array('R' => 38, 'G' => 174, 'B' => 38);
$a_status_color[Ticket::PLANNED] = array('R' => 255, 'G' => 102, 'B' => 0);
$a_status_color[Ticket::WAITING] = array('R' => 229, 'G' => 184, 'B' => 0);
$a_status_color[Ticket::SOLVED] = array('R' => 83, 'G' => 141, 'B' => 184);
$a_status_color[Ticket::CLOSED] = array('R' => 51, 'G' => 51, 'B' => 51);
$delaystatus = array();
foreach ($a_states as $status) {
$IndicatorSections[$status] = '';
$delaystatus[$status] = 0;
}
$a_status = $this->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
$begin = 0;
if ($params['totaltime'] > 0) {
foreach ($a_status as $data) {
foreach ($a_states as $statusSection) {
$R = 235;
$G = 235;
$B = 235;
$caption = '';
if ($statusSection == $data['old_status']) {
$R = $a_status_color[$statusSection]['R'];
$G = $a_status_color[$statusSection]['G'];
$B = $a_status_color[$statusSection]['B'];
//$caption = $status;
$delaystatus[$statusSection] += round($data['delay'] * 100 / $params['totaltime'], 2);
}
$IndicatorSections[$statusSection][] = array("Start" => $begin, "End" => $begin + $data['delay'], "Caption" => $caption, "R" => $R, "G" => $G, "B" => $B);
}
$begin += $data['delay'];
}
if ($ticket->fields['status'] != Ticket::CLOSED) {
foreach ($a_states as $statusSection) {
$R = 235;
$G = 235;
$B = 235;
$caption = ' ';
if ($statusSection == $ticket->fields['status']) {
$R = $a_status_color[$statusSection]['R'];
$G = $a_status_color[$statusSection]['G'];
$B = $a_status_color[$statusSection]['B'];
//$caption = $status;
$delaystatus[$statusSection] += round(($params['totaltime'] - $begin) * 100 / $params['totaltime'], 2);
}
$IndicatorSections[$statusSection][] = array("Start" => $begin, "End" => $begin + ($params['totaltime'] - $begin), "Caption" => $caption, "R" => $R, "G" => $G, "B" => $B);
}
}
}
if (count($a_status) > 1) {
foreach ($a_states as $status) {
echo "<tr class='tab_bg_2'>";
echo "<td width='100'>";
echo Ticket::getStatus($status);
echo "<br/>(" . $delaystatus[$status] . "%)";
echo "</td>";
echo "<td>";
if ($ticket->fields['status'] != Ticket::CLOSED) {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => $IndicatorSections[$status], "SectionsMargin" => 0);
$Indicator->draw(2, 2, 805, 25, $IndicatorSettings);
} else {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "DrawRightHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => $IndicatorSections[$status], "SectionsMargin" => 0);
$Indicator->draw(2, 2, 814, 25, $IndicatorSettings);
}
$filename = $uid = Session::getLoginUserID(false) . "_test" . $status;
$myPicture->render(GLPI_GRAPH_DIR . "/" . $filename . ".png");
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/graph.send.php?file=" . $filename . ".png'><br/>";
echo "</td>";
echo "</tr>";
}
}
// Display ticket have Due date
if ($ticket->fields['due_date'] && strtotime(date('Y-m-d H:i:s') - strtotime($ticket->fields['due_date'])) > 0) {
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$duedate = $calendar->getActiveTimeBetween($ticket->fields['date'], $ticket->fields['due_date']);
if ($ticket->fields['closedate']) {
$dateend = $calendar->getActiveTimeBetween($ticket->fields['due_date'], $ticket->fields['closedate']);
} else {
$dateend = $calendar->getActiveTimeBetween($ticket->fields['due_date'], date('Y-m-d H:i:s'));
}
} else {
// cas 24/24 - 7/7
$duedate = strtotime($ticket->fields['due_date']) - strtotime($ticket->fields['date']);
if ($ticket->fields['closedate']) {
$dateend = strtotime($ticket->fields['closedate']) - strtotime($ticket->fields['due_date']);
} else {
$dateend = strtotime(date('Y-m-d H:i:s')) - strtotime($ticket->fields['due_date']);
}
}
echo "<tr class='tab_bg_2'>";
echo "<td width='100' class='tab_bg_2_2'>";
_e('Late');
echo "<br/>(" . round($dateend * 100 / $params['totaltime'], 2) . "%)";
echo "</td>";
echo "<td>";
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($ticket->fields['status'] != Ticket::CLOSED) {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => array(array("Start" => 0, "End" => $duedate, "Caption" => "", "R" => 235, "G" => 235, "B" => 235), array("Start" => $duedate, "End" => $dateend + $duedate, "Caption" => "", "R" => 255, "G" => 0, "B" => 0)), "SectionsMargin" => 0);
$Indicator->draw(2, 2, 805, 25, $IndicatorSettings);
} else {
$IndicatorSettings = array("Values" => array(100, 201), "CaptionPosition" => INDICATOR_CAPTION_BOTTOM, "CaptionLayout" => INDICATOR_CAPTION_DEFAULT, "CaptionR" => 0, "CaptionG" => 0, "CaptionB" => 0, "DrawLeftHead" => FALSE, "DrawRightHead" => FALSE, "ValueDisplay" => false, "IndicatorSections" => array(array("Start" => 0, "End" => $duedate, "Caption" => "", "R" => 235, "G" => 235, "B" => 235), array("Start" => $duedate, "End" => $dateend + $duedate, "Caption" => "", "R" => 255, "G" => 0, "B" => 0)), "SectionsMargin" => 0);
$Indicator->draw(2, 2, 814, 25, $IndicatorSettings);
}
