/**
* View the ticket
*
*/
function view()
{
if ($this->active_ticket->isNew()) {
$this->httpError(HTTP_ERR_NOT_FOUND);
}
// if
if (!$this->active_ticket->canView($this->logged_user)) {
$this->httpError(HTTP_ERR_FORBIDDEN);
}
// if
ProjectObjectViews::log($this->active_ticket, $this->logged_user);
$this->smarty->assign(array('page_back_url' => assemble_url('mobile_access_view_tickets', array('project_id' => $this->active_project->getId()))));
$this->addBreadcrumb(str_excerpt(clean($this->active_ticket->getName()), 10), mobile_access_module_get_view_url($this->active_ticket));
$this->addBreadcrumb(lang('View'));
}
/**
* Show ticket changes
*
* @param void
* @return null
*/
function changes()
{
if ($this->active_ticket->isNew()) {
$this->httpError(HTTP_ERR_NOT_FOUND);
}
// if
if (!$this->active_ticket->canView($this->logged_user)) {
$this->httpError(HTTP_ERR_FORBIDDEN);
}
// if
$this->skip_layout = $this->request->isApiCall() || $this->request->isAsyncCall();
$this->smarty->assign('changes', $this->active_ticket->getChanges());
}
/**
* Return the instance fields of itemtype identified by id
*
* @param $itemtype string itemtype (class) of object
* @param $id integer identifier of object
* @param $params array with theses options :
* - 'expand_dropdowns': Show dropdown's names instead of id. default: false. Optionnal
* - 'get_hateoas': Show relation of current item in a links attribute. default: true. Optionnal
* - 'get_sha1': Get a sha1 signature instead of the full answer. default: false. Optionnal
* - 'with_components': Only for [Computer, NetworkEquipment, Peripheral, Phone, Printer], Optionnal.
* - 'with_disks': Only for Computer, retrieve the associated filesystems. Optionnal.
* - 'with_softwares': Only for Computer, retrieve the associated softwares installations. Optionnal.
* - 'with_connections': Only for Computer, retrieve the associated direct connections (like peripherals and printers) .Optionnal.
* - 'with_networkports':Retrieve all network connections and advanced network informations. Optionnal.
* - 'with_infocoms': Retrieve financial and administrative informations. Optionnal.
* - 'with_contracts': Retrieve associated contracts. Optionnal.
* - 'with_documents': Retrieve associated external documents. Optionnal.
* - 'with_tickets': Retrieve associated itil tickets. Optionnal.
* - 'with_problems': Retrieve associated itil problems. Optionnal.
* - 'with_changes': Retrieve associated itil changes. Optionnal.
* - 'with_notes': Retrieve Notes (if exists, not all itemtypes have notes). Optionnal.
* - 'with_logs': Retrieve historical. Optionnal.
*
* @return array fields of found object
**/
protected function getItem($itemtype, $id, $params = array())
{
global $CFG_GLPI, $DB;
$this->initEndpoint();
// default params
$default = array('expand_dropdowns' => false, 'get_hateoas' => true, 'get_sha1' => false, 'with_components' => false, 'with_disks' => false, 'with_softwares' => false, 'with_connections' => false, 'with_networkports' => false, 'with_infocoms' => false, 'with_contracts' => false, 'with_documents' => false, 'with_tickets' => false, 'with_problems' => false, 'with_changes' => false, 'with_notes' => false, 'with_logs' => false);
$params = array_merge($default, $params);
$item = new $itemtype();
if (!$item->getFromDB($id)) {
return $this->messageNotfoundError();
}
if (!$item->can($id, READ)) {
return $this->messageRightError();
}
$fields = $item->fields;
// avoid disclosure of critical fields
$item::unsetUndisclosedFields($fields);
// retrieve devices
if (isset($params['with_devices']) && $params['with_devices'] && in_array($itemtype, Item_Devices::getConcernedItems())) {
$all_devices = array();
foreach (Item_Devices::getItemAffinities($item->getType()) as $device_type) {
$found_devices = getAllDatasFromTable($device_type::getTable(), "`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "'\n AND `is_deleted` = '0'", true);
