/**
* Handles issue editing
*
* Choosing a person involves going through a whole person finding process
* at a different url. Once the user has chosen a new person, they will
* return here, passing in the person_id they have chosen
*
* @param REQUEST issue_id Existing issues are edited by passing in an Issue
* @param REQUEST ticket_id New issues are created by passing in a Ticket
* @param REQUEST person_id The new reportedByPerson
*/
public function update()
{
//-------------------------------------------------------------------
// Load all the data that's passed in
//-------------------------------------------------------------------
try {
// To edit existing issues, pass in the issue_id
if (!empty($_REQUEST['issue_id'])) {
$issue = new Issue($_REQUEST['issue_id']);
} else {
if (!empty($_REQUEST['ticket_id'])) {
$issue = new Issue();
$issue->setTicket_id($_REQUEST['ticket_id']);
} else {
throw new \Exception('tickets/unknownTicket');
}
}
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
header('Location: ' . BASE_URL . '/tickets');
exit;
}
if (isset($_REQUEST['person_id'])) {
$issue->setReportedByPerson_id($_REQUEST['person_id']);
}
//-------------------------------------------------------------------
// Handle any stuff the user posts
//-------------------------------------------------------------------
if (isset($_POST['issueType_id'])) {
$issue->handleUpdate($_POST);
try {
$issue->save();
$action = new Action('update');
$history = new IssueHistory();
$history->setIssue($issue);
$history->setAction($action);
$history->save();
// Update the search index
// Make sure the ticket uses the latest issue information
$ticket = new Ticket($issue->getTicket_id());
$ticket->updateSearchIndex();
header('Location: ' . $ticket->getURL());
exit;
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
//-------------------------------------------------------------------
// Display the view
//-------------------------------------------------------------------
$ticket = $issue->getTicket();
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket, 'disableButtons' => true));
$this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory()));
$this->template->blocks['issue-panel'][] = new Block('tickets/updateIssueForm.inc', array('issue' => $issue, 'ticket' => $ticket));
$this->addLocationInfoBlocks($ticket);
}
/**
* Does all the database work for TicketController::add
*
* Saves the ticket, the issue, and creates history entries
* for the open and assignment actions.
*
* This function calls save() as needed. After using this function,
* there's no need to make an additional save() call.
*
* @param array $post
*/
public function handleAdd($post)
{
$zend_db = Database::getConnection();
$zend_db->getDriver()->getConnection()->beginTransaction();
try {
$this->handleUpdate($post);
// We must add an issue to the ticket for validation to pass
$issue = new Issue();
$issue->handleUpdate($post);
$this->issues = array($issue);
if (!$this->getEnteredByPerson_id() && $issue->getReportedByPerson_id()) {
$this->setEnteredByPerson_id($issue->getReportedByPerson_id());
}
$this->save();
$issue->setTicket($this);
$issue->save();
// Create the entry in the history log
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('open'));
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('assignment'));
$history->setActionPerson_id($this->getAssignedPerson_id());
if (!empty($post['notes'])) {
$history->setNotes($post['notes']);
}
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$this->getCategory()->onTicketAdd($this);
} catch (\Exception $e) {
$zend_db->getDriver()->getConnection()->rollback();
$search = new Search();
$search->delete($this);
$search->solrClient->commit();
throw $e;
}
$zend_db->getDriver()->getConnection()->commit();
$history->sendNotification($this);
}