$filename = $uid = Session::getLoginUserID(false) . "_testduedate";
$myPicture->render(GLPI_GRAPH_DIR . "/" . $filename . ".png");
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/graph.send.php?file=" . $filename . ".png'><br/>";
echo "</td>";
echo "</tr>";
}
}
/**
* Return a "display" value associated with a pattern associated to a criteria
*
* @param $ID the given action
* @param $type the type of action
* @param $value the value
**/
function getActionValue($ID, $type, $value)
{
$action = $this->getAction($ID);
if (isset($action['type'])) {
switch ($action['type']) {
case "dropdown":
if ($type == 'fromuser' || $type == 'fromitem') {
return Dropdown::getYesNo($value);
}
// $type == assign
$tmp = Dropdown::getDropdownName($action["table"], $value);
return $tmp == ' ' ? NOT_AVAILABLE : $tmp;
case "dropdown_status":
return Ticket::getStatus($value);
case "dropdown_assign":
case "dropdown_users":
case "dropdown_users_validate":
return getUserName($value);
case "dropdown_groups_validate":
return Dropdown::getDropdownName('glpi_groups', $value);
case "dropdown_validation_percent":
return Dropdown::getValueWithUnit($value, '%');
case "yesonly":
case "yesno":
return Dropdown::getYesNo($value);
case "dropdown_urgency":
return Ticket::getUrgencyName($value);
case "dropdown_impact":
return Ticket::getImpactName($value);
case "dropdown_priority":
return Ticket::getPriorityName($value);
case "dropdown_tickettype":
return Ticket::getTicketTypeName($value);
case "dropdown_management":
return Dropdown::getGlobalSwitch($value);
default:
return $this->displayAdditionRuleActionValue($value);
}
}
return $value;
}
//category
$sql_cat = "SELECT name\n\t\t\t\tFROM glpi_itilcategories\n\t\t\t\tWHERE id = " . $row['cat'] . " ";
$result_cat = $DB->query($sql_cat);
$row_cat = $DB->fetch_assoc($result_cat);
// associated element
$sql_item = "SELECT itemtype, items_id\n\t\t\t\tFROM glpi_items_tickets \n\t\t\t\tWHERE glpi_items_tickets.tickets_id = " . $row['id'] . "";
$result_item = $DB->query($sql_item);
$row_item = $DB->fetch_assoc($result_item);
$type = strtolower($row_item['itemtype']);
$url_type = $CFG_GLPI['url_base'] . "/front/" . $type . ".form.php?id=";
$sql_ass = "SELECT id, name\n\t\t\t\tFROM glpi_" . $type . "s\n\t\t\t\tWHERE id = " . $row_item['items_id'] . " ";
$result_ass = $DB->query($sql_ass);
if ($result_ass != '') {
$row_item = $DB->fetch_assoc($result_ass);
}
echo "\n\t\t<tr>\n\t\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t\t<td style='vertical-align:middle; font-size:10px;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> " . Ticket::getStatus($row['status']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . Ticket::getTicketTypeName($row['TYPE']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . substr($row['descr'], 0, 55) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_user['name'] . " " . $row_user['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_tec['name'] . " " . $row_tec['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_cat['name'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> <a href=" . $url_type . $row_item['id'] . " target=_blank >" . $row_item['name'] . " </a></td>\t\t\t\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . time_ext($row['time_sec']) . " </td>\n\t\t</tr>";
}
echo "</tbody> \n\t\t\t\t</table>\n\t\t\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#t_ent')
.removeClass( 'display' )
.addClass('table table-striped table-bordered table-hover');
$(document).ready(function() {
oTable = $('#t_ent').dataTable({
"bJQueryUI": true,
"sPaginationType": "full_numbers",
"bFilter": false,
$status1 = "closed";
}
if ($row['type'] == 1) {
$type = __('Incident');
} else {
$type = __('Request');
}
//requerente
$sql_user = "******" . $row['id'] . "\nAND glpi_tickets_users.users_id = glpi_users.id\nAND glpi_tickets_users.type = 2\n" . $entidade_u . "\n";
$result_user = $DB->query($sql_user);
$row_user = $DB->fetch_assoc($result_user);
//grupo
$sql_tec = "SELECT name\nFROM `glpi_groups` , `glpi_groups_tickets`\nWHERE `glpi_groups_tickets`.tickets_id = " . $row['id'] . "\nAND glpi_groups.id = glpi_groups_tickets.groups_id\nAND glpi_groups_tickets.type = 2 \nAND glpi_groups.entities_id = " . $sel_ent . " ";
$result_tec = $DB->query($sql_tec);
$row_tec = $DB->fetch_assoc($result_tec);
echo "\n<tr>\n<td style='text-align:center; vertical-align:middle;'><a href=" . $CFG_GLPI['root_doc'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n<td style='vertical-align:middle;' align='center'><img src=" . $CFG_GLPI['root_doc'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> </td>\n<td> " . $type . " </td>\n<td> " . substr($row['descr'], 0, 55) . " </td>\n<td> " . $row_user['name'] . " " . $row_user['sname'] . " </td>\n<td> " . conv_data($row['date']) . " </td>\n<td> " . conv_data($row['solvedate']) . " </td>\n<!-- <td> " . Ticket::getStatus($row['status']) . " </td> -->\n</tr>";
