function prepareInputForAdd($input)
{
global $CFG_GLPI;
// save value before clean;
$title = ltrim($input['name']);
// Standard clean datas
$input = parent::prepareInputForAdd($input);
// Do not check mandatory on auto import (mailgates)
if (!isset($input['_auto_import'])) {
if (isset($input['_tickettemplates_id']) && $input['_tickettemplates_id']) {
$tt = new TicketTemplate();
if ($tt->getFromDBWithDatas($input['_tickettemplates_id'])) {
if (count($tt->mandatory)) {
$mandatory_missing = array();
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
// for title if mandatory (restore initial value)
if ($key == 'name') {
$input['name'] = $title;
}
// Check only defined values : Not defined not in form
if (isset($input[$key])) {
// If content is also predefined need to be different from predefined value
if ($key == 'content' && isset($tt->predefined['content'])) {
// Clean new lines to be fix encoding
if (strcmp(preg_replace("/\r?\n/", "", Html::cleanPostForTextArea($input[$key])), preg_replace("/\r?\n/", "", $tt->predefined['content'])) == 0) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (empty($input[$key]) || $input[$key] == 'NULL' || is_array($input[$key]) && $input[$key] === array(0 => "0")) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if ($key == '_add_validation' && !empty($input['users_id_validate']) && isset($input['users_id_validate'][0]) && $input['users_id_validate'][0] > 0) {
unset($mandatory_missing['_add_validation']);
}
// For due_date and time_to_own : check also slts
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if ($key == $dateField && isset($input[$sltField]) && $input[$sltField] > 0 && isset($mandatory_missing[$dateField])) {
unset($mandatory_missing[$dateField]);
}
}
// For document mandatory
if ($key == '_documents_id' && !isset($input['_filename']) && !isset($input['_tag_filename']) && !isset($input['_stock_image']) && !isset($input['_tag_stock_image'])) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), implode(", ", $mandatory_missing));
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
}
}
}
if (!isset($input["requesttypes_id"])) {
$input["requesttypes_id"] = RequestType::getDefault('helpdesk');
}
if (!isset($input['global_validation'])) {
$input['global_validation'] = CommonITILValidation::NONE;
}
// Set additional default dropdown
$dropdown_fields = array('users_locations', 'items_locations');
foreach ($dropdown_fields as $field) {
if (!isset($input[$field])) {
$input[$field] = 0;
}
}
if (!isset($input['itemtype']) || !isset($input['items_id']) || !($input['items_id'] > 0)) {
$input['itemtype'] = '';
}
// Get first item location
$item = NULL;
if (isset($input["items_id"]) && is_array($input["items_id"]) && count($input["items_id"]) > 0) {
foreach ($input["items_id"] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($item = getItemForItemtype($itemtype)) {
$item->getFromDB($items_id);
$input['items_locations'] = $item->fields['locations_id'];
$input['items_groups'] = $item->fields['groups_id'];
break 2;
}
}
}
}
// Business Rules do not override manual SLT
$manual_slts_id = array();
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (isset($input[$sltField]) && $input[$sltField] > 0) {
$manual_slts_id[$sltType] = $input[$sltField];
}
}
// Process Business Rules
$rules = new RuleTicketCollection($input['entities_id']);
// Set unset variables with are needed
$user = new User();
if (isset($input["_users_id_requester"]) && !is_array($input["_users_id_requester"]) && $user->getFromDB($input["_users_id_requester"])) {
$input['users_locations'] = $user->fields['locations_id'];
$tmprequester = $input["_users_id_requester"];
} else {
$tmprequester = 0;
}
// Clean new lines before passing to rules
if (isset($input["content"])) {
$input["content"] = preg_replace('/\\\\r\\\\n/', "\n", $input['content']);
$input["content"] = preg_replace('/\\\\n/', "\n", $input['content']);
if (!$CFG_GLPI['use_rich_text']) {
$input["content"] = Html::entity_decode_deep($input["content"]);
$input["content"] = Html::entity_decode_deep($input["content"]);
$input["content"] = Html::clean($input["content"]);
}
}
$input = $rules->processAllRules(Toolbox::stripslashes_deep($input), Toolbox::stripslashes_deep($input), array('recursive' => true), array('condition' => RuleTicket::ONADD));
