if ($res) {
list($HTTP_POST_VARS["from"]) = Support::getSender(array($HTTP_POST_VARS['item'][$i]));
Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS, 'associated');
Support::removeEmail($HTTP_POST_VARS['item'][$i]);
}
}
$tpl->assign("associate_result", $res);
}
@$tpl->assign('total_emails', count($HTTP_POST_VARS['item']));
} else {
@$tpl->assign('emails', $HTTP_GET_VARS['item']);
@$tpl->assign('total_emails', count($HTTP_GET_VARS['item']));
$prj_id = Issue::getProjectID($HTTP_GET_VARS['issue']);
if (Customer::hasCustomerIntegration($prj_id)) {
// check if the selected emails all have sender email addresses that are associated with the issue' customer
$senders = Support::getSender($HTTP_GET_VARS['item']);
$sender_emails = array();
for ($i = 0; $i < count($senders); $i++) {
$email = Mail_API::getEmailAddress($senders[$i]);
$sender_emails[$email] = $senders[$i];
}
$customer_id = Issue::getCustomerID($HTTP_GET_VARS['issue']);
if (!empty($customer_id)) {
$contact_emails = array_keys(Customer::getContactEmailAssocList($prj_id, $customer_id));
$unknown_contacts = array();
foreach ($sender_emails as $email => $address) {
if (!@in_array($email, $contact_emails)) {
$usr_id = User::getUserIDByEmail($email);
if (empty($usr_id)) {
$unknown_contacts[] = $address;
} else {
list($_POST['from']) = Support::getSender(array($item));
Workflow::handleBlockedEmail(Issue::getProjectID($_POST['issue_id']), $_POST['issue_id'], $_POST, 'associated');
Support::removeEmail($item);
}
}
$tpl->assign('associate_result', $res);
}
@$tpl->assign('total_emails', count($_POST['item']));
} else {
@$tpl->assign('emails', $_GET['item']);
@$tpl->assign('total_emails', count($_GET['item']));
$prj_id = Issue::getProjectID($_GET['issue_id']);
if (CRM::hasCustomerIntegration($prj_id)) {
// check if the selected emails all have sender email addresses that are associated with the issue' customer
$crm = CRM::getInstance($prj_id);
$senders = Support::getSender($_GET['item']);
$sender_emails = array();
foreach ($senders as $sender) {
$email = Mail_Helper::getEmailAddress($sender);
$sender_emails[$email] = $sender;
}
$contract_id = Issue::getContractID($_GET['issue_id']);
if (!empty($contract_id)) {
try {
$contract = $crm->getContract($contract_id);
// TODOCRM: Active contacts only
$contact_emails = array_keys($contract->getContactEmailAssocList());
} catch (CRMException $e) {
$contact_emails = array();
}
$unknown_contacts = array();
/**
* Method used to send an email notification to the sender of a
* set of email messages that were manually converted into an
* issue.