}
echo "</tbody>\n\t\t</table>\n\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#grupo')
.removeClass( 'display' )
.addClass('table table-striped table-bordered');
$(document).ready(function() {
oTable = $('#grupo').dataTable({
"bJQueryUI": true,
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI;
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
} else {
$out .= getUserName($split[$k], $showuserlink);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
if (Session::haveRight('user', READ)) {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1);
} else {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 0);
}
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_entities', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_profiles', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . sprintf(_n('%d month', '%d months', $duration), $duration);
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return __s('Warranty expiration date');
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return __('End');
case pow(2, Alert::NOTICE):
return __('Notice');
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return __('End + Notice');
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$NAME . $num]);
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$NAME . $num])) {
return '';
}
if ($data[$NAME . $num . '_2'] == Ticket::SOLVED || $data[$NAME . $num . '_2'] == Ticket::CLOSED) {
return $data[$NAME . $num];
}
$ticket = new Ticket();
$ticket->getFromDB($data['ITEM_0']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($ticket->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($ticket->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($ticket->fields['date']);
$totaltime = strtotime($data[$NAME . $num]) - strtotime($ticket->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hours') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'days') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hours') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'days') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return __('Unlimited');
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
if (isset($events[$data[$NAME . $num]])) {
return $events[$data[$NAME . $num]];
}
}
return '';
case 'glpi_reminders.state':
return Planning::getState($data[$NAME . $num]);
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_changes.status':
$status = Change::getStatus($data[$NAME . $num]);
return "<img src=\"" . Change::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$NAME . $num]);
return "<img src=\"" . Problem::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . Ticket::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && ($item = getItemForItemtype($data[$NAME . $num . "_2"]))) {
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(array('comments' => true));
}
}
return ' ';
case 'glpi_tickets.name':
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$link = Toolbox::getItemTypeFormURL('Ticket');
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$out .= "<a id='ticket" . $split2[1] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $split2[1];
$out .= "\">";
$name = $split2[0];
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= $name . "</a><br>";
}
}
return $out;
}
$link = Toolbox::getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == CommonITILObject::SOLVED) {
$out .= "&forcetab=Ticket\$2";
}
$out .= "\">";
$name = $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false)));
return $out;
case 'glpi_ticketvalidations.status':
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$status = TicketValidation::getStatus($split2[0]);
$bgcolor = TicketValidation::getStatusColor($split2[0]);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
/// TODO try to use getvalueToDisplay instead of redefine display system
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
if (isset($data[$NAME . $num . "_2"]) && strlen($data[$NAME . $num . "_2"])) {
$link = Toolbox::getItemTypeFormURL($linkitemtype);
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
if (isset($searchopt[$ID]['forcetab'])) {
$out .= "&forcetab=" . $searchopt[$ID]['forcetab'];
}
$out .= "\">";
$name = Dropdown::getValueWithUnit($data[$NAME . $num], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
return $out;
}
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = Toolbox::getItemTypeFormURL($linkitemtype);
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($split2[0], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $name . "</a>";
}
}
}
return $out;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
if (strlen(trim($val)) > 0) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= $separate;
}
$count_display++;
