/** * @param Trouble $trouble */ public final function support(Trouble $trouble) { if ($this->resolve($trouble)) { $this->done($trouble); } elseif (!is_null($this->next)) { $this->next->support($trouble); } else { $this->fail($trouble); } }
public function __call($method, $parameters) { if (!defined('static::factory')) { throw new UndefinedConstException('[const factory] is required to use the [Call Factory Method Ability]!'); } $originMethodName = $method; $method = strtolower($method); $calledClass = get_called_class(); if (!isset(static::factory['methods'][$method])) { Support::classMethod($calledClass, $originMethodName); } $class = static::factory['methods'][$method]; $factory = static::factory['class'] ?? NULL; if ($factory !== NULL) { return $factory::class($class)->{$method}(...$parameters); } else { $classEx = explode('::', $class); $class = $classEx[0] ?? NULL; $method = $classEx[1] ?? NULL; $isThis = NULL; if (stristr($method, ':this')) { $method = str_replace(':this', NULL, $method); $isThis = 'this'; } $namespace = str_ireplace(divide($calledClass, '\\', -1), NULL, $calledClass); $return = uselib($namespace . $class)->{$method}(...$parameters); if ($isThis === 'this') { return $this; } return $return; } }
/** * LimitSupport constructor. * @param string $name * @param int $limit */ public function __construct($name, $limit) { if (!is_int($limit)) { throw new \InvalidArgumentException(); } parent::__construct($name); $this->limit = $limit; }
public function loadModel($id) { $model = Support::model()->findByPk($id); if ($model === null) { throw new CHttpException(404, 'The requested page does not exist.'); } return $model; }
/** * Show the form for editing the specified resource. * * @param $post * @return Response */ public function getEdit($autoreply) { $roles = Support::getRoles(); $deps = Support::getDeps(); $actions = Support::getActions(); $title = Lang::get('l4cp-support::core.autoreply_update'); return Theme::make('l4cp-support::autoreplys/create_edit', compact('autoreply', 'title', 'deps', 'actions', 'roles')); }
public function __construct() { $this->path = STORAGE_DIR . 'Cache/'; if (!is_dir($this->path)) { \Folder::create($this->path, 0755); } \Support::writable($this->path); }
/** * Selects the email from the table and returns the contents. Since jsrs only supports returning one value, * the string that is returned is in the format * of ec_id:id:email. If ec_id is not passed as a parameter, only the email is returned. * * @param string $id The sup_ema_id and sup_id seperated by a -. * @return A string containing the body of the email, optionally prefaced by the ec_id and $id. */ function getEmail($id) { $split = explode("-", $id); $info = Support::getEmailDetails($split[0], $split[1]); if (!empty($_GET["ec_id"])) { return Link_Filter::processText(Auth::getCurrentProject(), nl2br($_GET["ec_id"] . ":" . $id . ":" . Misc::highlightQuotedReply($info["message"]))); } else { return $info["seb_body"]; } }
/** * Find users who have specified roles on this instance * * @param string|array|\Illuminate\Support\Collection $roles A role, or list of roles. Can be a string, array or Illuminate\Support\Collection instance. * * @return \Illuminate\Support\Collection A list of users */ public function whoHasRoles($roles) { $roles = Support::makeRoleIds($roles); $rrus = RRU::whereResourceType(get_class($this))->whereResourceId($this->getKey())->whereIn('role_id', $roles)->get(); $userIds = $rrus->map(function ($rru) { return $rru->user_id; }); $userModel = config('roller.model.user'); $userModel = new $userModel(); return $userModel->whereIn($userModel->getKeyName(), $userIds)->get(); }
/** * Selects the email from the table and returns the contents. * * @param string $id The sup_ema_id and sup_id seperated by a -. * @return A string containing the body of the email, */ function getEmail($id) { $split = explode('-', $id); $info = Support::getEmailDetails($split[0], $split[1]); if (!Issue::canAccess($info['sup_iss_id'], $GLOBALS['usr_id'])) { return ''; } if (empty($_GET['ec_id'])) { return $info['seb_body']; } return Link_Filter::processText(Auth::getCurrentProject(), nl2br(Misc::highlightQuotedReply($info['seb_body']))); }
