/**
* Converts a note to a draft or an email
*
* @param int $note_id The id of the note
* @param string $target What the note should be converted too (email, etc)
* @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
* @return int
*/
public static function convertNote($note_id, $target, $authorize_sender = false)
{
$issue_id = self::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = self::getBlockedMessage($note_id);
$unknown_user = self::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = $structure->body;
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$current_usr_id = Auth::getUserID();
if ($target == 'email') {
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
$crm = CRM::getInstance($details['ema_prj_id']);
// check for any customer contact association
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = null;
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
self::remove($note_id, false);
History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
}
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
self::remove($note_id, false);
$usr_id = $current_usr_id;
History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
}
return $res;
}
/**
* Method used to get the information about a specific message
* from a given mailbox.
*
* XXX this function does more than that.
*
* @param resource $mbox The mailbox
* @param array $info The support email account information
* @param integer $num The index of the message
* @return void
*/
public static function getEmailInfo($mbox, $info, $num)
{
Auth::createFakeCookie(APP_SYSTEM_USER_ID);
// check if the current message was already seen
if ($info['ema_get_only_new']) {
list($overview) = @imap_fetch_overview($mbox, $num);
if ($overview->seen || $overview->deleted || $overview->answered) {
return;
}
}
$email = @imap_headerinfo($mbox, $num);
$headers = imap_fetchheader($mbox, $num);
$body = imap_body($mbox, $num);
// check for mysterious blank messages
if (empty($body) and empty($headers)) {
// XXX do some error reporting?
return;
}
$message_id = Mail_Helper::getMessageID($headers, $body);
$message = $headers . $body;
// we don't need $body anymore -- free memory
unset($body);
// if message_id already exists, return immediately -- nothing to do
if (self::exists($message_id) || Note::exists($message_id)) {
return;
}
$structure = Mime_Helper::decode($message, true, true);
$message_body = $structure->body;
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
// pass in $email by reference so it can be modified
$workflow = Workflow::preEmailDownload($info['ema_prj_id'], $info, $mbox, $num, $message, $email, $structure);
if ($workflow === -1) {
return;
}
// route emails if necessary
if ($info['ema_use_routing'] == 1) {
$setup = Setup::load();
// we create addresses array so it can be reused
$addresses = array();
if (isset($email->to)) {
foreach ($email->to as $address) {
$addresses[] = $address->mailbox . '@' . $address->host;
}
}
if (isset($email->cc)) {
foreach ($email->cc as $address) {
$addresses[] = $address->mailbox . '@' . $address->host;
}
}
if (@$setup['email_routing']['status'] == 'enabled') {
$res = Routing::getMatchingIssueIDs($addresses, 'email');
if ($res != false) {
$return = Routing::route_emails($message);
if ($return === true) {
self::deleteMessage($info, $mbox, $num);
return;
}
// TODO: handle errors?
return;
}
}
if (@$setup['note_routing']['status'] == 'enabled') {
$res = Routing::getMatchingIssueIDs($addresses, 'note');
if ($res != false) {
$return = Routing::route_notes($message);
// if leave copy of emails on IMAP server is off we can
// bounce on note that user had no permission to write
// here.
// otherwise proper would be to create table -
// eventum_bounce: bon_id, bon_message_id, bon_error
if ($info['ema_leave_copy']) {
if ($return === true) {
self::deleteMessage($info, $mbox, $num);
}
} else {
if ($return !== true) {
// in case of error, create bounce, but still
// delete email not to send bounce in next process :)
self::bounceMessage($email, $return);
}
self::deleteMessage($info, $mbox, $num);
}
return;
}
}
if (@$setup['draft_routing']['status'] == 'enabled') {
$res = Routing::getMatchingIssueIDs($addresses, 'draft');
if ($res != false) {
$return = Routing::route_drafts($message);
// if leave copy of emails on IMAP server is off we can
// bounce on note that user had no permission to write
// here.
