/**
* Method used to extract and associate attachments in an email
* to the given issue.
*
* @param integer $issue_id The issue ID
* @param mixed $input The full body of the message or decoded email.
* @param boolean $internal_only Whether these files are supposed to be internal only or not
* @param integer $associated_note_id The note ID that these attachments should be associated with
* @return void
*/
public static function extractAttachments($issue_id, $input, $internal_only = false, $associated_note_id = null)
{
if (!is_object($input)) {
$input = Mime_Helper::decode($input, true, true);
}
// figure out who should be the 'owner' of this attachment
$sender_email = strtolower(Mail_Helper::getEmailAddress($input->headers['from']));
$usr_id = User::getUserIDByEmail($sender_email);
$prj_id = Issue::getProjectID($issue_id);
$unknown_user = false;
if (empty($usr_id)) {
if (CRM::hasCustomerIntegration($prj_id)) {
// try checking if a customer technical contact has this email associated with it
try {
$crm = CRM::getInstance($prj_id);
$contact = $crm->getContactByEmail($sender_email);
$usr_id = User::getUserIDByContactID($contact->getContactID());
} catch (CRMException $e) {
$usr_id = null;
}
}
if (empty($usr_id)) {
// if we couldn't find a real customer by that email, set the usr_id to be the system user id,
// and store the actual email address in the unknown_user field.
$usr_id = APP_SYSTEM_USER_ID;
$unknown_user = $input->headers['from'];
}
}
// now for the real thing
$attachments = Mime_Helper::getAttachments($input);
if (count($attachments) > 0) {
if (empty($associated_note_id)) {
$history_log = ev_gettext('Attachment originated from an email');
} else {
$history_log = ev_gettext('Attachment originated from a note');
}
$iaf_ids = array();
foreach ($attachments as &$attachment) {
$attach = Workflow::shouldAttachFile($prj_id, $issue_id, $usr_id, $attachment);
if (!$attach) {
continue;
}
$iaf_id = Attachment::addFile(0, $attachment['filename'], $attachment['filetype'], $attachment['blob']);
if (!$iaf_id) {
continue;
}
$iaf_ids[] = $iaf_id;
}
if ($iaf_ids) {
Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, $internal_only, $history_log, $unknown_user, $associated_note_id);
}
// mark the note as having attachments (poor man's caching system)
if ($associated_note_id != false) {
Note::setAttachmentFlag($associated_note_id);
}
}
}
/**
* Method used to extract and associate attachments in an email
* to the given issue.
*
* @access public
* @param integer $issue_id The issue ID
* @param string $full_email The full contents of the email
* @param boolean $internal_only Whether these files are supposed to be internal only or not
* @param integer $associated_note_id The note ID that these attachments should be associated with
* @return void
*/
function extractAttachments($issue_id, $full_email, $internal_only = false, $associated_note_id = false)
{
// figure out who should be the 'owner' of this attachment
$structure = Mime_Helper::decode($full_email, false, false);
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
$usr_id = User::getUserIDByEmail($sender_email);
$unknown_user = false;
if (empty($usr_id)) {
$prj_id = Issue::getProjectID($issue_id);
if (Customer::hasCustomerIntegration($prj_id)) {
// try checking if a customer technical contact has this email associated with it
list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
if (!empty($contact_id)) {
$usr_id = User::getUserIDByContactID($contact_id);
}
}
if (empty($usr_id)) {
// if we couldn't find a real customer by that email, set the usr_id to be the system user id,
// and store the actual email address in the unknown_user field.
$usr_id = APP_SYSTEM_USER_ID;
$unknown_user = $structure->headers['from'];
}
}
// now for the real thing
$attachments = Mime_Helper::getAttachments($full_email);
if (count($attachments) > 0) {
if (empty($associated_note_id)) {
$history_log = 'Attachment originated from an email';
} else {
$history_log = 'Attachment originated from a note';
}
$attachment_id = Attachment::add($issue_id, $usr_id, $history_log, $internal_only, $unknown_user, $associated_note_id);
for ($i = 0; $i < count($attachments); $i++) {
Attachment::addFile($attachment_id, $issue_id, $attachments[$i]['filename'], $attachments[$i]['filetype'], $attachments[$i]['blob']);
}
// mark the note as having attachments (poor man's caching system)
if ($associated_note_id != false) {
Note::setAttachmentFlag($associated_note_id);
}
}
}
