function fill_all_values($sid, $type, $mess=false, $site=false)
{
global $arrTickets, $arrT, $MESS;
if(is_array($site))
{
$site = implode("|", $site);
}
$z = ($type=="SLA") ? CTicketSLA::GetDropDown($site) : CTicketDictionary::GetList($v1="s_dropdown", $v2="asc", array("TYPE" => $type, "SITE" => $site), $v3);
if ($type!="SLA")
{
if ($mess===false) $mess = GetMessage("SUP_NO");
$arrTickets[$sid][0]["NAME"] = "(".$mess.")";
$arrTickets[$sid][0]["COUNTER_OPEN"] = $arrT[$sid][0]["COUNTER_OPEN"];
$arrTickets[$sid][0]["COUNTER_OPEN_RED"] = $arrT[$sid][0]["COUNTER_OPEN_RED"];
$arrTickets[$sid][0]["COUNTER_OPEN_GREEN"] = $arrT[$sid][0]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][0]["COUNTER_CLOSE"] = $arrT[$sid][0]["COUNTER_CLOSE"];
$arrTickets[$sid][0]["MESSAGES_OPEN"] = $arrT[$sid][0]["MESSAGES_OPEN"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][0]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][0]["MESSAGES_CLOSE"] = $arrT[$sid][0]["MESSAGES_CLOSE"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][0]["OVERDUE_MESSAGES_CLOSE"];
}
while ($zr = $z->Fetch())
{
$arrTickets[$sid][$zr["ID"]]["NAME"] = "[<a title='".GetMessage("MAIN_ADMIN_MENU_EDIT")."' href='/bitrix/admin/ticket_dict_edit.php?ID=".$zr["ID"]."'>".$zr["ID"]."</a>] ".htmlspecialcharsbx($zr["NAME"]);
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_RED"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_RED"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_CLOSE"] = $arrT[$sid][$zr["ID"]]["COUNTER_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["MESSAGES_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"];
}
}
"><?echo " ".GetMessage("SUP_TILL")." "?><input type="text" name="find_auto_close_days_left2" size="10" value="<?php
echo htmlspecialcharsbx($find_auto_close_days_left2);
?>
"></td>
</tr>
<?}?>
<?if ($bADS) {?>
<tr>
<td><?php
echo GetMessage("SUP_F_SLA");
?>
:</td>
<td><?
$ref = $ref_id = array();
$z = CTicketSLA::GetDropDown("ALL");
while ($zr = $z->Fetch())
{
$ref[] = $zr["REFERENCE"];
$ref_id[] = $zr["REFERENCE_ID"];
}
$arr = array("REFERENCE" => $ref, "REFERENCE_ID" => $ref_id);
echo SelectBoxFromArray("find_sla_id", $arr, htmlspecialcharsbx($find_sla_id), GetMessage("SUP_ALL"));
?></td>
</tr>
<?}?>
<?if ($bADS) {?>
<tr>
<td><?php
echo GetMessage("SUP_F_CATEGORY");
</tr>
<tr>
<td nowrap>
<?php
echo GetMessage("SUP_F_SLA");
?>
:</td>
<td><?php
$ref = array();
$ref_id = array();
$ref[] = GetMessage("SUP_NO");
$ref_id[] = "0";
$z = CTicketSLA::GetDropDown();
while ($zr = $z->Fetch()) {
$ref[] = $zr["REFERENCE"];
$ref_id[] = $zr["REFERENCE_ID"];
}
$arr = array("REFERENCE" => $ref, "REFERENCE_ID" => $ref_id);
echo SelectBoxFromArray("find_sla_id", $arr, $find_sla_id, GetMessage("SUP_ALL"));
?>
</td>
</tr>
<tr>
<td nowrap>
<?php
echo GetMessage("SUP_F_CATEGORY");
?>
:</td>
</td>
</tr>
<?php
}
?>
<?php
if ($can_select_sla == "Y" && $can_select_site == "Y") {
?>
<tr valign="middle">
<td id="edit_20" align="right" width="20%" nowrap><?php
echo GetMessage("SUP_SLA");
?>
:</td>
<td id="edit_21" width="80%" nowrap><?php
$rsSLA = CTicketSLA::GetDropDown($TICKET_SITE);
echo SelectBox("SLA_ID", $rsSLA, "", $TICKET_SLA, "onChange=\"OnSLAChange(this[this.selectedIndex].value)\" id=\"SLA_ID\"");
if ($can_select_responsible == "Y") {
?>
<a id="icon_2" title="<?php
echo GetMessage("SUP_RESPONSIBLE_SELECT_BY_SLA_ALT");
?>
" href="javascript:SetResponsible('SLA_ID')"><img src="/bitrix/images/support/resp.gif" width="16" height="16" border="0" alt="<?php
echo GetMessage("SUP_RESPONSIBLE_SELECT_BY_SLA_ALT");
?>
"></a><?php
}
?>
</td>
</tr>
