/** * Handles issue editing * * Choosing a person involves going through a whole person finding process * at a different url. Once the user has chosen a new person, they will * return here, passing in the person_id they have chosen * * @param REQUEST issue_id Existing issues are edited by passing in an Issue * @param REQUEST ticket_id New issues are created by passing in a Ticket * @param REQUEST person_id The new reportedByPerson */ public function update() { //------------------------------------------------------------------- // Load all the data that's passed in //------------------------------------------------------------------- try { // To edit existing issues, pass in the issue_id if (!empty($_REQUEST['issue_id'])) { $issue = new Issue($_REQUEST['issue_id']); } else { if (!empty($_REQUEST['ticket_id'])) { $issue = new Issue(); $issue->setTicket_id($_REQUEST['ticket_id']); } else { throw new \Exception('tickets/unknownTicket'); } } } catch (\Exception $e) { $_SESSION['errorMessages'][] = $e; header('Location: ' . BASE_URL . '/tickets'); exit; } if (isset($_REQUEST['person_id'])) { $issue->setReportedByPerson_id($_REQUEST['person_id']); } //------------------------------------------------------------------- // Handle any stuff the user posts //------------------------------------------------------------------- if (isset($_POST['issueType_id'])) { $issue->handleUpdate($_POST); try { $issue->save(); $action = new Action('update'); $history = new IssueHistory(); $history->setIssue($issue); $history->setAction($action); $history->save(); // Update the search index // Make sure the ticket uses the latest issue information $ticket = new Ticket($issue->getTicket_id()); $ticket->updateSearchIndex(); header('Location: ' . $ticket->getURL()); exit; } catch (\Exception $e) { $_SESSION['errorMessages'][] = $e; } } //------------------------------------------------------------------- // Display the view //------------------------------------------------------------------- $ticket = $issue->getTicket(); $this->template->setFilename('tickets'); $this->template->blocks['ticket-panel'][] = new Block('tickets/ticketInfo.inc', array('ticket' => $ticket, 'disableButtons' => true)); $this->template->blocks['history-panel'][] = new Block('tickets/history.inc', array('history' => $ticket->getHistory())); $this->template->blocks['issue-panel'][] = new Block('tickets/updateIssueForm.inc', array('issue' => $issue, 'ticket' => $ticket)); $this->addLocationInfoBlocks($ticket); }
/** * */ public function add() { $ticket = new Ticket(); $issue = new Issue(); // Categories are required before starting the process // Handle any Category choice passed in if (!empty($_REQUEST['category_id'])) { $category = new Category($_REQUEST['category_id']); if ($category->allowsPosting($_SESSION['USER'])) { $ticket->setCategory($category); } else { $_SESSION['errorMessages'][] = new \Exception('noAccessAllowed'); header('Location: ' . BASE_URL); exit; } } // Handle any Location choice passed in if (!empty($_GET['location'])) { $ticket->setLocation($_GET['location']); $ticket->setAddressServiceData(AddressService::getLocationData($ticket->getLocation())); } // Handle any Person choice passed in if (!empty($_REQUEST['reportedByPerson_id'])) { $issue->setReportedByPerson_id($_REQUEST['reportedByPerson_id']); } // Handle any Department choice passed in // Choosing a department here will cause the assignment form // to pre-select that department's defaultPerson $currentDepartment = null; if (isset($_GET['department_id'])) { try { $currentDepartment = new Department($_GET['department_id']); } catch (\Exception $e) { // Ignore any bad departments passed in } } // If they haven't chosen a department, start by assigning // the ticket to the current User, and use the current user's department if (!isset($currentDepartment)) { $ticket->setAssignedPerson($_SESSION['USER']); if ($_SESSION['USER']->getDepartment()) { $currentDepartment = $_SESSION['USER']->getDepartment(); } } // Process the ticket form when it's posted if (isset($_POST['category_id'])) { try { $ticket->handleAdd($_POST); // Calls save as needed - no need to save() again $this->redirectToTicketView($ticket); } catch (\Exception $e) { $_SESSION['errorMessages'][] = $e; } } // Display all the forms $this->template->setFilename('ticketCreation'); $this->template->blocks['right-top'][] = new Block('tickets/chooseLocation.inc', array('ticket' => $ticket)); $this->template->blocks['right-bottom'][] = new Block('tickets/chooseReportedByPerson.inc', array('issue' => $issue)); $this->template->blocks['left'][] = new Block('tickets/addTicketForm.inc', array('ticket' => $ticket, 'issue' => $issue, 'currentDepartment' => $currentDepartment)); }