foreach ($found_devices as $devices_id => &$device) {
unset($device['items_id']);
unset($device['itemtype']);
unset($device['is_deleted']);
}
if (!empty($found_devices)) {
$all_devices[$device_type] = $found_devices;
}
}
$fields['_devices'] = $all_devices;
}
// retrieve computer disks
if (isset($params['with_disks']) && $params['with_disks'] && $itemtype == "Computer") {
// build query to retrive filesystems
$query = "SELECT `glpi_filesystems`.`name` AS fsname,\n `glpi_computerdisks`.*\n FROM `glpi_computerdisks`\n LEFT JOIN `glpi_filesystems`\n ON (`glpi_computerdisks`.`filesystems_id` = `glpi_filesystems`.`id`)\n WHERE `computers_id` = '{$id}'\n AND `is_deleted` = '0'";
$fields['_disks'] = array();
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
unset($data['computers_id']);
unset($data['is_deleted']);
$fields['_disks'][] = array('name' => $data);
}
}
}
// retrieve computer softwares
if (isset($params['with_softwares']) && $params['with_softwares'] && $itemtype == "Computer") {
$fields['_softwares'] = array();
if (!Software::canView()) {
$fields['_softwares'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_softwares`.`softwarecategories_id`,\n `glpi_softwares`.`id` AS softwares_id,\n `glpi_softwareversions`.`id` AS softwareversions_id,\n `glpi_computers_softwareversions`.`is_dynamic`,\n `glpi_softwareversions`.`states_id`,\n `glpi_softwares`.`is_valid`\n FROM `glpi_computers_softwareversions`\n LEFT JOIN `glpi_softwareversions`\n ON (`glpi_computers_softwareversions`.`softwareversions_id`\n = `glpi_softwareversions`.`id`)\n LEFT JOIN `glpi_softwares`\n ON (`glpi_softwareversions`.`softwares_id` = `glpi_softwares`.`id`)\n WHERE `glpi_computers_softwareversions`.`computers_id` = '{$id}'\n AND `glpi_computers_softwareversions`.`is_deleted` = '0'\n ORDER BY `glpi_softwares`.`name`, `glpi_softwareversions`.`name`";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_softwares'][] = $data;
}
}
}
}
// retrieve item connections
if (isset($params['with_connections']) && $params['with_connections'] && $itemtype == "Computer") {
$fields['_connections'] = array();
foreach ($CFG_GLPI["directconnect_types"] as $connect_type) {
$connect_item = new $connect_type();
if ($connect_item->canView()) {
$query = "SELECT `glpi_computers_items`.`id` AS assoc_id,\n `glpi_computers_items`.`computers_id` AS assoc_computers_id,\n `glpi_computers_items`.`itemtype` AS assoc_itemtype,\n `glpi_computers_items`.`items_id` AS assoc_items_id,\n `glpi_computers_items`.`is_dynamic` AS assoc_is_dynamic,\n " . getTableForItemType($connect_type) . ".*\n FROM `glpi_computers_items`\n LEFT JOIN `" . getTableForItemType($connect_type) . "`\n ON (`" . getTableForItemType($connect_type) . "`.`id`\n = `glpi_computers_items`.`items_id`)\n WHERE `computers_id` = '{$id}'\n AND `itemtype` = '" . $connect_type . "'\n AND `glpi_computers_items`.`is_deleted` = '0'";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_connections'][$connect_type][] = $data;
}
}
}
}
}
// retrieve item networkports
if (isset($params['with_networkports']) && $params['with_networkports']) {
$fields['_networkports'] = array();
if (!NetworkEquipment::canView()) {
$fields['_networkports'] = self::arrayRightError();
} else {
foreach (NetworkPort::getNetworkPortInstantiations() as $networkport_type) {
$netport_table = $networkport_type::getTable();
$query = "SELECT\n netp.`id` as netport_id,\n netp.`entities_id`,\n netp.`is_recursive`,\n netp.`logical_number`,\n netp.`name`,\n netp.`mac`,\n netp.`comment`,\n netp.`is_dynamic`,\n netp_subtable.*\n FROM glpi_networkports AS netp\n LEFT JOIN `{$netport_table}` AS netp_subtable\n ON netp_subtable.`networkports_id` = netp.`id`\n WHERE netp.`instantiation_type` = '{$networkport_type}'\n AND netp.`items_id` = '{$id}'\n AND netp.`itemtype` = '{$itemtype}'\n AND netp.`is_deleted` = '0'";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
if (isset($data['netport_id'])) {