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($split2[0])));
} else {
$text = nl2br($split2[0]);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($val, $withseconds, $withdays);
}
return $out;
case "email":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (!empty($val)) {
$out .= empty($out) ? '' : '<br>';
$out .= "<a href='mailto:{$split2['0']}'>{$split2['0']}</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$NAME . $num]])) {
return $searchopt[$ID]['toadd'][$data[$NAME . $num]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num], false, 0));
return Dropdown::getValueWithUnit($number, $unit);
}
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0]));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num]));
return Dropdown::getValueWithUnit($number, $unit);
case "bool":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($split2[0]), $unit);
}
}
return $out;
}
return Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$NAME . $num]), $unit);
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if ($obj = getItemForItemtype($data[$NAME . $num])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$withoutid = self::explodeWithID("\$\$", $split[$k]);
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $withoutid[0]);
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
}
if (!empty($specific)) {
$out .= $specific;
} else {
$out .= Dropdown::getValueWithUnit($withoutid[0], $unit);
}
}
}
return $out;
}
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $data[$NAME . $num]);
if (isset($searchopt[$ID]['additionalfields']) && count($searchopt[$ID]['additionalfields'])) {
foreach ($searchopt[$ID]['additionalfields'] as $key) {
$tmpdata[$key] = $data[$NAME . $num . '_' . $key];
}
}
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
if (!empty($specific)) {
return $specific;
}
}
// Manage auto CONCAT id
$split = self::explodeWithID('$$', $data[$NAME . $num]);
$split[0] = trim($split[0]);
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split[0]])) {
return $searchopt[$ID]['toadd'][$split[0]];
}
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
return $searchopt[$ID]['emptylabel'];
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
static function pdfForItem(PluginPdfSimplePDF $pdf, CommonDBTM $item, $tree = false)
{
global $DB, $CFG_GLPI;
$ID = $item->getField('id');
$type = $item->getType();
if (!Session::haveRight("show_all_ticket", "1")) {
return;
}
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_tickets_users`.`users_id` = '" . $item->getID() . "'\n AND `glpi_tickets_users`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
case 'SLA':
$restrict = "(`slas_id` = '" . $item->getID() . "')";
$order = '`glpi_tickets`.`due_date` DESC';
break;
case 'Supplier':
$restrict = "(`glpi_suppliers_tickets`.`suppliers_id` = '" . $item->getID() . "'\n AND `glpi_suppliers_tickets`.`type` = " . CommonITILActor::ASSIGN . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
case 'Group':
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_groups_tickets`.`groups_id` {$restrict}\n AND `glpi_groups_tickets`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
default:
$restrict = "(`items_id` = '" . $item->getID() . "' AND `itemtype` = '{$type}')";
$order = '`glpi_tickets`.`date_mod` DESC';
}
$query = "SELECT " . Ticket::getCommonSelect() . "\n FROM glpi_tickets " . Ticket::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
$pdf->setColumnsSize(100);
if (!$number) {
$pdf->displayTitle('<b>' . __('Last tickets') . '</b>');
} else {
$pdf->displayTitle("<b>" . sprintf(__('Last %d ticket') . "</b>", $number));
$job = new Ticket();
while ($data = $DB->fetch_assoc($result)) {
if (!$job->getFromDB($data["id"])) {
continue;
}
$pdf->setColumnsAlign('center');
$col = '<b><i>ID ' . $job->fields["id"] . '</i></b>, ' . sprintf(__('%1$s: %2$s'), __('Status'), Ticket::getStatus($job->fields["status"]));
if (count($_SESSION["glpiactiveentities"]) > 1) {
if ($job->fields['entities_id'] == 0) {
$col = sprintf(__('%1$s (%2$s)'), $col, __('Root entity'));
} else {
$col = sprintf(__('%1$s (%2$s)'), $col, Dropdown::getDropdownName("glpi_entities", $job->fields['entities_id']));
}
}
$pdf->displayLine($col);
$pdf->setColumnsAlign('left');
$col = '<b><i>' . sprintf(__('Opened on %s') . '</i></b>', Html::convDateTime($job->fields['date']));
if ($job->fields['begin_waiting_date']) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Put on hold on %s') . '</i></b>', Html::convDateTime($job->fields['begin_waiting_date'])));
}
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Solved on %s') . '</i></b>', Html::convDateTime($job->fields['solvedate'])));
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Closed on %s') . '</i></b>', Html::convDateTime($job->fields['closedate'])));
}
if ($job->fields['due_date']) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', __('Due date'), Html::convDateTime($job->fields['due_date'])));
