function getGroups($ticket_id, $removeAlreadyAssigned = true)
{
$groups = $user_groups = $ticket_groups = array();
// get groups for user connected
$tmp_user_groups = Group_User::getUserGroups($_SESSION['glpiID']);
foreach ($tmp_user_groups as $current_group) {
$user_groups[$current_group['id']] = $current_group['id'];
$groups[$current_group['id']] = $current_group['id'];
}
// get groups already assigned in the ticket
if ($ticket_id > 0) {
$ticket = new Ticket();
$ticket->getFromDB($ticket_id);
foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $current_group) {
$ticket_groups[$current_group['groups_id']] = $current_group['groups_id'];
}
}
// To do an escalation, the user must be in a group currently assigned to the ticket
// or no group is assigned to the ticket
// TODO : matching with "view all tickets (yes/no) option in profile user"
if (!empty($ticket_groups) && count(array_intersect($ticket_groups, $user_groups)) == 0) {
return array();
}
//get all group which we can climb
if (count($groups) > 0) {
$group_group = $this->find("groups_id_source IN (" . implode(", ", $groups) . ")");
foreach ($group_group as $current_group) {
$groups[$current_group['groups_id_destination']] = $current_group['groups_id_destination'];
}
}
//remove already assigned groups
if (!empty($ticket_groups) && $removeAlreadyAssigned) {
$groups = array_diff_assoc($groups, $ticket_groups);
}
//add name to returned groups and remove non assignable groups
$group_obj = new Group();
foreach ($groups as $groups_id => &$groupname) {
$group_obj->getFromDB($groups_id);
//check if we can assign this group
if ($group_obj->fields['is_assign'] == 0) {
unset($groups[$groups_id]);
continue;
}
//add name
$groupname = $group_obj->fields['name'];
}
//sort by group name (and keep associative index)
asort($groups);
return $groups;
}
static function pdfForItem(PluginPdfSimplePDF $pdf, CommonDBTM $item, $tree = false)
{
global $DB, $CFG_GLPI;
$ID = $item->getField('id');
$type = $item->getType();
if (!Session::haveRight("show_all_ticket", "1")) {
return;
}
switch ($item->getType()) {
case 'User':
$restrict = "(`glpi_tickets_users`.`users_id` = '" . $item->getID() . "'\n AND `glpi_tickets_users`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
case 'SLA':
$restrict = "(`slas_id` = '" . $item->getID() . "')";
$order = '`glpi_tickets`.`due_date` DESC';
break;
case 'Supplier':
$restrict = "(`glpi_suppliers_tickets`.`suppliers_id` = '" . $item->getID() . "'\n AND `glpi_suppliers_tickets`.`type` = " . CommonITILActor::ASSIGN . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
case 'Group':
if ($tree) {
$restrict = "IN (" . implode(',', getSonsOf('glpi_groups', $item->getID())) . ")";
} else {
$restrict = "='" . $item->getID() . "'";
}
$restrict = "(`glpi_groups_tickets`.`groups_id` {$restrict}\n AND `glpi_groups_tickets`.`type` = " . CommonITILActor::REQUESTER . ")";
$order = '`glpi_tickets`.`date_mod` DESC';
break;
default:
$restrict = "(`items_id` = '" . $item->getID() . "' AND `itemtype` = '{$type}')";
$order = '`glpi_tickets`.`date_mod` DESC';
}
$query = "SELECT " . Ticket::getCommonSelect() . "\n FROM glpi_tickets " . Ticket::getCommonLeftJoin() . "\n WHERE {$restrict} " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY {$order}\n LIMIT " . intval($_SESSION['glpilist_limit']);
$result = $DB->query($query);
$number = $DB->numrows($result);
$pdf->setColumnsSize(100);
if (!$number) {
$pdf->displayTitle('<b>' . __('Last tickets') . '</b>');
} else {
$pdf->displayTitle("<b>" . sprintf(__('Last %d ticket') . "</b>", $number));
$job = new Ticket();
while ($data = $DB->fetch_assoc($result)) {
if (!$job->getFromDB($data["id"])) {
continue;
}
$pdf->setColumnsAlign('center');
$col = '<b><i>ID ' . $job->fields["id"] . '</i></b>, ' . sprintf(__('%1$s: %2$s'), __('Status'), Ticket::getStatus($job->fields["status"]));
if (count($_SESSION["glpiactiveentities"]) > 1) {
if ($job->fields['entities_id'] == 0) {
$col = sprintf(__('%1$s (%2$s)'), $col, __('Root entity'));
} else {
$col = sprintf(__('%1$s (%2$s)'), $col, Dropdown::getDropdownName("glpi_entities", $job->fields['entities_id']));
}
}
$pdf->displayLine($col);
$pdf->setColumnsAlign('left');
$col = '<b><i>' . sprintf(__('Opened on %s') . '</i></b>', Html::convDateTime($job->fields['date']));
if ($job->fields['begin_waiting_date']) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Put on hold on %s') . '</i></b>', Html::convDateTime($job->fields['begin_waiting_date'])));