// append network name
$query_netn = "SELECT\n GROUP_CONCAT(CONCAT(ipadr.`id`, '" . Search::SHORTSEP . "' , ipadr.`name`)\n SEPARATOR '" . Search::LONGSEP . "') as ipadresses,\n netn.`id` as networknames_id,\n netn.`name` as networkname,\n netn.`fqdns_id`,\n fqdn.`name` as fqdn_name,\n fqdn.`fqdn`\n FROM `glpi_networknames` AS netn\n LEFT JOIN `glpi_ipaddresses` AS ipadr\n ON ipadr.`itemtype` = 'NetworkName' AND ipadr.`items_id` = netn.`id`\n LEFT JOIN `glpi_fqdns` AS fqdn\n ON fqdn.`id` = netn.`fqdns_id`\n LEFT JOIN `glpi_ipaddresses_ipnetworks` ipadnet\n ON ipadnet.`ipaddresses_id` = ipadr.`id`\n LEFT JOIN `glpi_ipnetworks` `ipnet`\n ON ipnet.`id` = ipadnet.`ipnetworks_id`\n WHERE netn.`itemtype` = 'NetworkPort'\n AND netn.`items_id` = " . $data['netport_id'] . "\n GROUP BY netn.`id`, netn.`name`, netn.fqdns_id, fqdn.name, fqdn.fqdn";
if ($result_netn = $DB->query($query_netn)) {
$data_netn = $DB->fetch_assoc($result_netn);
$raw_ipadresses = explode(Search::LONGSEP, $data_netn['ipadresses']);
$ipadresses = array();
foreach ($raw_ipadresses as $ipadress) {
$ipadress = explode(Search::SHORTSEP, $ipadress);
//find ip network attached to these ip
$ipnetworks = array();
$query_ipnet = "SELECT\n ipnet.`id`,\n ipnet.`completename`,\n ipnet.`name`,\n ipnet.`address`,\n ipnet.`netmask`,\n ipnet.`gateway`,\n ipnet.`ipnetworks_id`,\n ipnet.`comment`\n FROM `glpi_ipnetworks` ipnet\n INNER JOIN `glpi_ipaddresses_ipnetworks` ipadnet\n ON ipnet.`id` = ipadnet.`ipnetworks_id`\n AND ipadnet.`ipaddresses_id` = " . $ipadress[0];
if ($result_ipnet = $DB->query($query_ipnet)) {
while ($data_ipnet = $DB->fetch_assoc($result_ipnet)) {
$ipnetworks[] = $data_ipnet;
}
}
$ipadresses[] = array('id' => $ipadress[0], 'name' => $ipadress[1], 'IPNetwork' => $ipnetworks);
}
$data['NetworkName'] = array('id' => $data_netn['networknames_id'], 'name' => $data_netn['networkname'], 'fqdns_id' => $data_netn['fqdns_id'], 'FQDN' => array('id' => $data_netn['fqdns_id'], 'name' => $data_netn['fqdn_name'], 'fqdn' => $data_netn['fqdn']), 'IPAddress' => $ipadresses);
}
}
$fields['_networkports'][$networkport_type][] = $data;
}
}
}
}
}
// retrieve item infocoms
if (isset($params['with_infocoms']) && $params['with_infocoms']) {
$fields['_infocoms'] = array();
if (!Infocom::canView()) {
$fields['_infocoms'] = self::arrayRightError();
} else {
$ic = new Infocom();
if ($ic->getFromDBforDevice($itemtype, $id)) {
$fields['_infocoms'] = $ic->fields;
}
}
}
// retrieve item contracts
if (isset($params['with_contracts']) && $params['with_contracts']) {
$fields['_contracts'] = array();
if (!Contract::canView()) {
$fields['_contracts'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_contracts_items`.*\n FROM `glpi_contracts_items`,\n `glpi_contracts`\n LEFT JOIN `glpi_entities` ON (`glpi_contracts`.`entities_id`=`glpi_entities`.`id`)\n WHERE `glpi_contracts`.`id`=`glpi_contracts_items`.`contracts_id`\n AND `glpi_contracts_items`.`items_id` = '{$id}'\n AND `glpi_contracts_items`.`itemtype` = '{$itemtype}'" . getEntitiesRestrictRequest(" AND", "glpi_contracts", '', '', true) . "\n ORDER BY `glpi_contracts`.`name`";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_contracts'][] = $data;
}
}
}
}
// retrieve item contracts
if (isset($params['with_documents']) && $params['with_documents']) {
$fields['_documents'] = array();
if (!$itemtype != 'Ticket' && $itemtype != 'KnowbaseItem' && $itemtype != 'Reminder' && !Document::canView()) {
$fields['_documents'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`documents_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities` ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`items_id` = '{$id}'\n AND `glpi_documents_items`.`itemtype` = '{$itemtype}' ";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_documents'][] = $data;
}
}
}
}
// retrieve item tickets
if (isset($params['with_tickets']) && $params['with_tickets']) {
