$arFiles["FILES"] = array();
}
$arMessage["MESSAGE"] = TxtToHTML($arMessage["~MESSAGE"], $bMakeUrls = true, $iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"], $QUOTE_ENABLED = "Y", $NOT_CONVERT_AMPERSAND = "N", $CODE_ENABLED = "Y", $BIU_ENABLED = "Y", $quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = "");
$arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY");
}
//Online
CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
$rsOnline = CTicket::GetOnline($arParams["ID"]);
while ($arOnline = $rsOnline->GetNext()) {
$arResult["ONLINE"][] = $arOnline;
}
$ticketSite = $arTicket["SITE_ID"];
$ticketSla = $arTicket["SLA_ID"];
} else {
$ticketSite = SITE_ID;
$ticketSla = CTicketSLA::GetForUser();
$arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite);
$arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite);
}
//Mark, Category, Criticality dictionary list
$ticketDictionary = CTicketDictionary::GetDropDownArray($ticketSite, $ticketSla);
$arResult["DICTIONARY"]["MARK"] = _GetDropDownDictionary("M", $ticketDictionary);
$arResult["DICTIONARY"]["CRITICALITY"] = _GetDropDownDictionary("K", $ticketDictionary);
$arResult["DICTIONARY"]["CATEGORY"] = _GetDropDownDictionary("C", $ticketDictionary);
unset($rsTicket);
unset($rsMessage);
unset($arMessagesFiles);
unset($ticketDictionary);
//Set Title
$arParams["SET_PAGE_TITLE"] = $arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y";
if ($arParams["SET_PAGE_TITLE"] == "Y") {
</script>
<?php
/***************************************************************************
SPLIT MESSAGE
****************************************************************************/
if (isset($_GET['TICKET_ID']) && isset($_GET['MESSAGE_ID'])) {
$_SESSION["TICKET_ID"] = IntVal($_GET['TICKET_ID']);
$_SESSION["MESSAGE_ID"] = IntVal($_GET['MESSAGE_ID']);
$ticket = CTicket::GetByID($_SESSION['TICKET_ID'], $site_id, "Y", $get_user_name, $get_extra_names);
if ($ticket && $ticket->ExtractFields()) {
$obUserTiket = $USER->GetByID($str_OWNER_USER_ID);
$arUserTiket = $obUserTiket->Fetch();
$str_OWNER_LOGIN = htmlspecialcharsbx($arUserTiket['LOGIN']);
$str_OWNER_NAME = htmlspecialcharsbx($arUserTiket['NAME']) . ' ' . htmlspecialcharsbx($arUserTiket['LAST_NAME']);
$str_lang = $TICKET_SITE = $str_SITE_ID;
$TICKET_SLA = $str_SLA_ID = CTicketSLA::GetForUser($str_SITE_ID, $str_OWNER_USER_ID);
$str_DIFFICULTY_ID = '';
$str_CRITICALITY_ID = '';
$obTicketMessage = CTicket::GetMessageByID($_SESSION['MESSAGE_ID']);
$arTicketMessage = $obTicketMessage->Fetch();
$MESSAGE = $arTicketMessage['MESSAGE'];
$_SESSION['MESSAGE_NUM'] = IntVal($arTicketMessage['C_NUMBER']);
$_SESSION['MESSAGE_DATE'] = $arTicketMessage['DATE_CREATE'];
$_SESSION["TICKET_TITLE"] = $str_TITLE;
$str_TITLE = '';
$str_DATE_CLOSE = null;
$arFiles = array();
if ($rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("MESSAGE_ID" => $_SESSION['MESSAGE_ID']))) {
while ($arFile = $rsFiles->Fetch()) {
$name = $arFile["ORIGINAL_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) {