}
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Solved on %s') . '</i></b>', Html::convDateTime($job->fields['solvedate'])));
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('Closed on %s') . '</i></b>', Html::convDateTime($job->fields['closedate'])));
}
if ($job->fields['due_date']) {
$col = sprintf(__('%1$s, %2$s'), $col, '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', __('Due date'), Html::convDateTime($job->fields['due_date'])));
}
$pdf->displayLine($col);
$col = '<b><i>' . sprintf(__('%1$s: %2$s'), __('Priority') . '</i></b>', Ticket::getPriorityName($job->fields["priority"]));
if ($job->fields["itilcategories_id"]) {
$col = sprintf(__('%1$s - %2$s'), $col, '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', __('Category'), Dropdown::getDropdownName('glpi_itilcategories', $job->fields["itilcategories_id"])));
}
$pdf->displayLine($col);
$col = '';
$users = $job->getUsers(CommonITILActor::REQUESTER);
if (count($users)) {
foreach ($users as $d) {
if (empty($col)) {
$col = getUserName($d['users_id']);
} else {
$col = sprintf(__('%1$s, %2$s'), $col, getUserName($d['users_id']));
}
}
}
$grps = $job->getGroups(CommonITILActor::REQUESTER);
if (count($grps)) {
if (empty($col)) {
$col = sprintf(__('%1$s %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
} else {
$col = sprintf(__('%1$s - %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
}
$first = true;
foreach ($grps as $d) {
if ($first) {
$col = sprintf(__('%1$s %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
} else {
$col = sprintf(__('%1$s, %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
$first = false;
}
}
if ($col) {
$texte = '<b><i>' . sprintf(__('%1$s: %2$s'), __('Requester') . '</i></b>', '');
$pdf->displayText($texte, $col, 1);
}
$col = '';
$users = $job->getUsers(CommonITILActor::ASSIGN);
if (count($users)) {
foreach ($users as $d) {
if (empty($col)) {
$col = getUserName($d['users_id']);
} else {
$col = sprintf(__('%1$s, %2$s'), $col, getUserName($d['users_id']));
}
}
}
$grps = $job->getGroups(CommonITILActor::ASSIGN);
if (count($grps)) {
if (empty($col)) {
$col = sprintf(__('%1$s %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
} else {
$col = sprintf(__('%1$s - %2$s'), $col, _n('Group', 'Groups', 2) . ' </i></b>');
}
$first = true;
foreach ($grps as $d) {
if ($first) {
$col = sprintf(__('%1$s %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
} else {
$col = sprintf(__('%1$s, %2$s'), $col, Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
$first = false;
}
}
if ($col) {
$texte = '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', 'Assigned to', '');
$pdf->displayText($texte, $col, 1);
}
$texte = '<b><i>' . sprintf(__('%1$s: %2$s') . '</i></b>', 'Title', '');
$pdf->displayText($texte, $job->fields["name"], 1);
}
}
$pdf->displaySpace();
}
static function checkAssignGroup(Ticket $ticket)
{
global $DB;
$ok = 0;
$ptConfig = new PluginTimelineticketConfig();
$ptConfig->getFromDB(1);
if ($ptConfig->fields["add_waiting"] == 0) {
$ok = 1;
}
if ($ok && in_array("status", $ticket->updates) && isset($ticket->oldvalues["status"]) && $ticket->oldvalues["status"] == Ticket::WAITING) {
if ($ticket->countGroups(CommonITILActor::ASSIGN)) {
foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $d) {
$ptAssignGroup = new PluginTimelineticketAssignGroup();
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
$datedebut = $ticket->fields['date'];
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$delay = $calendar->getActiveTimeBetween($datedebut, $_SESSION["glpi_currenttime"]);
} else {
// cas 24/24 - 7/7
$delay = strtotime($_SESSION["glpi_currenttime"]) - strtotime($datedebut);
}
$input = array();
$input['tickets_id'] = $ticket->getID();
$input['groups_id'] = $d["groups_id"];
$input['date'] = $_SESSION["glpi_currenttime"];
$input['begin'] = $delay;
$ptAssignGroup->add($input);
}
}
} else {
if ($ok && in_array("status", $ticket->updates) && isset($ticket->fields["status"]) && $ticket->fields["status"] == Ticket::WAITING) {
if ($ticket->countGroups(CommonITILActor::ASSIGN)) {
foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $d) {
$calendar = new Calendar();
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
$ptAssignGroup = new PluginTimelineticketAssignGroup();
$query = "SELECT MAX(`date`) AS datedebut, id\n FROM `" . $ptAssignGroup->getTable() . "`\n WHERE `tickets_id` = '" . $ticket->getID() . "'\n AND `groups_id`='" . $d["groups_id"] . "'\n AND `delay` IS NULL";