}
$pdf->displayLine($col);
$col = '<b><i>' . sprintf(__('%1$s: %2$s'), __('Priority') . '</i></b>', Ticket::getPriorityName($job->fields["priority"]));
if ($job->fields["itilcategories_id"]) {
$col = sprintf(__('%1$s - %2$s'), $col, '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', __('Category'), Dropdown::getDropdownName('glpi_itilcategories', $job->fields["itilcategories_id"])));
}
$pdf->displayLine($col);
$col = '';
$users = $job->getUsers(CommonITILActor::REQUESTER);
if (count($users)) {
foreach ($users as $d) {
if (empty($col)) {
$col = getUserName($d['users_id']);
} else {
$col = sprintf(__('%1$s, %2$s'), $col, getUserName($d['users_id']));
}
}
}
$grps = $job->getGroups(CommonITILActor::REQUESTER);
if (count($grps)) {
if (empty($col)) {
$col = sprintf(__('%1$s %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
} else {
$col = sprintf(__('%1$s - %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
}
$first = true;
foreach ($grps as $d) {
if ($first) {
$col = sprintf(__('%1$s %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
} else {
$col = sprintf(__('%1$s, %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
$first = false;
}
}
if ($col) {
$texte = '<b><i>' . sprintf(__('%1$s: %2$s'), __('Requester') . '</i></b>', '');
$pdf->displayText($texte, $col, 1);
}
$col = '';
$users = $job->getUsers(CommonITILActor::ASSIGN);
if (count($users)) {
foreach ($users as $d) {
if (empty($col)) {
$col = getUserName($d['users_id']);
} else {
$col = sprintf(__('%1$s, %2$s'), $col, getUserName($d['users_id']));
}
}
}
$grps = $job->getGroups(CommonITILActor::ASSIGN);
if (count($grps)) {
if (empty($col)) {
$col = sprintf(__('%1$s %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
} else {
$col = sprintf(__('%1$s - %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
}
$first = true;
foreach ($grps as $d) {
if ($first) {
$col = sprintf(__('%1$s %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
} else {
$col = sprintf(__('%1$s, %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
$first = false;
}
}
if ($col) {
$texte = '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', 'Assigned to', '');
$pdf->displayText($texte, $col, 1);
}
$texte = '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', 'Title', '');
$pdf->displayText($texte, $job->fields["name"], 1);
}
}
$pdf->displaySpace();
}
function showForm()
{
$this->getFromDB(1);
echo "<div class='center'>";
echo "<form name='form' method='post' action='" . $this->getFormURL() . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __("Plugin configuration", "moreticket") . "</th></tr>";
echo "<input type='hidden' name='id' value='1'>";
echo "<tr class='tab_bg_1'>\n <td>" . __("Use waiting process", "moreticket") . "</td><td>";
Dropdown::showYesNo("use_waiting", $this->fields["use_waiting"]);
echo "</td>";
echo "</tr>";
if ($this->usewaiting() == true) {
echo "<tr class='tab_bg_1'>\n <td>" . __("Report date is mandatory", "moreticket") . "</td><td>";
Dropdown::showYesNo("date_report_mandatory", $this->fields["date_report_mandatory"]);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>\n <td>" . __("Waiting type is mandatory", "moreticket") . "</td><td>";
Dropdown::showYesNo("waitingtype_mandatory", $this->fields["waitingtype_mandatory"]);
echo "</td>";
echo "</tr>";
}
echo "<tr class='tab_bg_1'>\n <td>" . __("Use solution process", "moreticket") . "</td><td>";
Dropdown::showYesNo("use_solution", $this->fields["use_solution"]);
echo "</td>";
echo "</tr>";
if ($this->useSolution() == true) {
echo "<tr class='tab_bg_1'>\n <td>" . __("Solution type is mandatory", "moreticket") . "</td><td>";
Dropdown::showYesNo("solutiontype_mandatory", $this->fields["solutiontype_mandatory"]);
echo "</td>";
echo "</tr>";
}
echo "<tr class='tab_bg_1'>\n <td>" . __("Close ticket informations", "moreticket") . "</td><td>";
Dropdown::showYesNo("close_informations", $this->fields["close_informations"]);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>\n <td>" . __("Status used to display solution bloc", "moreticket") . "</td><td>";
$solution_status = $this->getSolutionStatus($this->fields["solution_status"]);
foreach (array(Ticket::CLOSED, Ticket::SOLVED) as $status) {
$checked = isset($solution_status[$status]) ? 'checked' : '';
echo "<input type='checkbox' name='solution_status[" . $status . "]' value='1' {$checked}> ";
echo Ticket::getStatus($status) . "<br>";
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1' align='center'>";
echo "<td colspan='2' align='center'>";
echo "<input type='submit' name='update' value=\"" . _sx("button", "Post") . "\" class='submit' >";
echo "</td>";
echo "</tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
?>
</b></font></td>
</tr>
</table>
<br/>
<form action="<?php
