/**
* @param REQUEST issue_id
*/
public function respond()
{
// Load the issue
try {
$issue = new Issue($_REQUEST['issue_id']);
$ticket = $issue->getTicket();
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
header('Location: ' . BASE_URL . '/tickets');
exit;
}
// Handle what the user posts
if (isset($_POST['contactMethod_id'])) {
$r = new Response();
$r->handleUpdate($_POST);
try {
$r->save();
header('Location: ' . $ticket->getURL());
exit;
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display the view
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket));
$this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory()));
$this->template->blocks['issue-panel'][] = new Block('tickets/responseForm.inc', array('issue' => $issue));
$this->addLocationInfoBlocks($ticket);
}
/**
*
*/
public function add()
{
$ticket = new Ticket();
$issue = new Issue();
// Categories are required before starting the process
// Handle any Category choice passed in
if (!empty($_REQUEST['category_id'])) {
$category = new Category($_REQUEST['category_id']);
if ($category->allowsPosting($_SESSION['USER'])) {
$ticket->setCategory($category);
} else {
$_SESSION['errorMessages'][] = new \Exception('noAccessAllowed');
header('Location: ' . BASE_URL);
exit;
}
}
// Handle any Location choice passed in
if (!empty($_GET['location'])) {
$ticket->setLocation($_GET['location']);
$ticket->setAddressServiceData(AddressService::getLocationData($ticket->getLocation()));
}
// Handle any Person choice passed in
if (!empty($_REQUEST['reportedByPerson_id'])) {
$issue->setReportedByPerson_id($_REQUEST['reportedByPerson_id']);
}
// Handle any Department choice passed in
// Choosing a department here will cause the assignment form
// to pre-select that department's defaultPerson
$currentDepartment = null;
if (isset($_GET['department_id'])) {
try {
$currentDepartment = new Department($_GET['department_id']);
} catch (\Exception $e) {
// Ignore any bad departments passed in
}
}
// If they haven't chosen a department, start by assigning
// the ticket to the current User, and use the current user's department
if (!isset($currentDepartment)) {
$ticket->setAssignedPerson($_SESSION['USER']);
if ($_SESSION['USER']->getDepartment()) {
$currentDepartment = $_SESSION['USER']->getDepartment();
}
}
// Process the ticket form when it's posted
if (isset($_POST['category_id'])) {
try {
$ticket->handleAdd($_POST);
// Calls save as needed - no need to save() again
$this->redirectToTicketView($ticket);
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display all the forms
$this->template->setFilename('ticketCreation');
$this->template->blocks['right-top'][] = new Block('tickets/chooseLocation.inc', array('ticket' => $ticket));
$this->template->blocks['right-bottom'][] = new Block('tickets/chooseReportedByPerson.inc', array('issue' => $issue));
$this->template->blocks['left'][] = new Block('tickets/addTicketForm.inc', array('ticket' => $ticket, 'issue' => $issue, 'currentDepartment' => $currentDepartment));
}
/**
* Does all the database work for TicketController::add
*
* Saves the ticket, the issue, and creates history entries
* for the open and assignment actions.
*
* This function calls save() as needed. After using this function,
* there's no need to make an additional save() call.
*
* @param array $post
*/
public function handleAdd($post)
{
$zend_db = Database::getConnection();
$zend_db->getDriver()->getConnection()->beginTransaction();
try {
$this->handleUpdate($post);
// We must add an issue to the ticket for validation to pass
$issue = new Issue();
$issue->handleUpdate($post);
$this->issues = array($issue);
if (!$this->getEnteredByPerson_id() && $issue->getReportedByPerson_id()) {
$this->setEnteredByPerson_id($issue->getReportedByPerson_id());
}
$this->save();
$issue->setTicket($this);
$issue->save();
// Create the entry in the history log
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('open'));
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('assignment'));
$history->setActionPerson_id($this->getAssignedPerson_id());
if (!empty($post['notes'])) {
$history->setNotes($post['notes']);
}
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$this->getCategory()->onTicketAdd($this);
} catch (\Exception $e) {
$zend_db->getDriver()->getConnection()->rollback();
$search = new Search();
$search->delete($this);
$search->solrClient->commit();
throw $e;
}
$zend_db->getDriver()->getConnection()->commit();
$history->sendNotification($this);
}