$result = $DB->query($query);
$datedebut = '';
$input = array();
if ($result && $DB->numrows($result)) {
$datedebut = $DB->result($result, 0, 'datedebut');
$input['id'] = $DB->result($result, 0, 'id');
} else {
return;
}
if (!$datedebut) {
$delay = 0;
// Utilisation calendrier
} else {
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$delay = $calendar->getActiveTimeBetween($datedebut, $_SESSION["glpi_currenttime"]);
} else {
// cas 24/24 - 7/7
$delay = strtotime($_SESSION["glpi_currenttime"]) - strtotime($datedebut);
}
}
$input['delay'] = $delay;
$ptAssignGroup->update($input);
}
}
}
}
}
/**
* Do a specific SLAlevel for a ticket
*
* @param $data array data of an entry of slalevels_tickets
*
* @return nothing
**/
static function doLevelForTicket(array $data)
{
$ticket = new Ticket();
$slalevelticket = new self();
// existing ticket and not deleted
if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
// search all actors of a ticket
foreach ($ticket->getUsers(CommonITILActor::REQUESTER) as $user) {
$ticket->fields['_users_id_requester'][] = $user['users_id'];
}
foreach ($ticket->getUsers(CommonITILActor::ASSIGN) as $user) {
$ticket->fields['_users_id_assign'][] = $user['users_id'];
}
foreach ($ticket->getUsers(CommonITILActor::OBSERVER) as $user) {
$ticket->fields['_users_id_observer'][] = $user['users_id'];
}
foreach ($ticket->getGroups(CommonITILActor::REQUESTER) as $group) {
$ticket->fields['_groups_id_requester'][] = $group['groups_id'];
}
foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $group) {
$ticket->fields['_groups_id_assign'][] = $group['groups_id'];
}
foreach ($ticket->getGroups(CommonITILActor::OBSERVER) as $groups) {
$ticket->fields['_groups_id_observer'][] = $group['groups_id'];
}
foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
$ticket->fields['_suppliers_id_assign'][] = $supplier['suppliers_id'];
}
$slalevel = new SlaLevel();
$sla = new SLA();
// Check if sla datas are OK
if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
// Drop line when status is closed
$slalevelticket->delete(array('id' => $data['id']));
} else {
if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
// If status = solved : keep the line in case of solution not validated
$input['id'] = $ticket->getID();
$input['_auto_update'] = true;
if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
$doit = true;
if (count($slalevel->criterias)) {
$doit = $slalevel->checkCriterias($ticket->fields);
}
// Process rules
if ($doit) {
$input = $slalevel->executeActions($input, array());
}
}
// Put next level in todo list
$next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
$input['slalevels_id'] = $next;
$ticket->update($input);
$sla->addLevelToDo($ticket);
// Action done : drop the line
$slalevelticket->delete(array('id' => $data['id']));
}
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
} else {
// Drop line
$slalevelticket->delete(array('id' => $data['id']));
}
}
/**
* Get all data needed for template processing
**/
function getDatasForTemplate($event, $options = array())
{
global $LANG, $CFG_GLPI;
//----------- Ticket infos -------------- //
if ($event != 'alertnotclosed') {
$fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
foreach ($fields as $tag => $table_field) {
$this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
}
$this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
$this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
$this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
$this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
$events = $this->getAllEvents();
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
} else {
$this->datas['##ticket.action##'] = $events[$event];
}
$this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
$this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
$this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
$this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
$this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
$this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
$this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
$this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
$this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
$this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
$this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
$this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
$this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
