*
* */
echo "Starting chat/workflow\n";
if (erLhcoreClassModelChatConfig::fetch('run_departments_workflow')->current_value == 1) {
echo "Starting departments workflow\n";
$ts = time();
foreach (erLhcoreClassChat::getList(array('limit' => 500, 'customfilter' => array('transfer_timeout_ts < (' . $ts . '-transfer_timeout_ac)'), 'filter' => array('status' => erLhcoreClassModelChat::STATUS_PENDING_CHAT, 'transfer_if_na' => 1))) as $chat) {
$canExecuteWorkflow = true;
if (erLhcoreClassModelChatConfig::fetch('pro_active_limitation')->current_value >= 0) {
if ($chat->department !== false && $chat->department->department_transfer_id > 0) {
$canExecuteWorkflow = erLhcoreClassChat::getPendingChatsCountPublic($chat->department->department_transfer_id) <= erLhcoreClassModelChatConfig::fetch('pro_active_limitation')->current_value;
}
}
if ($canExecuteWorkflow == true) {
erLhcoreClassChatWorkflow::transferWorkflow($chat);
echo "executing department transfer workflow for - ", $chat->id, "\n";
} else {
echo "Skipping transfer because dedicated department queue is full\n";
}
}
echo "Ended departments workflow\n";
}
// Unanswered chats callback
echo erLhcoreClassChatWorkflow::mainUnansweredChatWorkflow();
echo "Closed chats - ", erLhcoreClassChatWorkflow::automaticChatClosing(), "\n";
echo "Purged chats - ", erLhcoreClassChatWorkflow::automaticChatPurge(), "\n";
foreach (erLhcoreClassChat::getList(array('limit' => 500, 'filter' => array('status' => erLhcoreClassModelChat::STATUS_PENDING_CHAT))) as $chat) {
erLhcoreClassChatWorkflow::autoAssign($chat, $chat->department);
erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.pending_process_workflow', array('chat' => &$chat));
}
echo "Ended chat/workflow\n";
<?php
$tpl = erLhcoreClassTemplate::getInstance('lhchat/maintenance.tpl.php');
if ($Params['user_parameters_unordered']['action'] == 'closechats' || $Params['user_parameters_unordered']['action'] == 'purgechats' || $Params['user_parameters_unordered']['action'] == 'updateduration') {
$currentUser = erLhcoreClassUser::instance();
if (!$currentUser->validateCSFRToken($Params['user_parameters_unordered']['csfr'])) {
die('Invalid CSRF Token');
exit;
}
if ($Params['user_parameters_unordered']['action'] == 'closechats') {
$tpl->set('closedchats', erLhcoreClassChatWorkflow::automaticChatClosing());
}
if ($Params['user_parameters_unordered']['action'] == 'purgechats') {
$tpl->set('purgedchats', erLhcoreClassChatWorkflow::automaticChatPurge());
}
if ($Params['user_parameters_unordered']['action'] == 'updateduration') {
$db = ezcDbInstance::get();
$db->query('UPDATE lh_chat SET chat_duration = (SELECT MAX(lh_msg.time) FROM lh_msg WHERE lh_msg.chat_id = lh_chat.id AND lh_msg.user_id = 0)-(lh_chat.time+lh_chat.wait_time)');
$db->query('UPDATE lh_chat SET chat_duration = 0 WHERE chat_duration < 0');
$tpl->set('updatedduration', true);
}
}
$Result['content'] = $tpl->fetch();
$Result['path'] = array(array('url' => erLhcoreClassDesign::baseurl('system/configuration'), 'title' => erTranslationClassLhTranslation::getInstance()->getTranslation('department/departments', 'System configuration')), array('title' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/maintenance', 'Maintenance')));
erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.maintenance_path', array('result' => &$Result));