public function __construct(string $driver = NULL) { parent::__construct(); if (!defined('static::driver')) { throw new UndefinedConstException('[const driver] is required to use the [Driver Ability]!'); } nullCoalesce($driver, $this->config['driver'] ?? NULL); $this->selectedDriverName = $driver; Support::driver(static::driver['options'], $driver); if (!isset(static::driver['namespace'])) { $this->driver = uselib($driver); } else { $this->driver = uselib(suffix(static::driver['namespace'], '\\') . $driver . 'Driver'); } if (isset(static::driver['construct'])) { $construct = static::driver['construct']; $this->{$construct}(); } }
/** * @dataProvider dataProviderForCheckLimitsUndefinedParameterException */ public function testCheckLimitsUndefinedParameterException(array $limits, array $params) { $this->setExpectedException('MathPHP\\Exception\\BadParameterException'); Support::checkLimits($limits, $params); }
// | This program is distributed in the hope that it will be useful, | // | but WITHOUT ANY WARRANTY; without even the implied warranty of | // | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the | // | GNU General Public License for more details. | // | | // | You should have received a copy of the GNU General Public License | // | along with this program; if not, write to: | // | | // | Free Software Foundation, Inc. | // | 51 Franklin Street, Suite 330 | // | Boston, MA 02110-1301, USA. | // +----------------------------------------------------------------------+ // | Authors: João Prado Maia <*****@*****.**> | // +----------------------------------------------------------------------+ require_once dirname(__FILE__) . '/../init.php'; Auth::checkAuthentication(APP_COOKIE); if (@$_GET['cat'] == 'blocked_email') { $email = Note::getBlockedMessage($_GET['note_id']); } else { $email = Support::getFullEmail($_GET['sup_id']); } if (!empty($_GET['raw'])) { Attachment::outputDownload($email, 'message.eml', strlen($email), 'message/rfc822'); } else { if (!empty($_GET['cid'])) { list($mimetype, $data) = Mime_Helper::getAttachment($email, $_GET['filename'], $_GET['cid']); } else { list($mimetype, $data) = Mime_Helper::getAttachment($email, $_GET['filename']); } Attachment::outputDownload($data, $_GET['filename'], strlen($data), $mimetype); }
if ($res) { list($HTTP_POST_VARS["from"]) = Support::getSender(array($HTTP_POST_VARS['item'][$i])); Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS, 'associated'); Support::removeEmail($HTTP_POST_VARS['item'][$i]); } } $tpl->assign("associate_result", $res); } @$tpl->assign('total_emails', count($HTTP_POST_VARS['item'])); } else { @$tpl->assign('emails', $HTTP_GET_VARS['item']); @$tpl->assign('total_emails', count($HTTP_GET_VARS['item'])); $prj_id = Issue::getProjectID($HTTP_GET_VARS['issue']); if (Customer::hasCustomerIntegration($prj_id)) { // check if the selected emails all have sender email addresses that are associated with the issue' customer $senders = Support::getSender($HTTP_GET_VARS['item']); $sender_emails = array(); for ($i = 0; $i < count($senders); $i++) { $email = Mail_API::getEmailAddress($senders[$i]); $sender_emails[$email] = $senders[$i]; } $customer_id = Issue::getCustomerID($HTTP_GET_VARS['issue']); if (!empty($customer_id)) { $contact_emails = array_keys(Customer::getContactEmailAssocList($prj_id, $customer_id)); $unknown_contacts = array(); foreach ($sender_emails as $email => $address) { if (!@in_array($email, $contact_emails)) { $usr_id = User::getUserIDByEmail($email); if (empty($usr_id)) { $unknown_contacts[] = $address; } else {
$tpl->assign('remove_association_result', $res); } elseif ($cat == 'delete_attachment') { $res = Attachment::remove($id); $tpl->assign('remove_attachment_result', $res); } elseif ($cat == 'delete_file') { $res = Attachment::removeIndividualFile($id); $tpl->assign('remove_file_result', $res); } elseif ($cat == 'remove_checkin') { $res = SCM::remove($items); $tpl->assign('remove_checkin_result', $res); } elseif ($cat == 'unassign') { $res = Issue::deleteUserAssociation($iss_id, $usr_id); Workflow::handleAssignmentChange($prj_id, $iss_id, Auth::getUserID(), Issue::getDetails($iss_id), Issue::getAssignedUserIDs($iss_id)); $tpl->assign('unassign_result', $res); } elseif ($cat == 'remove_email') { $res = Support::removeEmails(); $tpl->assign('remove_email_result', $res); } elseif ($cat == 'clear_duplicate') { $res = Issue::clearDuplicateStatus($iss_id); $tpl->assign('clear_duplicate_result', $res); } elseif ($cat == 'delete_phone') { $res = Phone_Support::remove($id); $tpl->assign('delete_phone_result', $res); } elseif ($cat == 'new_status') { $res = Issue::setStatus($iss_id, $status_id, true); if ($res == 1) { History::add($iss_id, $usr_id, 'status_changed', "Issue manually set to status '{status}' by {user}", array('status' => Status::getStatusTitle($status_id), 'user' => User::getFullName($usr_id))); } $tpl->assign('new_status_result', $res); } elseif ($cat == 'authorize_reply') { $res = Authorized_Replier::addUser($iss_id, $usr_id);
