getImpactName() static public method

Get ITIL object Impact Name
static public getImpactName ( $value )
$value impact ID
Ejemplo n.º 1
0
 function showForm($ID, $options = array())
 {
     global $DB, $CFG_GLPI;
     $default_values = self::getDefaultValues();
     // Get default values from posted values on reload form
     // On get because of tabs
     // we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
     if (!isset($options['template_preview'])) {
         if (isset($_REQUEST)) {
             $values = Html::cleanPostForTextArea($_REQUEST);
         }
     }
     // Restore saved value or override with page parameter
     $saved = $this->restoreInput();
     foreach ($default_values as $name => $value) {
         if (!isset($values[$name])) {
             if (isset($saved[$name])) {
                 $values[$name] = $saved[$name];
             } else {
                 $values[$name] = $value;
             }
         }
     }
     if (isset($values['content'])) {
         // Clean new lines to be fix encoding
         $order = array('\\r', '\\n', "\\");
         $replace = array("", "", "");
         $values['content'] = str_replace($order, $replace, $values['content']);
     }
     if (isset($values['name'])) {
         $values['name'] = str_replace("\\", "", $values['name']);
     }
     if (!$ID) {
         // Override defaut values from projecttask if needed
         if (isset($options['_projecttasks_id'])) {
             $pt = new ProjectTask();
             if ($pt->getFromDB($options['_projecttasks_id'])) {
                 $values['name'] = $pt->getField('name');
                 $values['content'] = $pt->getField('name');
             }
         }
     }
     // Check category / type validity
     if ($values['itilcategories_id']) {
         $cat = new ITILCategory();
         if ($cat->getFromDB($values['itilcategories_id'])) {
             switch ($values['type']) {
                 case self::INCIDENT_TYPE:
                     if (!$cat->getField('is_incident')) {
                         $values['itilcategories_id'] = 0;
                     }
                     break;
                 case self::DEMAND_TYPE:
                     if (!$cat->getField('is_request')) {
                         $values['itilcategories_id'] = 0;
                     }
                     break;
                 default:
                     break;
             }
         }
     }
     // Default check
     if ($ID > 0) {
         $this->check($ID, READ);
     } else {
         // Create item
         $this->check(-1, CREATE, $values);
     }
     if (!$ID) {
         $this->userentities = array();
         if ($values["_users_id_requester"]) {
             //Get all the user's entities
             $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
             //For each user's entity, check if the technician which creates the ticket have access to it
             foreach ($all_entities as $tmp => $ID_entity) {
                 if (Session::haveAccessToEntity($ID_entity)) {
                     $this->userentities[] = $ID_entity;
                 }
             }
         }
         $this->countentitiesforuser = count($this->userentities);
         if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $this->fields["entities_id"] = $this->userentities[0];
             // Pass to values
             $values['entities_id'] = $this->userentities[0];
         }
     }
     if ($values['type'] <= 0) {
         $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
     }
     if (!isset($options['template_preview'])) {
         $options['template_preview'] = 0;
     }
     // Load ticket template if available :
     if ($ID) {
         $tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
     } else {
         $tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
     }
     // Predefined fields from template : reset them
     if (isset($values['_predefined_fields'])) {
         $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
     } else {
         $values['_predefined_fields'] = array();
     }
     // Store predefined fields to be able not to take into account on change template
     // Only manage predefined values on ticket creation
     $predefined_fields = array();
     if (!$ID) {
         if (isset($tt->predefined) && count($tt->predefined)) {
             foreach ($tt->predefined as $predeffield => $predefvalue) {
                 if (isset($default_values[$predeffield])) {
                     // Is always default value : not set
                     // Set if already predefined field
                     // Set if ticket template change
                     if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
                         // Load template data
                         $values[$predeffield] = $predefvalue;
                         $this->fields[$predeffield] = $predefvalue;
                         $predefined_fields[$predeffield] = $predefvalue;
                     }
                 }
             }
             // All predefined override : add option to say predifined exists
             if (count($predefined_fields) == 0) {
                 $predefined_fields['_all_predefined_override'] = 1;
             }
         } else {
             // No template load : reset predefined values
             if (count($values['_predefined_fields'])) {
                 foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
                     if ($values[$predeffield] == $predefvalue) {
                         $values[$predeffield] = $default_values[$predeffield];
                     }
                 }
             }
         }
     }
     // Put ticket template on $values for actors
     $values['_tickettemplate'] = $tt;
     $canupdate = Session::haveRight(self::$rightname, UPDATE);
     $canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
     $canstatus = $canupdate;
     if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
         $canupdate = false;
         // No update for actors
         $values['_noupdate'] = true;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', READ)) {
         $showuserlink = 1;
     }
     if ($options['template_preview']) {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($this->fields[$key])) {
                 $this->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
         if (isset($options['_projecttasks_id'])) {
             echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
         }
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow responsive_hidden'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $this->fields["date"];
     if ($canupdate) {
         Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $this);
     echo "</td><td colspan='2'></td></tr>";
     // SLTs
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
     } else {
         _e('Time to own');
     }
     echo $tt->getEndHiddenFieldText('time_to_own');
     echo "</th>";
     echo "<td width='{$colsize2}%' class='nopadding'>";
     $slt = new SLT();
     $slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
     } else {
         _e('Time to resolve');
     }
     echo $tt->getEndHiddenFieldText('due_date');
     echo "</th>";
     echo "<td width='{$colsize4}%' class='nopadding'>";
     $slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
     echo "</td>";
     echo "</tr>";
     if ($ID) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
         echo "<td width='{$colsize2}%'>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($this->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td>";
         echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
         echo "<td width='{$colsize4}%'>";
         if ($this->fields['users_id_lastupdater'] > 0) {
             //TRANS: %1$s is the update date, %2$s is the last updater name
             printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
         }
         echo "</td>";
         echo "</tr>";
     }
     if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
         echo "<td width='{$colsize2}%'>";
         Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
         echo "</td>";
         if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
             echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
             echo "<td width='{$colsize4}%'>";
             Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
             echo "</td>";
         } else {
             echo "<td colspan='2'>&nbsp;</td>";
         }
         echo "</tr>";
     }
     if ($ID) {
         echo "</table>";
         echo "<table  class='tab_cadre_fixe' id='mainformtable2'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
     echo "<td width='{$colsize2}%'>";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         $opt = array('value' => $this->fields["type"]);
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'this.form.submit()';
         }
         $rand = self::dropdownType('type', $opt);
         if ($ID) {
             $params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
             Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
         }
     } else {
         echo self::getTicketTypeName($this->fields["type"]);
     }
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
     echo "<td width='{$colsize4}%'>";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = "`is_helpdeskvisible`='1' AND ";
         } else {
             $opt['condition'] = '';
         }
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'this.form.submit()';
         }
         /// if category mandatory, no empty choice
         /// no empty choice is default value set on ticket creation, else yes
         if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
             $opt['display_emptychoice'] = false;
         }
         switch ($this->fields["type"]) {
             case self::INCIDENT_TYPE:
                 $opt['condition'] .= "`is_incident`='1'";
                 break;
             case self::DEMAND_TYPE:
                 $opt['condition'] .= "`is_request`='1'";
                 break;
             default:
                 break;
         }
         echo "<span id='show_category_by_type'>";
         ITILCategory::dropdown($opt);
         echo "</span>";
     } else {
         echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     if (!$ID) {
         echo "</table>";
         $this->showActorsPartForm($ID, $values);
         echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
     printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
     echo $tt->getEndHiddenFieldText('status') . "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('status');
     if ($canstatus) {
         self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
         TicketValidation::alertValidation($this, 'status');
     } else {
         echo self::getStatus($this->fields["status"]);
         if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
             echo "&nbsp;<a class='vsubmit' href='" . $this->getLinkURL() . "&amp;forcetab=TicketFollowup\$1&amp;_openfollowup=1'>" . __('Reopen') . "</a>";
         }
     }
     echo $tt->getEndHiddenFieldValue('status', $this);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
     printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
     echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
     echo "<td width='{$colsize4}%'>";
     echo $tt->getBeginHiddenFieldValue('requesttypes_id');
     if ($canupdate) {
         RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
         echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
     }
     echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
     printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
     echo $tt->getEndHiddenFieldText('urgency') . "</th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         echo $tt->getBeginHiddenFieldValue('urgency');
         $idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
         echo $tt->getEndHiddenFieldValue('urgency', $this);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
         echo $tt->getBeginHiddenFieldValue('urgency');
         echo parent::getUrgencyName($this->fields["urgency"]);
         echo $tt->getEndHiddenFieldValue('urgency', $this);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
             $params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
             TicketValidation::dropdownValidator($params);
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $this);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($this->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $this);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
         echo parent::getImpactName($this->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $this);