$fields['_tickets'] = array();
if (!Ticket::canView()) {
$fields['_tickets'] = self::arrayRightError();
} else {
$query = "SELECT " . Ticket::getCommonSelect() . "\n FROM `glpi_tickets` " . Ticket::getCommonLeftJoin() . "\n WHERE `glpi_items_tickets`.`items_id` = '{$id}'\n AND `glpi_items_tickets`.`itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY `glpi_tickets`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_tickets'][] = $data;
}
}
}
}
// retrieve item problems
if (isset($params['with_problems']) && $params['with_problems']) {
$fields['_problems'] = array();
if (!Problem::canView()) {
$fields['_problems'] = self::arrayRightError();
} else {
$query = "SELECT " . Problem::getCommonSelect() . "\n FROM `glpi_problems`\n LEFT JOIN `glpi_items_problems`\n ON (`glpi_problems`.`id` = `glpi_items_problems`.`problems_id`) " . Problem::getCommonLeftJoin() . "\n WHERE `items_id` = '{$id}'\n AND `itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_problems") . "\n ORDER BY `glpi_problems`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_problems'][] = $data;
}
}
}
}
// retrieve item changes
if (isset($params['with_changes']) && $params['with_changes']) {
$fields['_changes'] = array();
if (!Change::canView()) {
$fields['_changes'] = self::arrayRightError();
} else {
$query = "SELECT " . Change::getCommonSelect() . "\n FROM `glpi_changes`\n LEFT JOIN `glpi_changes_items`\n ON (`glpi_changes`.`id` = `glpi_changes_items`.`problems_id`) " . Change::getCommonLeftJoin() . "\n WHERE `items_id` = '{$id}'\n AND `itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_changes") . "\n ORDER BY `glpi_changes`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_changes'][] = $data;
}
}
}
}
// retrieve item notes
if (isset($params['with_notes']) && $params['with_notes']) {
$fields['_notes'] = array();
if (!Session::haveRight($itemtype::$rightname, READNOTE)) {
$fields['_notes'] = self::arrayRightError();
} else {
$fields['_notes'] = Notepad::getAllForItem($item);
}
}
// retrieve item logs
if (isset($params['with_logs']) && $params['with_logs']) {
$fields['_logs'] = array();
if (!Session::haveRight($itemtype::$rightname, READNOTE)) {
$fields['_logs'] = self::arrayRightError();
} else {
$fields['_logs'] = getAllDatasFromTable("glpi_logs", "`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "'");
}
}
// expand dropdown (retrieve name of dropdowns) and get hateoas from foreign keys
$fields = self::parseDropdowns($fields, $params);
// get hateoas from children
if ($params['get_hateoas']) {
$hclasses = self::getHatoasClasses($itemtype);
foreach ($hclasses as $hclass) {
$fields['links'][] = array('rel' => $hclass, 'href' => self::$api_url . "/{$itemtype}/" . $item->getID() . "/{$hclass}/");
}
}
// get sha1 footprint if needed
if ($params['get_sha1']) {
$fields = sha1(json_encode($fields, JSON_UNESCAPED_UNICODE | JSON_UNESCAPED_SLASHES | JSON_NUMERIC_CHECK));
}
return $fields;
}
/**
*
*
* @param $items_id integer ID
*
* @param $host_id integer associated host ID
* @param $options array
*
*@return bool true if form is ok
*
**/
function showForm($items_id = -1, $options = array())
{
global $DB, $CFG_GLPI;
$host_id = -1;
if (isset($_GET['host_id'])) {
$host_id = $_GET['host_id'];
}
if ($host_id == -1 && $items_id == -1) {
return false;
}
$createDowntime = false;
$pmHost = new PluginMonitoringHost();
if ($host_id != -1) {
$pmHost->getFromDB($host_id);
if ($pmHost->isInScheduledDowntime()) {
// If host already in scheduled downtime, show current downtime ...
$pmDowntime = new PluginMonitoringDowntime();
$pmDowntime->getFromDBByQuery("WHERE `" . $pmDowntime->getTable() . "`.`plugin_monitoring_hosts_id` = '" . $host_id . "' LIMIT 1");
$items_id = $pmDowntime->getID();
$this->getFromDB($items_id);
} else {
// .. else create new downtime
$createDowntime = true;
$this->getEmpty();
$this->setDefaultContent($host_id);
}
} else {
$this->getFromDB($items_id);
}
// Now ...