echo $PHP_SELF . '?id=' . $ticket->getId();
?>
" method="post" >
<input id="action" type="hidden" name="action" value="change"/>
<input id="idc" type="hidden" name="idc" value=""/>
<table class="epayment_conf_table">
<?php
$return_status = Ticket::getPossibleStatus($ticket->getStatus(), true);
if (!is_null($return_status)) {
?>
<tr>
<td colspan="2"> <font style="font-weight:bold; " ><?php
echo gettext("STATUS : ");
?>
</font>
<select name="status" >
<?php
foreach ($return_status as $value) {
if ($ticket->getStatus() == $value["id"]) {
echo '<option selected "value="' . $value["id"] . '"> ' . $value["name"] . '</option>';
} else {
echo '<option value="' . $value["id"] . '"> ' . $value["name"] . '</option>';
if ($status1 == "6") {
$status1 = "closed";
}
if ($row['type'] == 1) {
$type = __('Incident');
} else {
$type = __('Request');
}
if ($satisfacao != '' || $satisfacao > 0) {
$query_satc = "SELECT `glpi_ticketsatisfactions`.satisfaction AS sat\n\t\tFROM `glpi_ticketsatisfactions`\n\t\tWHERE glpi_ticketsatisfactions.tickets_id = " . $row['id'] . "\n\t\t";
$result_satc = $DB->query($query_satc);
$satc = $DB->fetch_assoc($result_satc);
$satc1 = $satc['sat'];
echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['root_doc'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;' align='center'><img src=../../../../pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['solvedate']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . time_ext($row['time']) . "</td>\n\t\t<td style='vertical-align:middle;'> <img src=../img/s" . $satc1 . ".png> </td>\n\t\t</tr>";
} else {
echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['root_doc'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;' align='center'><img src=../../../../pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['solvedate']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . time_ext($row['time']) . "</td>\n\t\t</tr>";
}
}
echo "</tbody>\n\t\t</table>\n\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#tec')
.removeClass( 'display' )
.addClass('table table-striped table-bordered');
$(document).ready(function() {
oTable = $('#tec').dataTable({
"bJQueryUI": true,
<?php
if ($data_ini == $data_fin) {
$datas = "LIKE '" . $data_ini . "%'";
} else {
$datas = "BETWEEN '" . $data_ini . " 00:00:00' AND '" . $data_fin . " 23:59:59'";
}
$query2 = "\nSELECT COUNT(glpi_tickets.id) as tick, glpi_tickets.status as stat\nFROM glpi_tickets_users, glpi_tickets\nWHERE glpi_tickets.is_deleted = '0'\nAND glpi_tickets.date " . $datas . "\nAND glpi_tickets_users.users_id = " . $id_tec . "\nAND glpi_tickets_users.type = 2\nAND glpi_tickets_users.tickets_id = glpi_tickets.id\nGROUP BY glpi_tickets.status\nORDER BY stat ASC \n";
$result2 = $DB->query($query2) or die('erro');
$arr_grf2 = array();
while ($row_result = $DB->fetch_assoc($result2)) {
$v_row_result = $row_result['stat'];
$arr_grf2[$v_row_result] = $row_result['tick'];
}
$grf2 = array_keys($arr_grf2);
$quant2 = array_values($arr_grf2);
$conta = count($arr_grf2);
echo "\n<script type='text/javascript'>\n\n\$(function () {\t\t\n \t \t\t\n\t\t// Build the chart\n \$('#graf2').highcharts({\n chart: {\n plotBackgroundColor: null,\n plotBorderWidth: null,\n plotShadow: false\n },\n title: {\n text: '" . __('Tickets by Status', 'dashboard') . "'\n },\n tooltip: {\n \t pointFormat: '{series.name}: <b>{point.percentage:.1f}%</b>'\n },\n plotOptions: {\n pie: {\n allowPointSelect: true,\n cursor: 'pointer',\n size: '85%',\n\t\t\t\t\t\t dataLabels: {\n\t\t\t\t\t\t\t\tformat: '{point.y} - ( {point.percentage:.1f}% )',\n \t\tstyle: {\n \tcolor: (Highcharts.theme && Highcharts.theme.contrastTextColor) || 'black'\n \t\t},\n connectorColor: 'black'\n },\n showInLegend: true\n }\n },\n series: [{\n type: 'pie',\n name: '" . __('Tickets', 'dashboard') . "',\n data: [\n {\n name: '" . Ticket::getStatus($grf2[0]) . "',\n y: {$quant2['0']},\n sliced: true,\n selected: true\n },";
for ($i = 1; $i < $conta; $i++) {
echo '[ "' . Ticket::getStatus($grf2[$i]) . '", ' . $quant2[$i] . '],';
}
echo " ]\n }]\n });\n });\n\n\t\t</script>";
/**
* Get all data needed for template processing
**/
function getDatasForTemplate($event, $options = array())
{
global $LANG, $CFG_GLPI;
//----------- Ticket infos -------------- //
if ($event != 'alertnotclosed') {
$fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
foreach ($fields as $tag => $table_field) {
$this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
}
$this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
$this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
$this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
$this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
$events = $this->getAllEvents();
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
} else {
$this->datas['##ticket.action##'] = $events[$event];
}
