/**
* Handles issue editing
*
* Choosing a person involves going through a whole person finding process
* at a different url. Once the user has chosen a new person, they will
* return here, passing in the person_id they have chosen
*
* @param REQUEST issue_id Existing issues are edited by passing in an Issue
* @param REQUEST ticket_id New issues are created by passing in a Ticket
* @param REQUEST person_id The new reportedByPerson
*/
public function update()
{
//-------------------------------------------------------------------
// Load all the data that's passed in
//-------------------------------------------------------------------
try {
// To edit existing issues, pass in the issue_id
if (!empty($_REQUEST['issue_id'])) {
$issue = new Issue($_REQUEST['issue_id']);
} else {
if (!empty($_REQUEST['ticket_id'])) {
$issue = new Issue();
$issue->setTicket_id($_REQUEST['ticket_id']);
} else {
throw new \Exception('tickets/unknownTicket');
}
}
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
header('Location: ' . BASE_URL . '/tickets');
exit;
}
if (isset($_REQUEST['person_id'])) {
$issue->setReportedByPerson_id($_REQUEST['person_id']);
}
//-------------------------------------------------------------------
// Handle any stuff the user posts
//-------------------------------------------------------------------
if (isset($_POST['issueType_id'])) {
$issue->handleUpdate($_POST);
try {
$issue->save();
$action = new Action('update');
$history = new IssueHistory();
$history->setIssue($issue);
$history->setAction($action);
$history->save();
// Update the search index
// Make sure the ticket uses the latest issue information
$ticket = new Ticket($issue->getTicket_id());
$ticket->updateSearchIndex();
header('Location: ' . $ticket->getURL());
exit;
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
//-------------------------------------------------------------------
// Display the view
//-------------------------------------------------------------------
$ticket = $issue->getTicket();
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket, 'disableButtons' => true));
$this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory()));
$this->template->blocks['issue-panel'][] = new Block('tickets/updateIssueForm.inc', array('issue' => $issue, 'ticket' => $ticket));
$this->addLocationInfoBlocks($ticket);
}
/**
*
*/
public function add()
{
$ticket = new Ticket();
$issue = new Issue();
// Categories are required before starting the process
// Handle any Category choice passed in
if (!empty($_REQUEST['category_id'])) {
$category = new Category($_REQUEST['category_id']);
if ($category->allowsPosting($_SESSION['USER'])) {
$ticket->setCategory($category);
} else {
$_SESSION['errorMessages'][] = new \Exception('noAccessAllowed');
header('Location: ' . BASE_URL);
exit;
}
}
// Handle any Location choice passed in
if (!empty($_GET['location'])) {
$ticket->setLocation($_GET['location']);
$ticket->setAddressServiceData(AddressService::getLocationData($ticket->getLocation()));
}
// Handle any Person choice passed in
if (!empty($_REQUEST['reportedByPerson_id'])) {
$issue->setReportedByPerson_id($_REQUEST['reportedByPerson_id']);
}
// Handle any Department choice passed in
// Choosing a department here will cause the assignment form
// to pre-select that department's defaultPerson
$currentDepartment = null;
if (isset($_GET['department_id'])) {
try {
$currentDepartment = new Department($_GET['department_id']);
} catch (\Exception $e) {
// Ignore any bad departments passed in
}
}
// If they haven't chosen a department, start by assigning
// the ticket to the current User, and use the current user's department
if (!isset($currentDepartment)) {
$ticket->setAssignedPerson($_SESSION['USER']);
if ($_SESSION['USER']->getDepartment()) {
$currentDepartment = $_SESSION['USER']->getDepartment();
}
}
// Process the ticket form when it's posted
if (isset($_POST['category_id'])) {
try {
$ticket->handleAdd($_POST);
// Calls save as needed - no need to save() again
$this->redirectToTicketView($ticket);
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display all the forms
$this->template->setFilename('ticketCreation');
$this->template->blocks['right-top'][] = new Block('tickets/chooseLocation.inc', array('ticket' => $ticket));
$this->template->blocks['right-bottom'][] = new Block('tickets/chooseReportedByPerson.inc', array('issue' => $issue));
$this->template->blocks['left'][] = new Block('tickets/addTicketForm.inc', array('ticket' => $ticket, 'issue' => $issue, 'currentDepartment' => $currentDepartment));
}
