Esempio n. 1
0
 /**
  * Creates a support ticket for a tool
  *
  * @param      integer $toolid Tool ID
  * @param      array   $tool   Array of tool info
  * @return     mixed False if errors, integer on success
  */
 private function _createTicket($toolid, $tool)
 {
     $row = new \Components\Support\Models\Ticket();
     $row->set('open', 1);
     $row->set('status', 0);
     $row->set('created', Date::toSql());
     $row->set('login', User::get('username'));
     $row->set('severity', 'normal');
     $row->set('summary', Lang::txt('COM_TOOLS_NEW_TOOL_SUBMISSION') . ': ' . $tool['toolname']);
     $row->set('report', $tool['toolname']);
     $row->set('section', 2);
     $row->set('type', 3);
     // Attach tool group to a ticket for access
     $row->set('group', $this->config->get('group_prefix', 'app-') . $tool['toolname']);
     $row->set('email', User::get('email'));
     $row->set('name', User::get('name'));
     if (!$row->store()) {
         $this->setError($row->getError());
         return false;
     } else {
         if ($row->exists()) {
             // save tag
             $row->tag('tool:' . $tool['toolname'], User::get('id'));
             // store ticket id
             $obj = new \Components\Tools\Tables\Tool($this->database);
             $obj->saveTicketId($toolid, $row->get('id'));
             // make a record
             $this->_updateTicket($toolid, '', '', Lang::txt('COM_TOOLS_NOTICE_TOOL_REGISTERED'), 0, 1, 4, $tool);
         }
     }
     return $row->get('id');
 }
Esempio n. 2
0
 /**
  * Delete a ticket
  *
  * @apiMethod DELETE
  * @apiUri    /support/{ticket}
  * @apiParameter {
  * 		"name":        "ticket",
  * 		"description": "Ticket identifier",
  * 		"type":        "integer",
  * 		"required":    true,
  * 		"default":     0
  * }
  * @return    void
  */
 public function deleteTask()
 {
     $this->requiresAuthentication();
     if (!$this->acl->check('delete', 'tickets')) {
         throw new Exception(Lang::txt('Not authorized'), 403);
     }
     // Initiate class and bind data to database fields
     $ticket_id = Request::getInt('ticket', 0);
     // Initiate class and bind data to database fields
     $row = new \Components\Support\Models\Ticket($ticket_id);
     if (!$row->exists()) {
         throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
     }
     if (!$row->delete()) {
         throw new Exception($row->getError(), 500);
     }
     $this->send(null, 204);
 }
Esempio n. 3
0
 /**
  * Create a new comment
  *
  * @apiMethod POST
  * @apiUri    /support/{ticket}/comments
  * @apiParameter {
  * 		"name":        "scope",
  * 		"description": "Scope type (group, member, etc.)",
  * 		"type":        "string",
  * 		"required":    true,
  * 		"default":     null
  * }
  * @apiParameter {
  * 		"name":        "scope_id",
  * 		"description": "Scope object ID",
  * 		"type":        "integer",
  * 		"required":    true,
  * 		"default":     null
  * }
  * @apiParameter {
  * 		"name":        "title",
  * 		"description": "Entry title",
  * 		"type":        "string",
  * 		"required":    true,
  * 		"default":     null
  * }
  * @apiParameter {
  * 		"name":        "alias",
  * 		"description": "Entry alias",
  * 		"type":        "string",
  * 		"required":    false,
  * 		"default":     null
  * }
  * @return     void
  */
 public function createTask()
 {
     $this->requiresAuthentication();
     if (!$this->acl->check('create', 'comments')) {
         throw new Exception(Lang::txt('Not authorized'), 403);
     }
     $ticket_id = Request::getInt('ticket', 0, 'post');
     // Load the old ticket so we can compare for the changelog
     $old = new \Components\Support\Models\Ticket($ticket_id);
     $old->set('tags', $old->tags('string'));
     if (!$old->exists()) {
         $this->errorMessage(500, Lang::txt('Ticket "%s" does not exist.', $ticket_id));
         return;
     }
     // Initiate class and bind posted items to database fields
     $ticket = new \Components\Support\Models\Ticket($ticket_id);
     $ticket->set('status', Request::getInt('status', $ticket->get('status'), 'post'));
     $ticket->set('open', Request::getInt('open', $ticket->get('open'), 'post'));
     $ticket->set('category', Request::getInt('category', $ticket->get('category'), 'post'));
     $ticket->set('severity', Request::getVar('severity', $ticket->get('severity'), 'post'));
     $ticket->set('owner', Request::getVar('owner', $ticket->get('owner'), 'post'));
     $ticket->set('group', Request::getVar('group', $ticket->get('group'), 'post'));
     // If an existing ticket AND closed AND previously open
     if ($ticket_id && !$ticket->get('open') && $ticket->get('open') != $old->get('open')) {
         // Record the closing time
         $ticket->set('closed', Date::toSql());
     }
     // Any tags?