$this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
$this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
$this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
$this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
$this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
$this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
$this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
$this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
$this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
$this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
$this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
$this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
$this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
$this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
$entitydata = new EntityData();
$autoclose_value = $CFG_GLPI['autoclose_delay'];
if ($entitydata->getFromDB($this->getEntity())) {
$autoclose_value = $entitydata->getField('autoclose_delay');
// Set global config value
if ($autoclose_value == -1) {
$autoclose_value = $CFG_GLPI['autoclose_delay'];
}
}
if ($autoclose_value > 0) {
$this->datas['##ticket.autoclose##'] = $autoclose_value;
$this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
} else {
$this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
$this->datas['##lang.ticket.autoclosewarning##'] = "";
}
if ($this->obj->getField('ticketcategories_id')) {
$this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
} else {
$this->datas['##ticket.category##'] = '';
}
if ($this->obj->getField('slas_id')) {
$this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
} else {
$this->datas['##ticket.sla##'] = '';
}
if ($this->obj->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$this->datas['authors'][] = $tmp;
}
$this->datas['##ticket.authors##'] = implode(', ', $users);
} else {
$this->datas['##ticket.authors##'] = '';
}
if ($this->obj->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
$this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
} else {
$this->datas['##ticket.openbyuser##'] = '';
}
if ($this->obj->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.assigntousers##'] = '';
}
if ($this->obj->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.observerusers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.observerusers##'] = '';
}
if ($this->obj->getField('suppliers_id_assign')) {
$this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
} else {
$this->datas['##ticket.assigntosupplier##'] = '';
}
if ($this->obj->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.groups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.groups##'] = '';
}
if ($this->obj->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.observergroups##'] = '';
}
if ($this->obj->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.assigntogroups##'] = '';
}
//Tags associated with the object linked to the ticket
if ($this->target_object != null) {
//Object type
$this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
//Object name
$this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
//Object serial
if ($this->target_object->isField('serial')) {
$this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
} else {
$this->datas['##ticket.item.serial##'] = '';
}
//Object contact
if ($this->target_object->isField('contact')) {
$this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
} else {
$this->datas['##ticket.item.contact##'] = '';
}
//Object contact num
if ($this->target_object->isField('contact_num')) {
$this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
} else {
$this->datas['##ticket.item.contactnumber##'] = '';
}
//Object otherserial
if ($this->target_object->isField('otherserial')) {
$this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
} else {
$this->datas['##ticket.item.otherserial##'] = '';
}
//Object location
if ($this->target_object->isField('locations_id')) {
$this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
} else {
$this->datas['##ticket.item.location##'] = '';
}
//Object user
$this->datas['##ticket.item.user##'] = '';
if ($this->obj->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
$this->datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($this->obj->getField('groups_id')) {
$this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
} else {
$this->datas['##ticket.item.group##'] = '';
}
$modeltable = getSingular($this->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($this->target_object->isField($modelfield)) {
$this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
} else {
$this->datas['##ticket.item.model##'] = '';
}
} else {
$this->datas['##ticket.itemtype##'] = '';
$this->datas['##ticket.item.name##'] = '';
$this->datas['##ticket.item.serial##'] = '';
$this->datas['##ticket.item.otherserial##'] = '';
