--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
$track = new Ticket();
if (!isset($_GET['id'])) {
$_GET['id'] = "";
}
if (isset($_POST["add"])) {
$track->check(-1, CREATE, $_POST);
if ($id = $track->add($_POST)) {
if ($_SESSION['glpibackcreated']) {
Html::redirect($track->getFormURL() . "?id=" . $id);
}
}
Html::back();
} else {
if (isset($_POST['update'])) {
$track->check($_POST['id'], UPDATE);
$track->update($_POST);
Event::log($_POST["id"], "ticket", 4, "tracking", sprintf(__('%s updates an item'), $_SESSION["glpiname"]));
if ($track->can($_POST["id"], READ)) {
$toadd = '';
// Copy solution to KB redirect to KB
if (isset($_POST['_sol_to_kb']) && $_POST['_sol_to_kb']) {
$toadd = "&_sol_to_kb=1";
}
Html::redirect($CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $_POST["id"] . $toadd);
/**
* Show SLT for ticket
*
* @param $ticket Ticket item
* @param $type
* @param $tt
* @param $canupdate
**/
function showSltForTicket(Ticket $ticket, $type, $tt, $canupdate)
{
global $CFG_GLPI;
list($dateField, $sltField) = self::getSltFieldNames($type);
echo "<table width='100%'>";
echo "<tr class='tab_bg_1'>";
if (!isset($ticket->fields[$dateField]) || $ticket->fields[$dateField] == 'NULL') {
$ticket->fields[$dateField] = '';
}
if ($ticket->fields['id']) {
if ($this->getSltDataForTicket($ticket->fields['id'], $type)) {
echo "<td>";
echo Html::convDateTime($ticket->fields[$dateField]);
echo "</td>";
echo "<th>" . __('SLT') . "</th>";
echo "<td>";
echo Dropdown::getDropdownName('glpi_slts', $ticket->fields[$sltField]) . " ";
$commentsla = "";
$slalevel = new SlaLevel();
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"], $type)) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span><br>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('sla', READ)) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLT') . "?id=" . $this->fields["id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
$fields = array('slt_delete' => 'slt_delete', 'id' => $ticket->getID(), 'type' => $type, '_glpi_csrf_token' => Session::getNewCSRFToken(), '_glpi_simple_form' => 1);
$JS = " function delete_date{$type}(){\n if (nativeConfirm('" . addslashes(__('Also delete date ?')) . "')) {\n submitGetLink('" . $ticket->getFormURL() . "',\n " . json_encode(array_merge($fields, array('delete_date' => 1))) . ");\n } else {\n submitGetLink('" . $ticket->getFormURL() . "',\n " . json_encode(array_merge($fields, array('delete_date' => 0))) . ");\n }\n }";
echo Html::scriptBlock($JS);
echo "<a class='pointer' onclick='delete_date{$type}();return false;'>";
echo "<img src='" . $CFG_GLPI['root_doc'] . "/pics/delete.png' title='" . _x('button', 'Delete permanently') . "' " . "alt='" . _x('button', 'Delete permanently') . "' class='pointer'>";
echo "</a>";
}
echo "</td>";
} else {
echo "<td width='200px'>";
echo $tt->getBeginHiddenFieldValue($dateField);
if ($canupdate) {
Html::showDateTimeField($dateField, array('value' => $ticket->fields[$dateField], 'timestep' => 1, 'maybeempty' => true));
} else {
echo Html::convDateTime($ticket->fields[$dateField]);
}
echo $tt->getEndHiddenFieldValue($dateField, $ticket);
echo "</td>";
$slt_data = $this->getSltData("`type` = '{$type}'\n AND `entities_id` = '" . $ticket->fields['entities_id'] . "'");
if ($canupdate && !empty($slt_data)) {
echo "<td>";
echo $tt->getBeginHiddenFieldText($sltField);
echo "<span id='slt_action{$type}'>";
