public function store(CreateTicketRequest $request)
{
$draft = self::API()->getDraft();
$ticket = $draft ? $draft : new Ticket();
$ticket->title = $request->get('title');
$ticket->post = $request->get('post');
$ticket->creator_id = Auth::user()->active_contact->id;
$ticket->status_id = TICKET_NEW_STATUS_ID;
$ticket->assignee_id = $request->get('assignee_id');
$ticket->priority_id = $request->get('priority_id');
$ticket->division_id = $request->get('division_id');
$ticket->equipment_id = $request->get('equipment_id');
$ticket->company_id = $request->get('company_id');
$ticket->contact_id = $request->get('contact_id');
$ticket->job_type_id = $request->get('job_type_id');
$ticket->level_id = $request->get('level_id');
$ticket->emails = $request->get('emails');
if (isset($ticket->updated_at)) {
$ticket->created_at = $ticket->updated_at;
}
$ticket->save();
$this->updateTags($ticket);
$this->updateLinks($ticket);
$this->updateHistory($ticket);
EmailsManager::sendTicket($ticket->id);
SlackManager::sendTicket($ticket);
return redirect()->route('tickets.index')->with('successes', ['Ticket created successfully']);
}
