/**
* Retrieves a row from the database
*
* @param string $refid ID of the database table row
* @param string $category Element type (determines table to look in)
* @param string $parent If the element has a parent element
* @return array
*/
public function transferItem($from_type, $from_id, $to_type, $rid = 0, $deactivate = 1)
{
$upconfig = Component::params('com_members');
$this->banking = $upconfig->get('bankAccounts');
$database = App::get('db');
if ($from_type == NULL or $from_id == NULL or $to_type == NULL) {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_MISSING_INFO'));
return false;
}
if ($from_type == $to_type) {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_CATEGORIES_MUST_BE_DIFFERENT'));
return false;
}
// collectors
$author = '';
$subject = '';
$body = '';
$tags = '';
$owner = '';
// name of group owning the item
$anonymous = 0;
// get needed scripts
include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'models' . DS . 'ticket.php';
include_once PATH_CORE . DS . 'components' . DS . 'com_answers' . DS . 'models' . DS . 'question.php';
include_once PATH_CORE . DS . 'components' . DS . 'com_wishlist' . DS . 'models' . DS . 'wishlist.php';
$wconfig = Component::params('com_wishlist');
$admingroup = $wconfig->get('group') ? $wconfig->get('group') : 'hubadmin';
// Get needed scripts & initial data
switch ($from_type) {
// Transfer from a Support Ticket
case 'ticket':
$row = new \Components\Support\Models\Ticket($from_id);
if ($row->exists()) {
$author = $row->get('login');
$subject = $row->content('raw', 200);
// max 200 characters
$body = $row->get('summary');
$owner = $row->get('group');
// If we are de-activating original item
if ($deactivate) {
$row->set('status', 2);
$row->set('resolved', 'transfered');
}
$tags = $row->tags('string');
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
// Transfer from a Question
// Transfer from a Question
case 'question':
$row = new \Components\Answers\Models\Question($from_id);
if ($row->exists()) {
$author = $row->get('created_by');
$subject = $row->subject('raw', 200);
// max 200 characters
$body = $row->get('question');
$anonymous = $row->get('anonymous');
// If we are de-activating original item
if ($deactivate) {
$row->set('state', 2);
$row->set('reward', 0);
}
$tags = $row->tags('string');
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
// Transfer from a Wish
// Transfer from a Wish
case 'wish':
$row = new \Components\Wishlist\Tables\Wish($database);
$row->load($from_id);
if ($row->id) {
$author = $row->proposed_by;
$subject = \Hubzero\Utility\String::truncate($row->subject, 200);
// max 200 characters
$body = $row->about;
$anonymous = $row->anonymous;
// If we are de-activating original item
if ($deactivate) {
$row->status = 2;
$row->ranking = 0;
// also delete all previous votes for this wish
$objR = new \Components\Wishlist\Tables\Rank($database);
$objR->remove_vote($from_id);
}
// get owner
$objG = new \Components\Wishlist\Tables\OwnerGroup($database);
$nativegroups = $objG->get_owner_groups($row->wishlist, $admingroup, '', 1);
$owner = count($nativegroups) > 0 && $nativegroups[0] != $admingroup ? $nativegroups[0] : '';
// tool group
$objWishlist = new \Components\Wishlist\Tables\Wishlist($database);
$wishlist = $objWishlist->get_wishlist($row->wishlist);
if (isset($wishlist->resource) && isset($wishlist->resource->alias)) {
$tags = $wishlist->resource->type == 7 ? 'tool:' : 'resource:';
$tags .= $wishlist->resource->alias ? $wishlist->resource->alias : $wishlist->referenceid;
}
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
}
// if no author can be found, use current administrator
$author = User::getInstance($author);
if (!is_object($author)) {
$author = User::getInstance(User::get('id'));
}
$today = Date::toSql();
// Where do we transfer?
switch ($to_type) {
// Transfer to a Support Ticket
case 'ticket':
$newrow = new \Components\Support\Models\Ticket();
$newrow->set('open', 1);
$newrow->set('status', 0);
$newrow->set('created', $today);
$newrow->set('login', $author->get('username'));
$newrow->set('severity', 'normal');
$newrow->set('summary', $subject);
$newrow->set('report', $body ? $body : $subject);
$newrow->set('section', 1);
$newrow->set('type', 0);
$newrow->set('instances', 1);
$newrow->set('email', $author->get('email'));
$newrow->set('name', $author->get('name'));
// do we have an owner group?
$newrow->set('group', $owner ? $owner : '');
break;
case 'question':
$newrow = new \Components\Answers\Models\Question();
$newrow->set('subject', $subject);
$newrow->set('question', $body);
$newrow->set('created', $today);
$newrow->set('created_by', $author->get('id'));
$newrow->set('state', 0);
$newrow->set('anonymous', $anonymous);
break;
case 'wish':
$newrow = new \Components\Wishlist\Models\Wish();
$newrow->set('subject', $subject);
$newrow->set('about', $body);
$newrow->set('proposed', $today);
$newrow->set('proposed_by', $author->get('id'));
$newrow->set('status', 0);
$newrow->set('anonymous', $anonymous);
// which wishlist?