     if ($tags = trim(Request::getVar('tags', '', 'post'))) {
         $ticket->tag($tags, $user->get('uidNumber'));
         $ticket->set('tags', $ticket->tags('string'));
     }
     // Store new content
     if (!$ticket->store()) {
         $this->errorMessage(500, $ticket->getError());
         return;
     }
     // Create a new comment
     $comment = new \Components\Support\Models\Comment();
     $comment->set('ticket', $ticket->get('id'));
     $comment->set('comment', nl2br(Request::getVar('comment', '', 'post', 'none', 2)));
     if ($comment->get('comment')) {
         // If a comment was posted by the ticket submitter to a "waiting user response" ticket, change status.
         if ($ticket->isWaiting() && $user->get('username') == $ticket->get('login')) {
             $ticket->open();
         }
     }
     $comment->set('created', Date::toSql());
     $comment->set('created_by', $user->get('uidNumber'));
     $comment->set('access', Request::getInt('access', 0, 'post'));
     // Compare fields to find out what has changed for this ticket and build a changelog
     $comment->changelog()->diff($old, $ticket);
     $comment->changelog()->cced(Request::getVar('cc', '', 'post'));
     // Store new content
     if (!$comment->store()) {
         $this->errorMessage(500, $comment->getError());
         return;
     }
     if ($ticket->get('owner')) {
         $comment->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $ticket->owner('name'), 'email' => $ticket->owner('email'), 'id' => $ticket->owner('id')));
     }
     // Add any CCs to the e-mail list
     foreach ($comment->changelog()->get('cc') as $cc) {
         $comment->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
     }
     // Check if the notify list has eny entries
     if (count($comment->to())) {
         include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'helpers' . DS . 'utilities.php';
         $allowEmailResponses = $ticket->config('email_processing');
         if ($allowEmailResponses) {
             try {
                 $encryptor = new \Hubzero\Mail\Token();
             } catch (Exception $e) {
                 $allowEmailResponses = false;
             }
         }
         $subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $ticket->get('id'));
         $from = array('name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
         $message = array();
         // Plain text email
         $eview = new \Hubzero\Mail\View(array('base_path' => PATH_CORE . '/components/com_support/site', 'name' => 'emails', 'layout' => 'comment_plain'));
         $eview->option = 'com_support';
         $eview->controller = 'tickets';
         $eview->comment = $comment;
         $eview->ticket = $ticket;
         $eview->delimiter = $allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '';
         $message['plaintext'] = $eview->loadTemplate(false);
         $message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
         // HTML email
         $eview->setLayout('comment_html');
         $message['multipart'] = $eview->loadTemplate();
         // Send e-mail to admin?
         foreach ($comment->to('ids') as $to) {
             if ($allowEmailResponses) {
                 // The reply-to address contains the token
                 $token = $encryptor->buildEmailToken(1, 1, $to['id'], $ticket->get('id'));
                 $from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
             }
             // Get the user's email address
             if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), 'com_support'))) {
                 $this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
             }
             $comment->changelog()->notified($to['role'], $to['name'], $to['email']);
         }
         foreach ($comment->to('emails') as $to) {
             if ($allowEmailResponses) {
                 $token = $encryptor->buildEmailToken(1, 1, -9999, $ticket->get('id'));
                 $email = array($to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@'));
                 // In this case each item in email in an array, 1- To, 2:reply to address
                 \Components\Support\Helpers\Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
             } else {
                 // email is just a plain 'ol string
                 \Components\Support\Helpers\Utilities::sendEmail($to['email'], $subject, $message, $from);
             }
             $comment->changelog()->notified($to['role'], $to['name'], $to['email']);
         }
     }
     // Were there any changes?
     if (count($comment->changelog()->get('notifications')) > 0 || count($comment->changelog()->get('cc')) > 0 || count($comment->changelog()->get('changes')) > 0) {
         // Save the data
         if (!$comment->store()) {
             $this->errorMessage(500, $comment->getError());
             return;
         }
     }
     $msg = new stdClass();
     $msg->ticket = $ticket->get('id');
     $msg->comment = $comment->get('id');
     $msg->notified = $comment->changelog()->get('notifications');
     $this->setMessageType(Request::getVar('format', 'json'));
     $this->send($msg, 200, 'OK');
 }