// otherwise proper would be to create table -
// eventum_bounce: bon_id, bon_message_id, bon_error
if ($info['ema_leave_copy']) {
if ($return === true) {
self::deleteMessage($info, $mbox, $num);
}
} else {
if ($return !== true) {
// in case of error, create bounce, but still
// delete email not to send bounce in next process :)
self::bounceMessage($email, $return);
}
self::deleteMessage($info, $mbox, $num);
}
return;
}
}
// TODO:
// disabling return here allows routing and issue auto creating from same account
// but it will download email store it in database and do nothing
// with it if it does not match support@ address.
//return;
}
$sender_email = Mail_Helper::getEmailAddress($email->fromaddress);
if (Misc::isError($sender_email)) {
$sender_email = 'Error Parsing Email <>';
}
$t = array('ema_id' => $info['ema_id'], 'message_id' => $message_id, 'date' => Date_Helper::convertDateGMTByTS($email->udate), 'from' => $sender_email, 'to' => @$email->toaddress, 'cc' => @$email->ccaddress, 'subject' => @$structure->headers['subject'], 'body' => @$message_body, 'full_email' => @$message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
$subject = Mime_Helper::decodeQuotedPrintable(@$structure->headers['subject']);
$should_create_array = self::createIssueFromEmail($info, $headers, $message_body, $t['date'], $sender_email, $subject, $t['to'], $t['cc']);
$should_create_issue = $should_create_array['should_create_issue'];
if (!empty($should_create_array['issue_id'])) {
$t['issue_id'] = $should_create_array['issue_id'];
// figure out if we should change to a different email account
$iss_prj_id = Issue::getProjectID($t['issue_id']);
if ($info['ema_prj_id'] != $iss_prj_id) {
$new_ema_id = Email_Account::getEmailAccount($iss_prj_id);
if (!empty($new_ema_id)) {
$t['ema_id'] = $new_ema_id;
}
}
}
if (!empty($should_create_array['customer_id'])) {
$t['customer_id'] = $should_create_array['customer_id'];
}
if (empty($t['issue_id'])) {
$t['issue_id'] = 0;
} else {
$prj_id = Issue::getProjectID($t['issue_id']);
Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
}
if ($should_create_array['type'] == 'note') {
// assume that this is not a valid note
$res = -1;
if ($t['issue_id'] != 0) {
// check if this is valid user
$usr_id = User::getUserIDByEmail($sender_email);
if (!empty($usr_id)) {
$role_id = User::getRoleByUser($usr_id, $prj_id);
if ($role_id > User::getRoleID('Customer')) {
// actually a valid user so insert the note
Auth::createFakeCookie($usr_id, $prj_id);
$users = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
$user_emails = array_map(function ($s) {
return strtolower($s);
}, array_values($users));
$users = array_flip($users);
$addresses = array();
$to_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['to']);
if (count($to_addresses)) {
$addresses = $to_addresses;
}
$cc_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['cc']);
if (count($cc_addresses)) {
$addresses = array_merge($addresses, $cc_addresses);
}
$cc_users = array();
foreach ($addresses as $email) {
if (in_array(strtolower($email), $user_emails)) {
$cc_users[] = $users[strtolower($email)];
}
}
// XXX FIXME, this is not nice thing to do
$_POST = array('title' => Mail_Helper::removeExcessRe($t['subject']), 'note' => $t['body'], 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => $t['message_id'], 'parent_id' => $should_create_array['parent_id']);