$objWishlist = new \Components\Wishlist\Tables\Wishlist($database);
$mainlist = $objWishlist->get_wishlistID(1, 'general');
$listid = 0;
if (!$rid && $owner) {
$rid = $this->getResourceIdFromGroup($owner);
}
if ($rid) {
$listid = $objWishlist->get_wishlistID($rid);
}
$newrow->set('wishlist', $listid ? $listid : $mainlist);
break;
}
// Save new information
if (!$newrow->store()) {
$this->setError($newrow->getError());
return;
} else {
// Checkin ticket
//$newrow->checkin();
// Extras
if ($newrow->exists()) {
switch ($to_type) {
case 'ticket':
// Tag new ticket
if ($tags) {
$newrow->tag($tags, User::get('id'), 0);
}
break;
case 'question':
// Tag new question
if ($tags) {
$newrow->tag($tags, User::get('id'), 0);
}
break;
}
}
}
// If we are de-activating original item
if ($deactivate) {
// overwrite old entry
if (!$row->store()) {
$this->setError($row->getError());
exit;
}
// Clean up rewards if banking
if ($this->banking) {
switch ($from_type) {
case 'ticket':
// no banking yet
break;
case 'question':
$reward = \Hubzero\Bank\Transaction::getAmount('answers', 'hold', $from_id, $author->get('id'));
// Remove hold
if ($reward) {
\Hubzero\Bank\Transaction::deleteRecords('answers', 'hold', $from_id);
// Make credit adjustment
$BTL_Q = new \Hubzero\Bank\Teller($author->get('id'));
$credit = $BTL_Q->credit_summary();
$adjusted = $credit - $reward;
$BTL_Q->credit_adjustment($adjusted);
}
break;
case 'wish':
include_once PATH_CORE . DS . 'components' . DS . 'com_wishlist' . DS . 'helpers' . DS . 'economy.php';
$WE = new \Components\Wishlist\Helpers\Economy($database);
$WE->cleanupBonus($from_id);
break;
}
}
}
return $newrow->get('id');
}
/**
* Creates a support ticket for a tool
*
* @param integer $toolid Tool ID
* @param array $tool Array of tool info
* @return mixed False if errors, integer on success
*/
private function _createTicket($toolid, $tool)
{
$row = new \Components\Support\Models\Ticket();
$row->set('open', 1);
$row->set('status', 0);
$row->set('created', Date::toSql());
$row->set('login', User::get('username'));
$row->set('severity', 'normal');
$row->set('summary', Lang::txt('COM_TOOLS_NEW_TOOL_SUBMISSION') . ': ' . $tool['toolname']);
$row->set('report', $tool['toolname']);
$row->set('section', 2);
$row->set('type', 3);
// Attach tool group to a ticket for access
$row->set('group', $this->config->get('group_prefix', 'app-') . $tool['toolname']);
$row->set('email', User::get('email'));
$row->set('name', User::get('name'));
if (!$row->store()) {
$this->setError($row->getError());
return false;
} else {
if ($row->exists()) {
// save tag
$row->tag('tool:' . $tool['toolname'], User::get('id'));
// store ticket id
$obj = new \Components\Tools\Tables\Tool($this->database);
$obj->saveTicketId($toolid, $row->get('id'));
// make a record
$this->_updateTicket($toolid, '', '', Lang::txt('COM_TOOLS_NOTICE_TOOL_REGISTERED'), 0, 1, 4, $tool);
}
}
return $row->get('id');
}
/**
* Delete a ticket
*
* @apiMethod DELETE
* @apiUri /support/{ticket}
* @apiParameter {
* "name": "ticket",
* "description": "Ticket identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @return void
*/
public function deleteTask()
{
$this->requiresAuthentication();
if (!$this->acl->check('delete', 'tickets')) {
throw new Exception(Lang::txt('Not authorized'), 403);
}
// Initiate class and bind data to database fields
$ticket_id = Request::getInt('ticket', 0);
// Initiate class and bind data to database fields
$row = new \Components\Support\Models\Ticket($ticket_id);
if (!$row->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
if (!$row->delete()) {
throw new Exception($row->getError(), 500);
}
$this->send(null, 204);
}
/**
* Delete a ticket comment
*
* @apiMethod DELETE
* @apiUri /support/{ticket}/comments/{comment}
* @apiParameter {
* "name": "ticket",
* "description": "Ticket identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @apiParameter {
* "name": "comment",
* "description": "Comment identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @return void
*/
public function deleteTask()
{
$this->requiresAuthentication();
if (!$this->acl->check('delete', 'comments')) {
throw new Exception(Lang::txt('Not authorized'), 403);
}
$ticket_id = Request::getInt('ticket', 0);
$comment_id = Request::getInt('comment', 0);
$ticket = new \Components\Support\Models\Ticket($ticket_id);
if (!$ticket->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
$comment = new \Components\Support\Models\Comment($comment_id);
if (!$comment->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
if ($comment->isPrivate() && !$this->acl->check('delete', 'private_comments')) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_UNAUTHORIZED'), 403);
}
if (!$comment->delete()) {
throw new Exception($comment->getError(), 500);
}
$this->send(null, 204);
}