include_once "../core.php"; $action = "register"; $error_message = ""; if (User::Logged()) { header("Location:" . PREFIX . "/dashboard/"); exit; } $user_name = isset($_POST["user_name"]) ? $_POST["user_name"] : ""; $user_email = isset($_POST["user_email"]) ? $_POST["user_email"] : ""; Viewer::AddData("user_name", $user_name); Viewer::AddData("user_email", $user_email); if (!empty($user_name) && !empty($user_email) && !empty($_POST["user_password"]) && !empty($_POST["user_password2"])) { if ($_POST["user_password"] != $_POST["user_password2"]) { $error_message = I18n::L("Passwords mismatch."); } else { if (!Support::IsEMail($user_email)) { $error_message = I18n::L("Wrong E-mail address."); } else { if (User::FindUser($user_name)) { $error_message = I18n::L("Username «%s» is already taken, please find another username.", array($user_name)); } else { if (User::FindUserByEmail($user_email)) { $error_message = I18n::L("This email «%s» is already regesitered, please use another email.", array($user_email)); } else { $obj = User::Add(User::Create($user_name, $user_email, $_POST["user_password"])); if ($obj->user_id) { Session::StartUser($obj); header("Location:" . PREFIX . "/dashboard/"); exit; } else { $error_message = I18n::L("Error while registring user.");
public function __construct($name, $specialNumber) { parent::__construct($name); $this->specialNumber = $specialNumber; }
/** * Returns the sequential number of the specified email ID. * * @param integer $sup_id The email ID * @return integer The sequence number of the email */ public static function getSequenceByID($sup_id) { if (empty($sup_id)) { return ''; } try { DB_Helper::getInstance()->query('SET @sup_seq = 0'); } catch (DbException $e) { return 0; } $issue_id = Support::getIssueFromEmail($sup_id); $sql = 'SELECT sup_id, @sup_seq := @sup_seq+1 FROM {{%support_email}} WHERE sup_iss_id = ? ORDER BY sup_id ASC'; try { $res = DB_Helper::getInstance()->getPair($sql, array($issue_id)); } catch (DbException $e) { return 0; } return @$res[$sup_id]; }
public function getExcerpts() { if (count($this->matches) < 1) { return false; } $excerpt_options = array('query_mode' => $this->match_mode, 'before_match' => $this->excerpt_placeholder . '-before', 'after_match' => $this->excerpt_placeholder . '-after', 'allow_empty' => true); $excerpts = array(); foreach ($this->matches as $issue_id => $matches) { $excerpt = array('issue' => array(), 'email' => array(), 'phone' => array(), 'note' => array()); foreach ($matches as $match) { if ($match['index'] == 'issue') { $issue = Issue::getDetails($issue_id); $documents = array($issue['iss_summary']); $res = $this->sphinx->BuildExcerpts($documents, 'issue_stemmed', $this->keywords, $excerpt_options); if ($res[0] != $issue['iss_summary']) { $excerpt['issue']['summary'] = self::cleanUpExcerpt($res[0]); } $documents = array($issue['iss_original_description']); $res = $this->sphinx->BuildExcerpts($documents, 'issue_stemmed', $this->keywords, $excerpt_options); if ($res[0] != $issue['iss_original_description']) { $excerpt['issue']['description'] = self::cleanUpExcerpt($res[0]); error_log(print_r($excerpt['issue']['description'], 1)); } } elseif ($match['index'] == 'email') { $email = Support::getEmailDetails(null, $match['match_id']); $documents = array($email['sup_subject'] . "\n" . $email['message']); $res = $this->sphinx->BuildExcerpts($documents, 'email_stemmed', $this->keywords, $excerpt_options); $excerpt['email'][Support::getSequenceByID($match['match_id'])] = self::cleanUpExcerpt($res[0]); } elseif ($match['index'] == 'phone') { $phone_call = Phone_Support::getDetails($match['match_id']); $documents = array($phone_call['phs_description']); $res = $this->sphinx->BuildExcerpts($documents, 'phonesupport_stemmed', $this->keywords, $excerpt_options); $excerpt['phone'][] = self::cleanUpExcerpt($res[0]); } elseif ($match['index'] == 'note') { $note = Note::getDetails($match['match_id']); $documents = array($note['not_title'] . "\n" . $note['not_note']); $res = $this->sphinx->BuildExcerpts($documents, 'note_stemmed', $this->keywords, $excerpt_options); $note_seq = Note::getNoteSequenceNumber($issue_id, $match['match_id']); $excerpt['note'][$note_seq] = self::cleanUpExcerpt($res[0]); } } foreach ($excerpt as $key => $val) { if (count($val) < 1) { unset($excerpt[$key]); } } $excerpts[$issue_id] = $excerpt; } return $excerpts; }
/** * Returns the data used by the weekly report. * * @param string $usr_id The ID of the user this report is for. * @param int $prj_id The project id * @param string|DateTime $start The start date of this report. * @param string|DateTime $end The end date of this report. * @param array $options extra options for report: * - $separate_closed If closed issues should be separated from other issues. * - $ignore_statuses If issue status changes should be ignored in report. * - $separate_not_assigned_to_user Separate Issues Not Assigned to User * - $show_per_issue Add time spent on issue to issues * - $separate_no_time Separate No time spent issues * @return array An array of data containing all the elements of the weekly report. */ public static function getWeeklyReport($usr_id, $prj_id, $start, $end, $options = array()) { // figure out timezone $user_prefs = Prefs::get($usr_id); $tz = $user_prefs['timezone']; // if start or end is string, convert assume min and max date are specified if (!$start instanceof DateTime) { $start = Date_Helper::getDateTime($start, $tz)->setTime(0, 0, 0); } if (!$end instanceof DateTime) { $end = Date_Helper::getDateTime($end, $tz)->setTime(23, 59, 59); } $start_ts = Date_Helper::getSqlDateTime($start); $end_ts = Date_Helper::getSqlDateTime($end); $time_tracking = Time_Tracking::getSummaryByUser($usr_id, $prj_id, $start_ts, $end_ts); // replace spaces in index with _ and calculate total time $total_time = 0; foreach ($time_tracking as $category => $data) { unset($time_tracking[$category]); $time_tracking[str_replace(' ', '_', $category)] = $data; $total_time += $data['total_time']; } // get count of issues assigned in week of report. $stmt = 'SELECT COUNT(*) FROM {{%issue}}, {{%issue_user}}, {{%status}} WHERE iss_id = isu_iss_id AND iss_sta_id = sta_id AND isu_usr_id = ? AND iss_prj_id = ? AND isu_assigned_date BETWEEN ? AND ?'; $params = array($usr_id, Auth::getCurrentProject(), $start_ts, $end_ts); try { $newly_assigned = DB_Helper::getInstance()->getOne($stmt, $params); } catch (DbException $e) { $newly_assigned = null; } $email_count = array('associated' => Support::getSentEmailCountByUser($usr_id, $start_ts, $end_ts, true), 'other' => Support::getSentEmailCountByUser($usr_id, $start_ts, $end_ts, false)); $htt_exclude = array(); if (!empty($options['ignore_statuses'])) { $htt_exclude[] = 'status_changed'; $htt_exclude[] = 'status_auto_changed'; $htt_exclude[] = 'remote_status_change'; } $issue_list = History::getTouchedIssuesByUser($usr_id, $prj_id, $start_ts, $end_ts, $htt_exclude); $issues = array('no_time' => array(), 'not_mine' => array(), 'closed' => array(), 'other' => array()); // organize issues into categories if ($issue_list) { if (!empty($options['show_per_issue']) || !empty($options['separate_no_time'])) { Time_Tracking::fillTimeSpentByIssueAndTime($issue_list, $usr_id, $start_ts, $end_ts); } foreach ($issue_list as $row) { if (!empty($row['iss_customer_id']) && CRM::hasCustomerIntegration($row['iss_prj_id'])) { $row['customer_name'] = CRM::getCustomerName($row['iss_prj_id'], $row['iss_customer_id']); } else { $row['customer_name'] = null; } if (!empty($options['separate_closed']) && $row['sta_is_closed'] == 1) { $issues['closed'][] = $row; } elseif (!empty($options['separate_not_assigned_to_user']) && !Issue::isAssignedToUser($row['iss_id'], $usr_id)) { $issues['not_mine'][] = $row; } elseif (!empty($options['separate_no_time']) && empty($row['it_spent'])) { $issues['no_time'][] = $row; } else { $issues['other'][] = $row; } } $sort_function = function ($a, $b) { return