echo "<a " . Html::addConfirmationOnAction(array(__('The assignment of a SLT to a ticket causes the recalculation of the date.'), __("Escalations defined in the SLT will be triggered under this new date.")), "cleanhide('slt_action{$type}');cleandisplay('slt_choice{$type}');") . "><img src='" . $CFG_GLPI['root_doc'] . "/pics/clock.png' title='" . __('SLT') . "' alt='" . __('SLT') . "' class='pointer'></a>";
echo "</span>";
echo "<div id='slt_choice{$type}' style='display:none'>";
echo "<span class='b'>" . __('SLT') . "</span> ";
Slt::dropdown(array('name' => $sltField, 'entity' => $ticket->fields["entities_id"], 'condition' => "`type` = '" . $type . "'"));
echo "</div>";
echo $tt->getEndHiddenFieldText($sltField);
echo "</td>";
}
}
} else {
// New Ticket
echo "<td>";
echo $tt->getBeginHiddenFieldValue($dateField);
Html::showDateTimeField($dateField, array('value' => $ticket->fields[$dateField], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo $tt->getEndHiddenFieldValue($dateField, $ticket);
echo "</td>";
$slt_data = $this->getSltData("`type` = '{$type}'\n AND `entities_id` = '" . $ticket->fields['entities_id'] . "'");
if ($canupdate && !empty($slt_data)) {
echo "<th>" . $tt->getBeginHiddenFieldText($sltField);
printf(__('%1$s%2$s'), __('SLT'), $tt->getMandatoryMark($sltField));
echo $tt->getEndHiddenFieldText('slas_id') . "</th>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue($sltField);
Slt::dropdown(array('name' => $sltField, 'entity' => $ticket->fields["entities_id"], 'value' => isset($ticket->fields[$sltField]) ? $ticket->fields[$sltField] : 0, 'condition' => "`type` = '" . $type . "'"));
echo $tt->getEndHiddenFieldValue($sltField, $ticket);
echo "</td>";
}
}
echo "</tr>";
echo "</table>";
}
/**
* Print the HTML ajax associated item add
*
* @param $ticket Ticket object
* @param $options array of possible options:
* - id : ID of the ticket
* - _users_id_requester : ID of the requester user
* - items_id : array of elements (itemtype => array(id1, id2, id3, ...))
*
* @return Nothing (display)
**/
static function itemAddForm(Ticket $ticket, $options = array())
{
global $CFG_GLPI;
$params = array('id' => isset($ticket->fields['id']) && $ticket->fields['id'] != '' ? $ticket->fields['id'] : 0, '_users_id_requester' => 0, 'items_id' => array(), 'itemtype' => '');
$opt = array();
foreach ($options as $key => $val) {
if (!empty($val)) {
$params[$key] = $val;
}
}
if (!$ticket->can($params['id'], READ)) {
return false;
}
$canedit = $ticket->can($params['id'], UPDATE);
// Ticket update case
if ($params['id'] > 0) {
// Get requester
$class = new $ticket->userlinkclass();
$tickets_user = $class->getActors($params['id']);
if (isset($tickets_user[CommonITILActor::REQUESTER]) && count($tickets_user[CommonITILActor::REQUESTER]) == 1) {
foreach ($tickets_user[CommonITILActor::REQUESTER] as $user_id_single) {
$params['_users_id_requester'] = $user_id_single['users_id'];
}
}
// Get associated elements for ticket
$used = self::getUsedItems($params['id']);
foreach ($used as $itemtype => $items) {
foreach ($items as $items_id) {
if (!isset($params['items_id'][$itemtype]) || !in_array($items_id, $params['items_id'][$itemtype])) {
$params['items_id'][$itemtype][] = $items_id;
}
}
}
}
// Get ticket template
$tt = new TicketTemplate();
if (isset($options['_tickettemplate'])) {
$tt = $options['_tickettemplate'];
if (isset($tt->fields['id'])) {
$opt['templates_id'] = $tt->fields['id'];
}
} else {
if (isset($options['templates_id'])) {
$tt->getFromDBWithDatas($options['templates_id']);
if (isset($tt->fields['id'])) {
$opt['templates_id'] = $tt->fields['id'];
}
}
}
$rand = mt_rand();
$count = 0;
echo "<div id='itemAddForm{$rand}'>";
