/**
* Supporters Reply
*
* @param int $IDWriter
* @param int $IDTicket
* @param str $TxMessage
* @param str $StMsgType
* @param arr $ArFiles
* @return boolean
*
* @author Matheus Ashton <*****@*****.**>
*/
private function _supporterAnswer($IDWriter, $IDTicket, $TxMessage, $StMsgType, $ArFiles = array())
{
#check if message can be released
$BoReleased = F1DeskUtils::getPermission('BoReleaseAnswer', $IDWriter);
#Get table's User ID
$IDUser = array_shift(F1DeskUtils::getUserData($IDWriter));
#Add the reply
$this->addMessage($IDUser, $IDTicket, $TxMessage, $BoReleased, $StMsgType);
$IDMessage = $this->getID();
if (!empty($ArFiles)) {
$this->attachFile($ArFiles, $IDMessage);
}
if ($StMsgType == '0') {
#Changing Tickets's situation
$StTableName = DBPREFIX . 'Ticket';
$ArFields = array('StSituation' => 'WAITING_USER', 'IDSupporter' => $IDWriter);
$this->updateTable($StTableName, $ArFields, "IDTicket = {$IDTicket}");
}
return true;
}
foreach ($ArAttached as $IDAttach) {
if (!F1DeskUtils::isAttached($IDTicket, $IDAttach)) {
$ObjTicket->attachTicket($IDTicket, $IDAttach);
}
}
}
} elseif (!empty($_POST) && $_POST['StAction'] == 'addSupporters') {
$ArSupporters = F1DeskUtils::getAllSupporters();
if ($ArSupporters[0]['IDSupporter'] == 0) {
array_shift($ArSupporters);
}
}
/***************************************
* Create Data *
****************************************/
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
$ArTypes = F1DeskUtils::listTicketTypes();
$ArPriorities = F1DeskUtils::listPriorities();
$ArCategories = F1DeskUtils::listCategories();
if (F1DeskUtils::IsSupporter()) {
$ArSub = F1DeskUtils::getSubDepartments(getSessionProp('IDSupporter'));
}
$IDUser = getSessionProp('IDUser');
$preview = isset($_POST['preview']) ? true : false;
$isVisible = false;
$ObjTicket = new TicketHandler();
if ($ObjTicket->ticketExists($IDTicket)) {
if ($isSupporter || $ObjTicket->isVisible($IDTicket, $IDUser)) {
$isVisible = true;
}
}
if ($isVisible) {
$ObjTicket->setAsRead(getSessionProp('IDUser'), $IDTicket);
$ArHeaders = $ObjTicket->getTicketHeaders($IDTicket);
$ArAttachments = $ObjTicket->getAttachments($IDTicket);
if ($isSupporter) {
$ArSupporters = $ObjUser->listSupporters($IDTicket);
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', $IDSupporter);
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted($IDSupporter);
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
#
# Ticket Header
#
$StTitle = $ArHeaders['StTitle'];
$IDTicket = $ArHeaders['IDTicket'];
if (array_key_exists('IDDepartment', $ArHeaders)) {
$IDDepartment = $ArHeaders['IDDepartment'];