     echo "</td>";
     echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
     printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
     echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('locations_id');
     if ($canupdate || !$ID) {
         Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
     } else {
         echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
     }
     echo $tt->getEndHiddenFieldValue('locations_id', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('priority');
     printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
     echo $tt->getEndHiddenFieldText('priority') . "</th>";
     echo "<td>";
     $idajax = 'change_priority_' . mt_rand();
     if ($canpriority && !$tt->isHiddenField('priority')) {
         $idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
         $idpriority = 'dropdown_priority' . $idpriority;
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idpriority = 0;
         echo $tt->getBeginHiddenFieldValue('priority');
         echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
         echo $tt->getEndHiddenFieldValue('priority', $this);
     }
     if ($canupdate || $canupdate_descr) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
     printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
     if ($ID && $canupdate) {
         echo "&nbsp;<a  href='" . $this->getFormURL() . "?id=" . $ID . "&amp;forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
     }
     echo $tt->getEndHiddenFieldText('items_id');
     echo "</th>";
     if (!$ID) {
         echo "<td rowspan='2'>";
         echo $tt->getBeginHiddenFieldValue('items_id');
         $values['_canupdate'] = Session::haveRight('ticket', CREATE);
         if ($values['_canupdate']) {
             Item_Ticket::itemAddForm($this, $values);
         }
         echo $tt->getEndHiddenFieldValue('items_id', $this);
         echo "</td>";
     } else {
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('items_id');
         $values['_canupdate'] = $canupdate || $canupdate_descr;
         Item_Ticket::itemAddForm($this, $values);
         echo $tt->getEndHiddenFieldValue('items_id', $this);
         echo "</td>";
     }
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
         echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
         printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
         echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('actiontime');
         Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
         echo $tt->getEndHiddenFieldValue('actiontime', $this);
         echo "</td>";
     }
     echo "</tr>";
     echo "</table>";
     if ($ID) {
         $this->showActorsPartForm($ID, $values);
     }
     $view_linked_tickets = $ID || $canupdate;
     echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
     printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
     echo $tt->getEndHiddenFieldText('name') . "</th>";
     echo "<td colspan='3'>";
     if (!$ID || $canupdate_descr) {
         echo $tt->getBeginHiddenFieldValue('name');
         echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
         echo $tt->getEndHiddenFieldValue('name', $this);
     } else {
         if (empty($this->fields["name"])) {
             _e('Without title');
         } else {
             echo $this->fields["name"];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
     printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
     if (!$ID || $canupdate_descr) {
         $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
         Html::showTooltip(nl2br(Html::Clean($content)));
     }
     echo $tt->getEndHiddenFieldText('content') . "</th>";
     echo "<td colspan='3'>";
     if (!$ID || $canupdate_descr) {
         // Admin =oui on autorise la modification de la description
         echo $tt->getBeginHiddenFieldValue('content');
         $rand = mt_rand();
         $rand_text = mt_rand();
         $rows = 6;
         $content_id = "content{$rand}";
         if ($CFG_GLPI["use_rich_text"]) {
             $this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
             $rows = 10;
         } else {
             $this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
         }
         echo "<div id='content{$rand_text}'>";
         echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
         echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
         echo $tt->getEndHiddenFieldValue('content', $this);
     } else {
         $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
         echo nl2br(Html::Clean($content));
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     if ($view_linked_tickets) {
         echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
         $rand_linked_ticket = mt_rand();
         if ($canupdate) {
             echo "&nbsp;";
             echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n                   title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n                   class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
         }
         echo '</th>';
         echo "<td colspan='3'>";
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
             Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "</td><td width='70%'>";
             $linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
             if (isset($values["_link"])) {
                 $linkparam['value'] = $values["_link"]['tickets_id_2'];
             }
             Ticket::dropdown($linkparam);
             echo "</td></tr></table>";
             echo "</div>";
             if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
                 echo "<script language='javascript'>";
                 echo Html::jsShow("linkedticket{$rand_linked_ticket}");
                 echo "</script>";
             }
         }
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         echo "</td>";
     }
     echo "</tr>";
     // View files added
     echo "<tr class='tab_bg_1'>";
     // Permit to add doc when creating a ticket
     echo "<th style='width:{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('_documents_id');
     $doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
     printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
     // Do not show if hidden.