// Show associated item dropdowns
if ($canedit) {
echo "<div style='float:left'>";
$p = array('used' => $params['items_id'], 'rand' => $rand, 'tickets_id' => $params['id']);
// My items
if ($params['_users_id_requester'] > 0) {
Item_Ticket::dropdownMyDevices($params['_users_id_requester'], $ticket->fields["entities_id"], $params['itemtype'], 0, $p);
}
// Global search
Item_Ticket::dropdownAllDevices("itemtype", $params['itemtype'], 0, 1, $params['_users_id_requester'], $ticket->fields["entities_id"], $p);
echo "<span id='item_ticket_selection_information'></span>";
echo "</div>";
// Add button
echo "<a href='javascript:itemAction{$rand}(\"add\");' class='vsubmit' style='float:left'>" . _sx('button', 'Add') . "</a>";
}
// Display list
echo "<div style='clear:both;'>";
if (!empty($params['items_id'])) {
// No delete if mandatory and only one item
$delete = true;
$cpt = 0;
foreach ($params['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$cpt++;
}
}
if ($cpt == 1 && isset($tt->mandatory['items_id'])) {
$delete = false;
}
foreach ($params['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($count < 5 && $params['id'] || $params['id'] == 0) {
echo Item_Ticket::showItemToAdd($params['id'], $itemtype, $items_id, array('rand' => $rand, 'delete' => $delete));
}
$count++;
}
}
}
if ($count == 0) {
echo "<input type='hidden' value='0' name='items_id'>";
}
if ($params['id'] > 0 && $count > 5) {
echo "<i><a href='" . $ticket->getFormURL() . "?id=" . $params['id'] . "&forcetab=Item_Ticket\$1'>" . __('Display all items') . " (" . $count . ")</a></i>";
}
echo "</div>";
foreach (array('id', '_users_id_requester', 'items_id', 'itemtype') as $key) {
$opt[$key] = $params[$key];
}
$js = " function itemAction{$rand}(action, itemtype, items_id) {";
$js .= " \$.ajax({\n url: '" . $CFG_GLPI['root_doc'] . "/ajax/itemTicket.php',\n dataType: 'html',\n data: {'action' : action,\n 'rand' : {$rand},\n 'params' : " . json_encode($opt) . ",\n 'my_items' : \$('#dropdown_my_items{$rand}').val(),\n 'itemtype' : (itemtype === undefined) ? \$('#dropdown_itemtype{$rand}').val() : itemtype,\n 'items_id' : (items_id === undefined) ? \$('#dropdown_add_items_id{$rand}').val() : items_id},\n success: function(response) {";
$js .= " \$(\"#itemAddForm{$rand}\").html(response);";
$js .= " }";
$js .= " });";
$js .= " }";
echo Html::scriptBlock($js);
echo "</div>";
}
if (empty($_POST) || count($_POST) == 0) {
Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
Html::nullHeader(Ticket::getTypeName(Session::getPluralNumber()));
} else {
if ($_POST["_from_helpdesk"]) {
Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
} else {
Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "helpdesk", "tracking");
}
}
if (isset($_POST['add'])) {
if ($newID = $track->add($_POST)) {
if ($_SESSION['glpibackcreated']) {
Html::redirect($track->getFormURL() . "?id=" . $newID);
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
echo "<div class='center spaced'>" . __('Your ticket has been registered, its treatment is in progress.');
Html::displayBackLink();
echo "</div>";
} else {
echo "<div class='center b spaced'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt='" . __s('OK') . "'>";
Session::addMessageAfterRedirect(__('Thank you for using our automatic helpdesk system.'));
Html::displayMessageAfterRedirect();
echo "</div>";
}
} else {
echo "<div class='center'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/warning.png' alt='" . __s('Warning') . "'><br>";
/**
* Init hooks of the plugin.