$nowDate = date('Y-m-d');
$nowTime = date('H:i:s');
$this->showFormHeader(array('colspan' => '4'));
$this->isExpired();
$pmHost = new PluginMonitoringHost();
$pmHost->getFromDB($this->fields["plugin_monitoring_hosts_id"]);
$itemtype = $pmHost->getField("itemtype");
$item = new $itemtype();
$item->getFromDB($pmHost->getField("items_id"));
echo "<tr class='tab_bg_1'>";
echo "<td>" . $item->getTypeName() . "</td>";
echo "<td>";
echo "<input type='hidden' name='plugin_monitoring_hosts_id' value='" . $this->fields['plugin_monitoring_hosts_id'] . "' />";
echo $item->getLink() . " " . $pmHost->getComments();
echo "</td>";
echo "<td></td>";
echo "<td></td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Start time', 'monitoring') . "</td>";
echo "<td>";
$date = $this->fields["start_time"];
Html::showDateTimeField("start_time", array('value' => $date, 'timestep' => 10, 'maybeempty' => false, 'canedit' => $createDowntime, 'mindate' => $nowDate, 'mintime' => $nowTime));
echo "</td>";
echo "<td>" . __('Flexible ?', 'monitoring') . "</td>";
echo "<td>";
if ($createDowntime) {
Dropdown::showYesNo('flexible', $this->fields['flexible']);
} else {
echo Dropdown::getYesNo($this->fields['flexible']);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('End time', 'monitoring') . "</td>";
echo "<td>";
$date = $this->fields["end_time"];
Html::showDateTimeField("end_time", array('value' => $date, 'timestep' => 10, 'maybeempty' => false, 'canedit' => $createDowntime, 'mindate' => $nowDate, 'mintime' => $nowTime));
echo "</td>";
echo "<td>" . __('Duration', 'monitoring') . "</td>";
echo "<td>";
if ($createDowntime) {
Dropdown::showNumber("duration", array('value' => $this->fields['duration'], 'min' => 1, 'max' => 300));
} else {
echo $this->fields['duration'];
}
$a_duration_type = array();
$a_duration_type['seconds'] = __('Second(s)', 'monitoring');
$a_duration_type['minutes'] = __('Minute(s)', 'monitoring');
$a_duration_type['hours'] = __('Hour(s)', 'monitoring');
$a_duration_type['days'] = __('Day(s)', 'monitoring');
if ($createDowntime) {
Dropdown::showFromArray("duration_type", $a_duration_type, array('value' => $this->fields['duration_type']));
} else {
echo " " . $this->fields['duration_type'];
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Comment', 'monitoring') . "</td>";
echo "<td >";
if ($createDowntime) {
echo "<textarea cols='80' rows='4' name='comment' >" . $this->fields['comment'] . "</textarea>";
} else {
echo "<textarea cols='80' rows='4' name='comment' readonly='1' disabled='1' >" . $this->fields['comment'] . "</textarea>";
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('User', 'monitoring') . "</td>";
echo "<td>";
echo "<input type='hidden' name='users_id' value='" . $this->fields['users_id'] . "' />";
echo $this->getUsername();
echo "</td>";
echo "<td>" . __('Expired ?', 'monitoring') . "</td>";
echo "<td>";
echo Dropdown::getYesNo($this->fields['expired']);
echo "</td>";
echo "</tr>";
if (Ticket::canView()) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4'> </td>";
echo "</tr>";
if ($this->isAssociatedTicket()) {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('Downtime associated ticket', 'monitoring') . "</td>";
echo "</tr>";
// Find ticket in DB ...
$track = new Ticket();
$track->getFromDB($this->getField("tickets_id"));
// Display ticket id, name and tracking ...
$bgcolor = $_SESSION["glpipriority_" . $track->fields["priority"]];
echo "<tr class='tab_bg_2'>";
echo "<td class='center' bgcolor='{$bgcolor}'>" . sprintf(__('%1$s: %2$s'), __('ID'), $track->fields["id"]) . "</td>";
echo "<td class='center'>";
$showprivate = Session::haveRight("show_full_ticket", 1);
$link = "<a id='ticket" . $track->fields["id"] . "' href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $track->fields["id"];
$link .= "'>";
$link .= "<span class='b'>" . $track->getNameID() . "</span></a>";
$link = sprintf(__('%1$s (%2$s)'), $link, sprintf(__('%1$s - %2$s'), $track->numberOfFollowups($showprivate), $track->numberOfTasks($showprivate)));
$link = printf(__('%1$s %2$s'), $link, Html::showToolTip($track->fields['content'], array('applyto' => 'ticket' . $track->fields["id"], 'display' => false)));
echo "</td>";
echo "</tr>";
} else {
if ($createDowntime && Ticket::canCreate()) {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('Associated ticket (no declared category implies no ticket created):', 'monitoring') . "</td>";
echo "</tr>";
echo "<input type='hidden' name='redirect' value='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php' />";
echo "<input type='hidden' name='itemtype' value='" . $pmHost->getField("itemtype") . "' />";
echo "<input type='hidden' name='items_id' value='" . $pmHost->getField("items_id") . "' />";
echo '<input type="hidden" name="entities_id" value="' . $item->fields['entities_id'] . '" />';
$item = new $itemtype();
$item->getFromDB($pmHost->getField("items_id"));
echo "<input type='hidden' name='locations_id' value='" . $item->getField("locations_id") . "' />";
/*
// Find SLA ...
