/**
* Print's all messages of the ticket given
*
* JOHN POR FAVOR, DE UMA OLHADA NESSA FUNCAO E FAZ QUE NEM AS OUTRAS QUE TU FEZ, PRA CUSTOMIZAR =D
* EU JA TIREI O "PROCESSAMENTO DELA"
*
* @param array $ArMessages
* @param array $ArAttachments
*/
public static function showHistory($ArMessages, $ArAttachments)
{
$i = 0;
$StHtml = "";
#
# for exibition, replaces "\n" for "<br>"
#
foreach ($ArMessages as &$ArMessage) {
$ArMessage['TxMessage'] = nl2br($ArMessage['TxMessage']);
switch ($ArMessage['EnMessageType']) {
case 'SYSTEM':
$StClass = 'messageSystem';
break;
case 'INTERNAL':
$StClass = 'messageInternal';
break;
default:
$StClass = 'message';
if ($i++ % 2 == 0) {
$StClass .= 'Alt';
}
break;
}
$ArMessage['StClass'] = $StClass;
if (!F1DeskUtils::IsSupporter() && $ArMessage['EnMessageType'] == 'INTERNAL') {
continue;
}
$DtSended = F1DeskUtils::formatDate('datetime_format', $ArMessage['DtSended']);
$StHtml .= "<div class='{$ArMessage['StClass']}'>";
$StHtml .= '<b>' . DATE_MSG_SENT . $DtSended . BY . '<span class="TxAtendente">' . $ArMessage['SentBy'] . '</span></b>';
if (array_key_exists($ArMessage['IDMessage'], $ArAttachments)) {
foreach ($ArAttachments[$ArMessage['IDMessage']] as $Attachment) {
$StHtml .= "<p><b>" . ATTACHMENT . "</b>: <a class='Link' href='download.php?IDAttach={$Attachment['IDAttachment']}'>{$Attachment['StFile']}</a></p>";
}
}
$StHtml .= '<p>' . $ArMessage['TxMessage'] . '</p></div>';
}
return $StHtml;
}
} else {
$IDDepartment = 'single';
}
$StSupporter = !empty($ArHeaders['StName']) ? $ArHeaders['StName'] : '';
$StSituation = $ArHeaders['StSituation'];
if ($isSupporter) {
$BoIgnored = isset($BoIgnored) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);
$BoBookMark = isset($BoBookMark) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);
}
#
# Ticket Info
#
if ($isSupporter) {
$ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);
$ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);
$ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);
$ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);
$ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);
$ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);
}
$ArMessages = $ObjTicket->listTicketMessages($IDTicket);
$DtOpened = F1DeskUtils::formatDate('datetime_format', $ArHeaders['DtOpened']);
$StTicketCategory = $ObjTicket->getTicketCategory($IDTicket);
$StTicketPriority = $ObjTicket->getTicketPriority($IDTicket);
$StTicketType = $ObjTicket->getTicketType($IDTicket);
$ArRates = F1DeskUtils::listRate();
if ($isSupporter) {
$ArResponses = F1DeskUtils::listCannedResponses($IDSupporter, $IDDepartment);
}
}
/************************** ### End - Loading Data ### ***************************/