$res = Note::insertFromPost($usr_id, $t['issue_id']);
// need to handle attachments coming from notes as well
if ($res != -1) {
Support::extractAttachments($t['issue_id'], $structure, true, $res);
}
}
}
}
} else {
// check if we need to block this email
if ($should_create_issue == true || !self::blockEmailIfNeeded($t)) {
if (!empty($t['issue_id'])) {
list($t['full_email'], $t['headers']) = Mail_Helper::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email');
}
// make variable available for workflow to be able to detect whether this email created new issue
$t['should_create_issue'] = $should_create_array['should_create_issue'];
$res = self::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
// only extract the attachments from the email if we are associating the email to an issue
if (!empty($t['issue_id'])) {
self::extractAttachments($t['issue_id'], $structure);
// notifications about new emails are always external
$internal_only = false;
$assignee_only = false;
// special case when emails are bounced back, so we don't want a notification to customers about those
if (Notification::isBounceMessage($sender_email)) {
// broadcast this email only to the assignees for this issue
$internal_only = true;
$assignee_only = true;
} elseif ($should_create_issue == true) {
// if a new issue was created, only send a copy of the email to the assignee (if any), don't resend to the original TO/CC list
$assignee_only = true;
$internal_only = true;
}
if (Workflow::shouldAutoAddToNotificationList($info['ema_prj_id'])) {
self::addExtraRecipientsToNotificationList($info['ema_prj_id'], $t, $should_create_issue);
}
if (self::isAllowedToEmail($t['issue_id'], $sender_email)) {
Notification::notifyNewEmail(Auth::getUserID(), $t['issue_id'], $t, $internal_only, $assignee_only, '', $sup_id);
}
// try to get usr_id of sender, if not, use system account
$addr = Mail_Helper::getEmailAddress($structure->headers['from']);
if (Misc::isError($addr)) {
// XXX should we log or is this expected?
Error_Handler::logError(array($addr->getMessage() . " addr: {$addr}", $addr->getDebugInfo()), __FILE__, __LINE__);
$usr_id = APP_SYSTEM_USER_ID;
} else {
$usr_id = User::getUserIDByEmail($addr);
if (!$usr_id) {
$usr_id = APP_SYSTEM_USER_ID;
}
}
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL' && (empty($usr_id) || User::getRoleByUser($usr_id, $prj_id) == User::getRoleID('Customer'))) {
Issue::markAsUpdated($t['issue_id'], 'customer action');
} else {
if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
Issue::markAsUpdated($t['issue_id'], 'staff response');
} else {
Issue::markAsUpdated($t['issue_id'], 'user response');
}
}
// log routed email
History::add($t['issue_id'], $usr_id, 'email_routed', 'Email routed from {from}', array('from' => $structure->headers['from']));
}
}
} else {
$res = 1;
}
}
if ($res > 0) {
// need to delete the message from the server?
if (!$info['ema_leave_copy']) {
@imap_delete($mbox, $num);
} else {
// mark the message as already read
@imap_setflag_full($mbox, $num, '\\Seen');
}
}
}
/**
* Routes a note to the correct issue
*
* @param string $full_message The full note
* @return mixed true or array(ERROR_CODE, ERROR_STRING) in case of failure
*/
public static function route_notes($full_message)
{
// save the full message for logging purposes
Note::saveRoutedNote($full_message);
// join the Content-Type line (for easier parsing?)