$sla = new Sla();
$slas = current($sla->find("`name` LIKE '%proactive%' LIMIT 1"));
$sla_id = isset($slas['id']) ? $slas['id'] : 0;
echo "<tr class='tab_bg_3'>";
echo "<td>".__('Ticket SLA:', 'monitoring')."</td>";
echo "<td colspan='3'>";
Sla::dropdown(array('value' => $sla_id));
echo "</td>";
echo "</tr>";
*/
// Ticket type ...
echo "<tr class='tab_bg_3'>";
echo "<td>" . __('Ticket type:', 'monitoring') . "</td>";
echo "<td colspan='3'>";
Ticket::dropdownType("type", array('value' => Ticket::INCIDENT_TYPE));
echo "</td>";
echo "</tr>";
// Find category ...
$category = new ITILCategory();
$categories = current($category->find("`name` LIKE '%incident%' LIMIT 1"));
$category_id = isset($categories['id']) ? $categories['id'] : 0;
/*
echo "
<script>
function changeCategory() {
alert(document.getElementById('dropdown_itilcategories_idcategory'));
alert($('#dropdown_itilcategories_idcategory').val());
}
</script>
";
*/
echo "<tr class='tab_bg_3'>";
echo "<td>" . __('Ticket category:', 'monitoring') . "</td>";
echo "<td colspan='3'>";
ITILCategory::dropdown(array('value' => $category_id));
/*
ITILCategory::dropdown(array(
'value' => $category_id,
'rand' => 'category',
'on_change' => 'changeCategory();'
));
*/
echo "</td>";
echo "</tr>";
} else {
echo "<tr class='tab_bg_3'>";
echo "<td colspan='4'>" . __('No associated ticket for this downtime', 'monitoring') . "</td>";
echo "</tr>";
}
}
}
$this->showFormButtons(array('canedit' => $createDowntime));
return true;
}
/**
* Return the instance fields of itemtype identified by id
*
* @since version 9.1
*
* @param string $itemtype itemtype (class) of object
* @param integer $id identifier of object
* @param array $params array with theses options :
* - 'expand_dropdowns' : show dropdown's names instead of id. default: false. Optionnal
* - 'get_hateoas' : show relation of current item in a links attribute. default: true. Optionnal
* - 'with_components' : Only for [Computer, NetworkEquipment, Peripheral, Phone, Printer], Optionnal.
* - 'with_disks' : Only for Computer, retrieve the associated filesystems. Optionnal.
* - 'with_softwares' : Only for Computer, retrieve the associated softwares installations. Optionnal.
* - 'with_connections' : Only for Computer, retrieve the associated direct connections (like peripherals and printers) .Optionnal.
* - 'with_networkports' :Retrieve all network connections and advanced network informations. Optionnal.
* - 'with_infocoms' : Retrieve financial and administrative informations. Optionnal.
* - 'with_contracts' : Retrieve associated contracts. Optionnal.
* - 'with_documents' : Retrieve associated external documents. Optionnal.
* - 'with_tickets' : Retrieve associated itil tickets. Optionnal.
* - 'with_problems' : Retrieve associated itil problems. Optionnal.
* - 'with_changes' : Retrieve associated itil changes. Optionnal.
* - 'with_notes' : Retrieve Notes (if exists, not all itemtypes have notes). Optionnal.
* - 'with_logs' : Retrieve historical. Optionnal.