strcasecmp($a['customer_name'], $b['customer_name']); }; usort($issues['closed'], $sort_function); usort($issues['other'], $sort_function); } return array('start' => $start_ts, 'end' => $end_ts, 'user' => User::getDetails($usr_id), 'group_name' => Group::getName(User::getGroupID($usr_id)), 'issues' => $issues, 'status_counts' => History::getTouchedIssueCountByStatus($usr_id, $prj_id, $start_ts, $end_ts), 'new_assigned_count' => $newly_assigned, 'time_tracking' => $time_tracking, 'email_count' => $email_count, 'phone_count' => Phone_Support::getCountByUser($usr_id, $start_ts, $end_ts), 'note_count' => Note::getCountByUser($usr_id, $start_ts, $end_ts), 'total_time' => Misc::getFormattedTime($total_time, false)); }
<?php require_once "models/User.php"; require_once "views/Standard.php"; require_once "views/Support.php"; echo Standard::render(Support::getBar(), Support::getText(), User::generateLoginState());
<?php namespace PressGang; /** * Class Support * * @package PressGang */ class Support { /** * init * */ public static function init() { foreach (Config::get('support') as &$support) { add_theme_support($support); } } } Support::init();
public function __construct() { \Support::extension('apc'); }
/** * Method used to add a new issue using the normal report form. * * @return integer The new issue ID */ public static function createFromPost() { $keys = array('add_primary_contact', 'attached_emails', 'category', 'contact', 'contact_email', 'contact_extra_emails', 'contact_person_fname', 'contact_person_lname', 'contact_phone', 'contact_timezone', 'contract', 'customer', 'custom_fields', 'description', 'estimated_dev_time', 'group', 'notify_customer', 'notify_senders', 'priority', 'private', 'release', 'severity', 'summary', 'users', 'product', 'product_version', 'expected_resolution_date', 'associated_issues'); $data = array(); foreach ($keys as $key) { if (isset($_POST[$key])) { $data[$key] = $_POST[$key]; } } $prj_id = Auth::getCurrentProject(); $current_usr_id = Auth::getUserID(); $usr_id = $current_usr_id; // if we are creating an issue for a customer, put the // main customer contact as the reporter for it if (CRM::hasCustomerIntegration($prj_id)) { $crm = CRM::getInstance($prj_id); $contact_usr_id = User::getUserIDByContactID($data['contact']); if (empty($contact_usr_id)) { $contact_usr_id = $usr_id; } $data['reporter'] = $contact_usr_id; } else { $data['reporter'] = $usr_id; } $data['msg_id'] = Mail_Helper::generateMessageID(); $issue_id = self::insertIssue($prj_id, $data); if ($issue_id == -1) { return -1; } $has_RR = false; $info = User::getNameEmail($usr_id); // log the creation of the issue History::add($issue_id, $current_usr_id, 'issue_opened', 'Issue opened by {user}', array('user' => User::getFullName($current_usr_id))); $clone_iss_id = isset($_POST['clone_iss_id']) ? (int) $_POST['clone_iss_id'] : null; if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $current_usr_id)) { History::add($issue_id, $current_usr_id, 'issue_cloned_from', 'Issue cloned from #{issue_id}', array('issue_id' => $clone_iss_id)); History::add($clone_iss_id, $current_usr_id, 'issue_cloned_to', 'Issue cloned to #{issue_id}', array('issue_id' => $issue_id)); self::addAssociation($issue_id, $clone_iss_id, $usr_id, true); } $emails = array(); if (CRM::hasCustomerIntegration($prj_id)) { $customer = $crm->getCustomer($data['customer']); $contract = $crm->getContract($data['contract']); if (!empty($data['contact_extra_emails']) && count($data['contact_extra_emails']) > 0) { $emails = $data['contact_extra_emails']; } // add the primary contact to the notification list if (isset($data['add_primary_contact']) && $data['add_primary_contact'] == 'yes') { $contact_email = User::getEmailByContactID($data['contact']); if (!empty($contact_email)) { $emails[] = $contact_email; } } // if there are any technical account managers associated with this customer, add these users to the notification list $managers = $customer->getEventumAccountManagers(); foreach ($managers as $manager) { $emails[] = $manager['usr_email']; } } // add the reporter to the notification list $emails[] = $info['usr_email']; $emails = array_unique($emails); foreach ($emails as $address) { Notification::subscribeEmail($usr_id, $issue_id, $address, Notification::getDefaultActions($issue_id, $address, 'new_issue')); } // only assign