$this->datas['##ticket.item.location##'] = '';
}
if ($this->obj->getField('ticketsolutiontypes_id')) {
$this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$this->datas['linkedtickets'][] = $tmp;
}
}
}
if (!empty($this->datas['linkedtickets'])) {
$this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
} else {
$this->datas['##ticket.numberoflinkedtickets##'] = 0;
}
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$plan = new TicketPlanning();
if ($plan->getFromDBbyTask($task['id'])) {
$tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
$tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
$tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
$tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
} else {
$tmp['##task.planning.user##'] = "";
$tmp['##task.planning.begin##'] = "";
$tmp['##task.planning.end##'] = "";
$tmp['##task.planning.status##'] = "";
}
$this->datas['tasks'][] = $tmp;
}
if (!empty($this->datas['tasks'])) {
$this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
} else {
$this->datas['##ticket.numberoftasks##'] = 0;
}
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$this->datas['followups'][] = $tmp;
}
if (isset($this->datas['followups'])) {
$this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
} else {
$this->datas['##ticket.numberoffollowups##'] = 0;
}
//Validation infos
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
$tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
$tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$this->datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
if ($inquest->getFromDB($this->obj->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
}
}
$this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
$this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
$this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
} else {
$this->datas['##satisfaction.type##'] = '';
$this->datas['##satisfaction.datebegin##'] = '';
$this->datas['##satisfaction.dateanswered##'] = '';
$this->datas['##satisfaction.satisfaction##'] = '';
$this->datas['##satisfaction.description##'] = '';
}
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp['##ticket.log.date##'] = $data['date_mod'];
$tmp['##ticket.log.user##'] = $data['user_name'];
$tmp['##ticket.log.field##'] = $data['field'];
$tmp['##ticket.log.content##'] = $data['change'];
$this->datas['log'][] = $tmp;
}
if (isset($this->datas['log'])) {
$this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
} else {
$this->datas['##ticket.numberoflogs##'] = 0;
}
} else {
if (isset($options['entities_id']) && isset($options['tickets'])) {
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
$this->datas['##ticket.action##'] = $LANG['crontask'][15];
$t = new Ticket();
foreach ($options['tickets'] as $ticket) {
$tmp = array();
$t->getFromDB($ticket['id']);
$tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
$tmp['##ticket.title##'] = $ticket['name'];
$tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
$tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
$tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
$tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
$tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
$tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
$tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
$tmp['##ticket.costtime##'] = $ticket['cost_time'];
$tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
$tmp['##ticket.content##'] = $ticket['content'];
if ($t->getField('ticketsolutiontypes_id')) {
$tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
if ($t->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp2 = array();
$tmp2['##author.id##'] = $uid;
$tmp2['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp2['##author.location##'] = '';
}
$tmp2['##author.phone##'] = $user_tmp->getField('phone');
$tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
$tmp['authors'][] = $tmp2;
}
$tmp['##ticket.authors##'] = implode(', ', $users);
} else {
$tmp['##ticket.authors##'] = '';
}
if ($t->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$tmp['##ticket.assigntousers##'] = '';
}
if ($t->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.assigntogroups##'] = '';
}
if ($t->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.groups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.groups##'] = '';
}
if ($t->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.observerusers##'] = implode(', ', $users);
} else {
$tmp['##ticket.observerusers##'] = '';
}
if ($t->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.observergroups##'] = '';
}
if ($ticket['suppliers_id_assign']) {
$tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
} else {
$tmp['##ticket.assigntosupplier##'] = '';
}
$this->datas['tickets'][] = $tmp;
}
}
}
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}