if (preg_match('/^boundary=/m', $full_message)) {
$pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
$replacement = '$1; $2';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
list($headers) = Mime_Helper::splitHeaderBody($full_message);
// need some validation here
if (empty($full_message)) {
return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty.') . "\n");
}
// remove the reply-to: header
if (preg_match('/^reply-to:.*/im', $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
// check if the email routing interface is even supposed to be enabled
$setup = Setup::get();
if ($setup['note_routing']['status'] != 'enabled') {
return array(self::EX_CONFIG, ev_gettext('Error: The internal note routing interface is disabled.') . "\n");
}
if (empty($setup['note_routing']['address_prefix'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
}
if (empty($setup['note_routing']['address_host'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
}
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
if (isset($structure->headers['to'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'note');
}
// validation is always a good idea
if (empty($issue_id) and isset($structure->headers['cc'])) {
// we need to try the Cc header as well
$issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'note');
}
if (empty($issue_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$prj_id = Issue::getProjectID($issue_id);
// check if the sender is allowed in this issue' project and if it is an internal user
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$sender_usr_id = User::getUserIDByEmail($sender_email, true);
if ((empty($sender_usr_id) || User::getRoleByUser($sender_usr_id, $prj_id) < User::ROLE_USER || User::isPartner($sender_usr_id) && !Access::canViewInternalNotes($issue_id, $sender_usr_id)) && !Workflow::canSendNote($prj_id, $issue_id, $sender_email, $structure)) {
return array(self::EX_NOPERM, ev_gettext("Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.") . "\n");
}
if (empty($sender_usr_id)) {
$sender_usr_id = APP_SYSTEM_USER_ID;
$unknown_user = $structure->headers['from'];
} else {
$unknown_user = false;
}
AuthCookie::setAuthCookie($sender_usr_id);
AuthCookie::setProjectCookie($prj_id);
// parse the Cc: list, if any, and add these internal users to the issue notification list
$addresses = array();
$to_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['to']);
if (count($to_addresses)) {
$addresses = $to_addresses;
}
$cc_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['cc']);
if (count($cc_addresses)) {
$addresses = array_merge($addresses, $cc_addresses);
}
$cc_users = array();
foreach ($addresses as $email) {
$cc_usr_id = User::getUserIDByEmail(strtolower($email), true);
if (!empty($cc_usr_id) && User::getRoleByUser($cc_usr_id, $prj_id) >= User::ROLE_USER) {
$cc_users[] = $cc_usr_id;
}
}
$body = $structure->body;
$reference_msg_id = Mail_Helper::getReferenceMessageID($headers);
if (!empty($reference_msg_id)) {
$parent_id = Note::getIDByMessageID($reference_msg_id);
} else {
$parent_id = false;
}
// insert the new note and send notification about it
$_POST = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id);
// add the full email to the note if there are any attachments
// this is needed because the front end code will display attachment links
if (Mime_Helper::hasAttachments($structure)) {
$_POST['full_message'] = $full_message;
}
$usr_id = Auth::getUserID();
$res = Note::insertFromPost($usr_id, $issue_id, $unknown_user, false);
// need to handle attachments coming from notes as well
if ($res != -1) {
Support::extractAttachments($issue_id, $structure, true, $res);
}
// FIXME! $res == -2 is not handled
History::add($issue_id, $usr_id, 'note_routed', 'Note routed from {user}', array('user' => $structure->headers['from']));
return true;
}
/**
* Check if this email needs to be blocked and if so, block it.
*
*
*/
function blockEmailIfNeeded($email)
{
global $HTTP_POST_VARS;
if (empty($email['issue_id'])) {
return false;
}
$issue_id = $email['issue_id'];
$prj_id = Issue::getProjectID($issue_id);
$sender_email = strtolower(Mail_API::getEmailAddress($email['headers']['from']));
if (Mail_API::isVacationAutoResponder($email['headers']) || Notification::isBounceMessage($sender_email) || !Support::isAllowedToEmail($issue_id, $sender_email)) {
// add the message body as a note
$HTTP_POST_VARS = array('blocked_msg' => $email['full_email'], 'title' => @$email['headers']['subject'], 'note' => Mail_API::getCannedBlockedMsgExplanation($issue_id) . $email['body']);
// avoid having this type of message re-open the issue
if (Mail_API::isVacationAutoResponder($email['headers'])) {
$closing = true;
} else {
$closing = false;
}