*
* @return array fields of found object
*/
protected function getItem($itemtype, $id, $params = array())
{
global $CFG_GLPI, $DB;
$this->initEndpoint();
// default params
$default = array('expand_dropdowns' => false, 'get_hateoas' => true, 'with_components' => false, 'with_disks' => false, 'with_softwares' => false, 'with_connections' => false, 'with_networkports' => false, 'with_infocoms' => false, 'with_contracts' => false, 'with_documents' => false, 'with_tickets' => false, 'with_problems' => false, 'with_changes' => false, 'with_notes' => false, 'with_logs' => false);
$params = array_merge($default, $params);
$item = new $itemtype();
if (!$item->getFromDB($id)) {
return $this->messageNotfoundError();
}
if (!$item->can($id, READ)) {
return $this->messageRightError();
}
$fields = $item->fields;
// retrieve devices
if (isset($params['with_devices']) && $params['with_devices'] && in_array($itemtype, Item_Devices::getConcernedItems())) {
$all_devices = array();
foreach (Item_Devices::getItemAffinities($item->getType()) as $device_type) {
$found_devices = getAllDatasFromTable($device_type::getTable(), "`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "'\n AND `is_deleted` = '0'", true);
foreach ($found_devices as $devices_id => &$device) {
unset($device['items_id']);
unset($device['itemtype']);
unset($device['is_deleted']);
}
if (!empty($found_devices)) {
$all_devices[$device_type] = $found_devices;
}
}
$fields['_devices'] = $all_devices;
}
// retrieve computer disks
if (isset($params['with_disks']) && $params['with_disks'] && $itemtype == "Computer") {
// build query to retrive filesystems
$query = "SELECT `glpi_filesystems`.`name` AS fsname,\n `glpi_computerdisks`.*\n FROM `glpi_computerdisks`\n LEFT JOIN `glpi_filesystems`\n ON (`glpi_computerdisks`.`filesystems_id` = `glpi_filesystems`.`id`)\n WHERE `computers_id` = '{$id}'\n AND `is_deleted` = '0'";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
unset($data['computers_id']);
unset($data['is_deleted']);
$fields['_disks'][] = array('name' => $data);
}
}
}
// retrieve computer softwares
if (isset($params['with_softwares']) && $params['with_softwares'] && $itemtype == "Computer") {
$fields['_softwares'] = array();
if (!Software::canView()) {
$fields['_softwares'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_softwares`.`softwarecategories_id`,\n `glpi_softwares`.`id` AS softwares_id,\n `glpi_softwareversions`.`id` AS softwareversions_id,\n `glpi_computers_softwareversions`.`is_dynamic`,\n `glpi_softwareversions`.`states_id`,\n `glpi_softwares`.`is_valid`\n FROM `glpi_computers_softwareversions`\n LEFT JOIN `glpi_softwareversions`\n ON (`glpi_computers_softwareversions`.`softwareversions_id`\n = `glpi_softwareversions`.`id`)\n LEFT JOIN `glpi_softwares`\n ON (`glpi_softwareversions`.`softwares_id` = `glpi_softwares`.`id`)\n WHERE `glpi_computers_softwareversions`.`computers_id` = '{$id}'\n AND `glpi_computers_softwareversions`.`is_deleted` = '0'\n ORDER BY `glpi_softwares`.`name`, `glpi_softwareversions`.`name`";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_softwares'][] = $data;
}
}
}
}
// retrieve item connections
if (isset($params['with_connections']) && $params['with_connections'] && $itemtype == "Computer") {
$fields['_connections'] = array();
foreach ($CFG_GLPI["directconnect_types"] as $connect_type) {
$connect_item = new $connect_type();
if ($connect_item->canView()) {
$query = "SELECT `glpi_computers_items`.`id` AS assoc_id,\n `glpi_computers_items`.`computers_id` AS assoc_computers_id,\n `glpi_computers_items`.`itemtype` AS assoc_itemtype,\n `glpi_computers_items`.`items_id` AS assoc_items_id,\n `glpi_computers_items`.`is_dynamic` AS assoc_is_dynamic,\n " . getTableForItemType($connect_type) . ".*\n FROM `glpi_computers_items`\n LEFT JOIN `" . getTableForItemType($connect_type) . "`\n ON (`" . getTableForItemType($connect_type) . "`.`id`\n = `glpi_computers_items`.`items_id`)\n WHERE `computers_id` = '{$id}'\n AND `itemtype` = '" . $connect_type . "'\n AND `glpi_computers_items`.`is_deleted` = '0'";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_connections'][$connect_type][] = $data;
}
}
}
}
}
// retrieve item networkports
if (isset($params['with_networkports']) && $params['with_networkports']) {
$fields['_networkports'] = array();
if (!NetworkEquipment::canView()) {
$fields['_networkports'] = self::arrayRightError();
} else {
foreach (NetworkPort::getNetworkPortInstantiations() as $networkport_type) {
$query = "SELECT\n netp.`entities_id`,\n netp.`is_recursive`,\n netp.`logical_number`,\n netp.`name`,\n netp.`mac`,\n netp.`comment`,\n netp.`is_dynamic`,\n netp_subtable.*\n FROM glpi_networkports AS netp\n LEFT JOIN " . $networkport_type::getTable() . " AS netp_subtable\n ON netp_subtable.`networkports_id` = netp.`id`\n WHERE netp.`instantiation_type` = '{$networkport_type}'\n AND netp.`items_id` = '{$id}'\n AND netp.`itemtype` = '{$itemtype}'\n AND netp.`is_deleted` = '0'";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_networkports'][$networkport_type][] = $data;
