function post_addItem()
{
global $CFG_GLPI;
parent::post_addItem();
if (isset($this->input['_tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->input['_tickets_id'])) {
$pt = new Change_Ticket();
$pt->add(array('tickets_id' => $this->input['_tickets_id'], 'changes_id' => $this->fields['id']));
if (!empty($ticket->fields['itemtype']) && $ticket->fields['items_id'] > 0) {
$it = new Change_Item();
$it->add(array('changes_id' => $this->fields['id'], 'itemtype' => $ticket->fields['itemtype'], 'items_id' => $ticket->fields['items_id']));
}
}
}
if (isset($this->input['_problems_id'])) {
$problem = new Problem();
if ($problem->getFromDB($this->input['_problems_id'])) {
$cp = new Change_Problem();
$cp->add(array('problems_id' => $this->input['_problems_id'], 'changes_id' => $this->fields['id']));
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the change
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
}
function post_addItem()
{
global $CFG_GLPI;
if (isset($this->input['content'])) {
if (isset($this->input['_stock_image'])) {
$this->addImagePaste();
}
}
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
// $toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
// $toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, CREATE, $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLT Level : add actions
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (isset($this->input[$sltField]) && $this->input[$sltField] > 0) {
$this->manageSltLevel($this->input[$sltField]);
}
}
// Add project task link if needed
if (isset($this->input['_projecttasks_id'])) {
$projecttask = new ProjectTask();
if ($projecttask->getFromDB($this->input['_projecttasks_id'])) {
$pt = new ProjectTask_Ticket();
$pt->add(array('projecttasks_id' => $this->input['_projecttasks_id'], 'tickets_id' => $this->fields['id']));
}
}
if (!empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
foreach ($this->input['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$item_ticket->add(array('items_id' => $items_id, 'itemtype' => $itemtype, 'tickets_id' => $this->fields['id'], '_disablenotif' => true));
}
}
}
parent::post_addItem();
$this->manageValidationAdd($this->input);
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
function post_addItem()
{
global $CFG_GLPI;
parent::post_addItem();
if (isset($this->input['_tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->input['_tickets_id'])) {
$pt = new Problem_Ticket();
$pt->add(array('tickets_id' => $this->input['_tickets_id'], 'problems_id' => $this->fields['id'], '_no_notif' => true));
if (!empty($ticket->fields['itemtype']) && $ticket->fields['items_id'] > 0) {
$it = new Item_Problem();
$it->add(array('problems_id' => $this->fields['id'], 'itemtype' => $ticket->fields['itemtype'], 'items_id' => $ticket->fields['items_id'], '_no_notif' => true));
}
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the problem
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
}
function post_addItem()
{
global $CFG_GLPI;
// Log this event
$username = '******';
if (isset($_SESSION["glpiname"])) {
$username = $_SESSION["glpiname"];
}
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s adds the item %2$s'), $username, $this->fields['id']));
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) && count($this->input["plan"]) || isset($this->input["actiontime"]) && $this->input["actiontime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id'], "actiontime" => $this->input["actiontime"]);
if (isset($this->input["plan"]) && count($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
if (isset($_SESSION['glpitask_private'])) {
$toadd['is_private'] = $_SESSION['glpitask_private'];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
// message if ticket's ID doesn't exist
if (!empty($this->input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
// Replay action in case of open date is set before now
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
parent::post_addItem();
//Action for send_validation rule
if (isset($this->input["_add_validation"])) {
$validations_to_send = array();
if (!is_array($this->input["_add_validation"])) {
$this->input["_add_validation"] = array($this->input["_add_validation"]);
}
foreach ($this->input["_add_validation"] as $validation) {
switch ($validation) {
case 'requester_supervisor':
if (isset($this->input['_groups_id_requester']) && $this->input['_groups_id_requester']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_requester'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
case 'assign_supervisor':
if (isset($this->input['_groups_id_assign']) && $this->input['_groups_id_assign']) {
$users = Group_User::getGroupUsers($this->input['_groups_id_assign'], "is_manager='1'");
foreach ($users as $data) {
$validations_to_send[] = $data['id'];
}
}
break;
default:
$validations_to_send[] = $validation;
}
}
// Keep only one
$validations_to_send = array_unique($validations_to_send);
$validation = new TicketValidation();
foreach ($validations_to_send as $users_id) {
if ($users_id > 0) {
$values = array();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $users_id;
$values['_ticket_add'] = true;
// to know update by rules
if (isset($this->input["_rule_process"])) {
$values['_rule_process'] = $this->input["_rule_process"];
}
// if auto_import, tranfert it for validation
if (isset($this->input['_auto_import'])) {
$values['_auto_import'] = $this->input['_auto_import'];
}
// Cron or rule process of hability to do
if (Session::isCron() || isset($this->input["_auto_import"]) || isset($this->input["_rule_process"]) || $validation->can(-1, 'w', $values)) {
// cron or allowed user
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s updates the item %2$s'), $_SESSION["glpiname"], $this->fields['id']));
}
}
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
Session::addMessageAfterRedirect(sprintf(__('%1$s (%2$s)'), __('Your ticket has been registered, its treatment is in progress.'), sprintf(__('%1$s: %2$s'), __('Ticket'), "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>")));
}
}
function post_addItem()
{
global $CFG_GLPI;
parent::post_addItem();
if (isset($this->input['_tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->input['_tickets_id'])) {
$pt = new Change_Ticket();
$pt->add(array('tickets_id' => $this->input['_tickets_id'], 'changes_id' => $this->fields['id']));
if (!empty($ticket->fields['itemtype']) && $ticket->fields['items_id'] > 0) {
$it = new Change_Item();
$it->add(array('changes_id' => $this->fields['id'], 'itemtype' => $ticket->fields['itemtype'], 'items_id' => $ticket->fields['items_id']));
}
}
}
if (isset($this->input['_problems_id'])) {
$problem = new Problem();
if ($problem->getFromDB($this->input['_problems_id'])) {
$cp = new Change_Problem();
$cp->add(array('problems_id' => $this->input['_problems_id'], 'changes_id' => $this->fields['id']));
/// TODO add linked tickets and linked hardware (to problem and tickets)
/// create standard function
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the change
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == self::SOLVED) {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
}