     if (!$tt->isHiddenField('_documents_id')) {
         DocumentType::showAvailableTypesLink();
     }
     echo $tt->getEndHiddenFieldText('_documents_id');
     echo "</th>";
     echo "<td colspan='3'>";
     // Do not set values
     echo $tt->getEndHiddenFieldValue('_documents_id');
     if ($tt->isPredefinedField('_documents_id')) {
         if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
             echo "<span class='b'>" . __('Default documents:') . '</span>';
             echo "<br>";
             $doc = new Document();
             foreach ($values['_documents_id'] as $key => $val) {
                 if ($doc->getFromDB($val)) {
                     echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
                     echo "- " . $doc->getNameID() . "<br>";
                 }
             }
         }
     }
     echo "<div id='fileupload_info'></div>";
     echo "</td>";
     echo "</tr>";
     if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 if ($this->fields["is_deleted"] == 1) {
                     if (self::canPurge()) {
                         echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;";
                     }
                 } else {
                     if (self::canUpdate()) {
                         echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;";
                     }
                 }
                 if ($this->fields["is_deleted"] == 1) {
                     if (self::canPurge()) {
                         echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
                     }
                 } else {
                     if ($this->canDeleteItem()) {
                         echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
                     }
                 }
                 echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
                 echo "</td>";
             }
         } else {
             echo "<td class='tab_bg_2 center' colspan='4'>";
             echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
             if ($tt->isField('id') && $tt->fields['id'] > 0) {
                 echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
                 echo "<input type='hidden' name='_predefined_fields'\n                      value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
             }
         }
     }
     // File upload system
     $colspan = 3;
     if (!$CFG_GLPI['use_rich_text']) {
         $colspan = 4;
     }
     echo "<tr class='tab_bg_1'>";
     echo "<td colspan='{$colspan}'>";
     echo $tt->getBeginHiddenFieldValue('_documents_id');
     echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
     echo "</td>";
     if ($CFG_GLPI['use_rich_text']) {
         echo "</tr>";
         echo "<tr class='tab_bg_1'>";
         echo "<td colspan='{$colspan}'>";
         if (!isset($rand)) {
             $rand = mt_rand();
         }
         if ($canupdate_descr) {
             echo Html::initImagePasteSystem($content_id, $rand);
         }
         echo "</td>";
     }
     echo "</tr>";
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     if (!$options['template_preview']) {
         Html::closeForm();
     }
     return true;
 }
Ejemplo n.º 2
0
 function showForm($ID, $options = array())
 {
     global $DB, $CFG_GLPI;
     $default_values = self::getDefaultValues();
     // Get default values from posted values on reload form
     if (!isset($options['template_preview'])) {
         if (isset($_POST)) {
             $values = Html::cleanPostForTextArea($_POST);
         }
     }
     // Restore saved value or override with page parameter
     $saved = $this->restoreInput();
     foreach ($default_values as $name => $value) {
         if (!isset($values[$name])) {
             if (isset($saved[$name])) {
                 $values[$name] = $saved[$name];
             } else {
                 $values[$name] = $value;
             }
         }
     }
     // Default check
     if ($ID > 0) {
         $this->check($ID, 'r');
     } else {
         // Create item
         $this->check(-1, 'w', $values);
     }
     if (!$ID) {
         $this->userentities = array();
         if ($values["_users_id_requester"]) {
             //Get all the user's entities
             $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
             //For each user's entity, check if the technician which creates the ticket have access to it
             foreach ($all_entities as $tmp => $ID_entity) {
                 if (Session::haveAccessToEntity($ID_entity)) {
                     $this->userentities[] = $ID_entity;
                 }
             }
         }
         $this->countentitiesforuser = count($this->userentities);
         if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $this->fields["entities_id"] = $this->userentities[0];
             // Pass to values
             $values['entities_id'] = $this->userentities[0];
         }
     }
     if ($values['type'] <= 0) {
         $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
     }
     if (!isset($options['template_preview'])) {
         $options['template_preview'] = 0;
     }
     // Load ticket template if available :
     $tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
     // Predefined fields from template : reset them
     if (isset($values['_predefined_fields'])) {
         $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
     } else {
         $values['_predefined_fields'] = array();
     }
     // Store predefined fields to be able not to take into account on change template
     // Only manage predefined values on ticket creation
     $predefined_fields = array();
     if (!$ID) {
         if (isset($tt->predefined) && count($tt->predefined)) {
             foreach ($tt->predefined as $predeffield => $predefvalue) {
                 if (isset($default_values[$predeffield])) {
                     // Is always default value : not set
                     // Set if already predefined field
                     // Set if ticket template change
                     if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
                         // Load template data
                         $values[$predeffield] = $predefvalue;
                         $this->fields[$predeffield] = $predefvalue;