$this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
$entitydata = new EntityData();
$autoclose_value = $CFG_GLPI['autoclose_delay'];
if ($entitydata->getFromDB($this->getEntity())) {
$autoclose_value = $entitydata->getField('autoclose_delay');
// Set global config value
if ($autoclose_value == -1) {
$autoclose_value = $CFG_GLPI['autoclose_delay'];
}
}
if ($autoclose_value > 0) {
$this->datas['##ticket.autoclose##'] = $autoclose_value;
$this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
} else {
$this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
$this->datas['##lang.ticket.autoclosewarning##'] = "";
}
if ($this->obj->getField('ticketcategories_id')) {
$this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
} else {
$this->datas['##ticket.category##'] = '';
}
if ($this->obj->getField('slas_id')) {
$this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
} else {
$this->datas['##ticket.sla##'] = '';
}
if ($this->obj->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$this->datas['authors'][] = $tmp;
}
$this->datas['##ticket.authors##'] = implode(', ', $users);
} else {
$this->datas['##ticket.authors##'] = '';
}
if ($this->obj->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
$this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
} else {
$this->datas['##ticket.openbyuser##'] = '';
}
if ($this->obj->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.assigntousers##'] = '';
}
if ($this->obj->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.observerusers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.observerusers##'] = '';
}
if ($this->obj->getField('suppliers_id_assign')) {
$this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
} else {
$this->datas['##ticket.assigntosupplier##'] = '';
}
if ($this->obj->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.groups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.groups##'] = '';
}
if ($this->obj->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.observergroups##'] = '';
}
if ($this->obj->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.assigntogroups##'] = '';
}
//Tags associated with the object linked to the ticket
if ($this->target_object != null) {
//Object type
$this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
//Object name
$this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
//Object serial
if ($this->target_object->isField('serial')) {
$this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
} else {
$this->datas['##ticket.item.serial##'] = '';
}
//Object contact
if ($this->target_object->isField('contact')) {
$this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
} else {
$this->datas['##ticket.item.contact##'] = '';
}
//Object contact num
if ($this->target_object->isField('contact_num')) {
$this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
} else {
$this->datas['##ticket.item.contactnumber##'] = '';
}
//Object otherserial
if ($this->target_object->isField('otherserial')) {
$this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
} else {
$this->datas['##ticket.item.otherserial##'] = '';
}
//Object location
if ($this->target_object->isField('locations_id')) {
$this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
} else {
$this->datas['##ticket.item.location##'] = '';
}
//Object user
$this->datas['##ticket.item.user##'] = '';
if ($this->obj->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
$this->datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($this->obj->getField('groups_id')) {
$this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
} else {
$this->datas['##ticket.item.group##'] = '';
}
$modeltable = getSingular($this->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($this->target_object->isField($modelfield)) {
$this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
} else {
$this->datas['##ticket.item.model##'] = '';
}
} else {
$this->datas['##ticket.itemtype##'] = '';
$this->datas['##ticket.item.name##'] = '';
$this->datas['##ticket.item.serial##'] = '';
$this->datas['##ticket.item.otherserial##'] = '';
$this->datas['##ticket.item.location##'] = '';
}
if ($this->obj->getField('ticketsolutiontypes_id')) {
$this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$this->datas['linkedtickets'][] = $tmp;
}
}
}
if (!empty($this->datas['linkedtickets'])) {
$this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
} else {
$this->datas['##ticket.numberoflinkedtickets##'] = 0;
}
