public function store(CreateTicketRequestRequest $request)
{
$draft = TicketsController::API()->getDraft();
$ticket = $draft ? $draft : new Ticket();
$post = "";
foreach ($this->questions as $key => $question) {
$post .= "**" . $question . "** \n";
$post .= $request->get($key) == "" ? "[not answered]" : $request->get($key);
$post .= "\n\n";
}
$ticket->title = $request->get("title");
$ticket->creator_id = Auth::user()->active_contact->id;
$ticket->company_id = Auth::user()->active_contact->company->id;
$ticket->contact_id = Auth::user()->active_contact->id;
$ticket->post = $post;
$ticket->status_id = TICKET_REQUESTING_STATUS_ID;
$ticket->assignee_id = 0;
$ticket->priority_id = 0;
$ticket->division_id = 0;
$ticket->equipment_id = 0;
$ticket->job_type_id = 0;
$ticket->level_id = 0;
$ticket->save();
$this->updateHistory($ticket);
EmailsManager::sendTicketRequest($ticket->id);
SlackManager::sendTicketRequest($ticket);
return redirect()->route('tickets.index')->with('successes', ['Ticket request created successfully']);
}