the issue to an user if the associated customer has any technical account managers $users = array(); $has_TAM = false; if (CRM::hasCustomerIntegration($prj_id) && count($managers) > 0) { foreach ($managers as $manager) { if ($manager['cam_type'] == 'intpart') { continue; } $users[] = $manager['cam_usr_id']; self::addUserAssociation($usr_id, $issue_id, $manager['cam_usr_id'], false); History::add($issue_id, $usr_id, 'issue_auto_assigned', 'Issue auto-assigned to {assignee} (TAM)', array('assignee' => User::getFullName($manager['cam_usr_id']))); } $has_TAM = true; } // now add the user/issue association (aka assignments) if (!empty($data['users']) && count($data['users']) > 0) { foreach ($data['users'] as $user) { $actions = Notification::getDefaultActions($issue_id, User::getEmail($user), 'new_issue'); Notification::subscribeUser($usr_id, $issue_id, $user, $actions); self::addUserAssociation($usr_id, $issue_id, $user); if ($user != $usr_id) { $users[] = $user; } } } else { // only use the round-robin feature if this new issue was not // already assigned to a customer account manager if (@count($managers) < 1) { $assignee = Round_Robin::getNextAssignee($prj_id); // assign the issue to the round robin person if (!empty($assignee)) { $users[] = $assignee; self::addUserAssociation($usr_id, $issue_id, $assignee, false); History::add($issue_id, APP_SYSTEM_USER_ID, 'rr_issue_assigned', 'Issue auto-assigned to {assignee} (RR)', array('assignee' => User::getFullName($assignee))); $has_RR = true; } } } // set product and version if (isset($data['product']) && $data['product'] != '-1') { Product::addIssueProductVersion($issue_id, $data['product'], $data['product_version']); } // process any files being uploaded // from ajax upload, attachment file ids $iaf_ids = !empty($_POST['iaf_ids']) ? explode(',', $_POST['iaf_ids']) : null; // if no iaf_ids passed, perhaps it's old style upload // TODO: verify that the uploaded file(s) owner is same as attachment owner. if (!$iaf_ids && isset($_FILES['file'])) { $iaf_ids = Attachment::addFiles($_FILES['file']); } if ($iaf_ids) { Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, false, 'Files uploaded at issue creation time'); } // need to associate any emails ? if (!empty($data['attached_emails'])) { $items = explode(',', $data['attached_emails']); Support::associate($usr_id, $issue_id, $items); } // need to notify any emails being converted into issues ? if (@count($data['notify_senders']) > 0) { $recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $data['notify_senders'], @$data['customer']); } else { $recipients = array(); } // need to process any custom fields ? if (@count($data['custom_fields']) > 0) { foreach ($data['custom_fields'] as $fld_id => $value) { Custom_Field::associateIssue($issue_id, $fld_id, $value); } } // also send a special confirmation email to the customer contact if (@$data['notify_customer'] == 'yes' && !empty($data['contact'])) { $contact = $contract->getContact($data['contact']); // also need to pass the list of sender emails already notified, // so we can avoid notifying the same person again $contact_email = User::getEmailByContactID($data['contact']); if (@(!in_array($contact_email, $recipients))) { $contact->notifyNewIssue($issue_id); } // now check for additional emails in contact_extra_emails if (@count($data['contact_extra_emails']) > 0) { $notification_emails = $data['contact_extra_emails']; foreach ($notification_emails as $notification_email) { if (@(!in_array($notification_email, $recipients))) { try { $notification_contact = $crm->getContactByEmail($notification_email); $notification_contact->notifyNewIssue($issue_id); } catch (ContactNotFoundException $e) { } } } } } // handle associated issues if (isset($data['associated_issues'])) { $associated_issues = explode(',', $data['associated_issues']); if ($clone_iss_id) { $associated_issues[] = $clone_iss_id; } self::updateAssociatedIssuesRelations($issue_id, $associated_issues); } Workflow::handleNewIssue($prj_id, $issue_id, $has_TAM, $has_RR); // also notify any users that want to receive emails anytime a new issue is created Notification::notifyNewIssue($prj_id, $issue_id); return $issue_id; }