$res = Note::insert(Auth::getUserID(), $issue_id, $email['headers']['from'], false, $closing);
// associate the email attachments as internal-only files on this issue
if ($res != -1) {
Support::extractAttachments($issue_id, $email['full_email'], true, $res);
}
$HTTP_POST_VARS['issue_id'] = $issue_id;
$HTTP_POST_VARS['from'] = $sender_email;
// avoid having this type of message re-open the issue
if (Mail_API::isVacationAutoResponder($email['headers'])) {
$email_type = 'vacation-autoresponder';
} else {
$email_type = 'routed';
}
Workflow::handleBlockedEmail($prj_id, $issue_id, $HTTP_POST_VARS, $email_type);
// try to get usr_id of sender, if not, use system account
$usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($email['from']));
if (!$usr_id) {
$usr_id = APP_SYSTEM_USER_ID;
}
// log blocked email
History::add($issue_id, $usr_id, History::getTypeID('email_blocked'), "Email from '" . $email['from'] . "' blocked.");
return true;
}
return false;
}
/**
* Routes a note to the correct issue
*
* @param string $full_message The full note
*/
function route_notes($full_message)
{
global $HTTP_POST_VARS;
// save the full message for logging purposes
Note::saveRoutedNote($full_message);
if (preg_match("/^(boundary=).*/m", $full_message)) {
$pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im";
$replacement = '$1$2; $3$4';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
list($headers, ) = Mime_Helper::splitHeaderBody($full_message);
// need some validation here
if (empty($full_message)) {
return array(66, "Error: The email message was empty.\n");
}
//
// DON'T EDIT ANYTHING BELOW THIS LINE
//
// remove the reply-to: header
if (preg_match("/^(reply-to:).*/im", $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
// check if the email routing interface is even supposed to be enabled
$setup = Setup::load();
if (@$setup['note_routing']['status'] != 'enabled') {
return array(78, "Error: The internal note routing interface is disabled.\n");
}
$prefix = $setup['note_routing']['address_prefix'];
// escape plus signs so '*****@*****.**' becomes a valid routing address
$prefix = str_replace('+', '\\+', $prefix);
$mail_domain = quotemeta($setup['note_routing']['address_host']);
if (empty($prefix)) {
return array(78, "Error: Please configure the email address prefix.\n");
}
if (empty($mail_domain)) {
return array(78, "Error: Please configure the email address domain.\n");
}
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches);
@($issue_id = $matches[1]);
// validation is always a good idea
if (empty($issue_id)) {
// we need to try the Cc header as well
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches);
if (!empty($matches[1])) {
$issue_id = $matches[1];
} else {
return array(65, "Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.\n");
}
}
$prj_id = Issue::getProjectID($issue_id);
// check if the sender is allowed in this issue' project and if it is an internal user
$users = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
$user_emails = array_map('strtolower', array_values($users));
if (!in_array($sender_email, $user_emails)) {
return array(77, "Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.\n");
}
Auth::createFakeCookie(User::getUserIDByEmail($sender_email), $prj_id);
// parse the Cc: list, if any, and add these internal users to the issue notification list
$users = array_flip($users);
$addresses = array();
$to_addresses = Mail_API::getEmailAddresses(@$structure->headers['to']);
if (count($to_addresses)) {
$addresses = $to_addresses;
}
$cc_addresses = Mail_API::getEmailAddresses(@$structure->headers['cc']);
if (count($cc_addresses)) {
$addresses = array_merge($addresses, $cc_addresses);
}
$cc_users = array();
foreach ($addresses as $email) {
if (in_array(strtolower($email), $user_emails)) {
$cc_users[] = $users[$email];
}
}
$body = Mime_Helper::getMessageBody($structure);
$reference_msg_id = Mail_API::getReferenceMessageID($headers);
if (!empty($reference_msg_id)) {
$parent_id = Note::getIDByMessageID($reference_msg_id);
} else {
$parent_id = false;
}
// insert the new note and send notification about it
$HTTP_POST_VARS = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id);
// add the full email to the note if there are any attachments
// this is needed because the front end code will display attachment links
if (Mime_Helper::hasAttachments($full_message)) {
$HTTP_POST_VARS['blocked_msg'] = $full_message;
}
$res = Note::insert(Auth::getUserID(), $issue_id, false, false);
// need to handle attachments coming from notes as well
if ($res != -1) {
Support::extractAttachments($issue_id, $full_message, true, $res);
}
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_routed'), "Note routed from " . $structure->headers['from']);
return true;
}