// Recompute default values based on values computed by rules
$input = $this->computeDefaultValuesForAdd($input);
if (isset($input['_users_id_requester']) && !is_array($input['_users_id_requester']) && $input['_users_id_requester'] != $tmprequester) {
// if requester set by rule, clear address from mailcollector
unset($input['_users_id_requester_notif']);
}
// Manage auto assign
$auto_assign_mode = Entity::getUsedConfig('auto_assign_mode', $input['entities_id']);
switch ($auto_assign_mode) {
case Entity::CONFIG_NEVER:
break;
case Entity::AUTO_ASSIGN_HARDWARE_CATEGORY:
if ($item != NULL) {
// Auto assign tech from item
if ((!isset($input['_users_id_assign']) || $input['_users_id_assign'] == 0) && $item->isField('users_id_tech')) {
$input['_users_id_assign'] = $item->getField('users_id_tech');
}
// Auto assign group from item
if ((!isset($input['_groups_id_assign']) || $input['_groups_id_assign'] == 0) && $item->isField('groups_id_tech')) {
$input['_groups_id_assign'] = $item->getField('groups_id_tech');
}
}
// Auto assign tech/group from Category
if ($input['itilcategories_id'] > 0 && (!isset($input['_users_id_assign']) || !$input['_users_id_assign'] || (!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']))) {
$cat = new ITILCategory();
$cat->getFromDB($input['itilcategories_id']);
if ((!isset($input['_users_id_assign']) || !$input['_users_id_assign']) && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if ((!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']) && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
break;
case Entity::AUTO_ASSIGN_CATEGORY_HARDWARE:
// Auto assign tech/group from Category
if ($input['itilcategories_id'] > 0 && (!isset($input['_users_id_assign']) || !$input['_users_id_assign'] || (!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']))) {
$cat = new ITILCategory();
$cat->getFromDB($input['itilcategories_id']);
if ((!isset($input['_users_id_assign']) || !$input['_users_id_assign']) && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if ((!isset($input['_groups_id_assign']) || !$input['_groups_id_assign']) && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
if ($item != NULL) {
// Auto assign tech from item
if ((!isset($input['_users_id_assign']) || $input['_users_id_assign'] == 0) && $item->isField('users_id_tech')) {
$input['_users_id_assign'] = $item->getField('users_id_tech');
}
// Auto assign group from item
if ((!isset($input['_groups_id_assign']) || $input['_groups_id_assign'] == 0) && $item->isField('groups_id_tech')) {
$input['_groups_id_assign'] = $item->getField('groups_id_tech');
}
}
break;
}
// Replay setting auto assign if set in rules engine or by auto_assign_mode
if ((isset($input["_users_id_assign"]) && (!is_array($input['_users_id_assign']) && $input["_users_id_assign"] > 0 || is_array($input['_users_id_assign']) && count($input['_users_id_assign']) > 0) || isset($input["_groups_id_assign"]) && (!is_array($input['_groups_id_assign']) && $input["_groups_id_assign"] > 0 || is_array($input['_groups_id_assign']) && count($input['_groups_id_assign']) > 0) || isset($input["_suppliers_id_assign"]) && (!is_array($input['_suppliers_id_assign']) && $input["_suppliers_id_assign"] > 0 || is_array($input['_suppliers_id_assign']) && count($input['_suppliers_id_assign']) > 0)) && in_array($input['status'], $this->getNewStatusArray())) {
$input["status"] = self::ASSIGNED;
}
// Manage SLT signment
// Manual SLT defined : reset due date
// No manual SLT and due date defined : reset auto SLT
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
$this->sltAffect($sltType, $input, $manual_slts_id);
}
// auto set type if not set
if (!isset($input["type"])) {
$input['type'] = Entity::getUsedConfig('tickettype', $input['entities_id'], '', Ticket::INCIDENT_TYPE);
}
return $input;
}
function prepareInputForAdd($input)
{
$input = parent::prepareInputForAdd($input);
return $input;
}
function prepareInputForAdd($input)
{
$input = parent::prepareInputForAdd($input);
if ((isset($input["_users_id_assign"]) && $input["_users_id_assign"] > 0 || isset($input["_groups_id_assign"]) && $input["_groups_id_assign"] > 0 || isset($input["_suppliers_id_assign"]) && $input["_suppliers_id_assign"] > 0) && in_array($input['status'], $this->getNewStatusArray())) {
$input["status"] = self::ASSIGNED;
}
return $input;
}