/** * @param int $issue_id * @param int $email_id * @return array * @access protected */ public function getEmail($issue_id, $email_id) { if ($email_id == 0) { // return issue description instead $issue = Issue::getDetails($issue_id); $email = array('sup_date' => $issue['iss_created_date'], 'sup_from' => $issue['reporter'], 'sup_to' => '', 'recipients' => '', 'sup_cc' => '', 'sup_has_attachment' => 0, 'sup_subject' => $issue['iss_summary'], 'message' => $issue['iss_original_description'], 'seb_full_email' => $issue['iss_original_description']); } else { $email = Support::getEmailBySequence($issue_id, $email_id); } // get requested email if (count($email) < 1 || !is_array($email)) { throw new RemoteApiException('Email #' . $email_id . " does not exist for issue #{$issue_id}"); } return $email; }
$res = Support::getListDetails($item); $tpl->assign('emails', $res); $tpl->assign('attached_emails', @implode(',', $item)); if (CRM::hasCustomerIntegration($prj_id)) { $crm = CRM::getInstance($prj_id); // also need to guess the contact_id from any attached emails try { $info = $crm->getCustomerInfoFromEmails($prj_id, $item); $tpl->assign(array('customer_id' => $info['customer_id'], 'customer_name' => $info['customer_name'], 'contact_id' => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts'])); } catch (CRMException $e) { } } // if we are dealing with just one message, use the subject line as the // summary for the issue, and the body as the description if (count($item) == 1) { $email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($item[0]), $item[0]); $tpl->assign(array('issue_summary' => $email_details['sup_subject'], 'issue_description' => $email_details['seb_body'])); // also auto pre-fill the customer contact text fields if (CRM::hasCustomerIntegration($prj_id)) { $sender_email = Mail_Helper::getEmailAddress($email_details['sup_from']); try { $contact = $crm->getContactByEmail($sender_email); $tpl->assign('contact_details', $contact->getDetails()); } catch (CRMException $e) { } } } } } $tpl->assign(array('cats' => Category::getAssocList($prj_id), 'priorities' => Priority::getAssocList($prj_id), 'severities' => Severity::getList($prj_id), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'releases' => Release::getAssocList($prj_id), 'custom_fields' => Custom_Field::getListByProject($prj_id, 'report_form'), 'max_attachment_size' => Attachment::getMaxAttachmentSize(), 'max_attachment_bytes' => Attachment::getMaxAttachmentSize(true), 'field_display_settings' => Project::getFieldDisplaySettings($prj_id), 'groups' => Group::getAssocList($prj_id), 'products' => Product::getList(false))); $prefs = Prefs::get($usr_id);
public function __construct() { \Support::library('ZipArchive', 'ZIP Archive'); }
/** * Converts a note to a draft or an email * * @param int $note_id The id of the note * @param string $target What the note should be converted too (email, etc) * @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list. * @return int */ public static function convertNote($note_id, $target, $authorize_sender = false) { $issue_id = self::getIssueID($note_id); $email_account_id = Email_Account::getEmailAccount(); $blocked_message = self::getBlockedMessage($note_id); $unknown_user = self::getUnknownUser($note_id); $structure = Mime_Helper::decode($blocked_message, true, true); $body = $structure->body; $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from'])); $current_usr_id = Auth::getUserID(); if ($target == 'email') { if (Mime_Helper::hasAttachments($structure)) { $has_attachments = 1; } else { $has_attachments = 0; } list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers); $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers); // need to check for a possible customer association if (!empty($structure->headers['from'])) { $details = Email_Account::getDetails($email_account_id); // check from the associated project if we need to lookup any customers by this email address if (CRM::hasCustomerIntegration($details['ema_prj_id'])) { $crm = CRM::getInstance($details['ema_prj_id']); // check for any customer contact association try { $contact = $crm->getContactByEmail($sender_email); $issue_contract = $crm->getContract(Issue::getContractID($issue_id)); if ($contact->canAccessContract($issue_contract)) { $t['customer_id'] = $issue_contract->getCustomerID(); } } catch (CRMException $e) { } } } if (empty($t['customer_id'])) { $update_type = 'staff response'; $t['customer_id'] = null; } else { $update_type = 'customer action'; } $res = Support::insertEmail($t, $structure, $sup_id); if ($res != -1) { Support::extractAttachments($issue_id, $structure); // notifications about new emails are always external $internal_only = false; // special case when emails are bounced back, so we don't want to notify the customer about those if (Notification::isBounceMessage($sender_email)) { $internal_only = true; } Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id); Issue::markAsUpdated($issue_id, $update_type); self::remove($note_id, false); History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id))); // now add sender as an authorized replier if ($authorize_sender) { Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']); } } return $res; } // save message as a draft $res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user); // remove the note, if the draft was created successfully if ($res) { self::remove($note_id, false); $usr_id = $current_usr_id; History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id))); } return $res; }
// | GNU General Public License for more details. | // | | // | You should have received a copy of the GNU General Public License | // | along with this program; if not, write to: | // | | // | Free Software Foundation, Inc. | // | 59 Temple Place - Suite 330 | // | Boston, MA 02111-1307, USA. | // +----------------------------------------------------------------------+ // | Authors: João Prado Maia <*****@*****.**> | // +----------------------------------------------------------------------+ // // @(#) $Id: s.removed_emails.php 1.2 03/01/21 04:06:59-00:00 jpm $ // include_once "config.inc.php"; include_once APP_INC_PATH . "class.template.php"; include_once APP_INC_PATH . "class.auth.php"; include_once APP_INC_PATH . "class.support.php"; include_once APP_INC_PATH . "db_access.php"; $tpl = new Template_API(); $tpl->setTemplate("removed_emails.tpl.html"); Auth::checkAuthentication(APP_COOKIE, NULL, true); if (@$HTTP_POST_VARS["cat"] == "restore") { $res = Support::restoreEmails(); $tpl->assign("result_msg", $res); } elseif (@$HTTP_POST_VARS["cat"] == "remove") { $res = Support::expungeEmails($HTTP_POST_VARS["item"]); $tpl->assign("result_msg", $res); } $tpl->assign("list", Support::getRemovedList()); $tpl->displayTemplate();
/** * Method used to remove the specified support email accounts. * * @access public * @return boolean */ function remove() { global $HTTP_POST_VARS; $items = @implode(", ", Misc::escapeInteger($HTTP_POST_VARS["items"])); $stmt = "DELETE FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "email_account\n WHERE\n ema_id IN ({$items})"; $res = $GLOBALS["db_api"]->dbh->query($stmt); if (PEAR::isError($res)) { Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__); return false; } else { Support::removeEmailByAccounts($HTTP_POST_VARS["items"]); return true; } }
// | it under the terms of the GNU General Public License as published by | // | the Free Software Foundation; either version 2 of the License, or | // | (at your option) any later version. | // | | // | This program is distributed in the hope that it will be useful, | // | but WITHOUT ANY WARRANTY; without even the implied warranty of | // | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the | // | GNU General Public License for more details. | // | | // | You should have received a copy of the GNU General Public License | // | along with this program; if not, write to: | // | | // | Free Software Foundation, Inc. | // | 51 Franklin Street, Suite 330 | // | Boston, MA 02110-1301, USA. | // +----------------------------------------------------------------------+ // | Authors: João Prado Maia <*****@*****.**> | // +----------------------------------------------------------------------+ require_once dirname(__FILE__) . '/../init.php'; $tpl = new Template_Helper(); $tpl->setTemplate('removed_emails.tpl.html'); Auth::checkAuthentication(APP_COOKIE, null, true); if (@$_POST['cat'] == 'restore') { $res = Support::restoreEmails(); $tpl->assign('result_msg', $res); } elseif (@$_POST['cat'] == 'remove') { $res = Support::expungeEmails($_POST['item']); $tpl->assign('result_msg', $res); } $tpl->assign('list', Support::getRemovedList()); $tpl->displayTemplate();