*
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $sup_ids The email IDs
* @param bool|int $customer_id The customer ID
* @return array The list of recipient emails
*/
public static function notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id = false)
{
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
return $crm->notifyEmailConvertedIntoIssue($issue_id, $sup_ids, $customer_id);
} else {
// build the list of recipients
$recipients = array();
$recipient_emails = array();
foreach ($sup_ids as $sup_id) {
$senders = Support::getSender(array($sup_id));
if (count($senders) > 0) {
$sender_email = Mail_Helper::getEmailAddress($senders[0]);
$recipients[$sup_id] = $senders[0];
$recipient_emails[] = $sender_email;
}
}
if (!$recipients) {
return false;
}
$data = Issue::getDetails($issue_id);
foreach ($recipients as $sup_id => $recipient) {
$recipient_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($recipient));
// open text template
$tpl = new Template_Helper();
$tpl->setTemplate('notifications/new_auto_created_issue.tpl.text');
$tpl->assign(array('data' => $data, 'sender_name' => Mail_Helper::getName($recipient), 'app_title' => Misc::getToolCaption(), 'recipient_name' => Mail_Helper::getName($recipient)));
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($sup_id), $sup_id);
$tpl->assign(array('email' => array('date' => $email_details['sup_date'], 'from' => $email_details['sup_from'], 'subject' => $email_details['sup_subject'])));
// change the current locale
if (!empty($recipient_usr_id)) {
Language::set(User::getLang($recipient_usr_id));
} else {
Language::set(APP_DEFAULT_LOCALE);
}
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_Helper();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$from = self::getFixedFromHeader($issue_id, $setup['from'], 'issue');
$mail->setHeaders(Mail_Helper::getBaseThreadingHeaders($issue_id));
// TRANSLATORS: %1 - issue_id, %2 - iss_summary
$subject = ev_gettext('[#%1$s] Issue Created: %2$s', $issue_id, $data['iss_summary']);
$mail->send($from, $recipient, $subject, 1, $issue_id, 'email_converted_to_issue');
}
Language::restore();
return $recipient_emails;
}
}
/**
* Method used to get the associated customer and customer contact from
* a given set of support emails. This is especially useful to automatically
* associate an issue to the appropriate customer contact that sent a
* support email.
*
* @access public
* @param array $sup_ids The list of support email IDs
* @return array The customer and customer contact ID
*/
function getCustomerInfoFromEmails($sup_ids)
{
$senders = Support::getSender($sup_ids);
if (count($senders) > 0) {
$emails = array();
for ($i = 0; $i < count($senders); $i++) {
$emails[] = Mail_API::getEmailAddress($senders[$i]);
}
list($customer_id, $contact_id) = $this->getCustomerIDByEmails($emails);
$company = $this->getDetails($customer_id);
$contact = $this->getContactDetails($contact_id);
return array('customer_id' => $customer_id, 'customer_name' => $company['customer_name'], 'contact_id' => $contact_id, 'contact_name' => $contact['first_name'] . " " . $contact['last_name'], 'contacts' => $this->getContactEmailAssocList($customer_id));
} else {
return array('customer_id' => '', 'customer_name' => '', 'contact_id' => '', 'contact_name' => '', 'contacts' => '');
}
}
/**
* Method used to send an email notification to the sender of a
* set of email messages that were manually converted into an
* issue.
*
* @access public
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $sup_ids The email IDs
* @param integer $customer_id The customer ID
* @return array The list of recipient emails
*/
function notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id = FALSE)
{
if (Customer::hasCustomerIntegration($prj_id)) {
return Customer::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id);
} else {
// build the list of recipients
$recipients = array();
$recipient_emails = array();
for ($i = 0; $i < count($sup_ids); $i++) {
$senders = Support::getSender(array($sup_ids[$i]));
if (count($senders) > 0) {
$sender_email = Mail_API::getEmailAddress($senders[0]);
$recipients[$sup_ids[$i]] = $senders[0];
$recipient_emails[] = $sender_email;
}
}
if (count($recipients) == 0) {
return false;
}
$data = Issue::getDetails($issue_id);
foreach ($recipients as $sup_id => $recipient) {
// open text template
$tpl = new Template_API();
$tpl->setTemplate('notifications/new_auto_created_issue.tpl.text');
$tpl->bulkAssign(array("data" => $data, "sender_name" => Mail_API::getName($recipient)));
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($sup_id), $sup_id);
$tpl->assign(array('email' => array('date' => $email_details['sup_date'], 'from' => $email_details['sup_from'], 'subject' => $email_details['sup_subject'])));
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_API();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$from = Notification::getFixedFromHeader($issue_id, $setup["from"], 'issue');
$mail->setHeaders(Mail_API::getBaseThreadingHeaders($issue_id));
$mail->send($from, $recipient, 'New Issue Created', 1, $issue_id, 'email_converted_to_issue');
}
return $recipient_emails;
}
}