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$plan = new TicketPlanning();
if ($plan->getFromDBbyTask($task['id'])) {
$tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
$tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
$tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
$tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
} else {
$tmp['##task.planning.user##'] = "";
$tmp['##task.planning.begin##'] = "";
$tmp['##task.planning.end##'] = "";
$tmp['##task.planning.status##'] = "";
}
$this->datas['tasks'][] = $tmp;
}
if (!empty($this->datas['tasks'])) {
$this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
} else {
$this->datas['##ticket.numberoftasks##'] = 0;
}
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$this->datas['followups'][] = $tmp;
}
if (isset($this->datas['followups'])) {
$this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
} else {
$this->datas['##ticket.numberoffollowups##'] = 0;
}
//Validation infos
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
$tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
$tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$this->datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
if ($inquest->getFromDB($this->obj->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
}
}
$this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
$this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
$this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
} else {
$this->datas['##satisfaction.type##'] = '';
$this->datas['##satisfaction.datebegin##'] = '';
$this->datas['##satisfaction.dateanswered##'] = '';
$this->datas['##satisfaction.satisfaction##'] = '';
$this->datas['##satisfaction.description##'] = '';
}
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp['##ticket.log.date##'] = $data['date_mod'];
$tmp['##ticket.log.user##'] = $data['user_name'];
$tmp['##ticket.log.field##'] = $data['field'];
$tmp['##ticket.log.content##'] = $data['change'];
$this->datas['log'][] = $tmp;
}
if (isset($this->datas['log'])) {
$this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
} else {
$this->datas['##ticket.numberoflogs##'] = 0;
}
} else {
if (isset($options['entities_id']) && isset($options['tickets'])) {
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
$this->datas['##ticket.action##'] = $LANG['crontask'][15];
$t = new Ticket();
foreach ($options['tickets'] as $ticket) {
$tmp = array();
$t->getFromDB($ticket['id']);
$tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
$tmp['##ticket.title##'] = $ticket['name'];
$tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
$tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
$tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
$tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
$tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
$tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
$tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
$tmp['##ticket.costtime##'] = $ticket['cost_time'];
$tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
$tmp['##ticket.content##'] = $ticket['content'];
if ($t->getField('ticketsolutiontypes_id')) {
$tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
if ($t->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp2 = array();
$tmp2['##author.id##'] = $uid;
$tmp2['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp2['##author.location##'] = '';
}
$tmp2['##author.phone##'] = $user_tmp->getField('phone');
$tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
$tmp['authors'][] = $tmp2;
}
$tmp['##ticket.authors##'] = implode(', ', $users);
} else {
$tmp['##ticket.authors##'] = '';
}
if ($t->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$tmp['##ticket.assigntousers##'] = '';
}
if ($t->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.assigntogroups##'] = '';
}
if ($t->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.groups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.groups##'] = '';
}
if ($t->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.observerusers##'] = implode(', ', $users);
} else {
$tmp['##ticket.observerusers##'] = '';
}
if ($t->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.observergroups##'] = '';
}
if ($ticket['suppliers_id_assign']) {
$tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
} else {
$tmp['##ticket.assigntosupplier##'] = '';
}
$this->datas['tickets'][] = $tmp;
}
}
}
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}