* REQUIRED
*
* @return void
*/
function plugin_init_fields()
{
global $PLUGIN_HOOKS;
$PLUGIN_HOOKS['csrf_compliant']['fields'] = true;
include_once PLUGINFIELDS_DIR . "/inc/autoload.php";
$options = array(PLUGINFIELDS_CLASS_PATH);
$pluginfields_autoloader = new PluginFieldsAutoloader($options);
$pluginfields_autoloader->register();
$plugin = new Plugin();
if ($plugin->isInstalled('fields') && $plugin->isActivated('fields') && Session::getLoginUserID()) {
// Init hook about itemtype(s) for plugin fields
$PLUGIN_HOOKS['plugin_fields'] = array();
// When a Category is changed during ticket creation
if (isset($_POST) && !empty($_POST) && isset($_POST['_plugin_fields_type'])) {
if ($_SERVER['REQUEST_URI'] == Ticket::getFormURL()) {
//$_SESSION['plugin_fields']['Ticket'] = $_POST;
foreach ($_POST as $key => $value) {
if (!is_array($value)) {
$_SESSION['plugin']['fields']['values_sent'][$key] = stripcslashes($value);
}
}
}
}
// complete rule engine
$PLUGIN_HOOKS['use_rules']['fields'] = array('PluginFusioninventoryTaskpostactionRule');
$PLUGIN_HOOKS['rule_matched']['fields'] = 'plugin_fields_rule_matched';
if (isset($_SESSION['glpiactiveentities'])) {
$PLUGIN_HOOKS['config_page']['fields'] = 'front/container.php';
// add entry to configuration menu
$PLUGIN_HOOKS["menu_toadd"]['fields'] = array('config' => 'PluginFieldsMenu');
// add tabs to itemtypes
Plugin::registerClass('PluginFieldsContainer', array('addtabon' => array_unique(PluginFieldsContainer::getEntries())));
//include js and css
if (file_exists(__DIR__ . '/css/fields.min.css')) {
$PLUGIN_HOOKS['add_css']['fields'][] = 'css/fields.min.css';
} else {
$PLUGIN_HOOKS['add_css']['fields'][] = 'css/fields.css';
}
$PLUGIN_HOOKS['add_javascript']['fields'][] = 'fields.js.php';
// Add/delete profiles to automaticaly to container
$PLUGIN_HOOKS['item_add']['fields']['Profile'] = array("PluginFieldsProfile", "addNewProfile");
$PLUGIN_HOOKS['pre_item_purge']['fields']['Profile'] = array("PluginFieldsProfile", "deleteProfile");
//load drag and drop javascript library on Package Interface
$PLUGIN_HOOKS['add_javascript']['fields'][] = "js/redips-drag-min.js";
if (file_exists(__DIR__ . '/js/drag-field-row.min.js')) {
$PLUGIN_HOOKS['add_javascript']['fields'][] = 'js/drag-field-row.min.js';
} else {
$PLUGIN_HOOKS['add_javascript']['fields'][] = 'js/drag-field-row.js';
}
}
// Add Fields to Datainjection
if ($plugin->isActivated('datainjection')) {
$PLUGIN_HOOKS['plugin_datainjection_populate']['fields'] = "plugin_datainjection_populate_fields";
}
//Retrieve dom container
$itemtypes = PluginFieldsContainer::getUsedItemtypes();
if ($itemtypes !== false) {
foreach ($itemtypes as $itemtype) {
$PLUGIN_HOOKS['pre_item_update']['fields'][$itemtype] = ["PluginFieldsContainer", "preItemUpdate"];
$PLUGIN_HOOKS['pre_item_add']['fields'][$itemtype] = ["PluginFieldsContainer", "preItem"];
$PLUGIN_HOOKS['item_add']['fields'][$itemtype] = ["PluginFieldsContainer", "postItemAdd"];
$PLUGIN_HOOKS['pre_item_purge']['fields'][$itemtype] = ["PluginFieldsContainer", "preItemPurge"];
}
}
}
}