}
}
}
}
}
// retrieve item infocoms
if (isset($params['with_infocoms']) && $params['with_infocoms']) {
$fields['_infocoms'] = array();
if (!Infocom::canView()) {
$fields['_infocoms'] = self::arrayRightError();
} else {
$ic = new Infocom();
if ($ic->getFromDBforDevice($itemtype, $id)) {
$fields['_infocoms'] = $ic->fields;
}
}
}
// retrieve item contracts
if (isset($params['with_contracts']) && $params['with_contracts']) {
$fields['_contracts'] = array();
if (!Contract::canView()) {
$fields['_contracts'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_contracts_items`.*\n FROM `glpi_contracts_items`,\n `glpi_contracts`\n LEFT JOIN `glpi_entities` ON (`glpi_contracts`.`entities_id`=`glpi_entities`.`id`)\n WHERE `glpi_contracts`.`id`=`glpi_contracts_items`.`contracts_id`\n AND `glpi_contracts_items`.`items_id` = '{$id}'\n AND `glpi_contracts_items`.`itemtype` = '{$itemtype}'" . getEntitiesRestrictRequest(" AND", "glpi_contracts", '', '', true) . "\n ORDER BY `glpi_contracts`.`name`";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_contracts'][] = $data;
}
}
}
}
// retrieve item contracts
if (isset($params['with_documents']) && $params['with_documents']) {
$fields['_documents'] = array();
if (!$itemtype != 'Ticket' && $itemtype != 'KnowbaseItem' && $itemtype != 'Reminder' && !Document::canView()) {
$fields['_documents'] = self::arrayRightError();
} else {
$query = "SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`documents_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities` ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`items_id` = '{$id}'\n AND `glpi_documents_items`.`itemtype` = '{$itemtype}' ";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_documents'][] = $data;
}
}
}
}
// retrieve item tickets
if (isset($params['with_tickets']) && $params['with_tickets']) {
$fields['_tickets'] = array();
if (!Ticket::canView()) {
$fields['_tickets'] = self::arrayRightError();
} else {
$query = "SELECT " . Ticket::getCommonSelect() . "\n FROM `glpi_tickets` " . Ticket::getCommonLeftJoin() . "\n WHERE `glpi_items_tickets`.`items_id` = '{$id}'\n AND `glpi_items_tickets`.`itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_tickets") . "\n ORDER BY `glpi_tickets`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_tickets'][] = $data;
}
}
}
}
// retrieve item problems
if (isset($params['with_problems']) && $params['with_problems']) {
$fields['_problems'] = array();
if (!Problem::canView()) {
$fields['_problems'] = self::arrayRightError();
} else {
$query = "SELECT " . Problem::getCommonSelect() . "\n FROM `glpi_problems`\n LEFT JOIN `glpi_items_problems`\n ON (`glpi_problems`.`id` = `glpi_items_problems`.`problems_id`) " . Problem::getCommonLeftJoin() . "\n WHERE `items_id` = '{$id}'\n AND `itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_problems") . "\n ORDER BY `glpi_problems`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_problems'][] = $data;
}
}
}
}
// retrieve item changes
if (isset($params['with_changes']) && $params['with_changes']) {
$fields['_changes'] = array();
if (!Change::canView()) {
$fields['_changes'] = self::arrayRightError();
} else {
$query = "SELECT " . Change::getCommonSelect() . "\n FROM `glpi_changes`\n LEFT JOIN `glpi_changes_items`\n ON (`glpi_changes`.`id` = `glpi_changes_items`.`problems_id`) " . Change::getCommonLeftJoin() . "\n WHERE `items_id` = '{$id}'\n AND `itemtype` = '{$itemtype}' " . getEntitiesRestrictRequest("AND", "glpi_changes") . "\n ORDER BY `glpi_changes`.`date_mod` DESC";
if ($result = $DB->query($query)) {
while ($data = $DB->fetch_assoc($result)) {
$fields['_changes'][] = $data;
}
}
}
}
// retrieve item notes
if (isset($params['with_notes']) && $params['with_notes']) {
$fields['_notes'] = array();
if (!Session::haveRight($itemtype::$rightname, READNOTE)) {
$fields['_notes'] = self::arrayRightError();
} else {
$fields['_notes'] = Notepad::getAllForItem($itemtype);
}
}
// retrieve item logs
if (isset($params['with_logs']) && $params['with_logs']) {
$fields['_logs'] = array();
if (!Session::haveRight($itemtype::$rightname, READNOTE)) {
$fields['_logs'] = self::arrayRightError();
} else {
$fields['_logs'] = getAllDatasFromTable("glpi_logs", "`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "'");
}
}
// expand dropdown (retrieve name of dropdowns) and get hateoas from foreign keys
$fields = self::parseDropdowns($fields, $params);
// get hateoas from children
if ($params['get_hateoas']) {
$hclasses = self::getHatoasClasses($itemtype);
foreach ($hclasses as $hclass) {
$fields['links'][] = array('rel' => $hclass, 'href' => self::$api_url . "/{$itemtype}/" . $item->getID() . "/{$hclass}/");
}
}
return $fields;
}