                         $predefined_fields[$predeffield] = $predefvalue;
                     }
                 }
             }
         } else {
             // No template load : reset predefined values
             if (count($values['_predefined_fields'])) {
                 foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
                     if ($values[$predeffield] == $predefvalue) {
                         $values[$predeffield] = $default_values[$predeffield];
                     }
                 }
             }
         }
     }
     // Put ticket template on $values for actors
     $values['_tickettemplate'] = $tt;
     $canupdate = Session::haveRight('update_ticket', '1');
     $canpriority = Session::haveRight('update_priority', '1');
     $canstatus = $canupdate;
     if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
         $canupdate = false;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', 'r')) {
         $showuserlink = 1;
     }
     if (!$options['template_preview']) {
         $this->showTabs($options);
     } else {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($this->fields[$key])) {
                 $this->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $this->fields["date"];
     if ($canupdate) {
         Html::showDateTimeFormItem("date", $date, 1, false);
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $this);
     echo "</td>";
     // SLA
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
     } else {
         _e('Due date');
     }
     echo $tt->getEndHiddenFieldText('due_date');
     echo "</th>";
     echo "<td width='{$colsize4}%' class='nopadding'>";
     if ($ID) {
         if ($this->fields["slas_id"] > 0) {
             echo "<table width='100%'><tr><td class='nopadding'>";
             echo Html::convDateTime($this->fields["due_date"]);
             echo "</td><td class='b'>" . __('SLA') . "</td>";
             echo "<td class='nopadding'>";
             echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
             $commentsla = "";
             $slalevel = new SlaLevel();
             if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
             }
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($this->fields["id"])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
                 }
             }
             $slaoptions = array();
             if (Session::haveRight('config', 'r')) {
                 $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
             }
             Html::showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 echo "&nbsp;<input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
             }
             echo "</td>";
             echo "</tr></table>";
         } else {
             echo "<table><tr><td class='nopadding'>";
             echo $tt->getBeginHiddenFieldValue('due_date');
             Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true, $canupdate);
             echo $tt->getEndHiddenFieldValue('due_date', $this);
             echo "</td>";
             if ($canupdate) {
                 echo "<td>";
                 echo $tt->getBeginHiddenFieldText('slas_id');
                 echo "<span id='sla_action'>";
                 echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
                 echo "</span>";
                 echo "<span id='sla_choice' style='display:none'>";
                 echo "<span  class='b'>" . __('SLA') . "</span>&nbsp;";
                 Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
                 echo "</span>";
                 echo $tt->getEndHiddenFieldText('slas_id');
                 echo "</td>";
             }
             echo "</tr></table>";
         }
     } else {
         // New Ticket
         echo "<table><tr><td class='nopadding'>";
         if ($this->fields["due_date"] == 'NULL') {
             $this->fields["due_date"] = '';
         }
         echo $tt->getBeginHiddenFieldValue('due_date');
         Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
         echo $tt->getEndHiddenFieldValue('due_date', $this);
         echo "</td>";
         if ($canupdate) {
             echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
             printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
             echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
             echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
             Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
             echo $tt->getEndHiddenFieldValue('slas_id', $this);
             echo "</td>";
         }
         echo "</tr></table>";
     }
     echo "</td></tr>";
     if ($ID) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
         echo "<td width='{$colsize2}%'>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($this->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td>";
         echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
         echo "<td width='{$colsize4}%'>";
         if ($this->fields['users_id_lastupdater'] > 0) {
             //TRANS: %1$s is the update date, %2$s is the last updater name
             printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
         }
         echo "</td>";
         echo "</tr>";
     }
     if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
         echo "<td width='{$colsize2}%'>";
         Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
         echo "</td>";
         if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
             echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
             echo "<td width='{$colsize4}%'>";
             Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
             echo "</td>";
         } else {
             echo "<td colspan='2'>&nbsp;</td>";
         }
         echo "</tr>";
     }
     if ($ID) {
         echo "</table>";
         echo "<table  class='tab_cadre_fixe' id='mainformtable2'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
     echo "<td width='{$colsize2}%'>";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         $opt = array('value' => $this->fields["type"]);
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         $rand = self::dropdownType('type', $opt);
         if ($ID) {
             $params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
             Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
         }
     } else {
         echo self::getTicketTypeName($this->fields["type"]);
     }
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
     echo "<td width='{$colsize4}%'>";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = "`is_helpdeskvisible`='1' AND ";
         } else {
             $opt['condition'] = '';
         }
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         /// if category mandatory, no empty choice
         /// no empty choice is default value set on ticket creation, else yes
         if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
             $opt['display_emptychoice'] = false;
         }
         switch ($this->fields["type"]) {
             case self::INCIDENT_TYPE:
                 $opt['condition'] .= "`is_incident`='1'";
                 break;
             case self::DEMAND_TYPE:
                 $opt['condition'] .= "`is_request`='1'";
                 break;
             default:
                 break;
         }
         echo "<span id='show_category_by_type'>";
         ITILCategory::dropdown($opt);
         echo "</span>";
     } else {
         echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     if (!$ID) {
         echo "</table>";
         $this->showActorsPartForm($ID, $values);
         echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
     printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
     echo $tt->getEndHiddenFieldText('status') . "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('status');
     if ($canstatus) {
         self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
     } else {
         echo self::getStatus($this->fields["status"]);
     }
     echo $tt->getEndHiddenFieldValue('status', $this);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
     printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
     echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
     echo "<td width='{$colsize4}%'>";
     echo $tt->getBeginHiddenFieldValue('requesttypes_id');
     if ($canupdate) {
         RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
     }
     echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
     printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
     echo $tt->getEndHiddenFieldText('urgency') . "</th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         echo $tt->getBeginHiddenFieldValue('urgency');
         $idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
         echo $tt->getEndHiddenFieldValue('urgency', $this);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
         echo parent::getUrgencyName($this->fields["urgency"]);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $this);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if ($canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($this->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $this);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
         echo parent::getImpactName($this->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $this);
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
     printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
     if ($ID && $canupdate) {
         echo "&nbsp;<img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
     }
     echo $tt->getEndHiddenFieldText('itemtype');
     echo "</th>";
     echo "<td rowspan='2'>";
     echo $tt->getBeginHiddenFieldValue('itemtype');
     // Select hardware on creation or if have update right
     if ($canupdate || !$ID || $canupdate_descr) {
         if ($ID) {
             if ($this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype'])) && $this->fields["items_id"]) {
                 if ($item->can($this->fields["items_id"], 'r')) {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
                 } else {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
                 }
             }
         }
         $dev_user_id = 0;
         $dev_itemtype = $this->fields["itemtype"];
         $dev_items_id = $this->fields["items_id"];
         if (!$ID) {
             $dev_user_id = $values['_users_id_requester'];
             $dev_itemtype = $values["itemtype"];
             $dev_items_id = $values["items_id"];
         } else {
             if (isset($this->users[CommonITILActor::REQUESTER]) && count($this->users[CommonITILActor::REQUESTER]) == 1) {
                 foreach ($this->users[CommonITILActor::REQUESTER] as $user_id_single) {
                     $dev_user_id = $user_id_single['users_id'];
                 }
             }
         }
         if ($ID) {
             echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
         }
         if ($dev_user_id > 0) {
             self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
         }
         self::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
         if ($ID) {
             echo "</div>";
         }
         echo "<span id='item_ticket_selection_information'></span>";
     } else {
         if ($ID && $this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype']))) {
             $item->getFromDB($this->fields['items_id']);
             printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
         } else {
             _e('General');
         }
     }
     echo $tt->getEndHiddenFieldValue('itemtype', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
     echo "<td>";
     $idajax = 'change_priority_' . mt_rand();
     if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
         $idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idpriority = 0;
         echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
     }
     if ($canupdate || $canupdate_descr) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && Session::haveRight("global_add_followups", "1")) {
         echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
         printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
         echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('actiontime');
         Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
         echo $tt->getEndHiddenFieldValue('actiontime', $this);
         echo "</td>";
     } else {
         echo "<th></th><td></td>";
     }
     echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
     printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
     echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('locations_id');
     if ($canupdate) {
         Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
     } else {
         echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
     }
     echo $tt->getEndHiddenFieldValue('locations_id', $this);
     echo "</td></tr>";
     echo "</table>";
     if ($ID) {
         $values['canupdate'] = $canupdate;
         $this->showActorsPartForm($ID, $values);
     }
     $view_linked_tickets = $ID || $canupdate;
     echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
     printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
     echo $tt->getEndHiddenFieldText('name') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         echo $tt->getBeginHiddenFieldValue('name');
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showName{$rand}() {\n";
         echo "Ext.get('name{$rand}').setDisplayed('none');";
         $params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
         Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
         echo "}";
         echo "</script>\n";
         echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
         if (empty($this->fields["name"])) {
             _e('Without title');
         } else {
             echo $this->fields["name"];
         }
         echo "</div>\n";
         echo "<div id='viewname{$rand}'>\n";
         echo "</div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showName{$rand}();\n            </script>";
         }
         echo $tt->getEndHiddenFieldValue('name', $this);
     } else {
         if (empty($this->fields["name"])) {
             _e('Without title');
         } else {
             echo $this->fields["name"];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
     printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
     echo $tt->getEndHiddenFieldText('content') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         // Admin =oui on autorise la modification de la description
         echo $tt->getBeginHiddenFieldValue('content');
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showDesc{$rand}() {\n";
         echo "Ext.get('desc{$rand}').setDisplayed('none');";
         $params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
         Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
         echo "}";
         echo "</script>\n";
         echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
         if (!empty($this->fields["content"])) {
             echo nl2br($this->fields["content"]);
         } else {
             _e('Empty description');
         }
         echo "</div>\n";
         echo "<div id='viewdesc{$rand}'></div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showDesc{$rand}();\n            </script>";
         }
         echo $tt->getEndHiddenFieldValue('content', $this);
     } else {
         echo nl2br($this->fields["content"]);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Permit to add doc when creating a ticket
     if (!$ID) {
         echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
         echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
         echo "&nbsp;";
         self::showDocumentAddButton();
         echo "</th>";
         echo "<td width='{$colsize2}%'>";
         echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
     } else {
         echo "<th colspan='2'>";
         $docnb = Document_Item::countForItem($this);
         echo "<a href=\"" . $this->getLinkURL() . "&amp;forcetab=Document_Item\$1\">";
         //TRANS: %d is the document number
         echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
         echo "</a></th>";
     }
     if ($view_linked_tickets) {
         echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
         $rand_linked_ticket = mt_rand();
         if ($canupdate) {
             echo "&nbsp;";
             echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n                   title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n                   class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
         }
         echo '</th>';
         echo "<td width='{$colsize4}%'>";
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
             printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "<input type='text' name='_link[tickets_id_2]'\n                   value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n                   size='10'>\n";
             echo "&nbsp;";
             echo "</div>";
             if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
                 echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n                      setDisplayed('block');</script>";
             }
         }
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         echo "</td>";
     } else {
         echo "<td></td>";
     }
     echo "</tr>";
     if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (Session::haveRight('delete_ticket', 1)) {
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($this->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
                 } else {
                     echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
                 }
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($this->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
                 } else {
                     echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
                 }
             } else {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
             }
             echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
         } else {
             echo "<td class='tab_bg_2 center' colspan='4'>";
             echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
             if ($tt->isField('id') && $tt->fields['id'] > 0) {
                 echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
                 echo "<input type='hidden' name='_predefined_fields'\n                      value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
             }
         }
     }
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     if (!$options['template_preview']) {
         Html::closeForm();
         $this->addDivForTabs();
     }
     return true;
 }